Care At Home Group in Merseyside | 1 Home Care Provider

Review of
Care at Home Group Cheshire West and Wirral
from D M (Wife of Client) published on 28 June 2024 Submitted via Website • Report

Overall Experience

My husband received care after being discharged from hospital. After initial assessment with an extremely nice person he was assigned 2 carers 2 times per day. They were very attentive to my husband's needs and we found them very kind and caring.

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Management
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Value for Money

Review of
Care at Home Group Cheshire West and Wirral
from Lucy E (Mother of Client) published on 4 June 2024 Submitted via Website • Report

Overall Experience

My experience of Care at Home Group has always been very positive. My young son has complex and challenging needs, so having someone else to take care of him outside of myself or his specialist school was anxiety-inducing, to say the least. From the moment I met the complex registered manager at my

home, I felt at ease. She is very professional, understanding and caring. I have also had the pleasure of talking with the RGN nurse on telephone conversations and she is exactly the same. They are both a credit to Care at Home Group. In a world where getting the appropriate care and support for your SEN child is a long, hard, and exhausting battle, this has been the light. I know that the carers, three in particular are going to meet all of my son's needs. They reassure me that they will do their utmost to accommodate us and they absolutely have. They are a great support and provided us with a lifeline. I will continue to use their service and have no hesitation in recommending Care at Home Group.

Reply from Elicia Lindley, Central hub manager at Care at Home Group Cheshire West and Wirral

Thank you for taking the time to complete a review. It is a pleasure to provide support.

Staff
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Management
Treated with Dignity
Value for Money

Review of
Care at Home Group Cheshire West and Wirral
from Rob T (Son of Client) published on 8 April 2024 Submitted via Website • Report

Overall Experience

Coordinator very efficient at arranging the initial assessment looked at all support needed and gave some advice.
Care support provided quickly working around days and times requested from the service user.
Excellent communication between carers and service user. Also communication app very useful

for family.

Reply from Elicia Lindley, Central hub manager at Care at Home Group Cheshire West and Wirral

Thank you for taking the time to complete a review. It is a pleasure to provide support

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Care at Home Group Cheshire West and Wirral
from M M (Daughter of Client) published on 5 April 2024 Submitted via Website • Report

Overall Experience

My dad required homecare after discharge from hospital. Used Care At Home Group Wirral and I have to say how fantastic the service was. Care was arranged extremely quickly and the member of staff who did the assessment was very professional and friendly and made us feel at ease. They identified what

my dad required and sent first carers in that evening. Dad needed 2 carers for each visit and couldn’t praise them enough. The carers were excellent and helped us through a very difficult time. They were respectful, knowledgeable and made Dad laugh. I would definitely recommend this company to anyone looking for at home care.

Reply from Elicia Lindley, Central hub manager at Care at Home Group Cheshire West and Wirral

Thank you for taking the time to complete a review. It was a pleasure to provide support.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Care at Home Group Cheshire West and Wirral
from A H (Client) published on 28 March 2024 Submitted via Website • Report

Overall Experience

Care at Home Group Complex has looked after me since August 2023. I receive care every day for 10 hours a day and 95% of the time I receive my allocated hours. The other 5% covers sickness of staff and travel time for staff due to public transport, weather and road works. Which is explained and expected.

Overall, my experience with the company has been positive. This service gives me a new lease on life and the support I need to achieve new goals and maintain a good quality of life. The support staff I have in are supportive, kind, and caring and nothing ever is too much trouble. With having no family and no support network the support staff that are regularly here on my package help with my pets as I am unable to do this myself which I appreciate as they are all I have. The management that was in the office when I first came over to this service is no longer here but the management that we currently have are reaching expectations and trying to improve this service.

Reply from Elicia Lindley, Central hub manager at Care at Home Group Cheshire West and Wirral

Thank you for this review. We are pleased that you are happy with the support that you receive. It is a pleasure to support you.

