Home Care Provider Owned by Pentacare Services Ltd in Kent
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Kent for Pentacare Services Ltd are showing below.
View the details of all 4 locations (with 52 reviews) owned by Pentacare Services Ltd
Pentacare Services Ltd Locations in Kent (1)
PentaCare (West Kent)
10
34 reviews
2 The Square, Riverhead, Sevenoaks TN13 2AA
"Excellent service at Pentacare. They have been caring for my dad for the last 18 months. They have at times gone above and beyond helping…" Read all 34 reviews
PentaCare help people live the best possible life, at home and connected to their community with PentaCare's home care and support services. They offer cost-effective and practical solutions for clients and their families - no matter your age, ability… Read more about PentaCare (West Kent)
- Care Provided
- Visiting Care
- Live-in Care
- Nursing Care/Nurse Led Care
- Dementia
- Visiting Care from £24.75 / hour
Pentacare Services Ltd Reviews in Kent (34)
9.7
Pentacare Services Ltd has a Group Review Score of 9.7 (9.652) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Pentacare Services Ltd must have a Review Score.
Review of
PentaCare (West Kent)
from Sue R (Daughter of Client) published on 30 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent service at Pentacare. They have been caring for my dad for the last 18 months. They have at times gone above and beyond helping with such things gp and hospital appointments. All the staff are friendly helpful and professional.
It is reassuring to know he is such safe hands. I would highly
It is reassuring to know he is such safe hands. I would highly
recommend their service.
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Review of
PentaCare (West Kent)
from Jon E (Son of Client) published on 22 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I could not be happier with PentaCare. When looking to take my mum out of her nursing home and bring her back home, I spoke to and requested information from 6 care agencies. PentaCare was the one that stood out. From initial meetings to care assessments, I knew that the people from PentaCare were
human and caring. This is endorsed 100% by my parents who now benefit from 24 hour live-in care. It is working like a dream. Thank you.
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Review of
PentaCare (West Kent)
from Rosie L (Niece of Client) published on 22 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We were in desperate need of a care provider who could administer medication from a locked safe for my Aunt.
Having looked at a few other care companies none were able to help until we found pentacare. From the moment I contacted them they were always ready to answer any questions and explained everything
Having looked at a few other care companies none were able to help until we found pentacare. From the moment I contacted them they were always ready to answer any questions and explained everything
in the lead up to care starting.
My Aunt wasn't very keen on the idea but she has now got to the stage where she is comfortable with them and they go above and beyond. They keep us posted if they have any concerns and we can contact pentacare as and when we need to. Without Pentacare we really don't know what we would of done. The best company out there.
My Aunt wasn't very keen on the idea but she has now got to the stage where she is comfortable with them and they go above and beyond. They keep us posted if they have any concerns and we can contact pentacare as and when we need to. Without Pentacare we really don't know what we would of done. The best company out there.
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Review of
PentaCare (West Kent)
from Rob P (Nephew of Client) published on 22 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My aunt was having issues with her medication and I wasn't able to get to her daily to give it to her so we needed someone to administer it twice daily. We rang around for help and Pentacare were the only care company that were offering this service. My aunt was sceptical about having new people in
her home but when she met the various carers she soon came round to the idea. This was because the staff of Pentacare not only give her the medication, but go above and beyond to make sure she is eating and drinking, even preparing her meals for her and help her out with anything else she needs. My aunt now looks forward to seeing them each day as they have a good chat and a laugh and their company has really cheered her up.
Pentacare constantly update us if there are any issues or concerns and personally I highly recommend them. Without them we would be lost.
Pentacare constantly update us if there are any issues or concerns and personally I highly recommend them. Without them we would be lost.
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Review of
PentaCare (West Kent)
from G P (Husband of Client) published on 18 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The carers at Pentacare have a very challenging job looking after my wife as she can do nothing for herself as she is a victim of severe dementia. They all look after her with patience and kindness and keep me informed of any issues that they may find.
I would have no hesitation in recommending Pentacare
I would have no hesitation in recommending Pentacare
to anyone if they want the best care, as all the carers are reliable and friendly.
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Review of
PentaCare (West Kent)
from Keith S (Client) published on 16 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
They have been very good.
They gave me excellent carers.
My main carer is excellent and the substitutes when required have been really good too..
The management are good too.
I would recommend them.
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Review of
PentaCare (West Kent)
from L U (Client) published on 16 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My strokes and aphasia: carer's care, lovely persons, friendly, helpful. -------------------------------------------------------------------------------------------------------------------------------
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Review of
PentaCare (West Kent)
from C P (Mother-in-law of Client) published on 9 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the staff are excellent. Cannot fault anything regarding the service and care my mother in law gets. Each carer is very good at making sure she has everything done her way and the patience they show is incredible. They never rush the care and are always happy to help if something needs to be done.
Reply from Donna Roche, Registered Care Manager at PentaCare (West Kent)
Thank you for taking the time to review our service. We are so pleased that you are happy with the Care and Support we are providing.
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Review of
PentaCare (West Kent)
from B N (Client) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been very well looked after. The carers have always been friendly and I look forward to them coming.
Reply from Donna Roche, Registered Care Manager at PentaCare (West Kent)
Thank you for taking the time to review our service. We are so pleased that you are happy with the Care and Support we are providing.
