Seren Support Services Ltd Reviews (126)
9.7
Seren Support Services Ltd has a Review Score of 9.7 (9.736) out of 10, based on 44 reviews in the last 2 years.
Over all time Seren Support Services Ltd has 126 reviews.
Review from Carl P (Son of Client) published on 29 May 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
As a family we are all pleased with the excellent standard of care that my father receives from his regular Seren carers.
Unfortunately, one of our initial regular carers who had been excellent, moved to a new job and there was a period where we had to have a variety of carers as replacement. However,
Unfortunately, one of our initial regular carers who had been excellent, moved to a new job and there was a period where we had to have a variety of carers as replacement. However,
during this period we were always pleased with standard of care and positive nature of the carers who attended.
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Review from Susan V (Friend of Client) published on 29 May 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very pleased with the service being provided. It suits the needs of my friend and I am aware that Seren provide others services which we can request in the future.
The carer always arrives on time and on the odd occasion when they were running late, they phoned to let me know.
The carer always arrives on time and on the odd occasion when they were running late, they phoned to let me know.
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Review from Glyn S (Brother of Client) published on 28 May 2024
Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The home care of Seren Support Services is of a pretty good standard. If there are any problems fulfilling the allotted time on a certain day, they will contact you as soon as possible and fill the spot at your convenience. My sister has been with Seren since 2015 and has had no problems whatsoever.
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Review from Courtney B (Granddaughter of Client) published on 24 May 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I look after my grandad alongside the carers at Seren and they are so helpful and caring. If I'm not around I can always check the app and see how his day is going which gives me great peace of mind. The office will call if there is an issue or if carers will be late, which is great for someone like
my grandad who loves his routine. Special shout out to his carers as the relationships they have built with my grandad and the rest of the family are lovely, I don't know what I'd do without their help. They are real-life angels.
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Review from Linda S (Wife of Client) published on 24 May 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband has been with Seren since Covid 19 struck. From the start, he has received the best possible care. There has been a major staff change over the past year and we were both concerned that standards would drop. However, these fears were unfounded. My husband together with his regular carers
have formed a strong bond. They are professional caring compassionate and trustworthy what more could you ask for.
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Review from T W (Daughter-in-law of Client) published on 22 May 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Seren Support Services is delivering an excellent service and we, as a family, are secure in the knowledge that we do not have to worry about the care and support of our family members in our absence. As a family, we are unable to deliver this care ourselves so it's vitally important to us that Seren
Support Services gives that fine level of care.
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Review from A K (Daughter of Client) published on 17 May 2024
Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Happy with the care my dad has been receiving, he has been with Seren for a year now, he looks forward to the carers coming, he likes to see his regular carers coming. He is very happy with his care.
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Review from Sue M (Daughter of Client) published on 15 May 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father has been having support from Seren Support for a couple of months now and we are very pleased with the care he is receiving. He has 4 calls per day and the carers are always very friendly and helpful and on time. There is good continuity of support as he sees the same carers regularly and
he has built up a good relationship with them. They also contact me if they have any concerns about him which gives me peace of mind. We are very happy with the care he is receiving and we would highly recommend Seren Support.
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Review from Mary T (Sister of Client) published on 14 May 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My brother has been receiving care for a number of years now and we are both very happy with the level of care provided. My brother has his favourites, particularly those who share his sense of humour, but all carers treat him respectfully and take time to get to know him. Office staff deal effectively
with changing needs. As I live at a distance from him, being able to see the daily carers' notes on the app is a real comfort to me.
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Review from D A (Son of Client) published on 13 May 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
As a new client with Seren Support Services for close to one month, my brother and I have seen a very immediate and positive effect the care staff are having on our mum's quality of life at home, which in turn has boosted our mum's confidence greatly to receive 3 visits per day, 7 days per week. The
Seren Support staff have extremely warm caring personalities and take the time to chat and be great company, as well as being great carers to our mum. We look forward to the relationship becoming deeper over time. Many thanks to Seren Support for helping our mum smile again and be happy at home.
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Review from A N (Daughter of Client) published on 10 May 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The manager came to visit my Dad to conduct a service review and I was also there. I was so impressed with him - he was extremely kind and patient with my Dad, and made sure to ask thoughtful questions to make sure he got the correct information to make a judgement on the quality of care received and
what changes needed to be made. Extremely thorough and professional.
Additionally, the care that Dad has received from Seren over the past few months has been fantastic. Both his regular carers and fill-in carers treat him with kindness and respect, and carry out their duties well. We have had the occasion to contact the office a few times due to Dad being in hospital, or other last-minute arrangements, and they are always extremely friendly and helpful.
Additionally, the care that Dad has received from Seren over the past few months has been fantastic. Both his regular carers and fill-in carers treat him with kindness and respect, and carry out their duties well. We have had the occasion to contact the office a few times due to Dad being in hospital, or other last-minute arrangements, and they are always extremely friendly and helpful.
