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Seren Support Services Ltd

Head Office, Ground Floor, Llewellyn House, Harbourside Business Park, Port Talbot, Neath - Port Talbot SA13 1SB
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Seren Support Services Ltd, Port Talbot

Care Provided by Seren Support Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £19.20
The price(s) shown are provided by the agency. Contact Seren Support Services Ltd for full pricing details and T&Cs.

Contact Seren Support Services Ltd to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)

Good to Know

Group/Owner

Person in charge

  • Shelly Combstock (Head of Service)
Are you the Owner/Manager of Seren Support Services Ltd? View your Advertising Options

Seren Support Services Ltd Reviews (134)

9.9

Seren Support Services Ltd has a Review Score of 9.9 (9.871) out of 10, based on 34 reviews in the last 2 years. Over all time Seren Support Services Ltd has 134 reviews.

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Showing 134 reviews matching selected criteria
Review from P T (Son of Client) published on 27 June 2019 Submitted via Postal Card
Overall Experience

Staff are very good and happy with the service provided no complaints.

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Review from Deborah J (Client / Service User) published on 27 June 2019 Submitted via Postal Card
Overall Experience

The girls that come to me are absolutely brilliant. They are friendly, likeable and treat me like I am one of them. They never make me feel like I am asking too much of them and will always go the extra step to help me.

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Review from Paul G (Husband of Client) published on 27 June 2019 Submitted via Postal Card
Overall Experience

Just keep up the good work.

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Review from Kathleen D (Daughter of Client) published on 25 June 2019 Submitted via Postal Card
Overall Experience

Some of the carers are good, a few are not so good. The times of the calls are not very suitable but hopefully, they can be changed, when a slot becomes available.

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Review from Pauline J (Wife of Client) published on 25 June 2019 Submitted via Postal Card
Overall Experience

Sometimes helpful, sometimes not. Don't always follow through when asking things.

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Review from S J (Client / Service User) published on 24 June 2019 Submitted via Postal Card
Overall Experience

I would recommend Seren as a company. All the girls are very good when they come to the house.

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Review from M B (Client / Service User) published on 24 June 2019 Submitted via Postal Card
Overall Experience

All the girls are very good.

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Review from Patricia J (Mother of Client) published on 19 June 2019 Submitted via Postal Card
Overall Experience

I have recommended Seren.

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Review from Andrea O (Friend of Client) published on 3 April 2018 Submitted via Website
Overall Experience
Seren Support Services provide invaluable support for an elderly friend who has dementia. This support allows her to live on her own and to retain a significant degree of independence. We have been service users of SerenSupport Services now for approximately 18 months and in that time I have found the service to be excellent.
The carers are very thoughtful and speak to my friend in a respectful manner. A few stand out in terms of their manner though. Two, in particular, have been particularly helpful and so very kind.

It's reassuring to know that she is being cared for by people who are in the right job! Thank you Seren Support Services keep up the good work!

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Review from Janine L (Daughter of Client) published on 12 March 2018 Submitted via Website
Overall Experience

My mother has had a care package provided by Seren for almost a year. Carers have been professional, friendly and generally very dementia aware. With their support we have been able to maintain my mother in her own home for longer than expected considering her diminishing skills. We as a family appreciate Seren for their consistency and continued support.

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No Rating
Review from Allan T (Husband of Client) published on 6 February 2018 Submitted via Website
Overall Experience
Great company. Always a pleasure seeing the carers come to look after my wife.

Been with Seren for over 2 years, lots of people in the village have care from Seren, they do a great job.

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Review from Andrea P (Daughter of Client) published on 18 January 2018 Submitted via Website
Overall Experience
Myself and family are very pleased with the care and help from Seren Care. We have used a number of care companies in the past and we would highly recommend Seren if you are looking for a good company in the area.

The team have always been helpful and at the end of the phone when we needed them. Thank you, from our family.

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Review from Carlie D (Relative of Client) published on 18 January 2018 Submitted via Website
Overall Experience
Lovely company!
Very caring and always listen to needs of my family member who receives care.

Carers have a positive attitude towards the company.

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Review from Margaret K (Wife of Client) published on 20 November 2017 Submitted via Website
Overall Experience

Seren have provided care for my mum for the last 11 months and I cannot thank them enough for the care and support that they have given. Not only has this obviously been for my mum's benefit but also for us as a family, taking the pressure off us and helping us rest assured that my mum is safe and well looked after. The carers are fantastic and would go out of their way on a daily basis to ensure my mum was comfortable at home. I would recommend Seren to look after your loved ones in a heartbeat.

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Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 22 April 2026
  • Well-being
    Good
  • Care and Support
    Good
  • Leadership and Management
    Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Awards / Recognitions (5)

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Frequently Asked Questions about Seren Support Services Ltd

How many Carers does Seren Support Services Ltd employ?

Seren Support Services Ltd employs 200 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Seren Support Services Ltd to verify any information. View our terms and conditions. Seren Support Services Ltd has a Basic Service - more info.