Reviews posted for members of Goldcrest Healthcare Service Ltd.
Goldcrest Healthcare Service, have been providing service to my mother for the past year. My mother has Dementia and doesn't remember much from one minute to the next. I am the son and live with her and my father who also has Dementia. I am writing this review, due to the dissatisfaction of the...
I have a home CCTV, for safety and monitoring purposes.
We acted swiftly on receiving concerns from the client's son. The social service support plan only includes assistance with showers in the morning. The care staff assists the client with showers and wipes clean the shower room. The social work team were also intimated of the son's concerns and our...
We acted swiftly on receiving concerns from the client's son. The social service support plan only includes assistance with showers in the morning. The care staff assists the client with showers and wipes clean the shower room. The social work team were also intimated of the son's concerns and our corrective actions. Son has not been satisfied with even a change of staff. We offered to reduce the care call timing as his mother was only taking 30 minutes to complete the shower. The client does not like carers to do any other task except assistance in showering. She gets agitated if carers insist to assist in any other task. The property does not have a camera upstairs and the son is unable to go upstairs. The social work team is aware of the son's persistent dissatisfaction despite our best efforts. We are committed to offering the best possible service in the prescribed time and mandated care plan. We will endeavour to approach the family to once again address their concerns and achieve an outcome to complainant's satisfaction.
The company and staff are very caring and professional in all they do. The carer is very helpful and understanding, communication is outstanding and she keeps me and my sister up to date with regard to my dad, who they care for. Great service.
The company and staff are very caring and professional in all they do. The carer is very helpful and understanding, communication is outstanding and she keeps me and my sister up to date with regard to my dad, who they care for. Great service.
My husband has Lewy body dementia. We have had Goldcrest coming in daily since April 2021. The carers we have are brilliant with my husband. They interact with him and show him the utmost respect. He had a spell in hospital. We now have the carers back with us, the whole of the team is there for...
I can honestly say I would recommend the two carers we have, they are second to none.
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