Home Care Providers Owned by Nobilis Care South Ltd

  • Home Care Providers Owned by Nobilis Care South Ltd

Nobilis Care South Ltd Locations (4)

 

4 Home Care Providers owned by Nobilis Care South Ltd

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Nobilis Care Basingstoke

Belvedere House, Basing View, Basingstoke RG21 4HG 

7.3 2 reviews
  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £30 / hour
Horizon Homecare (Southern)

First Floor Chamber House, Unit B Acorn Office Park, Poole BH12 4NZ 

8.0 2 reviews
  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Mobile Care Services Ltd

Unit A Abeles Way, Holly Lane Industrial Estate, Atherstone CV9 2QZ 

1 review
  • Care Provided
  • Visiting Care
  • Dementia
  • Visiting Care from £27 / hour
Nobilis Care Southampton

Arena Business Centre, Threefield House, 19 Threefield Lane, Southampton SO14 3LP 

1 review
  • Care Provided
  • Visiting Care
  • Dementia
  • Visiting Care from £30 / hour
Other Home Care Groups you may be interested in:
CHD Care at Home - Southwest Surrey, Godalming
CHD Living Ltd
Alcedo Care Carlisle, Carlisle
Alcedo Care

Nobilis Care South Ltd Reviews (6)

Reviews Posted for members of Nobilis Care South Ltd

Overall Experience

  • 2
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Date Published

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Review of

Nobilis Care Basingstoke

from R M (Client) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have not had any problems with the service provided. The carers I have are kind, caring and always willing to help me with my needs.

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Review of

Nobilis Care Basingstoke

from M H (Wife of Client) published on 22 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The good side of this review is that most of the carers are very good. However the greatest stress for me is carers arriving a lot earlier than expected (7 am instead of 8 am) which is not acceptable as I could be in the shower. I accept things happen during unforeseen circumstances but a text or similar
would be appreciated. It's also stressful trying to feed my husband, which due to a medical condition is very slow and sometimes difficult if they turn up a lot earlier than expected and then leave in a rush. Most carers wait a few minutes while I finish but it mostly feels difficult and they never stay the full allocated time. (Husband has one lung, bent windpipe and dementia.)

Reply from Mary Barney, Marketing Executive at Nobilis Care Basingstoke

Thank you for taking the time to share your feedback. Your comments are very important to us, and we truly appreciate you bringing these issues to our attention. Please be assured that we take your concerns seriously, and we will be reviewing the points you've raised with our team to ensure improvements are made. We are committed to addressing the issues you mentioned and will do our best to enhance our service.

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Review of

Horizon Homecare (Southern)

from David R (Son of Client) published on 4 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm delighted with the care provided to my mother by Horizon over the last 2 years. The assessment meeting was very friendly, positive and reassuring. The care put in place made a massive difference to the quality of her life. All the carers were capable and kind. We had some regular attendees and also
many stand-ins covering holidays etc. They were all fantastic and would have been welcome back again. There wasn't a single one who we thought we wouldn't want to come back. Horizon seems to have tapped into a rich seam of really lovely people. Fortunately, my mother was mentally very well, with no signs of dementia, and she enjoyed getting to know her carers who came from many different parts of the world. She loved finding out about their background, and we viewed them all as friends. When the time came for my mother's end-of-life care, we were very eager for Horizon to provide that. They did a great job in the difficult final week, making my mother's passing much easier. Many thanks!

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Review of

Horizon Homecare (Southern)

from Alistair F (Son of Client) published on 11 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

It's now 12.00 and still without a carer. My mother is in tears and desperate for help. As much as I want to help for the sake of dignity my mother refuses until the carer arrives. Like I said this is not the first time but may well be the last! Atrocious lack of professionalism. I will be submitting
a claim to the public health authorities to notify them of this frustrating situation. Do not trust this company!

Reply from Alison Sweeney, HR/Recruitment Consultant at Horizon Homecare (Southern)

We are very sorry to hear that you are unhappy with our service on this occasion.
Your mother has been with us for several years with no issue, and as you know we usually only do the Twilight visits so we will need to fully investigate what has gone wrong this morning, and a manager will be in contact with you today.
At Horizon Homecare we are very proud of the care we provide to our clients and we work to an extremely high standard so we are very disappointed that your mother has had such an unhappy experience.
Once we have conducted our investigation we will contact you with the outcome.
In the meantime please accept our sincere apologies and a manager will contact you for more information shortly.
Very best wishes to you and your mother.
Kind Regards
Horizon Homecare Team

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Review of

Mobile Care Services Ltd

from J P (Daughter of Client) published on 7 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mobile Care Services Ltd cared for my Mom, who had dementia, for over 2 years. Initially, this was for respite whilst I was on holiday, and as she deteriorated the care gradually increased. Prior to her death, we were receiving double-up calls four times a day.
The staff always showed care and compassion.
We had a small team of staff who were great with Mom and she always felt safe and happy with them. They built up a good rapport with her and also supported our family emotionally. I would highly recommend them.

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Review of

Nobilis Care Southampton

from Dennis L (Client) published on 4 February 2021

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This review relates to January 2021 and the preceding 12 months.
Since this company purchased my previous homecare company I have experienced the worst care I ever have. I have been stalked by one carer, asked by another dressed more like a pole dancer than a carer if I would like a "massage", had
domestic assistance which could only be described as appalling, repeated changes to rota by several hours without any notification, even when informed I have hospital appointments to attend, advised up to six members of staff and still the call time changed until past my appointment.
The worst company ever!

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Awards / Recognitions (0)

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Frequently Asked Questions about Nobilis Care South Ltd

How many Agencies does Nobilis Care South Ltd own?

Nobilis Care South Ltd own 4 Agencies.

Which Nobilis Care South Ltd Agencies have the highest review score?

Horizon Homecare (Southern), Nobilis Care Basingstoke & Mobile Care Services Ltd have the highest review score.
Nobilis Care South Ltd in Dorset Nobilis Care South Ltd in Hampshire Nobilis Care South Ltd in Warwickshire

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nobilis Care South Ltd to verify any information. View our terms and conditions. Nobilis Care South Ltd has a Basic Service – more info.