Home Care Provider Owned by Aroma Care People Ltd in Gloucestershire
9.0
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Gloucestershire for Aroma Care People Ltd are showing below.
View the details of all 3 locations (with 81 reviews) owned by Aroma Care People Ltd
Aroma Care People Ltd Locations in Gloucestershire (1)
Aroma Care Gloucestershire
8.5
10 reviews
Room 44 Council Offices, High Street, Moreton-in-Marsh GL56 0LW
"The carers at Aroma Care are excellent, they all work so hard and are cheerful, very respectful and put you at ease in difficult…" Read all 10 reviews
Aroma Care Gloucestershire provides quality care and support in people 's own homes. Home care includes personal care (such as assistance showering, going to the toilet etc), help with daily chores such as preparing meals, shopping, complex care… Read more about Aroma Care Gloucestershire
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £30 / hour
- Live-in Care from £1,350 / week
Aroma Care People Ltd Reviews in Gloucestershire (10)
9.0
Aroma Care People Ltd has a Group Review Score of 9.0 (9.019) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Aroma Care People Ltd must have a Review Score.
Review of
Aroma Care Gloucestershire
from J B (Son of Client) published on 28 October 2025 Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
Extremely poorly managed, per the following:
1) Regularly fail to wake Mum up; leaving her to sleep all day in the armchair, in her nightclothes.
2) Regularly attend at the wrong times of day.
3) Assigned a carer who is scared of dogs and therefore couldn't enter the property, on multiple occasions.
4)
Failed to record, report or inform anyone that Mum had a fall, despite very obvious bruising.
5) Unresponsive management team who say they will do things and/or improve service levels but don't, even when directed to by the Local Authority.
6) Zero continuity of service because it's rarely the same carer in attendance, even on the same day.
5) Unresponsive management team who say they will do things and/or improve service levels but don't, even when directed to by the Local Authority.
6) Zero continuity of service because it's rarely the same carer in attendance, even on the same day.
It's only my opinion based on personal experience, but I would suggest avoiding at all costs.
Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire
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Review of
Aroma Care Gloucestershire
from M J (Client) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Generally good although timing could be better. I would prefer a later call in the morning about 7:45 to 8am. 7:15 is too early as I don't sleep well because of the pain. I have had problems with one female carer who doesn't understand how bad the pain is in the morning and doesn't treat me with respect.
We have had a discussion and things have improved.
Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire
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Review of
Aroma Care Gloucestershire
from James H (Sister of Client) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Overall very satisfied with the care received.
Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire
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Review of
Aroma Care Gloucestershire
from C W (Client) assisted by family/friend published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Lovel girl but unaware of removing night bay in the morning and fixing leg bag securely.
Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire
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Review of
Aroma Care Gloucestershire
from L C (Daughter of Client) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Aroma Care has looked after both my parents and just my Mother now as Dad has passed. The team are very friendly and have an excellent way with elderly people. They treat their clients with respect and I know my mother looks forward to them visiting. Nothing is too much trouble and I trust all of them
to look after Mum which is reassuring. The management are great and if something is not quite right it is not a problem to sort it out. A great team of people. Thank you.
Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire
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Review of
Aroma Care Gloucestershire
from Rosemary S (Sister-in-law of Client) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Generally the care provided to my sister in law is very good. If we have issues with a carer we tend to sort the problems out with them. The main carer for my sister in law is excellent. They seem to have a good understanding with each other. The relief carer is not so good and tends to do as little
as possible and my sister in law has said she spends a lot of time on her mobile phone.
Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire
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Review of
Aroma Care Gloucestershire
from J K (Client) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The carers at Aroma Care are excellent, they all work so hard and are cheerful, very respectful and put you at ease in difficult circumstances. I am never made to feel rushed and they are mindful of my needs before leaving. They do their best to accomodate hospital appointments and family visits.
Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire
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Review of
Aroma Care Gloucestershire
from C T (Daughter of Client) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Mum's main carer is amazing, makes mum feel very at ease, knows mum's routine and the pace mum can go at, he always goes above what is expected. He is a staff member you should be proud of.
Other carers are ok but tend to rush mum, which stresses mum out.
The management needs to sort their rotas
Other carers are ok but tend to rush mum, which stresses mum out.
The management needs to sort their rotas
out as mums' visits have got later and later.
Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire
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Review of
Aroma Care Gloucestershire
from V C (Wife of Client) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Well looked after by kind carers. Thorough washing and dressing. Some eratic timing because of work load. Very helpful to be informed by telephone of delays or changes. Generally very helpful.
Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire
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Review of
Aroma Care Gloucestershire
from S D (Wife of Client) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Quality of care is variable depending on which carer visits. Some carers do not follow the care plan and do not encourage client independence. The timing of visits often changes without notification or consent. Some carers do not interact other than to give instructions, they appear to have little interest
in building a relationship with the client. Sadly for some, their role is a job rather than a vocation.
Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire
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Treated with Dignity
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Value for Money
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Awards / Recognitions (0)
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