Seren Support Services Ltd

The Seren's who look after my parents are an amazing team. They work together, sharing their expertise and compassion, learning together how best to meet the changing needs of my parents. They are professional and respectful whilst always having a sense of humour. Nothing seems too much for them and, because of them, my parents live happily and safely in their own home. The Seren's are stars and angels all in one and, as a family, we are so grateful for this team of very special, gifted and warm-hearted people.

I would like to personally thank the care girls for all the support my mother received during a very difficult phase for us as a family. My mum became very poorly before Christmas, and the care and support we received from the girls was phenomenal. They went above and beyond to ensure Mum was safe and well cared for. The reviewing officers were always at hand and did their utmost to meet all Mums perceived needs. Mum loves the girls calling and now refers to them as her “friends”. I regularly see them singing with her, and after not walking for several weeks now, even doing her version of the can-can. Her regular care girl has now moved on to pastures new, she will be dearly missed by Mum and me. However, her co-worker who is equally as fabulous is still on board, so I know the heartfelt care, empathy and compassion will still be given. It is so important to know excellent quality care is given to someone, who to us, is more precious than Gold. Thank you all, you are certainly Seren stars!

Even during the pandemic, they have gone every day to support my friend when I have been unable to visit due to a local lockdown.

As with many companies the front line staff, in particular the carers, are excellent. Unfortunately, they are not supported by a robust management and admin team. Their communication skills are non-existent and their empathy towards issues that arise from their incompetency must be experienced to be believed. If you care for someone with learning disabilities this is not the company for you.

Thank You from the bottom of our hearts.

I was nervous and didn't know what to expect. The girls soon put me at ease. Grateful for the service it's helping me manage my own home.

All the different carers allocated to me have carried out their duties as per the care plan and some rather rushed.

The staff are friendly and patient and always carry out their caring and domestic duties well. Thank you!

The carer that I have at this time I cannot give enough praise to. I am very satisfied with the care I receive and would recommend Seren Support as they make sure you are happy with your care.

I cannot express my thanks enough to the team of Seren homecare. They have brought me back to life with their total commitment in everything that they do. I have mixed emotions, I am pleased that I no longer need them, but I shall miss them.

Seren have been providing a service for my father for the last 5 months. During this time they have developed an excellent rapport with my Dad and myself. They are faultless in the service they provide. Nothing is too much of an effort for them. Prior to Seren and due to my location in relation to my dad's location, Seren has given me peace of mind, always at the end of the phone. Thank you so much Seren. Your name is quite apt.

In the beginning, there was a lot of misunderstanding and no real continuity of care. As the time has gone the company, on the whole, has improved and management has started to listen when contacted by myself or my father.

Thank you very much.

The carers do everything I ask of them. They are all very polite, friendly and helpful.

Generally satisfied with service, carers polite and helpful. If carer is delayed we are notified.

The carers are excellent but the company should look at its self.

The care we have received is second to none. Mum has been treated with dignity and compassion at all times. Not only do the whole team look after mum they have also been a massive support to me for the last few months, keeping me going at low times. I really do not know how we would have coped without them.

Very pleased with the service Mum has been given so far.

Overall pleased with carers and staff.

Satisfied with the care that we have had and continuity of the carer.