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Home Care Provider Owned by Aroma Care People Ltd in Gloucestershire

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9.1 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Aroma Care People Ltd in Gloucestershire

Only the locations & reviews in Gloucestershire for Aroma Care People Ltd are showing below.

View the details of all 4 locations (with 109 reviews) owned by Aroma Care People Ltd

Aroma Care People Ltd Locations in Gloucestershire (1)

1 Home Care Provider owned by Aroma Care People Ltd in Gloucestershire
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Aroma Care Gloucestershire
Room 44 Council Offices, High Street, Moreton-in-Marsh GL56 0LW 
8.4 11 reviews
Aroma Care Gloucestershire, Moreton-in-Marsh, Gloucestershire
"My mum, who sadly passed away a few weeks ago, was cared for by a team from Aroma for about 2 years, and I cannot rate them highly enough.…"   Read all 11 reviews
  • Visiting Care from £30 / hour
  • Live-in Care from £1,350 / week

Aroma Care Gloucestershire provides quality care and support in people 's own homes. Home care includes personal care (such as assistance showering, going to the toilet etc), help with daily ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia

Aroma Care People Ltd Reviews in Gloucestershire (11)

9.1

Aroma Care People Ltd has a Group Review Score of 9.1 (9.086) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Aroma Care People Ltd must have a Review Score.

Overall Experience
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  • 6
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Date Published
  • 11
  • 3
  • 5
  • 11
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Reviewer Connection to Aroma Care People Ltd
  • 3
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  • 1
Review of

Aroma Care Gloucestershire

from S D (Wife of Client) published on 23 March 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
If I could give a zero I would. Poorly managed, care times changed without notice frequently and the carers are always late. Despite many complaints service never improves. Manager not interested, makes promises he doesn't keep and refuses to take responsibility blaming anyone except himself. Total
incompetence avoid if you can.
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  • Value for Money
Review of

Aroma Care Gloucestershire

from Chris S (Son of Client) published on 22 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum, who sadly passed away a few weeks ago, was cared for by a team from Aroma for about 2 years, and I cannot rate them highly enough. They were always cheerful and friendly, and took mum's grumbles with good grace. Personal care is always difficult, but the teams professionalism set her at ease.She
loved to chat and they always seemed ready to listen to her talk about her grandchildren; her only complaint was that they couldn't stay longer. Special shout-outs to Blessings, Temi, Prince, 'K' and Anne.
Reply from Alison Bullous, Head of Service at Aroma Care GloucestershireThank you for your lovely feedback, we are so glad we were able to provide the best care for mum while she was with us. We were privileged to have had the opportunity to take care of her.
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Review of

Aroma Care Gloucestershire

from J B (Son of Client) published on 28 October 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Extremely poorly managed, per the following:


1) Regularly fail to wake Mum up; leaving her to sleep all day in the armchair, in her nightclothes.
2) Regularly attend at the wrong times of day.
3) Assigned a carer who is scared of dogs and therefore couldn't enter the property, on multiple occasions.
4)

Failed to record, report or inform anyone that Mum had a fall, despite very obvious bruising.
5) Unresponsive management team who say they will do things and/or improve service levels but don't, even when directed to by the Local Authority.
6) Zero continuity of service because it's rarely the same carer in attendance, even on the same day.


It's only my opinion based on personal experience, but I would suggest avoiding at all costs.

