Seren Support Services Ltd

Head Office, Ground Floor, Llewellyn House, Harbourside Business Park, Port Talbot SA13 1SB
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9.7 121 Reviews
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £19.20

These prices are only a guideline, please contact Seren Support Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Helen Burton (Head of Service)
Are you the Owner/Manager of Seren Support Services Ltd? View your Advertising Options

Seren Support Services Ltd Reviews (121)

Total of 121, showing 1-20
9.7

Seren Support Services Ltd has a Review Score of 9.7 (9.706) out of 10, based on 39 reviews in the last 2 years. Over all time Seren Support Services Ltd has 121 reviews.

Overall Experience

  • 79
  • 35
  • 4
  • 2
  • 0

Date Published

121
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10
39
82

Review from A W (Niece of Client) published on 19 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very fortunate with the care and support from Seren care.
They took over my aunts care, after a long hospital admission and they have always been a wonderful team.
The nurses who call, are always polite and respectful and we have been lucky enough to build a great relationship of trust
and respect.
Great communication and we love the client app too.
Great work Seren Team

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Review from Alison C (Daughter of Client) published on 6 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers arrive promptly in the morning and evening , they are always dressed in their uniforms , are well presented, happy and chatty . They are kind , respectful , sensitive and very supportive . Always checking whether there is anything else that is needed . They alert us to concerns with mum and
dad's health , so we can contact a GP or district nurse, if appropriate . They go above and beyond their role . The App is a great tool . The carer's notes are welcomed and informative . Any concerns , changes to medication are dealt with promptly by email . A wonderful team that have taken the time to get to know mum and dad's backgrounds and interests .

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Review from D M (Client) published on 17 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I got two fantastic carers they get up every morning on time and do a brilliant job with no job to small because they do the job so well it sets me up for the day.....and I got a great support that comes to see me and make sure I am getting the best service......

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Review from H R (Sister of Client) published on 24 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been supported by Seren Support for about the last 8 months. The carers are respectful, and caring helping my brother to keep his dignity whilst needing support. Some of the regular carers go above and beyond to help my brother feel comfortable and at ease, and engage in friendly conversations.
They carry out their tasks in a professional manner and if there is a problem the carers will contact the office and sometimes me or another family member directly to discuss any issues. The carers bring with them their own unique personalities, and they make connections with my brother in a variety of ways, one carer sings which cheers him up.
The staff at the office are always available to listen and help if we contact them. One staff member in particular is quick to notice if a carer has a concern and contacts family to discuss options.
As a family we are very happy with the care received by Seren Support.

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Review from Keith P (Son of Client) published on 8 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service form the carers, we use them for additional private care as well as council supported care. Always kind and empathetic towards my father and work hard to keep him clean and comfortable.

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Review from M P (Daughter of Client) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The managers, cares and all the team have been absolutely great in looking after my mum following her rehabilitation after suffering a stroke back in Jul24.
All of the ladies that visit my mum throughout the week are absolutely wonderful people, hearts of gold and really do learn and help meet her
needs with supporting meals, drinks, dressing etc. Having the same few woman in a cycle really helps and we thank the team for achieving this to make the whole journey a lot better.
All staff members are always wearing the correct uniform, clean, gloves and shoe covers (as per requested for our home which we provide)
4/5 stars only down to the fact we feel some new staff could have slightly longer training periods & coaching on communication skills when entering the homes of service users.
The care app is a great tool for the service users and all family members to stay up to date with visits, how mum is throughout the day - giving you that peace of mind when you're out working etc.

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Review from S P (Daughter of Client) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault service provided to my mother. Always polite, on time and often go above and beyond. I know if any problem arises, will be dealt with quickley. Thank you, from a very grateful family member.

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Review from M T (Son of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and their team of carers have been wonderful in looking after my dad . Always friendly and caring . All support staff and managers have answered any queries we may have promptly and efficiently.

