Seren Support Services Ltd

Head Office, Ground Floor, Llewellyn House, Harbourside Business Park, Port Talbot SA13 1SB
Review Us
9.8 132 Reviews
  • Seren Support Services Ltd, Port Talbot
Show Seren Support Services Ltd on the Map

Care Provided by Seren Support Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £19.20

These prices are only a guideline, please contact Seren Support Services Ltd to find out the exact price for your requirements.

Contact Seren Support Services Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Contact Seren Support Services Ltd to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Helen Burton (Head of Service)
Are you the Owner/Manager of Seren Support Services Ltd? View your Advertising Options

Seren Support Services Ltd Reviews (132)

9.8

Seren Support Services Ltd has a Review Score of 9.8 (9.762) out of 10, based on 50 reviews in the last 2 years.
Over all time Seren Support Services Ltd has 132 reviews.

Overall Experience
  • 90
  • 35
  • 4
  • 2
  • 0
Date Published
  • 132
  • 15
  • 21
  • 50
  • 82
Reviewer Connection to Seren Support Services Ltd
  • 48
  • 22
  • 14
  • 13
  • 6
  • 4
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 132, showing 81-100
Review from C S (Granddaughter of Client) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother contacted Covid-19 in hospital. Seren came in when she came out to care for her; they were very good. Ther carers wore PPE and provided all care needs.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Leian J (Granddaughter of Client) published on 19 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers that were going to my grandfather were lovely. Attention was paid to not only what was in his plan, but if he needed anything else, they would often do it if allowed. Sadly no longer with as he passed in December, but they have been so kind this year by checking in on the family at the beginning
of this year.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Peter D (Son of Client) published on 18 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The standard of service given to my mother is of a high order, the carers are great, are very reliable, and are appreciated well by my mother.
While the service is generally of a high standard, I couldn't award an excellent rating due to the inadequate time restraint imposed on the carers visits of
just 20 minutes; this is not ideal and must be putting the carers under undue pressure to get it done and move on to another client. Overall, I am pleased with the service provided by Seren.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sue D (Daughter of Client) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers provide an excellent service to my mother. It is unfortunate that local authority can not fund slightly more so the carers could spend more time with my mother on a complete social level as she enjoys there company so much!
She always has the four same carers, which is great.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jacqui E (Daughter of Client) published on 17 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Nice, friendly staff, many go beyond just sorting out mum; some even feed the cats too! We have good communication between staff and myself - they leave me messages in the diary, so I know what they have done and if there are any problems. Overall, we are very satisfied with the care provided.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Julie P (Daughter of Client) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff providing care for my father are kind, helpful and considerate. I would have no hesitation to recommend them. The team take excellent care of my father and have always gone the extra mile for him; I am very grateful to them all.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P B (Client) assisted by family/friend published on 17 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, I find the staff very friendly and helpful, and my care is treated with dignity. If I do have a problem or complaint, which isn't often, it is dealt with quickly and efficiently by management.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Nina S (Daughter of Client) published on 17 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The majority of the carers and managers that I have dealt with have been professional, caring and efficient. There are many carers who do over and above what is expected of my mum. She sees them as her friends and looks forward to them coming for a chat! I would have no hesitation in recommending Seren
Support Services.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kay L (Sister of Client) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are thoughtful, kind, caring and empathetic when delivering care to my brother. Communication skills are second to none, as they keep me fully informed of any changes or concerns about my brother. They are always happy and appear to enjoy their job, which in turn, brightens his day, and he
looks forward to their coming and plays music whilst they are there.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Anthony D (Son-in-law of Client) published on 16 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
She has developed a strong bond and friendship with her three main carers. They are very happy and caring towards her. This gives us, the family, a relaxed feeling knowing that she is well looked after; long may it continue. Thanks for everything.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L W (Daughter of Client) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service. The two carers that my mother sees every day are reliable and kind. My mother really likes both of them. I like the consistency of her seeing the same people as she has vascular dementia and forgets things. The office staff are all efficient and friendly as well. Having Seren involved
