Seren Support Services Ltd

Head Office, Ground Floor, Llewellyn House, Harbourside Business Park, Port Talbot SA13 1SB
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9.8 129 Reviews
  • Seren Support Services Ltd, Port Talbot
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Care Provided by Seren Support Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £19.20

These prices are only a guideline, please contact Seren Support Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in Charge

  • Helen Burton (Head of Service)
Are you the Owner/Manager of Seren Support Services Ltd? View your Advertising Options

Seren Support Services Ltd Reviews (129)

9.8

Seren Support Services Ltd has a Review Score of 9.8 (9.750) out of 10, based on 47 reviews in the last 2 years.
Over all time Seren Support Services Ltd has 129 reviews.

Overall Experience
  • 87
  • 35
  • 4
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Date Published
  • 129
  • 13
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  • 47
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Reviewer Connection to Seren Support Services Ltd
  • 45
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  • 1
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Total of 129, showing 81-100
Review from Sue D (Daughter of Client) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers provide an excellent service to my mother. It is unfortunate that local authority can not fund slightly more so the carers could spend more time with my mother on a complete social level as she enjoys there company so much!
She always has the four same carers, which is great.
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Review from Jacqui E (Daughter of Client) published on 17 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Nice, friendly staff, many go beyond just sorting out mum; some even feed the cats too! We have good communication between staff and myself - they leave me messages in the diary, so I know what they have done and if there are any problems. Overall, we are very satisfied with the care provided.
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Review from Julie P (Daughter of Client) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff providing care for my father are kind, helpful and considerate. I would have no hesitation to recommend them. The team take excellent care of my father and have always gone the extra mile for him; I am very grateful to them all.
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Review from P B (Client) assisted by family/friend published on 17 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, I find the staff very friendly and helpful, and my care is treated with dignity. If I do have a problem or complaint, which isn't often, it is dealt with quickly and efficiently by management.
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Review from Nina S (Daughter of Client) published on 17 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The majority of the carers and managers that I have dealt with have been professional, caring and efficient. There are many carers who do over and above what is expected of my mum. She sees them as her friends and looks forward to them coming for a chat! I would have no hesitation in recommending Seren
Support Services.
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Review from Kay L (Sister of Client) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are thoughtful, kind, caring and empathetic when delivering care to my brother. Communication skills are second to none, as they keep me fully informed of any changes or concerns about my brother. They are always happy and appear to enjoy their job, which in turn, brightens his day, and he
looks forward to their coming and plays music whilst they are there.
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Review from Anthony D (Son-in-law of Client) published on 16 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
She has developed a strong bond and friendship with her three main carers. They are very happy and caring towards her. This gives us, the family, a relaxed feeling knowing that she is well looked after; long may it continue. Thanks for everything.
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Review from L W (Daughter of Client) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service. The two carers that my mother sees every day are reliable and kind. My mother really likes both of them. I like the consistency of her seeing the same people as she has vascular dementia and forgets things. The office staff are all efficient and friendly as well. Having Seren involved
has made life easier for my mother and the wider family. Thank you all.
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Review from P W (Wife of Client) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can’t fault the staff and management; always polite, on time and wearing their uniform. Full PPE at all times. Can be flexible with times when needed to be. Even during this pandemic, they have always gone the extra mile to make sure our needs are met.
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Review from Stephen W (Son of Client) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with the level of care that my mum receives from Seren's carers. They are pleasant, friendly and always make my mum laugh. They are extremely professional when administering her medications and will always go that "little bit extra" to help her.
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Review from Kay R (Client) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a client of Seren for a number of years, and the quality of care I receive from my carers is constantly improving. My carers lookout for my dignity and self-respect. I place my well being in their hands. They possess empathy and a true understanding of all the care I need. I have complex
needs.
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Review from Jackie J (Daughter of Client) published on 9 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has good care and four regular carers. The girls treat Mum with respect and always have a laugh and a joke with her. I have never had any problems with the care carried out or the girls coming here. We love seeing them four times a day.