Staff
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Management
Treated with Dignity
Value for Money

Review of
Care at Home Group Cheshire West and Wirral
from S H (Daughter of Client) published on 11 March 2024 Submitted via Website • Report

Overall Experience

Shockingly poor communication from management. The first assessment was a waste of time as none of the information was passed along to the carers despite a detailed discussion about the necessary care plan. Two subsequent assessments (to redo the first one) were scheduled by CAHG and management didn't

turn up or bother to cancel or call either time even though they had made the arrangements to come at their convenience.
Concerns are disregarded by the registered manager. The majority of the carers are good, but management is dreadful. Look elsewhere. We use another Wirral care company who are excellent and we will be sticking with them for all our calls from now on.

Reply from Elicia Lindley, Central hub manager at Care at Home Group Cheshire West and Wirral

We want to sincerely apologise for your experience to date with our management team within the Cheshire West and Wirral branch. We are currently addressing these issues and working to ensure this does not happen going forward. Thank you for taking the time to review our service.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Care at Home Group Cheshire West and Wirral
from R T (Daughter of Client) published on 5 March 2024 Submitted via Website • Report

Overall Experience

Do not use! The carers themselves have been very nice and hardworking, however, the organisation has been horrendous which has caused my parents nothing but stress. I tried to contact the manager but she has left apparently, I spoke with the new care manager who wasn’t remotely interested and terminated

the call rather than trying to address the issues.

Reply from Elicia Lindley, Central hub manager at Care at Home Group Cheshire West and Wirral

We want to sincerely apologise for your experience to date with our management team within the Cheshire West and Wirral branch. We are currently addressing these issues and working to ensure this does not happen going forward. Thank you for taking the time to review our service.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Care at Home Group Cheshire West and Wirral
from G M (Brother of Client) published on 26 February 2024 Submitted via Website • Report

Overall Experience

Very poor communications, call centre has radio loud in the background. Even wife’s carers are not happy with care given. Visits not very well spaced out. Carer even turned up on crutches.
Visits missed, carers standing around doing nothing. Not what we expect.

Reply from Elicia Lindley, Central hub manager at Care at Home Group Cheshire West and Wirral

We want to sincerely apologise for your experience to date with the Cheshire West and Wirral branch. We are currently addressing these issues and working to ensure this does not happen going forward. Thank you for taking the time to review our service.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Care at Home Group Cheshire West and Wirral
from Amanda F (Daughter of Client) published on 5 February 2024 Submitted via Website • Report

Overall Experience

From day one the care was very hit-and-miss. Calls were missed meaning my 95-year-old father would go 14-plus hours without food/drink. I wouldn’t have been informed this had happened but found out by chance. One day a carer missed my father’s lunchtime call but logged onto the app and wrote that she

was with my father, she wasn’t, I was! This was a complete false entry. The carer was relying on the fact my father wouldn’t remember. I was shocked someone could be so deceitful and callous. How many times has she done this? I contacted the office to report this but they didn’t seem to think it was a problem. Communication is terrible, staff don’t seem to have any information on the person they’re visiting. Tablets left out despite being reminded he has to be watched taking them. They promise calls at certain times but very rarely kept to, not missed by half an hour but by over 3 hours. Sometimes staff would visit at 9.30 give breakfast, and come back at 11.30 for lunch call! This company is chaotic and badly run.

Reply from Elicia Lindley, Central hub manager at Care at Home Group Cheshire West and Wirral

We want to sincerely apologise for your experience to date with our Cheshire West and Wirral branch. We are currently addressing these issues and working to ensure this does not happen going forward. Thank you for taking the time to review our service.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Care at Home Group Cheshire West and Wirral
from C W (Daughter-in-law of Client) published on 16 January 2024 Submitted via Website • Report

Overall Experience

My mother-in-law has been with Care at Home for quite a while now, the staff and carers are lovely. There is however a massive communication problem as a lot of Carers (usually the evening staff) cannot speak clear English. My Mother-in-law went into hospital before Christmas (prior to this we were

looking to change companies due to late calls), on discharge we were told we were having Care at Home again. She is on maximum care now as she is blind, has no mobility and has severe arthritis, plus a catheter, I’ve explained so many times in the past that she can’t be left more than 4-5 hours between calls due to the catheter becoming full. They’ve listened, understood but she’s left again and again. Tonight for example she was left from 12.30 pm until 7.50 pm! Disgraceful, no dinner, catheter full to the brim and my mother-in-law in tears, she is 91 next month. If this company hasn’t got the staff to do the calls don’t take on the contract it’s simple!

