Delta Care Ltd - Blackburn & Darwen

112, Whalley New Road, Blackburn BB1 6LD
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8.0 7 Reviews
  • Delta Care Ltd - Blackburn & Darwen, Blackburn
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Show Delta Care Ltd - Blackburn & Darwen on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £22.70

We do private packages and we also do packages with the council.
Kindly get in touch with us for more details.

These prices are only a guideline, please contact Delta Care Ltd - Blackburn & Darwen to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Kathryn Nicholls (Manager)
Are you the Owner/Manager of Delta Care Ltd - Blackburn & Darwen? View your Advertising Options

Delta Care Ltd - Blackburn & Darwen Reviews (7)

8.0

Delta Care Ltd - Blackburn & Darwen has a Review Score of 8.0 (7.994) out of 10, based on 7 reviews in the last 2 years.
Over all time Delta Care Ltd - Blackburn & Darwen has 7 reviews.

Overall Experience
  • 1
  • 3
  • 1
  • 2
  • 0
Date Published
  • 7
  • 3
  • 4
  • 7
  • 0
Reviewer Connection to Delta Care Ltd - Blackburn & Darwen
  • 3
  • 2
  • 1
  • 1
Total of 7, showing 1-7
Review from Paul R (Client) published on 19 August 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
I have given it a star above the minimum as the attitude of most of the carers is good and they are pleasant people. That is where the good news ends.
They insisted on a rediculously detailed history that took several hours and not releveant on the grounds it was necessary to understand me as a person.
I have carers 3 times a day for 15 minutes each so there is not a lot of time to explain much. So the way they chop and change carers means no one ever learns anything.
The type of care i need (not enough characters allowed to explain in detail) is not being met. I have just now got off the phone to one of the managing team to whom i wanted to express some concerns but I got half way through and she was overtalking me, running her mouth without listening.
They still don't really know what my needs are or how to provide them. I have found the whole exercise to be quite pointless.
Reply from Maimoona N., Recruitment Officer at Delta Care Ltd - Blackburn & Darwen

We regret that you did not have a positive experience with our service. We take your concerns seriously and, as discussed with our office team, we will review the points you raised and take appropriate action. We are committed to learning from this feedback and continuously improving the quality of our services.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H B (Daughter of Client) published on 20 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers have all been lovely, they are kind, friendly and adaptable to our needs. Delta have been very accommodating when we needed some flexibility in the days for which care was provided. We have been happy with the service so far and it gives peace of mind to receive the daily reports.
Reply from Maimoona Nayeemuddin, Recruitment Office at Delta Care Ltd - Blackburn & Darwen

Thank you for your kind feedback. We're glad to hear you're happy with the care provided and had a good experience with our carers and their adaptability. It's great to know that our flexibility and daily reports have been helpful. We truly appreciate your trust in Delta Care Ltd and we look forward to continuing to support with the highest level of care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J H (Daughter-in-law of Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Whilst the carers who attend Mum are very pleasant, her needs are not being met. Mum has dementia and her response to everything is 'no' or I've done that. We were advised that, due to recent health problems and the fact that Mum sits in the same position most of the day, carers should assist her to
wash and also have a shower once a week to check for further pressure sores and keep her feet clean and healthy. After two weeks, Mum hasn't had a shower, her feet haven't been cleaned, nor has any check been done on her feet. She does tell the carers that she washed, but Mum has limitations on what parts she can wash/reach. She tells the carers that she's eaten or will make something later, but she has dementia - she forgets!
The previous care agency could persuade mum to soak her feet, have a shower and always served her a meal at dinner time (microwave meal, so not difficult), serving it at the table so Mum moved position.
Maybe it's lack of dementia training/ lack of understanding
Reply from Maimoona Nayeemuddin, Recruitment Officer at Delta Care Ltd - Blackburn & Darwen

Thank you for taking the time to share your concerns. We sincerely appreciate your feedback and are very sorry to hear that your mum's needs have not been fully met during her care. We completely understand how important it is for individuals living with dementia to receive consistent and compassionate support, particularly when it comes to personal hygiene, nutrition, and mobility. This is certainly not the standard of care we aim to provide. Please rest assured that we are taking this seriously. A care manager will be in contact with you shortly to discuss your concerns in more detail, review your mum's current care plan, and ensure that clear expectations are put in place moving forward. We are committed to making immediate improvements to ensure your mum receives the respectful, proactive, and attentive care she deserves.Warm Regards

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C V (Daughter of Client) published on 23 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have been very pleased with the help and support that the staff have shown in caring for mum and dad. They have shown compassion, kindness and professionalism in their care and always treated mum and dad with respect and consideration.
Reply from Nabeelah M., HR Apprentice at Delta Care Ltd - Blackburn & Darwen

Thank you for your feedback! We are glad you have had a positive experience with us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A C (Client) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was treated with respect, kindness and consideration.
Reply from Maimoona Nayeemuddin, Recruitment Officer at Delta Care Ltd - Blackburn & Darwen

Thank you for your positive feedback. We are glad to hear that.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M W (Client) published on 18 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely girls, some better than others. Good on the whole, pleasant and chatty. Very good.
Reply from Maimoona Nayeemuddin, Recruitment Officer at Delta Care Ltd - Blackburn & Darwen

Thank you for your positive feedback. We appreciate it.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D J (Son of Client) published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The review covered many aspects of Mum's care. Some of the information that was obtained was irrelevant.
Reply from Maimoona Nayeemuddin, Recruitment Office at Delta Care Ltd - Blackburn & Darwen

Thank you for your feedback. We will pass on this to the website providers.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (7.994)

Overview of Review Score

The Review Score of 8.0 (7.994) out of 10 for Delta Care Ltd - Blackburn & Darwen is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.7 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.744 for Delta Care Ltd - Blackburn & Darwen is calculated as follows: ( (10 Excellents x 5) + (18 Goods x 4) + (4 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 39 Ratings = 3.744
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Delta Care Ltd - Blackburn & Darwen is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Delta Care Ltd - Blackburn & Darwen

What Type of Services does Delta Care Ltd - Blackburn & Darwen offer?

Delta Care Ltd - Blackburn & Darwen offers Home Care.

How many Carers does Delta Care Ltd - Blackburn & Darwen employ?

Delta Care Ltd - Blackburn & Darwen employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Delta Care Ltd - Blackburn & Darwen to verify any information. View our terms and conditions. Delta Care Ltd - Blackburn & Darwen has an Basic Service - more info.