Seren Support Services Ltd

Head Office, Ground Floor, Llewellyn House, Harbourside Business Park, Port Talbot SA13 1SB
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9.8 129 Reviews
  • Seren Support Services Ltd, Port Talbot
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Care Provided by Seren Support Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £19.20

These prices are only a guideline, please contact Seren Support Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in Charge

  • Helen Burton (Head of Service)
Are you the Owner/Manager of Seren Support Services Ltd? View your Advertising Options

Seren Support Services Ltd Reviews (129)

9.8

Seren Support Services Ltd has a Review Score of 9.8 (9.750) out of 10, based on 47 reviews in the last 2 years.
Over all time Seren Support Services Ltd has 129 reviews.

Overall Experience
  • 87
  • 35
  • 4
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Date Published
  • 129
  • 13
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  • 47
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Reviewer Connection to Seren Support Services Ltd
  • 45
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Total of 129, showing 61-80
Review from Alexander M (Son of Client) published on 4 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the help my mother had from the carers; they always help.
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Review from C M (Wife of Client) published on 1 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are excellent and do everything stated on the care plan. My husband is treated with respect. I have full confidence that he is in safe, capable hands and that he feels comfortable. He would prefer the continuity of carers, but we understand that this has been a difficult time for the care
industry. When there are changes in times and carers, we would like to be kept informed.
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Review from G B (Daughter of Client) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been cared for by Seren for over six years. We consider ourselves to be very fortunate. Our carers are trustworthy, kind and loving... my mum says she feels "safe". Some staff have known her all this period, continuity of visits is excellent. As a daughter, who lives 2-hours away, I know
I can approach office staff between visits, and we enjoy a cooperative relationship. Well done, and thank you!
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Review from Jacqueline E (Daughter of Client) published on 23 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum, who has vascular dementia, needed extra care after hospitalisation in Jan 2021. Seren stepped in to help support her and myself in March 2021. There have been a few timing issues, but this is mainly due to the increased pressure on the frontline staff due to the pandemic. I have found the carers
to be kind and considerate to mum's needs, and their support along with the support we as a family provide has ensured that as per my mum's wishes, she is able to stay in her own home. It also gives me peace of mind as I work full-time so that I know that first thing in the morning Mum has a visit, so her needs are attended to, breakfast made, help with a shower, medication given etc. If I need to speak to anybody in the office for any reason, then I have been able to get hold of them easily during their working hours.
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Review from E H (Husband of Client) published on 21 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is now almost two years since my wife started receiving care, and in general, this care has been first-class. As the virus epidemic has developed, the attendance by the carers has never failed though late at times because of various problems. I am amazed how they have coped, as sickness etc affects
staff as well as patients. Office staff have been quick to fill the breaches, so not letting anyone down. I am a very old man, and I have my own difficulties but do not directly receive care, but the carers have become my friends, and their help has prevented my wife of 68-years from being hospitalised and, because of the pandemic, lost to me.
How the carers cope with last-minute changes to their schedule is a source of wonder! The only thing I would like to see changed would be the communication when things are going wrong as it is very awkward for old people like me, who find it hard to try to coordinate the carer's visit with the preparation of meals. A telephone call is all it needs.
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Review from E W (Client) assisted by family/friend published on 8 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are prompt, polite and happy to help.
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Review from J H (Client) published on 11 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am satisfied with the service I receive from the carers. I would like to know who is coming more often, and I don't care for too many changes in routine. Otherwise, I am pleased with the carers.
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Review from Sarah B (Granddaughter of Client) published on 20 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are happy with the care the team gives to my grandmother. We find that communication between the staff and the office/admin could improve however also appreciate how things can get overlooked due to time constraints. My grandmother says she likes the personal touches that she gets some of the staff
on calls, doing her hair, buying her little treat from Greggs etc. All in all, we are grateful for the help and care the team provides to my Gran as she is very important to our family.
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Review from Peter W (Son of Client) published on 18 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generally pleased with Seren care, although my mother does get upset when there are changes and she is not familiar with the interim care, although we understand holiday and sickness, the carer has to be accepted. We sometimes feel that some calls are rushed in order for the carers to get to the next