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Review from Lilian E (Sister-in-law of Client) published on 1 May 2024
Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I feel the carers are well trained and know their job. They are pleasant and treat the client with respect. They are reliable, also easy to have in the house. As the client lives with us it’s important that the carers get on with us (his brother and sister-in-law) too. I’m glad of their support and
advice at times as we aren’t young people and it can be hard to be carers at times when we have our own health issues.
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Review from J R (Great-Niece of Client) published on 29 April 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Title: A Note of Thanks to Seren Support Services. Rating: (5/5). I’d like to say a few words about Seren Support Services in Neath. They’ve been caring for my great-aunt for a year now and they’re doing a good job. The carers are really dedicated. They’re always there for my great-aunt and she’s fond
of them. The office staff are efficient. They make sure everything’s on schedule and that my aunt sees familiar faces, which is nice. The manager has been supportive, especially when my aunt was not well. She reminded us that we’re part of the Seren family and that meant a lot to us. So, thanks to everyone at Seren. We appreciate your work.
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Review from T C (Daughter of Client) published on 17 April 2024
Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Overall, a good experience for my mother. I have peace of mind that there's someone looking after her. Staff are very helpful and friendly. My mother enjoys their visits and tells me when they have a laugh with her. I know I will be contacted immediately should anything happen.
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Review from S P (Client) published on 17 April 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since having Seren Care coming morning and evening, I have been able to live independently and enjoy life again. The company keep me in the loop when things are happening and I’m able to plan around the times I have carers call. I am extremely happy with Seren Care and would recommend them as a care
provider.
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Review from S M (Niece of Client) published on 17 April 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am so grateful to Seren Support Services for the care provided over the last few months. I must also say that I am so thankful to the carers for their help yesterday when, on discharge from hospital, my relative fell from his bed at home. The carers went above and beyond to help me get him comfortable.
This has followed through to today, when both the carers and the office staff have worked together and provided me with help to ensure my relative remained comfortable.
I am completely happy with the support provided and I was so relieved when I found out that Seren would be able to take my relative back under their care when hospital discharge happened.
I am so grateful to a great team of people who have the service user at the heart of everything they do.
Thank you.
I am completely happy with the support provided and I was so relieved when I found out that Seren would be able to take my relative back under their care when hospital discharge happened.
I am so grateful to a great team of people who have the service user at the heart of everything they do.
Thank you.
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Review from Jane F (Daughter-in-law of Client) published on 12 April 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have always found the carers who visit my mother-in-law who suffers from Alzheimer’s disease to be kind, attentive and patient with her. She says she is pleased to see them and that they are always friendly and helpful.
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Review from Yasmin R (Wife of Client) published on 11 April 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We are very pleased as a family for the care provided by Seren Sevices for my husband. Without the care plan, we couldn’t function as a family. We are forever grateful to them for their kind supportive care. All staff are very compassionate and supportive of our needs.
Communication is excellent and
Communication is excellent and
timekeeping is great.
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Review from Sian R (Daughter of Client) published on 9 April 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Seren Support Services provides excellent care service for my mum and we have no issues. We feel that my mum is always well cared for and made very comfortable daily. We find the staff very helpful and approachable.
Reply from Nick Pambianchi, Managing Director at Seren Support Services Ltd
Thank you so much for submitting this review, we are genuinely pleased that our service is making a difference in your Mum's life. We will share this review with the carer staff who provide the care and support to your mum.
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Review from Lesley T (Wife of Client) published on 8 April 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Seren Support Services carers have been looking after my husband since July 2021. He has dementia and has complex needs and is bedridden in a hospital bed in our front room, the consultant and doctors don’t expect him to get any better.
Two carers come four times a day to do personal care. While they
Two carers come four times a day to do personal care. While they
are here, they are always happy and talkative which puts our minds at rest, they certainly brighten up our day.
We have regular carers who we both feel like they are now family and look forward to seeing them.
The carers are very professional, kind and caring, also, they give me emotional support.
We are all very grateful to Seren for all the things they do.
They have also made friends with our dog who also now loves them and waits by the window to see them coming.
We have regular carers who we both feel like they are now family and look forward to seeing them.
The carers are very professional, kind and caring, also, they give me emotional support.
We are all very grateful to Seren for all the things they do.
They have also made friends with our dog who also now loves them and waits by the window to see them coming.
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Current Review Score: 9.7 (9.736)
Overview of Review Score
The Review Score of 9.7 (9.736) out of 10 for Seren Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.7 out of 5 from 44 Reviews in the last 24 months.
- The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.736 for Seren Support Services Ltd is calculated as follows: ( (197 Excellents x 5) + (46 Goods x 4) + (1 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 250 Ratings = 4.736
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Seren Support Services Ltd is based on 43 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.