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Review from W H (Daughter of Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, lovely carers, really kind and caring. Full support given to mum to help her stay at home. Treated with dignity and respect. Carry out tasks well and efficiently. Arrive within the timeframe given.

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Review from G M (Brother of Client) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

L is a godsend for my sister always happy to help excellent sense of care and attention and gets on well with her clients she is simply the best in the company, overall she tries to cater to all situations.

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Review from S C (Daughter of Client) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has a 2 hour weekly sitting (no care) service provided by Seren. She likes to have the same carer every week and looks forward to their weekly chats. Her carer is always very well presented, timely and treats my mother as a valued friend rather than just a 'client'.

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Review from Jacqui L (Wife of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Seren Support provided care for my husband whilst he was terminally ill. The carers were punctual, polite, friendly, caring and professional - it was a pleasure to welcome them into my home. A few of his carers had been on his journey with him for two years and the relationship they built was a blessing.
The care given to my husband was of a high standard.

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Review from D L (Daughter of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy with the care staff, they are always very respectful to my mother. They are helping to maintain my mother in her own home, nothing is ever too much trouble for them. As a family, we are more than happy with all the care and support that Seren agency give to my mother.

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Review from Marion C (Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent and nothing too much trouble. Have carried out what I requested on the Care plan. Call times are excellent and staff very friendly, helpful and polite. Staff are very helpful and this service has taken the stress away from me a lot.

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Review from Kyle S (Grandson of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Regular carers are great, make loads of time for my grandfather and are happy to chat away. Can't fault them. Always on time, and very well-mannered. The carer is absolute class and can tell he cares about his clients.

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Review from Carl P (Son of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we are all pleased with the excellent standard of care that my father receives from his regular Seren carers.
Unfortunately, one of our initial regular carers who had been excellent, moved to a new job and there was a period where we had to have a variety of carers as replacement. However,
during this period we were always pleased with standard of care and positive nature of the carers who attended.

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Review from Susan V (Friend of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service being provided. It suits the needs of my friend and I am aware that Seren provide others services which we can request in the future.
The carer always arrives on time and on the odd occasion when they were running late, they phoned to let me know.

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Review from Glyn S (Brother of Client) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home care of Seren Support Services is of a pretty good standard. If there are any problems fulfilling the allotted time on a certain day, they will contact you as soon as possible and fill the spot at your convenience. My sister has been with Seren since 2015 and has had no problems whatsoever.

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Review from Courtney B (Granddaughter of Client) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I look after my grandad alongside the carers at Seren and they are so helpful and caring. If I'm not around I can always check the app and see how his day is going which gives me great peace of mind. The office will call if there is an issue or if carers will be late, which is great for someone like
my grandad who loves his routine. Special shout out to his carers as the relationships they have built with my grandad and the rest of the family are lovely, I don't know what I'd do without their help. They are real-life angels.

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Review from Linda S (Wife of Client) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been with Seren since Covid 19 struck. From the start, he has received the best possible care. There has been a major staff change over the past year and we were both concerned that standards would drop. However, these fears were unfounded. My husband together with his regular carers
have formed a strong bond. They are professional caring compassionate and trustworthy what more could you ask for.

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Current Review Score: 9.7 (9.706)

Overview of Review Score

The Review Score of 9.7 (9.706) out of 10 for Seren Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.706 for Seren Support Services Ltd is calculated as follows: ( (169 Excellents x 5) + (45 Goods x 4) + (1 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 221 Ratings = 4.706

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Seren Support Services Ltd is based on 38 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (5)

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Frequently Asked Questions about Seren Support Services Ltd

What Type of Services does Seren Support Services Ltd offer?

Seren Support Services Ltd offers Home Care.

How many Carers does Seren Support Services Ltd employ?

Seren Support Services Ltd employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Seren Support Services Ltd to verify any information. View our terms and conditions. Seren Support Services Ltd has an Basic Service - more info.