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Home Care Provider Owned by Aroma Care People Ltd in Northamptonshire

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9.0 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Aroma Care People Ltd in Northamptonshire

Only the locations & reviews in Northamptonshire for Aroma Care People Ltd are showing below.

View the details of all 3 locations (with 67 reviews) owned by Aroma Care People Ltd

Aroma Care People Ltd Locations in Northamptonshire (1)

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1 Home Care Provider owned by Aroma Care People Ltd in Northamptonshire
Aroma Care Northamptonshire

Unit 4 Regent Park, Booth Drive, Wellingborough NN8 6GR 

9.4 26 reviews
"The carers I have had to help me, have all been kind and respectful. They have helped me towards becoming independent and I'm very…"   Read all 26 reviews

Aroma Care Northamptonshire provides home care services to people in the comfort of their own homes. Home care services include personal care (such as help showering, dressing, going to the toilet), assistance doing household tasks such as preparing… Read more about Aroma Care Northamptonshire

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £26 / hour
  • Live-in Care from £1,350 / week

Aroma Care People Ltd Reviews in Northamptonshire (26)

9.0

Aroma Care People Ltd has a Group Review Score of 9.0 (9.002) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Aroma Care People Ltd must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Aroma Care People Ltd
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Review of

Aroma Care Northamptonshire

from R T (Wife of Client) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Too many different carers in a day. One in the morning and different in the evening, the next day two more and so on. Never know who's at the door or what time. When we started it was more regular.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thankyou for your feedback, we are sorry to hear there are some areas of your care that needs to be improved. We are always looking to improve our service and your feedback will be valuable.

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Review of

Aroma Care Northamptonshire

from N H (Client) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers I have had to help me, have all been kind and respectful.
They have helped me towards becoming independent and I'm very thankful for their care.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your feedback, we are so pleased to hear your care has gone well and we look forward to supporting you further.

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Review of

Aroma Care Northamptonshire

from Bev D (Daughter of Client) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Aroma Care Wellingborough are amazing with my Dad. They make sure that he has one main carer as he has Dementia so a carer that he recognises and knows is key.
His calls are at regular intervals and his carer is always kind and caring with him.
The office staff are always available to help if we
need any advice or need to change the call times slightly. The Manager is also always available if we need guidance or if Dad just needs a chat.
Aroma Care are the complete opposite of Dads last carers and we were so lucky to have found them.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your feedback. We are so pleased to hear that we are supporting your dad well and he is settled with his carers. We are always looking to improve our service so if there are any other ways we can improve the service please feel free to contact the care office who will be happy to listen to any suggestions.

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Review of

Aroma Care Northamptonshire

from C C (Wife of Client) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care is always very good. The girls and boys that come to look after my husband are very polite and know their work. They are very careful and considerate not to hurt him while washing and dressing him.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review, we are pleased to hear your care staff are delivering good care to your husband. We are always looking to improve our service and any further feedback or ideas you may have please feel free to contact myself or your local manager at any time.

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Review of

Aroma Care Northamptonshire

from P P (Wife of Client) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Every carer is good, but sometimes I am not happy because of my husband. He can't speak, carer helps to clean him.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your feedback, we are pleased the carers are supporting your husband well. Our carers will always be happy to support you also in every day challenges you may have where possible.

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Review of

Aroma Care Northamptonshire

from Bernadette-Rose C (Client) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very efficient, they understand my problems when not feeling very well. They are courteous and very respectful towards my dignity and privacy. They are very respectful and very supportive of my care needs and support me when walking, as I may have NFD. I struggle to hear them sometimes because of hearing
loss or the pitch of their voice. They always tell me when they are going to be off and when they will be back. I go to craft days and they are always helping, they can't do enough.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your feedback, we are so pleased to hear that your care is working well and that you are enjoying the craft days within the office. We are always looking to improve our service and welcome any further feedback you may have.

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Review of

Aroma Care Northamptonshire

from Bhavna D (Daughter of Client) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the service and the staff and the carers are very helpful.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your feedback we are so pleased to hear that your care is going well. We are always looking to improve our service and welcome any ideas or suggestions you may have in the future.

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Review of

Aroma Care Northamptonshire

from Bryan B (Client) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the all round performance as very good. The only thing I was concerned with is the changing over from one care to another. This doesn't always go to plan. We get on very well with all of our carers and have learnt quote a lot of their home life. Very good all round.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thankyou for your feedback, we are pleased to hear you are getting along well with your carers. I will look at the consistency of your carers and try to improve this for you.

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Review of

Aroma Care Northamptonshire

from Torrick H (Power of Attorney of Client) published on 18 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Agency provide Care Assistants who are caring and supportive. They understand the needs and requirements and work to ensure a good quality of life. They engage with the client to ensure their wishes are respected.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your feedback and your positive view of the care staff who are supporting you. We are always looking to improve our service and welcome any suggestions you may have in the future. Please feel free to contact the care office at anytime if you would like any further support in the future.