Reply from Alison Bullous, Head of Service at Aroma Care GloucestershireThank you for your review, naturally we are extremely disappointed to hear of the issues you have raised and I will be making every effort to improve this for you as soon as possible.
We are always looking to ensure our service is meeting the needs of our service users and they are happy with the service so please be assured this will be treated with the utmost urgency.
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Review of

Aroma Care Gloucestershire

from M J (Client) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Generally good although timing could be better. I would prefer a later call in the morning about 7:45 to 8am. 7:15 is too early as I don't sleep well because of the pain. I have had problems with one female carer who doesn't understand how bad the pain is in the morning and doesn't treat me with respect.
We have had a discussion and things have improved.
Reply from Alison Bullous, Head of Service at Aroma Care GloucestershireThank you for your review we are pleased to hear your service has improved. We are always striving to improve our care delivery so please feel free to raise any further concerns directly to myself should the need arise.
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  • Value for Money
Review of

Aroma Care Gloucestershire

from James H (Sister of Client) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall very satisfied with the care received.
Reply from Alison Bullous, Head of Service at Aroma Care GloucestershireThank you for your review, we are so pleased you are happy with the care delivered by our dedicated team.
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  • Treated with Dignity
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Review of

Aroma Care Gloucestershire

from C W (Client) assisted by family/friend published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovel girl but unaware of removing night bay in the morning and fixing leg bag securely.
Reply from Alison Bullous, Head of Service at Aroma Care GloucestershireThank you for your review, we are always looking to improve our service and welcome your feedback in order to do this. Please feel free to raise any concerns in the future directly to your care office where it will be looked at with great importance.
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Review of

Aroma Care Gloucestershire

from L C (Daughter of Client) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Aroma Care has looked after both my parents and just my Mother now as Dad has passed. The team are very friendly and have an excellent way with elderly people. They treat their clients with respect and I know my mother looks forward to them visiting. Nothing is too much trouble and I trust all of them
to look after Mum which is reassuring. The management are great and if something is not quite right it is not a problem to sort it out. A great team of people. Thank you.
Reply from Alison Bullous, Head of Service at Aroma Care GloucestershireThank you for your lovely review, we are so pleased to hear that Mum is receiving great care from our team.
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Review of

Aroma Care Gloucestershire

from Rosemary S (Sister-in-law of Client) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally the care provided to my sister in law is very good. If we have issues with a carer we tend to sort the problems out with them. The main carer for my sister in law is excellent. They seem to have a good understanding with each other. The relief carer is not so good and tends to do as little
as possible and my sister in law has said she spends a lot of time on her mobile phone.
Reply from Alison Bullous, Head of Service at Aroma Care GloucestershireThank you for your review, we are pleased to hear the main carer is delivering excellent care. Your feedback is vital in assisting us to improve all aspects of the service and will support us well in those efforts.
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Review of

Aroma Care Gloucestershire

from J K (Client) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers at Aroma Care are excellent, they all work so hard and are cheerful, very respectful and put you at ease in difficult circumstances. I am never made to feel rushed and they are mindful of my needs before leaving. They do their best to accomodate hospital appointments and family visits.
Reply from Alison Bullous, Head of Service at Aroma Care GloucestershireThank you for your lovely feedback. We are so pleased you are happy with your care and your feedback is greatly appreciated.
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Review of

Aroma Care Gloucestershire

from C T (Daughter of Client) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum's main carer is amazing, makes mum feel very at ease, knows mum's routine and the pace mum can go at, he always goes above what is expected. He is a staff member you should be proud of.
Other carers are ok but tend to rush mum, which stresses mum out.
The management needs to sort their rotas
out as mums' visits have got later and later.
Reply from Alison Bullous, Head of Service at Aroma Care GloucestershireThank you for your feedback. We are always delighted to hear about our care staff delivering the best care. Your feedback with regard to the care times will be looked into, and we hope we can improve this for you and mum very quickly.
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Review of

Aroma Care Gloucestershire

from V C (Wife of Client) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well looked after by kind carers. Thorough washing and dressing. Some eratic timing because of work load. Very helpful to be informed by telephone of delays or changes. Generally very helpful.
Reply from Alison Bullous, Head of Service at Aroma Care GloucestershireThank you for your feedback. We are happy to hear that your overall experience with Aroma Care is a positive one. We are always looking to improve our service, and your feedback is valued.
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  • Care / Support
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  • Treated with Dignity
  • Value for Money

Awards / Recognitions (0)

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