Home Care Provider Owned by Care At Home Group in Merseyside

home, I felt at ease. She is very professional, understanding and caring. I have also had the pleasure of talking with the RGN nurse on telephone conversations and she is exactly the same. They are both a credit to Care at Home Group. In a world where getting the appropriate care and support for your SEN child is a long, hard, and exhausting battle, this has been the light. I know that the carers, three in particular are going to meet all of my son's needs. They reassure me that they will do their utmost to accommodate us and they absolutely have. They are a great support and provided us with a lifeline. I will continue to use their service and have no hesitation in recommending Care at Home Group.

for family.

my dad required and sent first carers in that evening. Dad needed 2 carers for each visit and couldn’t praise them enough. The carers were excellent and helped us through a very difficult time. They were respectful, knowledgeable and made Dad laugh. I would definitely recommend this company to anyone looking for at home care.

Overall, my experience with the company has been positive. This service gives me a new lease on life and the support I need to achieve new goals and maintain a good quality of life. The support staff I have in are supportive, kind, and caring and nothing ever is too much trouble. With having no family and no support network the support staff that are regularly here on my package help with my pets as I am unable to do this myself which I appreciate as they are all I have. The management that was in the office when I first came over to this service is no longer here but the management that we currently have are reaching expectations and trying to improve this service.

turn up or bother to cancel or call either time even though they had made the arrangements to come at their convenience.
Concerns are disregarded by the registered manager. The majority of the carers are good, but management is dreadful. Look elsewhere. We use another Wirral care company who are excellent and we will be sticking with them for all our calls from now on.

the call rather than trying to address the issues.

was with my father, she wasn’t, I was! This was a complete false entry. The carer was relying on the fact my father wouldn’t remember. I was shocked someone could be so deceitful and callous. How many times has she done this? I contacted the office to report this but they didn’t seem to think it was a problem. Communication is terrible, staff don’t seem to have any information on the person they’re visiting. Tablets left out despite being reminded he has to be watched taking them. They promise calls at certain times but very rarely kept to, not missed by half an hour but by over 3 hours. Sometimes staff would visit at 9.30 give breakfast, and come back at 11.30 for lunch call! This company is chaotic and badly run.

looking to change companies due to late calls), on discharge we were told we were having Care at Home again. She is on maximum care now as she is blind, has no mobility and has severe arthritis, plus a catheter, I’ve explained so many times in the past that she can’t be left more than 4-5 hours between calls due to the catheter becoming full. They’ve listened, understood but she’s left again and again. Tonight for example she was left from 12.30 pm until 7.50 pm! Disgraceful, no dinner, catheter full to the brim and my mother-in-law in tears, she is 91 next month. If this company hasn’t got the staff to do the calls don’t take on the contract it’s simple!

with cleaning up my husband, the bed and the bathroom, in a gentle, sensitive and professional way and without letting my husband feel he had done anything different.
This morning his tummy was better but overnight he had managed to dislodge his catheter and damaged himself, producing an amount of blood on himself and the bed. She decided it would be better to clean and tidy him up with a “bedbath” instead of a shower and once again, my husband was treated with the utmost dignity by his smiling carer.
Today, 10th May, the 2 carers, as well as their usual high standard of care for my husband, were able to solve a difficult technical issue that I had, thank you “Team”.

are compassionate, dedicated and well trained which sums up the phrase of Care at Home. Nothing is too much trouble and recently we had a situation at home where we needed help unexpectedly, after speaking to one of the managers the worrying situation was soon resolved, I had a phone call within the hour to say everything was sorted. The carers are fantastic, friendly and supportive and have a laugh and chat, I can't praise or thank them enough. That's from the hard-working carers on the ground right up to the office management team. Thank you one and all.