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Review of

Aroma Care Northamptonshire

from Tracy J (Daughter of Client) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely didn't think care at home could be this good, the carers are happy every time they come in two carers 4 times a day helpful and very calm and supportive and the team in the office have been absolutely brilliant we as a family can't thank you enough x
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review, we are so pleased to hear that our care staff are delivering the best care possible to you. We are always striving to improve our service so please feel free to contact us at any time moving forward.

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Review of

Aroma Care Northamptonshire

from S R (Wife of Client) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service we have is very satisfactory & carers we have are good most of the time, as long as he is taken care of & with dignity I'm very happy with his care service provider.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review, we are pleased to hear the care being delivered meets with your expectations. We are always striving to improve our service and welcome any suggestions you may have with regards to this through myself or the care office.

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Review of

Aroma Care Northamptonshire

from Christine M (Client) assisted by family/friend published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
4 visits per day, every visit they come in with a smile and upbeat attitude. They can't do enough for me, they make me feel comfortable. They notice if I have low days and are attentive to my emotions. I'm so glad to be with Aroma Care. I would recommend aroma care to friends and family in a heartbeat.
I have no concerns for my well-being when I'm with them.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thankyou for your review, we are sorry pleased to hear your carers are making your care experience a positive one.Please feel free to make contact if we can add anything further to enhance your care.

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Review of

Aroma Care Northamptonshire

from C F (Client) assisted by family/friend published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My health has improved because I'm getting regular meals provided by my carers that come in 3 x a day.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review, we are pleased to hear your carers are supporting you in a positive way. Please feel free to contact the care office if we can improve our service to you.

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Review of

Aroma Care Northamptonshire

from E M (Daughter of Client) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very caring and supportive to my father and are very good at letting me know of any issues.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review, we are so pleased to hear you are happy with the care and service being provided.

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Review of

Aroma Care Northamptonshire

from A B (Client) assisted by family/friend published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I haven't been with Aroma very long (since 21 December 2024) but I am happy with the quality of care I am receiving. The carers are all good and my wife can attest to that. The carers are respectful and are a great help to me. The office is very helpful when I need an earlier call for my appointments.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thankyou for your feedback, we are so pleased to hear you are happy with the care being recieved.

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Review of

Aroma Care Northamptonshire

from A M (Son of Client) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Carer not arrived according to scheduled time in the morning. Rang on several occasions regarding the delay but no answer from the office. Eventually when response another carer was sent. Overall apart from this experience the company provide an excellent service.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thankyou for your review and we are sorry you had a delayed visit. We are very pleased to read your care was excellent except on this occasion and your feedback is most welcome to help us improve our service.

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Review of

Aroma Care Northamptonshire

from Rosh O (Daughter of Client) published on 14 March 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
We were pushed in to using Aroma Care by the Reablement team. Spent over three hours with the site manager, we were told the staff were able to cook a meal for the client, they were excellent cooks etc. this was a lie, were not honest about the rosters and staring times, very cunning, they take your
business and then mislead the client. The staff use their mobile phones to write about the client without any consent, and when asked questions, the "so called manager", lost it with the client and asked the worker to leave the house in the middle of the shift. This is the kind and quality of staff and care providers the council endorses and promotes as care providers. Very poor quality of service, mislead, not upfront, and the staff we met were very badly trained, and unprofessional. I would NOT recommend them to any family as we witnessed first hand!!! within 4 days the deal was over, 2/10!!
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your feedback, naturally we are disappointed to hear your experience was not to your expectation. The care staff are limited in the service they can provide within commissioned care hours however a private option is always available for full meal preparation and from scratch cooked meals if required. Digital Social Care platforms are required with all home care providers and accessed by care staff via their handset in order to ensure full details of care delivered is recorded and monitored.

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Review of

Aroma Care Northamptonshire

from Helen S (Client) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, helpful, caring and professional carers. Always treat me with compassion and dignity. Very considerate and mindful both of my mental and physical health. Very adaptable and often go above and beyond when necessary. It is always a pleasure when my carer attends and they enrich and improve my
day to day life. I would not be able to operate without their excellent care. The level of care is consistent and every carer that attends operates to the same high standards, regardless of whether they are my main carer or a covering carer. Administration are always polite and helpful. The office is easy to contact. Happy to alter visits when necessary to accommodate hospital visits etc. Would highly recommend this care company.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review. We are delighted to hear that each and every carer supports you so well. Your feedback is greatly appreciated.

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Review of

Aroma Care Northamptonshire

from Bryan R (Husband of Client) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, carers are first class, very proficient. Very comforting and helpful in every way. My wife is receiving very good care. I would recommend Aroma Care to anyone.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review, we are so pleased we are delivering good care to your wife. We are continually looking to improve our service so all feedback is welcomed.

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Review of

Aroma Care Northamptonshire

from Robert P (Client) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our relationship with Aromacare has been quite successful. The care staff are responsive and well trained. It has been possible to create a good working relationship with each one. Issues have arisen, but it has been possible to come to an amicable agreement each time.
Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review, we always welcome feedback to improve our service and we are glad to hear any issues have been resolved for you.

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Awards / Recognitions (0)

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