Pacific House, Fletcher Way, Parkhouse, Carlisle CA3 0LJ
- Older Person Care
- Younger Adult Care
- Long Term
- Short Term
- Visiting Care
- Live-in Care
- Dementia Care
- 24 Hour Care
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Home Care Providers Owned by Y1 Capital Ltd in Cumbria
Home Care Providers Owned by Y1 Capital Ltd
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Y1 Capital Ltd Reviews in Cumbria (1)
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Review of Esteem Home Care Carlisle from C B (Daughter of Client) published on 30 April 2024 Submitted via Website•
Overall Experience
Many staff have left, but the remainder had no interest in the caring profession. Despite raising our concerns nothing changed. So we left.
Induction and training didn’t appear to exist it’s all done on the cheap. Many more management concerns that I can’t put on here. Buyer be aware.
Many staff have left, but the remainder had no interest in the caring profession. Despite raising our concerns nothing changed. So we left.
Induction and training didn’t appear to exist it’s all done on the cheap. Many more management concerns that I can’t put on here. Buyer be aware.
↩Reply from Georgia Mclachlan, Registered Manager at Esteem Home Care Carlisle
Thank you for sharing your concerns. As the new Registered Manager at Esteem Care, I've reviewed the care provided to your parents, which concluded before I assumed my position. I regret any dissatisfaction you experienced and sincerely apologize for the distress caused. I was made aware of your...
Thank you for sharing your concerns. As the new Registered Manager at Esteem Care, I've reviewed the care provided to your parents, which concluded before I assumed my position. I regret any dissatisfaction you experienced and sincerely apologize for the distress caused. I was made aware of your detailed email from December 2023 and am disappointed that earlier management did not address your concerns effectively. We have since introduced a new management team, with none of the previous members remaining. Under my direction, having successfully managed our Kendal branch since June 2022, we are identifying areas for improvement, including staff training and support. Our team is dedicated to rebuilding morale and ensuring that our care meets the high standards our clients and their families deserve. For further discussion or concerns, please feel free to contact me. Warm regards, Georgia
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