Home Care Provider Owned by Pentacare Services Ltd in Suffolk

9.7 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Pentacare Services Ltd in Suffolk

Only the locations & reviews in Suffolk for Pentacare Services Ltd are showing below.

View the details of all 4 locations (with 50 reviews) owned by Pentacare Services Ltd

Pentacare Services Ltd Locations in Suffolk (1)

 

1 Home Care Provider owned by Pentacare Services Ltd in Suffolk

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PentaCare (West Suffolk)

9 Guildhall Street, Bury St Edmunds, Bury St Edmunds IP33 1PR 

10 13 reviews
"A top class care provider. All the carers are superb but the primary carer is fantastic and always goes above and beyond. My Mum-in-law has…"   Read all 13 reviews

PentaCare (West Suffolk) help people to live the best possible life, at home and connected to their community with PentaCare's home care and support services. They offer cost-effective and practical solutions for clients and their families - no matter… Read more about PentaCare (West Suffolk)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £24 / hour

Pentacare Services Ltd Reviews in Suffolk (13)

9.7
Pentacare Services Ltd has a Group Review Score of 9.7 (9.653) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Pentacare Services Ltd must have a Review Score.

Overall Experience

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Review of

PentaCare (West Suffolk)

from Nick B (Son-in-law of Client) published on 31 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A top class care provider. All the carers are superb but the primary carer is fantastic and always goes above and beyond. My Mum-in-law has several care needs but all are accommodated and we know that she is in the very best of hands.
The manager is excellent - always maintaining a great level of contact
and she ensures our care needs are met seamlessly.
A huge thanks to all the team.

Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)

Thank you so much for your lovely message and thoughtful words. Were so pleased to hear that youre happy with the care your Mum-in-law is receiving it truly means a great deal to all of us.Were especially glad that our primary carer and manager have made such a positive impact. Providing compassionate, person-centred care is at the heart of everything we do, and knowing that you feel supported and reassured means everything.Your appreciation will be shared with the whole team thank you again for your trust and kind encouragement.

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Review of

PentaCare (West Suffolk)

from Claire B (Daughter of Client) published on 31 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is 95 and has several care needs, so having the correct care in place is vital to us. The care provided is exemplary and stands head and shoulders above other care providers we have used. The carers are all so kind and gentle but highly professional and knowledgeable - we know that Mum is in
the very best of hands. The care staff go beyond the call of duty on many occasion's - reliable, prompt and always cheerful.
The office staff are also excellent - always happy to arrange additional care visits if needed at short notice. Always helpful and available - never a struggle to contact.
A first class company and absolutely first class care.

Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)

Thank you so much for your kind and heartfelt words. We're truly honoured to be entrusted with your Mum's care and are delighted to hear that our team has made such a positive difference to you and your family.Our carers and office staff alike are committed to delivering the highest standard of support with compassion, professionalism, and reliability, so it means a great deal to know that their efforts are recognised and appreciated.Your feedback is incredibly encouraging, and we'll be sure to share it with the entire team. Thank you again for your trust in us - it's a privilege to care for your Mum.

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Review of

PentaCare (West Suffolk)

from Mei N (Mother of Client) published on 21 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers always arrives on time and carers always have a smile on their face. I trust and feel comfortable when they care for my son. They know my son really well and his needs. I believe my son is really happy with the care he is getting.

Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)

Thank you so much for taking the time to share your lovely feedback. We're really pleased to hear that you feel confident and comfortable with the care your son receives. It's wonderful to know our carers have built such a good relationship with him and understand his needs so well. Making sure the people we care for are happy and treated with dignity is always our priority, so your comments mean a lot to the whole team.If there's ever anything more we can do to support you or your son, please don't hesitate to get in touch.

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Review of

PentaCare (West Suffolk)

from D N (Son of Client) published on 4 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with the care my mother receives from PentaCare. So friendly and understanding and always that little extra time and effort. Its not just a job its their passion. One of mum's carers even brings mum home cooked food, how lovely is that. And to see mum so happy is what its all about.
Thank you so much.