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Review of
PentaCare (West Kent)
from B P (Client) published on 21 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The carer at Pentacare Services is second to none. The quality of her customer care is outstanding. She not only understands and demonstrates how to be genuinely person-centred and client-focused, she also 'gets it', that not all disabilities are visible. I am so impressed. A change in my personal circumstances
meant I needed to change my care and support schedule. The carer listened and implemented the required changes within 24 hours. Wow! The rates provided for this service apply to this member of staff, specifically. She comes very highly recommended.
Reply from Donna Roche, Manager at PentaCare (West Kent)
Thank you so much for taking the time to review us. I will pass your lovely comments onto the carer.
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Review of
PentaCare (West Kent)
from Jennifer B (Daughter of Client) published on 6 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very friendly, efficient service. I have complete trust in the carers that they can provide the service that my mum needs. I haven't any concerns or worries about the carers going in and out of the house and helping mum. She can communicate well with them all and they are very obliging in meeting her
requests and helping her. I have met several members of staff and they are always smiling. They take their responsibilities very seriously. The training they receive must be of a high quality, as every task is done correctly and to a high standard. The carers take pride in their work and my mum is very happy.
Reply from Donna Roche, Registered Care Manager at PentaCare (West Kent)
Thank you for your kind words and compliments to our team. We are so pleased that your experience with us was so positive. We will pass on to our Management team and caregivers your compliments.
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Review of
PentaCare (West Kent)
from Katie S (Daughter of Client) published on 6 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The team where amazing when providing care for my late mum, mum was only in her early 50'S when she was diagnosed with terminal cancer, being young she was apprehensive about receiving care from people she didn't know and felt embarrassed that she needed external care- however after meeting with a member
of staff and getting plans in place she felt so comfortable and towards the end the team were the key to mum being able to stay and home living her best life in the final weeks delaying having to go into the hospice sooner!
A huge thanks to the team.
A huge thanks to the team.
Reply from Donna Roche, Registered Care Manager at PentaCare (West Kent)
Thank you for taking the time to leave a review and for showing your appreciation for our service it really is very much appreciated.
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Review of
PentaCare (West Kent)
from Patricia S (Client) published on 31 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am happy with the service and people listen to my wishes.
Reply from Donna Roche, Manager at PentaCare (West Kent)
Many thanks for taking the time to leave this review, we really appreciate it. Very pleased to read you're happy with the service we're providing to you.
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Review of
PentaCare (West Kent)
from M D (Client) published on 23 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very satisfied with everyone who comes. They all always are so caring and willing to help and do so cheerfully.
Reply from Donna Roche, Registered Care Manager at PentaCare (West Kent)
Thank you for taking the time to leave a review and for showing your appreciation for our service, it does mean a lot.
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Review of
PentaCare (West Kent)
from Jeremy D (Client) assisted by family/friend published on 13 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very happy with the service provided by your company. The staff are pleasant and helpful and willing to assist where necessary.
Reply from Donna Roche, Registered Care Manager at PentaCare (West Kent)
Thank you so much for your wonderful review. It is lovely to read about your positive experience with our team at PentaCare.
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Review of
PentaCare (West Kent)
from Laura T (Daughter of Client) published on 19 April 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We as a family cannot recommend enough PentaCare. They have been an absolute godsend to my father and mother. Their care and kindness are of the highest standard, giving them independence and myself and my brother peace of mind knowing every day they are being looked after. Thank you very much!
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Review of
PentaCare (West Kent)
from N D (Partner of Client) published on 8 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Pentacare provide a friendly professional service. Always helpful if a problem occurs. Both carers and office staff are kind and prepared to go the extra mile. I would happily recommend this company.
Reply from Donna Roche, Registered Care Manager at PentaCare (West Kent)
Thank you for taking the time to leave a review and for showing your appreciation for our service, it does mean a lot.
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Review of
PentaCare (West Kent)
from Linda M (Daughter of Client) published on 7 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother is very happy with the help she receives and it is a great relief to us to know that she is being well looked after. Her initial hesitation at involving carers has disappeared as she has got to know the friendly and caring staff who are always reliable and conscientious. I can thoroughly recommend
them.
Reply from Donna Roche, Manager at PentaCare (West Kent)
Thank you for taking the time to leave a review and for showing your appreciation for our service.
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Review of
PentaCare (West Kent)
from Andrew B (Power of Attorney of Client) published on 7 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Efficient and caring. Highly recommended. The manager is a great contact in the office and all the carers supplied have been most professional and reliable. Special mention to the carers who have given excellent service to an often difficult client.
Reply from Donna Roche, Manager at PentaCare (West Kent)
Thank you for taking the time to share your positive experience with our home care service. We are so happy to hear that we were able to make a positive impact on your mother's life.
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Review of
PentaCare (West Kent)
from Christopher G (Brother of Client) published on 20 December 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I transferred my brother's care to PentaCare in February after his previous carers neglected him and his hygiene went downhill. Since then, PentaCare have gone above and beyond with his care and because of that, my brother is able to carry on living at home instead of in a care home.
My brother can
My brother can
be very grumpy at times, but they take that in their stride and always manage to get the job done. If I have any questions, the management are always quick to respond.
Would I recommend PentaCare in a heartbeat.
Would I recommend PentaCare in a heartbeat.
Reply from Donna Roche, Manager at PentaCare (West Kent)
Many thanks for taking the time to provide a positive review and kindly letting us know that the support we provide to your brother has exceeded your expectations.
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