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Home Care Provider Owned by Y1 Capital Ltd in Cumbria

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  • Home Care Provider Owned by Y1 Capital Ltd in Cumbria

Only the locations & reviews in Cumbria for Y1 Capital Ltd are showing below.

View the details of all 5 locations (with 14 reviews) owned by Y1 Capital Ltd

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Y1 Capital Ltd Locations in Cumbria (1)

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1 Home Care Provider owned by Y1 Capital Ltd in Cumbria
Esteem Home Care Carlisle

Pacific House, Fletcher Way, Parkhouse, Carlisle CA3 0LJ 

1.0 1 review
  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £25 / hour
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Y1 Capital Ltd Reviews in Cumbria (1)

Reviews posted for members of Y1 Capital Ltd

Overall Experience
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Review of

Esteem Home Care Carlisle

from C B (Daughter of Client) published on 30 April 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Many staff have left, but the remainder had no interest in the caring profession. Despite raising our concerns nothing changed. So we left.
Induction and training didn’t appear to exist it’s all done on the cheap. Many more management concerns that I can’t put on here. Buyer be aware.
Reply from Georgia Mclachlan, Registered Manager at Esteem Home Care Carlisle

Thank you for sharing your concerns. As the new Registered Manager at Esteem Care, I've reviewed the care provided to your parents, which concluded before I assumed my position. I regret any dissatisfaction you experienced and sincerely apologize for the distress caused. I was made aware of your detailed email from December 2023 and am disappointed that earlier management did not address your concerns effectively. We have since introduced a new management team, with none of the previous members remaining. Under my direction, having successfully managed our Kendal branch since June 2022, we are identifying areas for improvement, including staff training and support. Our team is dedicated to rebuilding morale and ensuring that our care meets the high standards our clients and their families deserve. For further discussion or concerns, please feel free to contact me. Warm regards, Georgia

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

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