Beacon Home Care Services Ltd has a Group Review Score of 9.4 (9.38) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Beacon Home Care Services Ltd must have a Review Score.
Any rare queries we have these are dealt with quickly and efficiently by the...
As a family we could not wish for more.
Following a decline in my mobility and after requesting extra help.a call was made to adult social care on my behalf, for me to be assessed for further assistance. This all happened relatively quickly and I'm grateful.
Following a decline in my mobility and after requesting extra help.a call was made to adult social care on my behalf, for me to be assessed for further assistance. This all happened relatively quickly and I'm grateful.
Thank you so much for your kind words. It means a great deal to hear how much you value the care and support your mum receives. Our team truly cares about making a difference every day, so your feedback is really appreciated. Were also glad to hear that any queries are handled quickly and efficiently. Thank you for your trust and support.
Very happy with the service and flexibility. A reliable service provider. The management is effective and gives timely responses to change requests. Invoicing is clear and I personally think that the value for money aspect is very good.
Very happy with the service and flexibility. A reliable service provider. The management is effective and gives timely responses to change requests. Invoicing is clear and I personally think that the value for money aspect is very good.
Thank you for your kind feedback. We're really pleased to hear that you're happy with the service, flexibility, and support from our team. It's great to know that our communication and invoicing meet your expectations, and that you feel you're receiving good value. We truly appreciate your support.
The carers have been with me for over 4 years now, I am completely satisfied with all the carers & the help I receive. They are all very observant & ready to advise & help with anything that needs doing. They're all very polite, caring & efficient. They're usually on time & use the time I have to...
The carers have been with me for over 4 years now, I am completely satisfied with all the carers & the help I receive. They are all very observant & ready to advise & help with anything that needs doing. They're all very polite, caring & efficient. They're usually on time & use the time I have to carry out everything that i need. I am more than happy with the care I have been receiving & would reccomend them based on my experience.
Thank you for your lovely feedback and for trusting us with your care over the past four years. Its wonderful to hear how happy you are with the support you receive and that our teams care, attentiveness, and professionalism have made a positive difference. Your recommendation truly means a lot to us.
Beacon Homecare do a great job.Mostly just medication visits at 15 minutes per visit but they are professional in what they do. I would not hesitate to recommend them.Thank you Beacon Home Care for doing what you do....so well.
Beacon Homecare do a great job.Mostly just medication visits at 15 minutes per visit but they are professional in what they do. I would not hesitate to recommend them.Thank you Beacon Home Care for doing what you do....so well.
Thank you so much for your kind words and recommendation. We're really pleased to hear that you've had a positive experience with our team. Even in shorter visits, we always aim to deliver professional, reliable care, so it means a lot to know this is recognised. We truly appreciate your support.
The office staff are easy to get...
The office staff are easy to get hold of if required, either by phone or email & are always very approachable & helpful.
Lovely carers, always polite and respectful. Good to have a regular carer each visit as you build a rapport with each other. You are not always having to explain your routine every visit. Very rarely late .
Lovely carers, always polite and respectful. Good to have a regular carer each visit as you build a rapport with each other. You are not always having to explain your routine every visit. Very rarely late .
I've needed help at home since 2009. Since changing care providers to Beacon HomeCare in 2023, I've finally realised how it feels to have carers who genuinely do care about me. The two carers I have most often are friendly, hard working, thoughtful, punctual and have respect for both me and my...
I've needed help at home since 2009. Since changing care providers to Beacon HomeCare in 2023, I've finally realised how it feels to have carers who genuinely do care about me. The two carers I have most often are friendly, hard working, thoughtful, punctual and have respect for both me and my property. Therefore, if you are looking for a care company who will give you and your loved ones peace of mind in the knowledge that you are being very well looked after, I highly recommend Beacon HomeCare.
The carers are kind and friendly which is a comfort with an elderly parent. They are reliable and trustworthy which is very important in this day and age. It is reassuring for me to know that my mother is happy with the care she receives.
The carers are kind and friendly which is a comfort with an elderly parent. They are reliable and trustworthy which is very important in this day and age. It is reassuring for me to know that my mother is happy with the care she receives.
I am satisfied with the care I receive from Beacon Care. I receive a weekly rota which enables me to prepare for my carers coming, that means I can have the best time when they are here to do important things
I am satisfied with the care I receive from Beacon Care. I receive a weekly rota which enables me to prepare for my carers coming, that means I can have the best time when they are here to do important things
The Beacon Care Team
This has been a traumatic experience for me - after a life of good health I am now very restricted and this situation is likely to get worse. My carers have been wonderful throughout. Within their scope, nothing has been too much trouble and their kind words throughout have helped one enormously....
This has been a traumatic experience for me - after a life of good health I am now very restricted and this situation is likely to get worse. My carers have been wonderful throughout. Within their scope, nothing has been too much trouble and their kind words throughout have helped one enormously. In many ways, they have all been a godsend - it is even more important as my health situation deteriorates.
All the carers have their own individual traits but have one thing in common, which is to treat my wife who has PsP with respect and compassion. Unable to react, and comply with their requests she is very slow in mind and mobility so patience and understanding has always been foremost whilst...
All the carers have their own individual traits but have one thing in common, which is to treat my wife who has PsP with respect and compassion. Unable to react, and comply with their requests she is very slow in mind and mobility so patience and understanding has always been foremost whilst carrying out their caring duties.
Two carers are absolutely brilliant with grandad and...
Two carers are absolutely brilliant with grandad and I feel really reassured he has those two looking after him.
Appreciate all the hard work they do for society. Couldn't manage without them.
Appreciate all the hard work they do for society. Couldn't manage without them.
At a difficult time, the staff and management at Beacon Homecare showed care and compassion. Nothing was too much trouble. It was like having an extended family help us. Thank you for everything you did.
At a difficult time, the staff and management at Beacon Homecare showed care and compassion. Nothing was too much trouble. It was like having an extended family help us. Thank you for everything you did.
Despite setting up very clear goals around cognition, socialising, support to use the microwave etc for my aunty, these were rarely met. Contact with the agency was difficult, and they never attempted to discuss issues or challenges. Carers were meant to visit for 30 minutes 6x per week and 60...
Despite setting up very clear goals around cognition, socialising, support to use the microwave etc for my aunty, these were rarely met. Contact with the agency was difficult, and they never attempted to discuss issues or challenges. Carers were meant to visit for 30 minutes 6x per week and 60 minutes 1x per week. On average, they spend between 10-15 minutes. When we complained, the agency discharged my aunty, leaving us with 2 weeks notice to find another agency. I would not recommend this agency.
It is rare, in fact, it is unknown for us to receive such poor feedback. The wishes of the family were met and when concerns were raised we openly offered a meeting to rectify any issues. Invitations to our office were given for family members to see our policies and procedures and to give an...
It is rare, in fact, it is unknown for us to receive such poor feedback. The wishes of the family were met and when concerns were raised we openly offered a meeting to rectify any issues. Invitations to our office were given for family members to see our policies and procedures and to give an understanding of the rules and requirements we must adhere to. As for leaving a call early, our staff members cannot be subjected to cigarette smoke during a call. The person in question had been politely asked to refrain from smoking whilst staff were present, but refused. For the good of our staff, the service user and to maintain professionalism it was best to cease the agreement.
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