Home Care Provider Owned by Aroma Care People Ltd in West Midlands
9.0
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in West Midlands for Aroma Care People Ltd are showing below.
View the details of all 3 locations (with 81 reviews) owned by Aroma Care People Ltd
Aroma Care People Ltd Locations in West Midlands (1)
Aroma Care Warwickshire
9.1
45 reviews
Middlemarch Business Park, 1st Floor Unit 6 The Cobalt Centre, Siskin Parkway East, Coventry CV3 4PE
"My main carers is kind, works very hard and always makes sure here standards are very high. She never slacks with attention to detai…" Read all 45 reviews
Aroma Care People provides home care services to people in the comfort of their own homes. Home care services include personal care (such as help showering, dressing, going to the toilet), assistance doing household tasks such as preparing meals,… Read more about Aroma Care Warwickshire
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £26 / hour
- Live-in Care from £1,350 / week
Aroma Care People Ltd Reviews in West Midlands (45)
9.0
Aroma Care People Ltd has a Group Review Score of 9.0 (9.018) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Aroma Care People Ltd must have a Review Score.
Review of
Aroma Care Warwickshire
from D M (Client) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My main carers is kind, works very hard and always makes sure here standards are very high. She never slacks with attention to detail.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
Aroma Care Warwickshire
from C M (Wife of Client) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
So far very satisfied with the care of R. Pleasant, caring and treated R with the respect he desired. He gets on well with AH and MA, and other carers. They also ask me if I am ok, which is good.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
Aroma Care Warwickshire
from H H (Client) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Care very good even when they are very hard pressed. More carers to the amount of visits. Time was very good for carers to do their own planning.
All very kind at all times.
All very kind at all times.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
Aroma Care Warwickshire
from Gervald F (Husband of Client) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
For several weeks now, R has visited three times per day and is always cheerful and chatty. The actual times she has turned up can't always be predicted, but she always does everything that we ask. She is a great help to me and my wife, and we value her visits.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
Aroma Care Warwickshire
from D C (Son of Client) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
In 2024 from when you took over it started good but after a while had on cara was vile and rough with mom she was removed second cara in 2025 hit my and moms dogs with iron bar and lock him self in house on his own with mom 3rd cara woke me up at 5am with touch in my face witch hade been agreed from
7am but rest care team have been brilliant at leat 4 of them.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
Aroma Care Warwickshire
from John R (Client) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very satisfied with care, dependable and pleasant, can not fault the service.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
Aroma Care Warwickshire
from G H (Client) assisted by family/friend published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Good communication when running late.
Friendly, caring and happy carers. Observant of changes in my physical condition.
Good compliance with company policies.
Friendly, caring and happy carers. Observant of changes in my physical condition.
Good compliance with company policies.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
Aroma Care Warwickshire
from W T (Client) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Staff 1st class.
Phone contact English poor.
Phone contact English poor.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
Aroma Care Warwickshire
from Jane E (Daughter of Client) published on 24 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My parents are in their nineties and keen to continue living in their own home: this has been made possible by the superb support provided by Aroma Care. They particularly like the consistency of personnel and their very flexible approach to whatever needs doing during a visit. The carers are patient
and encouraging, helping with discretion and respect. Their positive, friendly chats always brighten Mum and Dad's day. They have built rapport and trust based on consistency and thoughtfulness. Whenever I have needed to contact the office (eg to advise about medical appointments etc) my request has always been handled promptly and kindly. The office team have even reached out to me to suggest little tweaks that have made a really positive impact - they truly care about doing a good job and understanding the individual needs of their clients.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
Aroma Care Warwickshire
from V N (Client) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very efficient, understands needs, sympathetic to needs, English language both understood and spoken very good - patient with my understanding, A lovely sense of humour, cheerful.
Always gives her very best. Attendance punctual and available. Appearance, clean neat and tidy.