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Review from Liz B (Daughter of Client) published on 19 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The ongoing care provided to my mother and late father has been outstanding. The carers treat my mum with the utmost respect, keeping her informed of everything they do. Whilst my mother has communication issues, the carers have found ways to engage her in a variety of topics. The carers are extraordinarily
patient making sure that she has a varied diet and have come to know her likes and dislikes. The sit carer package has been phenomenally successful allowing Mum to remain in her own home with all the benefits this brings to her well-being. The sit carer has provided Mum with the stimulus that she needs, and she continues to flourish.
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Review from Julie J (Granddaughter of Client) published on 17 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All cares are polite and friendly. They treat my gran with respect and take their time listening to her and seeing to her every need. They are very helpful to me and my uncle by letting us know if my gran needs anything or if she has any health issues that we need to be aware of. Can't fault any of
the carers.
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Review from M M (Daughter of Client) published on 10 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Seren have provided care for my mum for the past 7-months. All the girls that see Mum have been and are fantastic, getting to know Mum, and meeting her different needs with care, grace and dignity.
Mum now looks to these ladies as friends and enjoys her time spent with them. She has also managed to
build a good relationship with them, not easy when you suffer from Alzheimer’s.
Seren girls tailor their time to make sure my mum is clean, happy and calm all with a smile and humour.
I cannot emphasise how grateful I am to Seren for allowing me more freedom while they take the strain of dealing with the day to day stresses of an Alzheimer's patient.
It took me a long time to decide whether carers would be helpful with Mum, as she is very particular with who she sees, but it’s the best thing we’ve done, thanks to Seren, and it’s a great team.
I have never had an issue with Seren, and they are always helpful and respectful if I ever have any queries.
Thank you!
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Review from Sian L (Daughter of Client) published on 5 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Seren's who look after my parents are an amazing team. They work together, sharing their expertise and compassion, learning together how best to meet the changing needs of my parents. They are professional and respectful whilst always having a sense of humour. Nothing seems too much for them and,
because of them, my parents live happily and safely in their own home. The Seren's are stars and angels all in one and, as a family, we are so grateful for this team of very special, gifted and warm-hearted people.
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Review from Annette Q (Daughter of Client) published on 1 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to personally thank the care girls for all the support my mother received during a very difficult phase for us as a family. My mum became very poorly before Christmas, and the care and support we received from the girls was phenomenal. They went above and beyond to ensure Mum was safe and
well cared for. The reviewing officers were always at hand and did their utmost to meet all Mums perceived needs. Mum loves the girls calling and now refers to them as her “friends”. I regularly see them singing with her, and after not walking for several weeks now, even doing her version of the can-can. Her regular care girl has now moved on to pastures new, she will be dearly missed by Mum and me. However, her co-worker who is equally as fabulous is still on board, so I know the heartfelt care, empathy and compassion will still be given. It is so important to know excellent quality care is given to someone, who to us, is more precious than Gold. Thank you all, you are certainly Seren stars!
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Review from Car J (Friend of Client) published on 26 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank Seren for caring for my beloved friend, the carers are always pleasant and friendly.
Even during the pandemic, they have gone every day to support my friend when I have been unable to visit due to a local lockdown.
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Review from Gerwyn E (Stepfather of Client) published on 26 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
As with many companies the front line staff, in particular the carers, are excellent. Unfortunately, they are not supported by a robust management and admin team. Their communication skills are non-existent and their empathy towards issues that arise from their incompetency must be experienced to be
believed. If you care for someone with learning disabilities this is not the company for you.
Reply from Nick Pambianchi, Managing Director at Seren Support Services Ltd
Thank you for your review, we welcome all feedback so that we can balance this against our objectives.
In this case, it is reasonable to say that we as a service were forthcoming in stating that we…read more
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Review from Jenny (Daughter of Client) published on 3 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to wish all the staff at Seren a Very Happy and Healthy New Year, and to say how much we all appreciate the wonderful care that is given to my mother.
Everybody is just so lovely and caring. Not only to my Mam but also to my Dad which we are truly grateful.
The staff are like little
rays of sunshine that brighten up my parents day.
We couldn’t have wished for a better team!
Thank You from the bottom of our hearts.
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Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Seren Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 47 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.750 for Seren Support Services Ltd is calculated as follows: ( (214 Excellents x 5) + (47 Goods x 4) + (1 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 268 Ratings = 4.75
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Seren Support Services Ltd is based on 46 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 25 Jun 2025
Well-being
Good
Care and Support
Good
Leadership and Management
Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Awards / Recognitions (5)

Meet the Team (0)

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