Home Care Provider Owned by Aroma Care People Ltd in Northamptonshire

8.9 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Aroma Care People Ltd in Northamptonshire

Only the locations & reviews in Northamptonshire for Aroma Care People Ltd are showing below.

View the details of all 3 locations (with 55 reviews) owned by Aroma Care People Ltd

Aroma Care People Ltd Locations in Northamptonshire (1)

 

1 Home Care Provider owned by Aroma Care People Ltd in Northamptonshire

Sort by:
View on Map
Aroma Care Northamptonshire

Unit 4 Regent Park, Booth Drive, Wellingborough NN8 6GR 

9.4 22 reviews
"Very efficient, they understand my problems when not feeling very well. They are courteous and very respectful towards my dignity and…"   Read all 22 reviews

Aroma Care Northamptonshire provides home care services to people in the comfort of their own homes. Home care services include personal care (such as help showering, dressing, going to the toilet), assistance doing household tasks such as preparing… Read more about Aroma Care Northamptonshire

  • Care Provided
  • Visiting Care
  • Live in Care
  • Older Person Care
  • Dementia

Aroma Care People Ltd Reviews in Northamptonshire (22)

8.9
Aroma Care People Ltd has a Group Review Score of 8.9 (8.918) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Aroma Care People Ltd must have a Review Score.

Overall Experience

  • 11
  • 7
  • 0
  • 1
  • 1

Date Published

22
20
20
20
2
Review of

Aroma Care Northamptonshire

from P P (Wife of Client) published on 7 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every carer is good, but sometimes I am not happy because of my husband. He can't speak, carer helps to clean him.

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your feedback, we are pleased the carers are supporting your husband well. Our carers will always be happy to support you also in every day challenges you may have where possible.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Aroma Care Northamptonshire

from Bernadette-Rose C (Client) published on 7 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient, they understand my problems when not feeling very well. They are courteous and very respectful towards my dignity and privacy. They are very respectful and very supportive of my care needs and support me when walking, as I may have NFD. I struggle to hear them sometimes because of hearing
loss or the pitch of their voice. They always tell me when they are going to be off and when they will be back. I go to craft days and they are always helping, they can't do enough.

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your feedback, we are so pleased to hear that your care is working well and that you are enjoying the craft days within the office. We are always looking to improve our service and welcome any further feedback you may have.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Aroma Care Northamptonshire

from Bhavna D (Daughter of Client) published on 5 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the service and the staff and the carers are very helpful.

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your feedback we are so pleased to hear that your care is going well. We are always looking to improve our service and welcome any ideas or suggestions you may have in the future.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Aroma Care Northamptonshire

from Bryan B (Client) published on 23 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the all round performance as very good. The only thing I was concerned with is the changing over from one care to another. This doesn't always go to plan. We get on very well with all of our carers and have learnt quote a lot of their home life. Very good all round.

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thankyou for your feedback, we are pleased to hear you are getting along well with your carers. I will look at the consistency of your carers and try to improve this for you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Aroma Care Northamptonshire

from Torrick H (Power of Attorney of Client) published on 18 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Agency provide Care Assistants who are caring and supportive. They understand the needs and requirements and work to ensure a good quality of life. They engage with the client to ensure their wishes are respected.

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your feedback and your positive view of the care staff who are supporting you. We are always looking to improve our service and welcome any suggestions you may have in the future. Please feel free to contact the care office at anytime if you would like any further support in the future.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Aroma Care Northamptonshire

from Tracy J (Daughter of Client) published on 18 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely didn't think care at home could be this good, the carers are happy every time they come in two carers 4 times a day helpful and very calm and supportive and the team in the office have been absolutely brilliant we as a family can't thank you enough x

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review, we are so pleased to hear that our care staff are delivering the best care possible to you. We are always striving to improve our service so please feel free to contact us at any time moving forward.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Aroma Care Northamptonshire

from S R (Wife of Client) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service we have is very satisfactory & carers we have are good most of the time, as long as he is taken care of & with dignity I'm very happy with his care service provider.

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review, we are pleased to hear the care being delivered meets with your expectations. We are always striving to improve our service and welcome any suggestions you may have with regards to this through myself or the care office.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Aroma Care Northamptonshire

from Christine M (Client) assisted by family/friend published on 28 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

4 visits per day, every visit they come in with a smile and upbeat attitude. They can't do enough for me, they make me feel comfortable. They notice if I have low days and are attentive to my emotions. I'm so glad to be with Aroma Care. I would recommend aroma care to friends and family in a heartbeat.
I have no concerns for my well-being when I'm with them.

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thankyou for your review, we are sorry pleased to hear your carers are making your care experience a positive one.Please feel free to make contact if we can add anything further to enhance your care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Aroma Care Northamptonshire

from C F (Client) assisted by family/friend published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My health has improved because I'm getting regular meals provided by my carers that come in 3 x a day.