Always gives her very best. Attendance punctual and available. Appearance, clean neat and tidy.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
Aroma Care Warwickshire
from G B (Client) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very good service, the carers are always friendly and helpful, would recommend to anyone.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
Aroma Care Warwickshire
from A C (Son of Client) published on 22 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I would like to thank Aroma care's management and carers for looking after my 94 year mother who lives alone suffering from dementia. She sleeps most of the day, but you can see her face light up when the carers come in to look after her, taking care of her personal care and preparing her meals and
encouraging her to eat. Her care needs and medication are extremely well managed and the carers contact us immediately if they have any concerns. Thank-you so mind much and keep up the good work.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
Aroma Care Warwickshire
from H L (Daughter of Client) published on 21 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My 95 year old mother, who receives care every morning with washing/showering and dressing. She has received this care for approximately two and a half years, and has always been happy with your service. She gets on with the carers well.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
Aroma Care Warwickshire
from I J (Client) assisted by family/friend published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I feel having the same carer is good as I have been able to build up a good relationship with carers. As I'm a person who likes to know who is coming to help and support me each day.
Reply from Alison Bullous, Head of Service at Aroma Care Warwickshire
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
Aroma Care Warwickshire
from John H (Client) published on 20 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I continue to be very happy with the nature and quality of the care that I am receiving. My carers are unfailingly friendly, cheerful and kind. They now know me well and have a good understanding of what I can and cannot do. I particularly appreciate regular shaves and thewashing of hair. They
also take a great interest in my family and enjoy meeting my children and granchildren when they visit.
I have answered 'don't know on Value for Money because I do not know what the total cost of my care is or how much is paid by the local authority
Reply from Lauren Nilsson, Service Quality and Compliance Manager at Aroma Care Warwickshire
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
Aroma Care Warwickshire
from Joy W (Client) published on 20 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I write in support of one particular care, Immaculate, who has supported me very well in the last couple of days in the build up to a healing treatment. A good attitude. Thank you. We laughed together and she efficiently dealt with all my current needs.
Reply from Lauren Nilsson, Service Quality and Compliance Manager at Aroma Care Warwickshire
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
Aroma Care Warwickshire
from J G (Client) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Experience very good, lovely team.
Reply from Lauren Nilsson, Service quality and compliance manager at Aroma Care Warwickshire
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
Aroma Care Warwickshire
from James A (Client) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My first experience of Aroma Care was being visited at home by a representative who welcomed me as a client and then discussed what care I needed and at what time of day, which Aroma Care would try to fulfil. Later, I was phoned by another representative who informed me of the arrangements which had
been made. I appreciated this initial welcome very much.
A carer has visited me each day as requested to strip wash me, as I am at present not allowed to shower. Various carers have come and have all washed me satisfactorily with proper care and efficiency. They have all treated me with dignity. After the first few days, the same carer usually comes. He is very efficient and courteous, and friendly. It is a pleasure to be in his care.
A carer has visited me each day as requested to strip wash me, as I am at present not allowed to shower. Various carers have come and have all washed me satisfactorily with proper care and efficiency. They have all treated me with dignity. After the first few days, the same carer usually comes. He is very efficient and courteous, and friendly. It is a pleasure to be in his care.
Reply from Lauren Nilsson, Service quality and compliance manager at Aroma Care Warwickshire
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
Aroma Care Warwickshire
from E L (Client) assisted by family/friend published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Carers are always pleasant, helpful and very friendly. They assist with anything I require on a visit and ensure everything I need is at hand before they depart. Leaving me safe and well.
Reply from Lauren Nilsson, Service quality and compliance manager at Aroma Care Warwickshire
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review of
Aroma Care Warwickshire
from J S (Client) assisted by family/friend published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Great overall, nurses are very kind and thoughtful. It would be good if some had a little more training. The main carers are wonderful.
Reply from Lauren Nilsson, Service quality and compliance manager at Aroma Care Warwickshire
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Loading...
Awards / Recognitions (0)
Loading...
Loading
Loading
Loading
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aroma Care People Ltd to verify any information. View our terms and conditions. Aroma Care People Ltd has a Platinum Service – more info.