has made life easier for my mother and the wider family. Thank you all.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P W (Wife of Client) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can’t fault the staff and management; always polite, on time and wearing their uniform. Full PPE at all times. Can be flexible with times when needed to be. Even during this pandemic, they have always gone the extra mile to make sure our needs are met.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Stephen W (Son of Client) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with the level of care that my mum receives from Seren's carers. They are pleasant, friendly and always make my mum laugh. They are extremely professional when administering her medications and will always go that "little bit extra" to help her.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kay R (Client) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a client of Seren for a number of years, and the quality of care I receive from my carers is constantly improving. My carers lookout for my dignity and self-respect. I place my well being in their hands. They possess empathy and a true understanding of all the care I need. I have complex
needs.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jackie J (Daughter of Client) published on 9 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has good care and four regular carers. The girls treat Mum with respect and always have a laugh and a joke with her. I have never had any problems with the care carried out or the girls coming here. We love seeing them four times a day.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Liz B (Daughter of Client) published on 19 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The ongoing care provided to my mother and late father has been outstanding. The carers treat my mum with the utmost respect, keeping her informed of everything they do. Whilst my mother has communication issues, the carers have found ways to engage her in a variety of topics. The carers are extraordinarily
patient making sure that she has a varied diet and have come to know her likes and dislikes. The sit carer package has been phenomenally successful allowing Mum to remain in her own home with all the benefits this brings to her well-being. The sit carer has provided Mum with the stimulus that she needs, and she continues to flourish.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Julie J (Granddaughter of Client) published on 17 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All cares are polite and friendly. They treat my gran with respect and take their time listening to her and seeing to her every need. They are very helpful to me and my uncle by letting us know if my gran needs anything or if she has any health issues that we need to be aware of. Can't fault any of
the carers.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M M (Daughter of Client) published on 10 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Seren have provided care for my mum for the past 7-months. All the girls that see Mum have been and are fantastic, getting to know Mum, and meeting her different needs with care, grace and dignity.
Mum now looks to these ladies as friends and enjoys her time spent with them. She has also managed to
build a good relationship with them, not easy when you suffer from Alzheimer’s.
Seren girls tailor their time to make sure my mum is clean, happy and calm all with a smile and humour.
I cannot emphasise how grateful I am to Seren for allowing me more freedom while they take the strain of dealing with the day to day stresses of an Alzheimer's patient.
It took me a long time to decide whether carers would be helpful with Mum, as she is very particular with who she sees, but it’s the best thing we’ve done, thanks to Seren, and it’s a great team.
I have never had an issue with Seren, and they are always helpful and respectful if I ever have any queries.
Thank you!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sian L (Daughter of Client) published on 5 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Seren's who look after my parents are an amazing team. They work together, sharing their expertise and compassion, learning together how best to meet the changing needs of my parents. They are professional and respectful whilst always having a sense of humour. Nothing seems too much for them and,
because of them, my parents live happily and safely in their own home. The Seren's are stars and angels all in one and, as a family, we are so grateful for this team of very special, gifted and warm-hearted people.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Annette Q (Daughter of Client) published on 1 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to personally thank the care girls for all the support my mother received during a very difficult phase for us as a family. My mum became very poorly before Christmas, and the care and support we received from the girls was phenomenal. They went above and beyond to ensure Mum was safe and
well cared for. The reviewing officers were always at hand and did their utmost to meet all Mums perceived needs. Mum loves the girls calling and now refers to them as her “friends”. I regularly see them singing with her, and after not walking for several weeks now, even doing her version of the can-can. Her regular care girl has now moved on to pastures new, she will be dearly missed by Mum and me. However, her co-worker who is equally as fabulous is still on board, so I know the heartfelt care, empathy and compassion will still be given. It is so important to know excellent quality care is given to someone, who to us, is more precious than Gold. Thank you all, you are certainly Seren stars!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.762)

Overview of Review Score

The Review Score of 9.8 (9.762) out of 10 for Seren Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 50 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.762 for Seren Support Services Ltd is calculated as follows: ( (231 Excellents x 5) + (48 Goods x 4) + (1 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 286 Ratings = 4.762
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Seren Support Services Ltd is based on 49 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 25 Jun 2025
Well-being
Good
Care and Support
Good
Leadership and Management
Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (5)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Seren Support Services Ltd to verify any information. View our terms and conditions. Seren Support Services Ltd has an Basic Service - more info.