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Home Care Provider Owned by Aroma Care People Ltd in Gloucestershire

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8.9 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Aroma Care People Ltd in Gloucestershire

Only the locations & reviews in Gloucestershire for Aroma Care People Ltd are showing below.

View the details of all 3 locations (with 57 reviews) owned by Aroma Care People Ltd

Aroma Care People Ltd Locations in Gloucestershire (1)

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1 Home Care Provider owned by Aroma Care People Ltd in Gloucestershire
Aroma Care Gloucestershire

Room 44 Council Offices, High Street, Moreton-in-Marsh GL56 0LW 

8.7 9 reviews
"The carers at Aroma Care are excellent, they all work so hard and are cheerful, very respectful and put you at ease in difficult…"   Read all 9 reviews

Aroma Care Gloucestershire provides quality care and support in people 's own homes. Home care includes personal care (such as assistance showering, going to the toilet etc), help with daily chores such as preparing meals, shopping, complex care… Read more about Aroma Care Gloucestershire

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £30 / hour
  • Live-in Care from £1,350 / week

Aroma Care People Ltd Reviews in Gloucestershire (9)

8.9

Aroma Care People Ltd has a Group Review Score of 8.9 (8.934) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Aroma Care People Ltd must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Aroma Care People Ltd
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Review of

Aroma Care Gloucestershire

from M J (Client) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Generally good although timing could be better. I would prefer a later call in the morning about 7:45 to 8am. 7:15 is too early as I don't sleep well because of the pain. I have had problems with one female carer who doesn't understand how bad the pain is in the morning and doesn't treat me with respect.
We have had a discussion and things have improved.
Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire

Thank you for your review we are pleased to hear your service has improved. We are always striving to improve our care delivery so please feel free to raise any further concerns directly to myself should the need arise.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Aroma Care Gloucestershire

from James H (Sister of Client) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall very satisfied with the care received.
Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire

Thank you for your review, we are so pleased you are happy with the care delivered by our dedicated team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Aroma Care Gloucestershire

from C W (Client) assisted by family/friend published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovel girl but unaware of removing night bay in the morning and fixing leg bag securely.
Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire

Thank you for your review, we are always looking to improve our service and welcome your feedback in order to do this. Please feel free to raise any concerns in the future directly to your care office where it will be looked at with great importance.

  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review of

Aroma Care Gloucestershire

from L C (Daughter of Client) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Aroma Care has looked after both my parents and just my Mother now as Dad has passed. The team are very friendly and have an excellent way with elderly people. They treat their clients with respect and I know my mother looks forward to them visiting. Nothing is too much trouble and I trust all of them
to look after Mum which is reassuring. The management are great and if something is not quite right it is not a problem to sort it out. A great team of people. Thank you.
Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire

Thank you for your lovely review, we are so pleased to hear that Mum is receiving great care from our team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Aroma Care Gloucestershire

from Rosemary S (Sister-in-law of Client) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally the care provided to my sister in law is very good. If we have issues with a carer we tend to sort the problems out with them. The main carer for my sister in law is excellent. They seem to have a good understanding with each other. The relief carer is not so good and tends to do as little
as possible and my sister in law has said she spends a lot of time on her mobile phone.
Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire

Thank you for your review, we are pleased to hear the main carer is delivering excellent care. Your feedback is vital in assisting us to improve all aspects of the service and will support us well in those efforts.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Aroma Care Gloucestershire

from J K (Client) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers at Aroma Care are excellent, they all work so hard and are cheerful, very respectful and put you at ease in difficult circumstances. I am never made to feel rushed and they are mindful of my needs before leaving. They do their best to accomodate hospital appointments and family visits.
Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire

Thank you for your lovely feedback. We are so pleased you are happy with your care and your feedback is greatly appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Aroma Care Gloucestershire

from C T (Daughter of Client) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum's main carer is amazing, makes mum feel very at ease, knows mum's routine and the pace mum can go at, he always goes above what is expected. He is a staff member you should be proud of.
Other carers are ok but tend to rush mum, which stresses mum out.
The management needs to sort their rotas
out as mums' visits have got later and later.
Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire

Thank you for your feedback. We are always delighted to hear about our care staff delivering the best care. Your feedback with regard to the care times will be looked into, and we hope we can improve this for you and mum very quickly.

  • Staff
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  • Treated with Dignity
  • Value for Money
Review of

Aroma Care Gloucestershire

from V C (Wife of Client) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well looked after by kind carers. Thorough washing and dressing. Some eratic timing because of work load. Very helpful to be informed by telephone of delays or changes. Generally very helpful.
Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire

Thank you for your feedback. We are happy to hear that your overall experience with Aroma Care is a positive one. We are always looking to improve our service, and your feedback is valued.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Aroma Care Gloucestershire

from S D (Wife of Client) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Quality of care is variable depending on which carer visits. Some carers do not follow the care plan and do not encourage client independence. The timing of visits often changes without notification or consent. Some carers do not interact other than to give instructions, they appear to have little interest
in building a relationship with the client. Sadly for some, their role is a job rather than a vocation.
Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire

Thank you for your feedback. We are always striving to improve our service and your feedback is highly valued. I will be looking into such shortfalls to improve the service. Please feel free to send me any further details direct to my email for urgent attention.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Awards / Recognitions (0)

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