Seren Support Services Ltd

Head Office, Ground Floor, Llewellyn House, Harbourside Business Park, Port Talbot SA13 1SB
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9.7 120 Reviews
  • Seren Support Services Ltd, Port Talbot
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Cleaning Service
  • Companionship
  • Laundry Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £19.20

These prices are only a guideline, please contact Seren Support Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Helen Burton (Head of Service)
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Seren Support Services Ltd Reviews (120)

Total of 120, showing 61-80
9.7

Seren Support Services Ltd has a Review Score of 9.7 (9.726) out of 10, based on 38 reviews in the last 2 years. Over all time Seren Support Services Ltd has 120 reviews.

Overall Experience

  • 79
  • 34
  • 4
  • 2
  • 0

Date Published

120
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Review from Patricia D (Daughter of Client) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has a team of four carers who provide a good and friendly service. My mother feels comfortable with them all. They all show a lot of care and compassion to her. They also keep in touch with anything they are concerned about, which I really like.

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Review from Caroline J (Daughter of Client) published on 17 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seren Support Services Ltd are a God send and I would be lost without them, especially after we lost my dad. We had a bad experience with a previous care company so mum was very nervous but they were sympathetic and also very caring towards mum's needs and still are. I work full time so the girls are
there three times a day and nothing is too much trouble. The lovely thing is, mum likes routine and likes things just so, so normally unless it is hard to do she has the same girls as much as possible so there is a lovely bond. It's such a comfort to know she's so well looked after when I'm at work and if they do have holidays they always let us know if changes need to be made but this is very rare. Through this awful pandemic they have been outstanding with all PPE being worn throughout their visits. Nothing is too much for this excellent care provider and I would recommend them one hundred percent. I can't thank them enough for all their hard work and support, you truly are Angels. Thank you from the bottom of my heart.

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Review from S S (Client) published on 5 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very good.
I should have been able to go to my mother's wake, not very genuine were they.

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Review from Jeannette L (Daughter of Client) published on 5 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

On 15-3-2021 waiting for the carer to come and shower Mum, did not turn up; so phoned to see why someone had cancelled the call. Not been told this, could not tell us who has cancelled the call. My mum was really upset about this. My mum is on heart tables and does not need these totally upsetting things
going on. She has been upset before with not turning up, and this is not good enough!

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Review from June J (Daughter of Client) published on 28 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at the organisation have been very friendly and helpful. We are very pleased with the service our father receives. The day to day carers are very kind and caring towards our dad and he looks forward to their visits. Our dad has been very unwell recently and the staff have gone above and beyond
with their care and have offered us support and guidance in adapting to his change of care needs. We are very grateful for their knowledge and expertise.
Staff very reliable. Thanks to all, much appreciated.

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Review from Carol H (Client) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm happy with the care I receive from Seren and have no problems at all. I find the carers all very helpful.

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Review from William D (Client) assisted by family/friend published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had no worries about the care workers; they have all been very good to me. If the care workers didn't have to be moved about so much, I would be very happy.

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Review from D G (Son of Client) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have been fantastic with my mother - without carers, my mum's confidence would have been lost. They have given her confidence back to do her daily morning routine and assisting her dress etc.

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Review from C S (Granddaughter of Client) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother contacted Covid-19 in hospital. Seren came in when she came out to care for her; they were very good. Ther carers wore PPE and provided all care needs.

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Review from Leian J (Granddaughter of Client) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that were going to my grandfather were lovely. Attention was paid to not only what was in his plan, but if he needed anything else, they would often do it if allowed. Sadly no longer with as he passed in December, but they have been so kind this year by checking in on the family at the beginning
of this year.

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Review from Peter D (Son of Client) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of service given to my mother is of a high order, the carers are great, are very reliable, and are appreciated well by my mother.
While the service is generally of a high standard, I couldn't award an excellent rating due to the inadequate time restraint imposed on the carers visits of
just 20 minutes; this is not ideal and must be putting the carers under undue pressure to get it done and move on to another client. Overall, I am pleased with the service provided by Seren.

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Review from Sue D (Daughter of Client) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers provide an excellent service to my mother. It is unfortunate that local authority can not fund slightly more so the carers could spend more time with my mother on a complete social level as she enjoys there company so much!
She always has the four same carers, which is great.

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Review from Jacqui E (Daughter of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice, friendly staff, many go beyond just sorting out mum; some even feed the cats too! We have good communication between staff and myself - they leave me messages in the diary, so I know what they have done and if there are any problems. Overall, we are very satisfied with the care provided.

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Review from Julie P (Daughter of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff providing care for my father are kind, helpful and considerate. I would have no hesitation to recommend them. The team take excellent care of my father and have always gone the extra mile for him; I am very grateful to them all.

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Review from P B (Client) assisted by family/friend published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I find the staff very friendly and helpful, and my care is treated with dignity. If I do have a problem or complaint, which isn't often, it is dealt with quickly and efficiently by management.

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Review from Nina S (Daughter of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The majority of the carers and managers that I have dealt with have been professional, caring and efficient. There are many carers who do over and above what is expected of my mum. She sees them as her friends and looks forward to them coming for a chat! I would have no hesitation in recommending Seren
Support Services.

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Review from Kay L (Sister of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are thoughtful, kind, caring and empathetic when delivering care to my brother. Communication skills are second to none, as they keep me fully informed of any changes or concerns about my brother. They are always happy and appear to enjoy their job, which in turn, brightens his day, and he
looks forward to their coming and plays music whilst they are there.

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Review from Anthony D (Son-in-law of Client) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She has developed a strong bond and friendship with her three main carers. They are very happy and caring towards her. This gives us, the family, a relaxed feeling knowing that she is well looked after; long may it continue. Thanks for everything.

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Review from L W (Daughter of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. The two carers that my mother sees every day are reliable and kind. My mother really likes both of them. I like the consistency of her seeing the same people as she has vascular dementia and forgets things. The office staff are all efficient and friendly as well. Having Seren involved
has made life easier for my mother and the wider family. Thank you all.

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Review from P W (Wife of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can’t fault the staff and management; always polite, on time and wearing their uniform. Full PPE at all times. Can be flexible with times when needed to be. Even during this pandemic, they have always gone the extra mile to make sure our needs are met.

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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Seren Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.726 for Seren Support Services Ltd is calculated as follows: ( (169 Excellents x 5) + (39 Goods x 4) + (1 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 215 Ratings = 4.726

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Seren Support Services Ltd is based on 37 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (5)

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