Seren Support Services Ltd

Head Office, Ground Floor, Llewellyn House, Harbourside Business Park, Port Talbot SA13 1SB
Review Us
9.8 132 Reviews
  • Seren Support Services Ltd, Port Talbot
Show Seren Support Services Ltd on the Map

Care Provided by Seren Support Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £19.20

These prices are only a guideline, please contact Seren Support Services Ltd to find out the exact price for your requirements.

Contact Seren Support Services Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Contact Seren Support Services Ltd to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Helen Burton (Head of Service)
Are you the Owner/Manager of Seren Support Services Ltd? View your Advertising Options

Seren Support Services Ltd Reviews (132)

9.8

Seren Support Services Ltd has a Review Score of 9.8 (9.762) out of 10, based on 50 reviews in the last 2 years.
Over all time Seren Support Services Ltd has 132 reviews.

Overall Experience
  • 90
  • 35
  • 4
  • 2
  • 0
Date Published
  • 132
  • 15
  • 21
  • 50
  • 82
Reviewer Connection to Seren Support Services Ltd
  • 48
  • 22
  • 14
  • 13
  • 6
  • 4
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 132, showing 101-120
Review from Car J (Friend of Client) published on 26 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank Seren for caring for my beloved friend, the carers are always pleasant and friendly.
Even during the pandemic, they have gone every day to support my friend when I have been unable to visit due to a local lockdown.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gerwyn E (Stepfather of Client) published on 26 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
As with many companies the front line staff, in particular the carers, are excellent. Unfortunately, they are not supported by a robust management and admin team. Their communication skills are non-existent and their empathy towards issues that arise from their incompetency must be experienced to be
believed. If you care for someone with learning disabilities this is not the company for you.
Reply from Nick Pambianchi, Managing Director at Seren Support Services LtdThank you for your review, we welcome all feedback so that we can balance this against our objectives.
In this case, it is reasonable to say that we as a service were forthcoming in stating that we believed the service your family member received was not suited to their needs, and we were not the most appropriate service. We encouraged you to seek alternative service provisions that specialised in supporting young adults with a learning disability. Your family member received a domiciliary home care service, which right now is under immense pressures due to the on-going pandemic and from the outset we kept communication between yourself and social services that the service needed a review.
The care teams are led by our management through regular support and training, so we do thank you for rating our service 5 stars.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jenny (Daughter of Client) published on 3 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to wish all the staff at Seren a Very Happy and Healthy New Year, and to say how much we all appreciate the wonderful care that is given to my mother.
Everybody is just so lovely and caring. Not only to my Mam but also to my Dad which we are truly grateful.
The staff are like little
rays of sunshine that brighten up my parents day.
We couldn’t have wished for a better team!
Thank You from the bottom of our hearts.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D T (Client) published on 12 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was nervous and didn't know what to expect. The girls soon put me at ease. Grateful for the service it's helping me manage my own home.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R B (Client) published on 6 December 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
All the different carers allocated to me have carried out their duties as per the care plan and some rather rushed.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L S (Daughter of Client) published on 19 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been receiving support from Seren Support Services for several months. The quality of care has been consistently good on occasions going "over and above" to ensure my father's needs are met.
The staff are friendly and patient and always carry out their caring and domestic duties well.
Thank you!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L W (Client) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carer that I have at this time I cannot give enough praise to. I am very satisfied with the care I receive and would recommend Seren Support as they make sure you are happy with your care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M T (Client) published on 20 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot express my thanks enough to the team of Seren homecare. They have brought me back to life with their total commitment in everything that they do. I have mixed emotions, I am pleased that I no longer need them, but I shall miss them.
Reply from Nick Pambianchi at Seren Support Services LtdThank you for this lovely review, and we are so happy that we were able to support you back to full independence. I will ensure that the team in Bridgend get to hear of your feedback. We wish you all the best.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M H (Daughter of Client) published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Seren have been providing a service for my father for the last 5 months. During this time they have developed an excellent rapport with my Dad and myself. They are faultless in the service they provide. Nothing is too much of an effort for them. Prior to Seren and due to my location in relation to my
dad's location, Seren has given me peace of mind, always at the end of the phone. Thank you so much Seren. Your name is quite apt.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Susan S (Daughter of Client) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
In our experience with this company, the girls that look after my mother seem, on the whole, excellent.
In the beginning, there was a lot of misunderstanding and no real continuity of care. As the time has gone the company, on the whole, has improved and management has started to listen when contacted
by myself or my father.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Linda L (Daughter of Client) published on 30 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are wonderful, mam loves the different faces and people to talk to though it is not always possible.
Please remind new carers that her commode needs to be by her bed.
Previously she has fallen. But overall care is great.
Thank you very much.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jean E (Client) assisted by family/friend published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers do everything I ask of them. They are all very polite, friendly and helpful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ann R (Wife of Client) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generally satisfied with service, carers polite and helpful. If carer is delayed we are notified.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P E (Wife of Client) published on 27 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are excellent but the company should look at its self.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Alison W (Daughter of Client) published on 27 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care we have received is second to none. Mum has been treated with dignity and compassion at all times. Not only do the whole team look after mum they have also been a massive support to me for the last few months, keeping me going at low times. I really do not know how we would have coped without
them.
Reply from Nick Pambianchi at Seren Support Services LtdThank you very much for taking the time to share with us these lovely comments.
I will ensure this is shared with the care delivery team, who I know will be delighted to hear this.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C B (Daughter of Client) published on 27 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the service Mum has been given so far.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Patricia T (Daughter of Client) published on 27 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall pleased with carers and staff.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Patricia C (Wife of Client) published on 27 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Satisfied with the care that we have had and continuity of the carer.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P T (Son of Client) published on 27 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very good and happy with the service provided no complaints.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Paul G (Husband of Client) published on 27 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just keep up the good work.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.762)

Overview of Review Score

The Review Score of 9.8 (9.762) out of 10 for Seren Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 50 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.762 for Seren Support Services Ltd is calculated as follows: ( (231 Excellents x 5) + (48 Goods x 4) + (1 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 286 Ratings = 4.762
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Seren Support Services Ltd is based on 49 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 25 Jun 2025
Well-being
Good
Care and Support
Good
Leadership and Management
Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (5)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Seren Support Services Ltd to verify any information. View our terms and conditions. Seren Support Services Ltd has an Basic Service - more info.