Home Care Provider Owned by Aroma Care People Ltd in West Midlands
9.1
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in West Midlands for Aroma Care People Ltd are showing below.
View the details of all 4 locations (with 109 reviews) owned by Aroma Care People Ltd
Aroma Care People Ltd Locations in West Midlands (1)
Aroma Care Warwickshire
9.3
67 reviews
Middlemarch Business Park, 1st Floor Unit 6 The Cobalt Centre, Siskin Parkway East, Coventry CV3 4PE
"Only had aroma care in now for 3 days and they are very professional and very friendly which as put my mum at ease as she can be very…" Read all 67 reviews
Aroma Care People provides home care services to people in the comfort of their own homes. Home care services include personal care (such as help showering, dressing, going to the toilet), assistance doing household tasks such as preparing meals,… Read more about Aroma Care Warwickshire
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £26 / hour
- Live-in Care from £1,350 / week
Aroma Care People Ltd Reviews in West Midlands (67)
9.1
Aroma Care People Ltd has a Group Review Score of 9.1 (9.134) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Aroma Care People Ltd must have a Review Score.
Review of
Aroma Care Warwickshire
from Jim D (Client) published on 10 February 2026 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My carers are friendly and reliable. I can depend on them to arrive at more or less the same time every day. They wash and dress me efficiently in the morning, make the bed and get breakfast. At lunch and tea time they provide meals to my specification and carry out any other tasks that need to be done.
Generally the work is shared between the same two people which ensures a routine is maintained, though I appreciate that new faces are inevitable from time to time.
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Review of
Aroma Care Warwickshire
from Eric P (Client) published on 4 February 2026 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I've been with Aroma Care for three months now. My needs are not great but it is good to have people looking in and ensuring all is well. The service has proved reliable and the carers are all polite and friendly. Generally one carer remains as the regular visitor, except for days off, of course, for
a number of weeks and then there is often a change. My present main carer, Spiwe, is great fun as well as truly caring and we get on well. She comes in mornings, is there if I need her when I shower, helps me dress and gets my breakfast. In the evening she helps me get into pyjamas and usually puts my meal in the microwave or makes a sandwich, whichever I wish. She can do other tasks such as changing the bed, which otherwise wears me out.
My only niggle is with timing. I understand that precision is impossible with all the variables, but I find that the evening timing is too early; it's not ideal to be in my pyjamas by 5.30 when I don't go to bed before 9.30 and, sometimes, am out for tea
My only niggle is with timing. I understand that precision is impossible with all the variables, but I find that the evening timing is too early; it's not ideal to be in my pyjamas by 5.30 when I don't go to bed before 9.30 and, sometimes, am out for tea
Reply from Alison Bullous, Head of Service at Aroma Care WarwickshireThank you for your review and we are so pleased to hear the care being delivered is good. I will personally look into the evening call time for you as I totally agree this time is not acceptable. Please be assured as we look to improve our service ongoing we welcome all feedback.
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Review of
Aroma Care Warwickshire
from Robin P (Client) published on 28 January 2026 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Well was having four visits a day from the care team starting at six in the morning, so pleased when able to cancel some of them. Must say thanks to the team of carers for what they did for me. Washing my back and legs, getting me dressed ready for the day ahead, as unable to bend down, some washing
up and hoovering downstairs rooms when they needed doing was also on the list they did. Think they the care team have been very well trained and can't thank them enough, so big thanks from me. (You are very welcome) was their reply when I thanked them!
Reply from Alison Bullous, Head of Service at Aroma Care WarwickshireThank you for your positive feedback, we are so pleased to hear that the carers helped you effectively and supported you well.
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Review of
Aroma Care Warwickshire
from Tania C (Niece of Client) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
We can't praise William enough, he cares for mt auntie Margaret with care and attention (and good humour). He knows her well, and we are very grateful for this. Although the days when William is not attending the other carers are not as helpful and often don't stay for the allotted time, this often
can distress Margaret, and on occasion they have come to put her to bed at 6:30 PM, which is too early! (Again, it's when not William).
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Review of
Aroma Care Warwickshire
from M F (Client) published on 8 January 2026 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Promising.
Reply from Alison Bullous, Head of Service at Aroma Care WarwickshireThank you for your review, we are pleased you are happy with your care and welcome any feedback to help us improve our service.
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Review of
Aroma Care Warwickshire
from M R (Son of Client) published on 22 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Only had aroma care in now for 3 days and they are very professional and very friendly which as put my mum at ease as she can be very nervous with new faces ,they understand my mums needs and listen to wot ever we tell them as my mum can be very complex .my mum is hoping to have the same regular carer's
as she can be very nervous around strangers. Overall we are very satisfied.
