Home Care Providers Owned by Care At Home Group in Cheshire

Care at Home has provided services to my Mum for the last 9 months. Some of their carers really are excellent and cannot be faulted. However, some of the carers really are awful - not properly trained and not at all caring. Added to this, is the lack of continuity of care - we must have had at least 40 or 50 different carers in the last 9 months - the bad time-keeping and numerous other serious issues, I can only give this company the worst possible score. This company has no place in caring for vulnerable people. They are an absolute disgrace and it saddens me that they are the 'go-to' company for care for the council. They take on contracts without sufficient staff to cover the calls. Their staff turnaround is huge which says a lot. They say they take issues on board but they don't. I have a word limit here so can't list all issues but they will all be reported to the CQC. If you can avoid using Care at Home, do so.

I find that when I need to contact the office, I find them very civil and responsive. We initially did not have the carers coming at the time that was most suitable for us but we were promised that as soon as they could, they would solve the problem. They truly did.

This agency has made my life hell since they took my contract in Apr 24. My contract was for 2 calls a day, 8am and 8pm for 1 hour each call. It was also stipulated in my contract that I needed to have a regular care worker because my children don't like strangers being in the house. I've rarely seen the same person more than once. The morning call turns up any time between 6am and 12pm and the evening call any time between 4pm and 10pm! 90% of them can't speak English and are unable to communicate, they only stay for 40 mins each call, they rarely get more than one task done. They are rude and disrespectful and turn up smelling like they've not bathed in months. The office staff are completely useless and do nothing to help. It's not just clients having issues either, I know that they are not paying staff, they are lying about members of staff's names due to complaints, they are abusing vulnerable clients and not providing care because they are unable to complain. They are a liability.

No one has the courtesy to ring and tell us anything and new staff who turn up have had no training and we have to show them what to do. Carers are given no travel time so are always late. My dad’s carer is supposed to come at 8.30. They actually come anywhere from 7am to 11am. With no contact. Sometimes they just don’t turn up. It means I have to get him up most mornings myself rather than work. They are totally unreliable and you really can’t depend on them. At weekends they don’t answer the phone. Constant excuses from a revolving door of new managers. Avoid this branch at all costs.

More care could be taken in putting the night time pad on as every morning the client's nighty is wet.

I have received very good care overall from Care At Home and same staff and elements of care are excellent. The carers are friendly and are observant to my needs, communicating any concerns to my wife, so that they can be acted upon. More experienced staff offer good advice and are sympathetic in difficult times. Staff are chatty and interested in my life, whilst being efficient in their work. Some staff contact us if they are running late, which can happen. Management adapt to accommodate events in our life without fuss.

This agency has been providing care for my grandmother for months. I have raised my concerns to the deputy manager to only be told that I'm being listened to and lessons will be learnt and she will pass my concerns to the team manager. Many of the carers that attend don't speak English. She regularly doesn't get given food that is left for her. Today the carer told her he didn't know what to do with an egg and left her a cold potato cake. Some carers have asked what an egg is. They are supposed to assist with the laundry, but they regularly tell her they don't know how to work a washing machine. They have turned the fridge freezer off. They have left a ring on the stove causing a fire risk (grandmother is in a wheelchair). They are regularly late, they are regularly early. Carers don't leave her water in the hot weather. They have just given her coleslaw for lunch. They leave the front door unlocked and have taken the key home with them. The company is not fit for purpose.

Thank you for everything.

The staff that come and support me are always very kind, respectful and cheerfully helpful. They always encourage me to do as much for myself as I can.

Care visits are carried out by a capable person. She has a pleasant and does a good job. The shower assistance, in particular, is of great value. Thanks.

The majority of my care visits have been very good. I have experienced great care and encouragement to raise my spirits and eat. I am very happy with the professional, caring and willing approach exercised.

Excellent, everyone has supported me really well since returning home from hospital. I am now able to be more independent with the support from all staff members.

The manager and the community care coordinator are brilliant, also the care team that goes into my mum are fantastic. Couldn't ask for better peace of mind. Very supportive and caring. I feel 100% safe and happy knowing Mum is getting the care she needs.

Always been happy with the care I received from the Care At Home Group. They are always very caring and pleasant and nothing is too much trouble.

My husband and I have received excellent support from Care At Home Group and all the staff that we have met. The staff have always been very helpful and supportive. Nothing is too much trouble for them.

By far, one of the best care companies out there. The manager and staff are fully trained, experienced, polite, knowledgeable and compassionate. Timekeeping has never been an issue. I would highly recommend this company.

They are very much part of our family now.

We have a high regard for the carers from Care At Home Group and the service provided in general.

We were very apprehensive about using a new care provider, given Dad’s level of disability. Care At home Group has been outstanding. Faultlessly reliable. Very approachable and good lines of communication between staff and family. Our concerns have been eased and it’s been great to have a team of people looking after Dad who actually cares.

I cannot recommend them enough, they are like family to me now. I appreciate them very much.