Home Care Provider Owned by Seren Support Services Ltd in Neath - Port Talbot

yn fawr Seren.

needs are met. They really are a credit to the company. We nearly always have at least 1 of the regular team attend her calls and I am always told in advance if on occasions the team member is not one of the usual carers due to annual leave etc. My mum enjoys interaction with new people so this is not an issue for us. I have also had positive interactions if I have had to contact the office with any queries, requests or updates and support when needing to deal with outside agencies. All in all we feel truly blessed to have the Seren team involved in our lives so mum can continue living at home with her family.

and respect.
Great communication and we love the client app too.
Great work Seren Team

dad's health , so we can contact a GP or district nurse, if appropriate . They go above and beyond their role . The App is a great tool . The carer's notes are welcomed and informative . Any concerns , changes to medication are dealt with promptly by email . A wonderful team that have taken the time to get to know mum and dad's backgrounds and interests .

They carry out their tasks in a professional manner and if there is a problem the carers will contact the office and sometimes me or another family member directly to discuss any issues. The carers bring with them their own unique personalities, and they make connections with my brother in a variety of ways, one carer sings which cheers him up.
The staff at the office are always available to listen and help if we contact them. One staff member in particular is quick to notice if a carer has a concern and contacts family to discuss options.
As a family we are very happy with the care received by Seren Support.

needs with supporting meals, drinks, dressing etc. Having the same few woman in a cycle really helps and we thank the team for achieving this to make the whole journey a lot better.
All staff members are always wearing the correct uniform, clean, gloves and shoe covers (as per requested for our home which we provide)
4/5 stars only down to the fact we feel some new staff could have slightly longer training periods & coaching on communication skills when entering the homes of service users.
The care app is a great tool for the service users and all family members to stay up to date with visits, how mum is throughout the day - giving you that peace of mind when you're out working etc.

The care given to my husband was of a high standard.

during this period we were always pleased with standard of care and positive nature of the carers who attended.