P.s if the lunch time call could be be around 12.30ish that would be better for me mum as the 7 hr gap is a bit big.
P.s if the lunch time call could be be around 12.30ish that would be better for me mum as the 7 hr gap is a bit big.
Reply from Alison Bullous, Head of Service at Aroma Care WarwickshireThankyou for your feedback, we are so pleased to hear the care is going well. With regards to the lunch visit I will look to change this asap.
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Review of
Aroma Care Warwickshire
from Mark B (Son of Client) published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother had a bad fall and was in hospital for approx 5 weeks. When she came out, being her son, I helped when I could, but your company carried out additional care to a high standard. I could not fault the service we received. Thank you.
Reply from Alison Bullous, Head of Service at Aroma Care WarwickshireThank you for your lovely feedback. We are so pleased our care team were able to support you and your mum so well.
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Review of
Aroma Care Warwickshire
from G B (Client) published on 11 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I would recommend Aroma Care to anyone. The carers are excellent and very helpful. If I need more care in the future, I hope I will be able to have them again. My thanks to them all.
Reply from Alison Bullous, Head of Service at Aroma Care WarwickshireThankyou for your lovely feedback, we would love to see you again.
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Review of
Aroma Care Warwickshire
from H L (Husband of Client) published on 9 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our carer this morning is an Aisian guy on this his first visit to us.
He introduced himself and asked what assistance was required. He to ok great care helping wash and dress her.
We felt very comfortable and pleased with his help this morning.
He introduced himself and asked what assistance was required. He to ok great care helping wash and dress her.
We felt very comfortable and pleased with his help this morning.
Reply from Alison Bullous, Head of Service at Aroma Care WarwickshireThank you for your feedback, we are pleased to hear the first visit went well and we look forward to receiving great feedback throughout the duration of care delivery.
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Review of
Aroma Care Warwickshire
from Linda G (Client) published on 3 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
First class care, so pleased to have them in. My life. Friendly nothing is too,much trouble.
I Look forward to their visits everyday.
All of the ladies are lovely and do such a good job
Especially rosemary and Miriam
I Look forward to their visits everyday.
All of the ladies are lovely and do such a good job
Especially rosemary and Miriam
Reply from Alison Bullous, Head of Service at Aroma Care WarwickshireThank you for your lovely feedback, we are so pleased your care is going so well. We will be sure to pass this onto your care team.
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Review of
Aroma Care Warwickshire
from Valerie P (Client) published on 3 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been under the care of Aroma Care for eight months now I frequently say to the Carer who comes " I don't know how I managed without you" Every Carer who comes daily treats me with great care, is friendly and always show's a genuine concern for my wellbeing. They all have a wonderful sense of
humour and we have a laugh. From the first day I started with them, " I felt I have a little friends in my corner" and I still feel that. Not only the physical help they give me but my life with them coming daily has definitely cheered me up. Such lovely Carers, you have a wonderful team that visit daily.
Reply from Alison Bullous, Head of Service at Aroma Care WarwickshireThank you for your lovely feedback. We are so pleased to hear the carers are making a big improvement to you. We will be sure to pass on your lovely words to them all.
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Review of
Aroma Care Warwickshire
from Chris G (Son of Client) published on 2 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our overall experience with the 4 carers looking after my Mother is very comforting knowing she is being very well cared for especially being kept personally clean, the 4 regular carers are Kennedy ,Rosemary, Frederick and Miriam.
The care for mum is commanding patience & understanding with Dementia
The care for mum is commanding patience & understanding with Dementia
being involved.
Reply from Alison Bullous, Head of Service at Aroma Care WarwickshireThank you for your lovely feedback, we are so pleased to hear your mums care is going well and the care staff are looking after her well.
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Review of
Aroma Care Warwickshire
from Greg J (Client) published on 1 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The carers are very nice and I have made friends with lots them.my favorite among them is Kennedy and Rosemary,their genuine kindness and highly in skills in managing my daily needs.they always take a time to share laughter and make each day brighter.I totally trust them!
Reply from Alison Bullous, Head of Service at Aroma Care WarwickshireThank you for your lovely feedback and we are so pleased to hear your carers are looking after you so well.
We will be sure to pass on your review to our team.
We will be sure to pass on your review to our team.
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Review of
Aroma Care Warwickshire
from Sarah T (Client) published on 28 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am well looked after and my times they come are suitable. So no problems are raised. I find what they do is excellent. My meals are done on time. My main carer is very thorough and always smiles. We chat freely all the time, and she sorts out any problems should they come up.
Reply from Alison Bullous, Head of Service at Aroma Care WarwickshireThank you for your lovely feedback, we are so pleased your care is working well.
