from David W (Husband of Client) published on 11 March 2025
Submitted via Website • Report
Overall Experience4.0 out of 5
After 3 months in hospital my wife was returned with an NHS provided home care package, arranged by another home care provider. We had no experience in this area and have been served four times a day by YoD Care Services staff. We are shortly to self-fund for an indefinite time. After 3 short weeks,
we have got to know and trust these carers in all respects. The team is dedicated, sensitive to patient needs and interact with my wife and myself in a professional, yet friendly way. Nothing is too much trouble and no short cuts are taken because of time. We have had sensible discussions with Management to personalise services to our needs. The decision has been made, we shall stay with YoD when our current NHS package expires. One of their staff has recently received an accolade to show "how one person's dedication to caring can transform lives and set new standards in the care profession." We personally have viewed this first hand. Thank you YoD.
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