client, and provision should be in place for these scenarios!
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Review from Patricia D (Daughter of Client) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has a team of four carers who provide a good and friendly service. My mother feels comfortable with them all. They all show a lot of care and compassion to her. They also keep in touch with anything they are concerned about, which I really like.
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Review from Caroline J (Daughter of Client) published on 17 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Seren Support Services Ltd are a God send and I would be lost without them, especially after we lost my dad. We had a bad experience with a previous care company so mum was very nervous but they were sympathetic and also very caring towards mum's needs and still are. I work full time so the girls are
there three times a day and nothing is too much trouble. The lovely thing is, mum likes routine and likes things just so, so normally unless it is hard to do she has the same girls as much as possible so there is a lovely bond. It's such a comfort to know she's so well looked after when I'm at work and if they do have holidays they always let us know if changes need to be made but this is very rare. Through this awful pandemic they have been outstanding with all PPE being worn throughout their visits. Nothing is too much for this excellent care provider and I would recommend them one hundred percent. I can't thank them enough for all their hard work and support, you truly are Angels. Thank you from the bottom of my heart.
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Review from S S (Client) published on 5 April 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very good.
I should have been able to go to my mother's wake, not very genuine were they.
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Review from Jeannette L (Daughter of Client) published on 5 April 2021 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
On 15-3-2021 waiting for the carer to come and shower Mum, did not turn up; so phoned to see why someone had cancelled the call. Not been told this, could not tell us who has cancelled the call. My mum was really upset about this. My mum is on heart tables and does not need these totally upsetting things
going on. She has been upset before with not turning up, and this is not good enough!
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Review from June J (Daughter of Client) published on 28 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff at the organisation have been very friendly and helpful. We are very pleased with the service our father receives. The day to day carers are very kind and caring towards our dad and he looks forward to their visits. Our dad has been very unwell recently and the staff have gone above and beyond
with their care and have offered us support and guidance in adapting to his change of care needs. We are very grateful for their knowledge and expertise.
Staff very reliable. Thanks to all, much appreciated.
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Review from Carol H (Client) published on 24 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm happy with the care I receive from Seren and have no problems at all. I find the carers all very helpful.
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Review from William D (Client) assisted by family/friend published on 24 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have had no worries about the care workers; they have all been very good to me. If the care workers didn't have to be moved about so much, I would be very happy.
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Review from D G (Son of Client) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers have been fantastic with my mother - without carers, my mum's confidence would have been lost. They have given her confidence back to do her daily morning routine and assisting her dress etc.
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Review from C S (Granddaughter of Client) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother contacted Covid-19 in hospital. Seren came in when she came out to care for her; they were very good. Ther carers wore PPE and provided all care needs.
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Review from Leian J (Granddaughter of Client) published on 19 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers that were going to my grandfather were lovely. Attention was paid to not only what was in his plan, but if he needed anything else, they would often do it if allowed. Sadly no longer with as he passed in December, but they have been so kind this year by checking in on the family at the beginning
of this year.
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Review from Peter D (Son of Client) published on 18 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The standard of service given to my mother is of a high order, the carers are great, are very reliable, and are appreciated well by my mother.
While the service is generally of a high standard, I couldn't award an excellent rating due to the inadequate time restraint imposed on the carers visits of
just 20 minutes; this is not ideal and must be putting the carers under undue pressure to get it done and move on to another client. Overall, I am pleased with the service provided by Seren.
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Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Seren Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 47 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.750 for Seren Support Services Ltd is calculated as follows: ( (214 Excellents x 5) + (47 Goods x 4) + (1 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 268 Ratings = 4.75
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Seren Support Services Ltd is based on 46 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 25 Jun 2025
Well-being
Good
Care and Support
Good
Leadership and Management
Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Awards / Recognitions (5)

Meet the Team (0)

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