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Review of
Aroma Care Warwickshire
from A K (Next of Kin) published on 26 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The carers who attended recently to my mum have both been absolutely amazing.
They are very caring, empathetic and understanding.
Nothing is ever too much for them and they undertake job with great care and passion.
It helps massively as one Carer speaks Urdu & Hindi, due to mums limited English
They are very caring, empathetic and understanding.
Nothing is ever too much for them and they undertake job with great care and passion.
It helps massively as one Carer speaks Urdu & Hindi, due to mums limited English
speaking she can communicate with him in these languages which is a big help to her.
Thank you once again for your ongoing support and both carers deserve great credit for the work they carry out.
They both need to be praised!
Thank you once again for your ongoing support and both carers deserve great credit for the work they carry out.
They both need to be praised!
Reply from Alison Bullous, Head of Service at Aroma Care WarwickshireThank you for your feedback, we are so pleased to hear the carers are working so well for you and we will certainly pass on your lovely review.
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Review of
Aroma Care Warwickshire
from I L (Son of Client) assisted by family/friend published on 26 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care and attention given by the two members of Aroma Care's staff has been exemplary. Their manner has been cheerful, encouraging and very respectful.
Reply from Alison Bullous, Head of Service at Aroma Care WarwickshireThank you for your feedback, we are so pleased to hear how well the care staff are supporting your mum. Please always feel free to contact us if you feel we can improve further.
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Review of
Aroma Care Warwickshire
from Tracey S (Client) published on 24 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have never had to have care before at home and didn't know what to expect, the team were at home ready to welcome me back and settle me back home, I have nothing but praise for the care I have received, they are caring thoughtful and happy to help with anything I need ,my father passed away recently
and I was treated with care and compassion
Reply from Lauren Nilsson, Service Quality and Compliance Manager at Aroma Care WarwickshireHello Tracey ,
Thank you so much for your feedback! we are so pleased to hear the staff are welcoming you home and supporting you as you need. Please do not ever hesitate to contact us should you need anything further. Thank you again.
Thank you so much for your feedback! we are so pleased to hear the staff are welcoming you home and supporting you as you need. Please do not ever hesitate to contact us should you need anything further. Thank you again.
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Review of
Aroma Care Warwickshire
from Delia B (Client) published on 20 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I've been using Aroma Care for some time now, and I honestly couldn't be happier with the care and support I receive. My regular carers are absolutely wonderful - they're reliable, kind, and always go the extra mile to make sure I'm comfortable and well looked after.
It makes such a difference to have
It makes such a difference to have
carers who not only do their job so well but who genuinely care. They're respectful, friendly, and bring a lovely sense of calm and positivity into my home.
Highly recommend Aroma Care to anyone looking for dependable, compassionate carers.
Highly recommend Aroma Care to anyone looking for dependable, compassionate carers.
Reply from Alison Bullous, Head of Service at Aroma Care WarwickshireThank you for your lovely feedback, we are always delighted to hear such lovely comments about the carers and that you are happy with the care they are providing. We will be sure to pass your feedback to your carers.
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Review of
Aroma Care Warwickshire
from Lindsey L (Daughter of Client) published on 17 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
It has been really hard to hand over care.
But really it has been smoother than I thought it would be. Mum has total confidence and has relaxed now in the knowledge that anything will be dealt with with confidence and keeping her dignity as much as possible.
Her main carer handles any problem with confidence
But really it has been smoother than I thought it would be. Mum has total confidence and has relaxed now in the knowledge that anything will be dealt with with confidence and keeping her dignity as much as possible.
Her main carer handles any problem with confidence
and kindness.
As a family we feel mum is in very safe hands. Thankyou
As a family we feel mum is in very safe hands. Thankyou
Reply from Alison Bullous, Head of Service at Aroma Care WarwickshireThankyou for your feedback, we are so pleased to hear the carers are looking after mum well and she feels safe and relaxed.
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Review of
Aroma Care Warwickshire
from J W (Client) published on 17 November 2025 Submitted via Website • Report
Overall Experience
3.0 out of 5
3.0 out of 5
B always enters with a happy smile, calls me by my name, and then asks me how I am. It feels genuine, and she does a wonderfully efficient job.
She arrives very promptly for 99% of her calls, only being late in an emergency.
She cooks my food very successfully,
When she leaves she often says "mi
She arrives very promptly for 99% of her calls, only being late in an emergency.
She cooks my food very successfully,
When she leaves she often says "mi
do" which translates to I love you in English.
Thank you.
Thank you.
Reply from Alison Bullous, Head of Service at Aroma Care WarwickshireThankyou for your lovely review we are so pleased you are getting great care from your regular carer. We will be sure to let her know
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Awards / Recognitions (0)
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