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review, we are pleased to hear your carers are supporting you in a positive way. Please feel free to contact the care office if we can improve our service to you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Aroma Care Northamptonshire

from E M (Daughter of Client) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and supportive to my father and are very good at letting me know of any issues.

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review, we are so pleased to hear you are happy with the care and service being provided.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Aroma Care Northamptonshire

from A B (Client) assisted by family/friend published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I haven't been with Aroma very long (since 21 December 2024) but I am happy with the quality of care I am receiving. The carers are all good and my wife can attest to that. The carers are respectful and are a great help to me. The office is very helpful when I need an earlier call for my appointments.

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thankyou for your feedback, we are so pleased to hear you are happy with the care being recieved.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Aroma Care Northamptonshire

from A M (Son of Client) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Carer not arrived according to scheduled time in the morning. Rang on several occasions regarding the delay but no answer from the office. Eventually when response another carer was sent. Overall apart from this experience the company provide an excellent service.

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thankyou for your review and we are sorry you had a delayed visit. We are very pleased to read your care was excellent except on this occasion and your feedback is most welcome to help us improve our service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Aroma Care Northamptonshire

from Rosh O (Daughter of Client) published on 14 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We were pushed in to using Aroma Care by the Reablement team. Spent over three hours with the site manager, we were told the staff were able to cook a meal for the client, they were excellent cooks etc. this was a lie, were not honest about the rosters and staring times, very cunning, they take your
business and then mislead the client. The staff use their mobile phones to write about the client without any consent, and when asked questions, the "so called manager", lost it with the client and asked the worker to leave the house in the middle of the shift. This is the kind and quality of staff and care providers the council endorses and promotes as care providers. Very poor quality of service, mislead, not upfront, and the staff we met were very badly trained, and unprofessional. I would NOT recommend them to any family as we witnessed first hand!!! within 4 days the deal was over, 2/10!!

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your feedback, naturally we are disappointed to hear your experience was not to your expectation. The care staff are limited in the service they can provide within commissioned care hours however a private option is always available for full meal preparation and from scratch cooked meals if required. Digital Social Care platforms are required with all home care providers and accessed by care staff via their handset in order to ensure full details of care delivered is recorded and monitored.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Aroma Care Northamptonshire

from Helen S (Client) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful, caring and professional carers. Always treat me with compassion and dignity. Very considerate and mindful both of my mental and physical health. Very adaptable and often go above and beyond when necessary. It is always a pleasure when my carer attends and they enrich and improve my
day to day life. I would not be able to operate without their excellent care. The level of care is consistent and every carer that attends operates to the same high standards, regardless of whether they are my main carer or a covering carer. Administration are always polite and helpful. The office is easy to contact. Happy to alter visits when necessary to accommodate hospital visits etc. Would highly recommend this care company.

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review. We are delighted to hear that each and every carer supports you so well. Your feedback is greatly appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Aroma Care Northamptonshire

from Bryan R (Husband of Client) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, carers are first class, very proficient. Very comforting and helpful in every way. My wife is receiving very good care. I would recommend Aroma Care to anyone.

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review, we are so pleased we are delivering good care to your wife. We are continually looking to improve our service so all feedback is welcomed.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Aroma Care Northamptonshire

from Robert P (Client) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our relationship with Aromacare has been quite successful. The care staff are responsive and well trained. It has been possible to create a good working relationship with each one. Issues have arisen, but it has been possible to come to an amicable agreement each time.

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review, we always welcome feedback to improve our service and we are glad to hear any issues have been resolved for you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Aroma Care Northamptonshire

from Georgina M (Wife of Client) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Out experience has been very good, the carers are caring, polite and well-mannered, encouraging and listen to me and take their time applying my creams. We had a problem at the beginning of the service but this was resolved as the carers are now staying the time and completing all tasks required.

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review, we are pleased to hear your receiving great care from our dedicated team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Aroma Care Northamptonshire

from Janet M (Wife of Client) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have always found the staff to be excellent, always polite, helpful and caring, always well dressed. Occasional problems with timings, but usually sorted out quickly.

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review, we are pleased to hear your happy with the care you are receiving.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Aroma Care Northamptonshire

from S M (Son of Client) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care provided, the carers are very professional, good time keepers and are very good with my mum. All in all, very good.

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review, we are delighted to hear your happy with the care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Aroma Care Northamptonshire

from J L (Daughter of Client) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with my mother's personal carers. They are nice, pleasant and very helpful.

Reply from Alison Bullous, Head of Service at Aroma Care Northamptonshire

Thank you for your review, we are always looking to improve our service and value your feedback.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Aroma Care People Ltd in Gloucestershire Aroma Care People Ltd in Northamptonshire Aroma Care People Ltd in West Midlands

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aroma Care People Ltd to verify any information. View our terms and conditions. Aroma Care People Ltd has a Platinum Service – more info.