Pentacare Services Ltd in Suffolk | 1 Home Care Provider

Review of
PentaCare (West Suffolk)
from Erik J (Brother of Client) published on 23 February 2026 Submitted via Website • Report

Overall Experience

I can't thank Pentacare Services enough for the care and support they've provided in Bury St Edmunds. From the very beginning, they've been understanding, and incredibly professional.
The carers don't just do their job, they genuinely care. They're patient, and always take the time to make sure everything

is done properly and with dignity. It gives real peace of mind knowing that your loved one is being looked after by people who treat them like family.

Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)Thank you so much for your kind and thoughtful words. We're truly grateful that you took the time to share your experience with Pentacare Services.

It means a great deal to our whole team to know that our carers' compassion, patience, and commitment to dignity have made a positive difference for you and your loved one. Providing care that feels personal, respectful, and reassuring is at the heart of everything we do, and feedback like this reminds us why our work matters so much.

Thank you for trusting us with your loved one's care - your support and appreciation truly mean the world to us.

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Review of
PentaCare (West Suffolk)
from Sylvia S (Daughter of Client) published on 20 November 2025 Submitted via Website • Report

Overall Experience

I am very happy with the care mum receives from Pentacare. It is really good to see that she is so happy with the care she receives . Mum is always talking about the carers and how kind and helpful they all are. It is peace of mind to myself and all my family that she is very happy with all the carers.
Keep

up the good work.

Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)Thank you so much for your lovely feedback. We are delighted to hear that your mum is happy with the care she receives and that our carers help her feel comfortable and supported. It means a great deal to our whole team to know that our work gives you and your family peace of mind. We will be sure to pass your kind words on to the carers. Thank you again for taking the time to share this, and we will continue to do our very best.

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Review of
PentaCare (West Suffolk)
from Sheena B (Daughter of Client) published on 20 October 2025 Submitted via Postal Card • Report

Overall Experience

Pentacare care for my dad on the weekends and they are all such lovely carers. They are friendly and chatty and treat Dad with respect. Very efficient and conscientious but always have time to talk to Dad and are never rushed. They always ask if there is anything else they can help with before they

leave. I'm so pleased with the care Dad receives from all the carers.

Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)Thank you so much for taking the time to share your kind words. We're delighted to hear that you're happy with the care your dad receives. Our team takes great pride in providing respectful, friendly, and attentive care, and it's wonderful to know that this is reflected in your dad's experience. We'll be sure to pass your lovely comments on to all of our carers - they'll be thrilled!

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Review of
PentaCare (West Suffolk)
from Emma G (Daughter of Client) published on 13 October 2025 Submitted via Website • Report

Overall Experience

PentaCare is amazing. They have been caring for my mother four times a day for some time now. Their kindness and attention to detail are exceptional. Toni, the manager at the Bury St Edmunds branch of PentaCare, is brilliant. If there are any concerns or queries, she addresses them while liaising with

the family. I cannot recommend them highly enough. Thank you for providing our family with peace of mind.

Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)Thank you so much for your kind words and thoughtful feedback. We're truly delighted to hear that you've had such a positive experience with our care team. Providing compassionate, person-centred care and peace of mind for families is at the heart of what we do. Toni and the team at our Bury St Edmunds branch will be thrilled to know their efforts have made such a difference. It's a privilege to support your mother and your family.

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Review of
PentaCare (West Suffolk)
from David C (Friend of Client) published on 13 October 2025 Submitted via Website • Report

Overall Experience

An excellent caring, personal and professional service. Nothing is too much trouble when queries arise. We work together as a 'Team' as we seek together the best way forward for our friend. Carers reflect this caring and personal attitude. I had a personal recommendation from a friend and I'm very

happy to recommend PentaCare

Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)Thank you so much for your kind words and thoughtful feedback. We're truly delighted to hear that you feel supported by our team and that our carers reflect the caring and professional values we strive for at PentaCare. Working together in partnership is so important to us, and it's wonderful to know this is your experience. We really appreciate your recommendation - it means a great deal to the whole team.

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Review of
PentaCare (West Suffolk)
from Nick B (Son-in-law of Client) published on 31 July 2025 Submitted via Website • Report

Overall Experience

A top class care provider. All the carers are superb but the primary carer is fantastic and always goes above and beyond. My Mum-in-law has several care needs but all are accommodated and we know that she is in the very best of hands.
The manager is excellent - always maintaining a great level of contact

and she ensures our care needs are met seamlessly.
A huge thanks to all the team.

Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)Thank you so much for your lovely message and thoughtful words. Were so pleased to hear that youre happy with the care your Mum-in-law is receiving it truly means a great deal to all of us.Were especially glad that our primary carer and manager have made such a positive impact. Providing compassionate, person-centred care is at the heart of everything we do, and knowing that you feel supported and reassured means everything.Your appreciation will be shared with the whole team thank you again for your trust and kind encouragement.

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Review of
PentaCare (West Suffolk)
from Claire B (Daughter of Client) published on 31 July 2025 Submitted via Website • Report

Overall Experience

My Mum is 95 and has several care needs, so having the correct care in place is vital to us. The care provided is exemplary and stands head and shoulders above other care providers we have used. The carers are all so kind and gentle but highly professional and knowledgeable - we know that Mum is in

the very best of hands. The care staff go beyond the call of duty on many occasion's - reliable, prompt and always cheerful.
The office staff are also excellent - always happy to arrange additional care visits if needed at short notice. Always helpful and available - never a struggle to contact.
A first class company and absolutely first class care.

Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)Thank you so much for your kind and heartfelt words. We're truly honoured to be entrusted with your Mum's care and are delighted to hear that our team has made such a positive difference to you and your family.Our carers and office staff alike are committed to delivering the highest standard of support with compassion, professionalism, and reliability, so it means a great deal to know that their efforts are recognised and appreciated.Your feedback is incredibly encouraging, and we'll be sure to share it with the entire team. Thank you again for your trust in us - it's a privilege to care for your Mum.

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Review of
PentaCare (West Suffolk)
from Mei N (Mother of Client) published on 21 July 2025 Submitted via Website • Report

Overall Experience

Carers always arrives on time and carers always have a smile on their face. I trust and feel comfortable when they care for my son. They know my son really well and his needs. I believe my son is really happy with the care he is getting.

Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)Thank you so much for taking the time to share your lovely feedback. We're really pleased to hear that you feel confident and comfortable with the care your son receives. It's wonderful to know our carers have built such a good relationship with him and understand his needs so well. Making sure the people we care for are happy and treated with dignity is always our priority, so your comments mean a lot to the whole team.If there's ever anything more we can do to support you or your son, please don't hesitate to get in touch.

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Review of
PentaCare (West Suffolk)
from D N (Son of Client) published on 4 February 2025 Submitted via Website • Report

Overall Experience

I am so pleased with the care my mother receives from PentaCare. So friendly and understanding and always that little extra time and effort. Its not just a job its their passion. One of mum's carers even brings mum home cooked food, how lovely is that. And to see mum so happy is what its all about.

Thank you so much.

Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)Thank you so much, what a lovely review. we are so lucky with our carers and the people we support.

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Review of
PentaCare (West Suffolk)
from M B (Friend of Client) published on 8 January 2025 Submitted via Website • Report

Overall Experience

Having searched long and hard for a care company who could provide consistency within the team for a friend who needed, to begin, 3-4 visits a day followed by live-in care, Pentacare came top of the many conversations I had!
Rather than having several different carers visiting an already confused

chap, he had just two on rotation. This was the biggest hint for us so he knew who was in his home and when.
The schedule suited all of us and they accommodated our required timings, there was a quick handover and we have been continuously updated in our absence.
PentaCare have been actual angels in disguise and I can whole heartedly recommend them for the care of loved ones.
We truly appreciate this small company for everything they have managed to do in a short time. Happy family, happy client and happy carers. It's a win-win from us.

Reply from Toni Tyre, Registered Manager at PentaCare (West Suffolk)Thank you so much for your kind words. We're thrilled to hear that you're happy with our care services. It's our priority to provide the best support, and it means the world to us that we could make a positive difference for you. If there's anything more we can do, please don't hesitate to let us know!

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Review of
PentaCare (West Suffolk)
from Andrew P (Husband of Client) published on 17 December 2024 Submitted via Website • Report

Overall Experience

We recently followed the manager to PentaCare after she left our previous care provider because she was the only manager who truly understood our needs.
Since moving to PentaCare, we've had some excellent carers, including one still with us. We're delighted with Pentacare and hope they stay with us

for a long time.

Reply from Toni Tyre, Registered Manager at PentaCare (West Suffolk)Thank you so much for sharing your experience. We truly appreciate your trust in our team and are delighted to hear that your transition to PentaCare has been a positive one. Ensuring that your needs are understood and met with compassionate care is our top priority, and your feedback means a lot to us.

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Review of
PentaCare (West Suffolk)
from A R (Partner of Client) published on 19 November 2024 Submitted via Website • Report

Overall Experience

Excellent service from PentaCare compared to other agencies used. Acted very quickly when live-in was required at short notice. Although apprehensive about live-in care there was no need as the carers were professional and understood what was required.

Reply from Toni Tyre, Registered Manager at PentaCare (West Suffolk)We are so pleased to hear about your positive experience with PentaCare and our quick response to your needs. We are glad our carers provided professional and compassionate support for your live in care needs Your feedback means a lot to us. If there's anything more we can do, please don't hesitate to reach out.

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Review of
PentaCare (West Suffolk)
from Joan M (Client) published on 26 July 2024 Submitted via Postal Card • Report

Overall Experience

Excellent service.
No complaints.

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Review of
PentaCare (West Suffolk)
from H M (Client) published on 25 July 2024 Submitted via Website • Report

Overall Experience

Keep well to schedule, and always notify when occasionally this isn't possible. Carers are friendly and willing to turn their hands to anything to help.

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Review of
PentaCare (West Suffolk)
from P M (Friend of Client) published on 4 July 2024 Submitted via Website • Report

Overall Experience

The team at Pentacare Bury St Edmunds provided in-home care to an elderly lady. Communication with them was first class and the carers provided a responsible and caring attitude at all times, the lady concerned was always pleased to see them and welcomed them into her home.

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Review of
PentaCare (West Suffolk)
from Edward W (Client) published on 1 July 2024 Submitted via Postal Card • Report

Overall Experience

Everything done very well, excellent care.

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Review of
PentaCare (West Suffolk)
from J M (Client) published on 12 October 2023 Submitted via Postal Card • Report

Overall Experience

Very happy. Prompt and polite. Makes a good cup of tea.

Reply from Jeannie Burch, Manager at PentaCare (West Suffolk)Thank you so much for lovely review, we appreciate the time you have taken to write this.

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Home Care Provider Owned by Pentacare Services Ltd in Suffolk

Pentacare Services Ltd Locations in Suffolk (1)

Pentacare Services Ltd Reviews in Suffolk (17)

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