Reply from Toni Tyrer, Registered Manager at PentaCare (West Suffolk)

Thank you so much, what a lovely review. we are so lucky with our carers and the people we support.

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Review of

PentaCare (West Suffolk)

from M B (Friend of Client) published on 8 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having searched long and hard for a care company who could provide consistency within the team for a friend who needed, to begin, 3-4 visits a day followed by live-in care, Pentacare came top of the many conversations I had!
Rather than having several different carers visiting an already confused
chap, he had just two on rotation. This was the biggest hint for us so he knew who was in his home and when.
The schedule suited all of us and they accommodated our required timings, there was a quick handover and we have been continuously updated in our absence.
PentaCare have been actual angels in disguise and I can whole heartedly recommend them for the care of loved ones.
We truly appreciate this small company for everything they have managed to do in a short time. Happy family, happy client and happy carers. It's a win-win from us.

Reply from Toni Tyre, Registered Manager at PentaCare (West Suffolk)

Thank you so much for your kind words. We're thrilled to hear that you're happy with our care services. It's our priority to provide the best support, and it means the world to us that we could make a positive difference for you. If there's anything more we can do, please don't hesitate to let us know!

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Review of

PentaCare (West Suffolk)

from Andrew P (Husband of Client) published on 17 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently followed the manager to PentaCare after she left our previous care provider because she was the only manager who truly understood our needs.
Since moving to PentaCare, we've had some excellent carers, including one still with us. We're delighted with Pentacare and hope they stay with us
for a long time.

Reply from Toni Tyre, Registered Manager at PentaCare (West Suffolk)

Thank you so much for sharing your experience. We truly appreciate your trust in our team and are delighted to hear that your transition to PentaCare has been a positive one. Ensuring that your needs are understood and met with compassionate care is our top priority, and your feedback means a lot to us.

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Review of

PentaCare (West Suffolk)

from A R (Partner of Client) published on 19 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from PentaCare compared to other agencies used. Acted very quickly when live-in was required at short notice. Although apprehensive about live-in care there was no need as the carers were professional and understood what was required.

Reply from Toni Tyre, Registered Manager at PentaCare (West Suffolk)

We are so pleased to hear about your positive experience with PentaCare and our quick response to your needs. We are glad our carers provided professional and compassionate support for your live in care needs Your feedback means a lot to us. If there's anything more we can do, please don't hesitate to reach out.

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Review of

PentaCare (West Suffolk)

from Clare P (Daughter of Client) published on 6 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to say a massive thank you to the manager at Pentacare, she is amazing she really is, so caring and thoughtful, that nothing is too much trouble. My mum has just become a new client with this company and she couldn't be happier. They are on time, their communication is exceptional which is so
important, and they leave my mum's house spotless. My family is so grateful that we have found the perfect company to look after my mum, to have my mum happy is what we want and we have definitely found it with Pentacare. Thank you so much to the manager you're a star.

Reply from Toni Tyrer, Care Manager at PentaCare (West Suffolk)

Thank you so much for this kind review. We strive every day to ensure that the people we support are happy and safe in their own homes.

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Review of

PentaCare (West Suffolk)

from Joan M (Client) published on 26 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.
No complaints.

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Review of

PentaCare (West Suffolk)

from H M (Client) published on 25 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Keep well to schedule, and always notify when occasionally this isn't possible. Carers are friendly and willing to turn their hands to anything to help.

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Review of

PentaCare (West Suffolk)

from P M (Friend of Client) published on 4 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Pentacare Bury St Edmunds provided in-home care to an elderly lady. Communication with them was first class and the carers provided a responsible and caring attitude at all times, the lady concerned was always pleased to see them and welcomed them into her home.

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Review of

PentaCare (West Suffolk)

from Edward W (Client) published on 1 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything done very well, excellent care.

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Review of

PentaCare (West Suffolk)

from J M (Client) published on 12 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy. Prompt and polite. Makes a good cup of tea.

Reply from Jeannie Burch, Manager at PentaCare (West Suffolk)

Thank you so much for lovely review, we appreciate the time you have taken to write this.

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Awards / Recognitions (0)

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