Reply from Elicia Lindley, Central hub manager at Care at Home Group Cheshire West and Wirral

Thank you for taking the time to complete this review. We take concerns like this very seriously. I can assure you that all the concerns featured in this review have been addressed within the branch and the branch will continue to monitor and review the care package.

If you would like to discuss this any further please contact the care manager Amy Johnson at johnson.amy@cahg.co.uk

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Value for Money

Review of
Care at Home Group Cheshire West and Wirral
from Janet W (Wife of Client) published on 12 May 2023 Submitted via Website • Report

Overall Experience

This is a review about the last two mornings of care for my husband on the 23rd and 24th of April. My husband had had a very bad tummy upset at about 6 am and I was unable to move him off the bed to clean him up. When the two carers arrived, the senior one very calmly took over the situation, dealing

with cleaning up my husband, the bed and the bathroom, in a gentle, sensitive and professional way and without letting my husband feel he had done anything different.
This morning his tummy was better but overnight he had managed to dislodge his catheter and damaged himself, producing an amount of blood on himself and the bed. She decided it would be better to clean and tidy him up with a “bedbath” instead of a shower and once again, my husband was treated with the utmost dignity by his smiling carer.
Today, 10th May, the 2 carers, as well as their usual high standard of care for my husband, were able to solve a difficult technical issue that I had, thank you “Team”.

Reply from Elicia Lindley, Central hub manager at Care at Home Group Cheshire West and Wirral

Thank you for taking the time to complete a review. It is a pleasure to support your husband.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Care at Home Group Cheshire West and Wirral
from A B (Friend of Client) published on 27 April 2023 Submitted via Website • Report

Overall Experience

My friend has recently started care with yourselves and the difference this has made to his life is amazing, I have never seen him look so happy. His wife is relaxed and starting to enjoy having the help as it was a massive step for them all. Thank you so much for showing that home care can be amazing.

Reply from Elicia Lindley, Central hub manager at Care at Home Group Cheshire West and Wirral

Thank you for taking the time to complete a review. It is a pleasure to support your friend.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Care at Home Group Cheshire West and Wirral
from Norman G (Husband of Client) published on 13 January 2023 Submitted via Website • Report

Overall Experience

After trying to care for my wife, her condition and my health I found I could not manage safely to care for her at certain times. We were referred to Care at Home Group Cheshire West and Wirral in June 2021. The team there have been fantastic, my wife needs four calls per day from two carers. The staff

are compassionate, dedicated and well trained which sums up the phrase of Care at Home. Nothing is too much trouble and recently we had a situation at home where we needed help unexpectedly, after speaking to one of the managers the worrying situation was soon resolved, I had a phone call within the hour to say everything was sorted. The carers are fantastic, friendly and supportive and have a laugh and chat, I can't praise or thank them enough. That's from the hard-working carers on the ground right up to the office management team. Thank you one and all.

Reply from Elicia Lindley, Central hub manager at Care at Home Group Cheshire West and Wirral

Thanks for taking the time to leave a review, it is a pleasure to support your husband.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Home Care Provider Owned by Care At Home Group in Merseyside

Care At Home Group Locations in Merseyside (1)

Care At Home Group Reviews in Merseyside (13)

Care at Home Group Cheshire West and Wirral

Care at Home Group Cheshire West and Wirral

Care at Home Group Cheshire West and Wirral

Care at Home Group Cheshire West and Wirral

Care at Home Group Cheshire West and Wirral

Care at Home Group Cheshire West and Wirral

Care at Home Group Cheshire West and Wirral

Care at Home Group Cheshire West and Wirral

Care at Home Group Cheshire West and Wirral

Care at Home Group Cheshire West and Wirral

Care at Home Group Cheshire West and Wirral

Care at Home Group Cheshire West and Wirral

Care at Home Group Cheshire West and Wirral

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