Only the locations & reviews in Surrey for SAP Care Services Ltd are being shown.
"SAP care has been a godsend regarding setting up care for my mum. The managers have guided me through this new situation of care with..."Read all 20 reviews
SAP Care Services Ltd provides compassionate home care services in people's own homes. Home care services include assistance with personal care (showering, dressing, going to the toilet, getting out... Read more
Care ProvidedSAP Care Services Ltd has a Group Review Score of 9.8 (9.815) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to SAP Care Services Ltd must have a Review Score.
SAP care has been a godsend regarding setting up care for my mum. The managers have guided me through this new situation of care with patience and kindness. SAP are a friendly and caring group of familiar faced carers who have taken time to get to know my mum. They listen to what she wants and needs and enable her independence in her own home.Communication is strong and I cannot imagine using anyone else. I would highly recommend SAP
We are truly grateful for your kind words and are delighted to hear that our team has been able to support both you and your mum. Building trusting relationship, promoting independence and providing compassionate care is at the heart of what we do, so its incredibly rewarding to know that this has been your experience. Thank you for placing your trust in SAP Care.
Mouldy food left in fridge and place generally not clean. Most time I clean up and throw off food left uncovered in fridge. The microwave and fridge is not cleaned
We are sorry that your experience did not meet your expectations. We take all concerns regarding cleanliness and quality of our service seriously. The issues you raised were promptly investigated and resolved over 2 months ago and steps were taken to ensure that standards are met. We are pleased to...
I do not have one bad word to say about anyone at SAP. They have provided care for my uncle for nearly a year now & they have gone above and beyond to help him/us. Upon discharge from hospital after a fall, the hospital provided their own terrible care for 72hrs. When SAP returned they immediately knew something wasn't right & literally saved his life and alerting every care team. Within a day of SAP returning, due to their genuine care, professionalism & proactive approach - he started to get better. Their communication with me as I live 2 hrs away is amazing; always keeping me in the loop with everything. Even though everyone that cares for him are great, the service provided by Marianne, Patricia and Valerie has been exceptional; Marianna even went to get my uncles dog from the person looking after him, just because she knew it would cheer him up & even checking in when she's not working. I honestly cannot thank them all enough and have recommended SAP to everyone. Thank you so much
Thank you so much for your incredibly kind and thoughtful feedback. It means a lot to all of us at SAP. Thank you again for your trust and for recommending SAP to others, it is sincerely appreciated.
From the moment that we picked up with SAP I was bowled over by their professionalism, attention to detail, proactive and immediate responsive manner and their friendly, helpful nature every touch point.
Every member of the team was so kind and very friendly. You really did feel that everyone genuinely cared.
Even in the most trying of circumstances and times everyone we dealt with at SAP was just so supportive.
This company and their staff have totally revived my faith the care sector. I would not hesitate to recommend this team to anyone, they are all amazing. We could not have survived this past month without them. Literally.
Thank you so much for sharing your wonderful feedback. Knowing that you genuinely felt supported means everything to us and we will sure pass on your comments to the team. Thank you for your recommendation, it means a great deal to us.
We used this care provider when our mum required immediate care following discharge from hospital, and the team couldn't have been more helpful. They were professional, caring, efficient and informative throughout.
To illustrate this point, when 24-hour care was urgently required for a week, the Reigate office arranged everything immediately and did so in such a calm and reassuring manner. This was so important when you're under a great deal of stress.
The entire team of carers were friendly and highly professional. They always arrived on time, were always smiling and were happy to answer any questions or signpost us to further information when needed. Most importantly, they formed a genuine bond with our mum, which was something I hadn't expected but meant so much to us.
Thank you to the entire team. I cannot recommend this company highly enough.
Thank you for your lovely feedback. We are so glad to have stepped in quickly and support your mother. Its really encouraging to hear that we helped put you at ease and that our carers built such a meaningful connection with your mother. We appreciate your recommendation and trust in our team.
One of the carers was with us as my Father passed away, she was amazingly supportive and caring. I cannot express how much we appreciated this or finish this without expressing out thanks to Skha his key carer and ALL staff.
Thank you so much for taking your time to share your experience with us. It was a privilege to support you and your father and we are grateful that you trusted us even when you were overseas. We appreciate your understanding regarding the early hiccups and we are glad we were able to resolve them...
My husband was dying of cancer at home. I was totally exhausted. Sap care were funded by a continuing care package. They arrived just in time as I could not continue alone. They arrived and were gentle, caring and happy in their work. They spoke to my husband with respect and gave him the time he needed. 5 days before he died Sap care provided night sitters which enabled me to sleep for 61/2 hours per night. Such a gift at this very sad and stressful time. Thank you.
Thank you for sharing your experience. We are truly honored to have supported you and your husband. Knowing our care brought comfort and allowed you some much needed rest means a great deal to us. We appreciate your feedback.
Fantastic care providers. Nothing is too much trouble! The quality of care is second to none. They are caring, efficient and so so kind. I highly recommend them. They definitely go above and beyond my expectations. Im so please i have them in my corner with me!
Thank you so much for your wonderful feedback it means a lot to the whole team. We are delighted to hear that you feel supported and that our care is making a positive difference. We are honoured to be in your corner.
Well what can I say.. the home care provider SAP are the best care providers my mother has had. They look after my mother extremely well with her end of life care. They are respectful, friendly, kind and extremely professional. Keep me updated and answer any questions I may ask. I would most definitely recommend this company to anyone who needs home care. I can find no fault in the service that they provide at all. Other home care providers could certainly learn from this exceptional outstanding home care provider.
We truly appreciate your kind words and are honored to take care of your mother. Our team is dedicated to providing compassionate, respectful and person-centred care and it means a great deal to know that our efforts are making a difference. Thank you again for your recommendation.
I cannot say enough wonderful things about the care my father received during the last month of his life. It was a very difficult time but everyone involved with his care went above and beyond for us. Mariana , Valerie and all of their team. There are not enough words, not enough Thank you's. We are forever grateful.
Thank you so much for your heartfelt words, we are grateful for your feedback. It truly means a lot to us to know that we were able to provide comfort and support to your father and your family at such a difficult time. We are honored to have been part of his journey.
Very pleased
Thank you so much for your kind words and for taking time to share your experience with us. We were truly grateful for the opportunity to take care of your your mother. We will share your lovely comment with the team.
I have had a very good experience of all the carers who attend me. All of them were always polite and I soon got chatting and was at ease with them all. Getting my tea the the right colour was my only issue in the first few days! Overall I would recommend your company.
Thank you so much for your lovely feedback. We are happy that you felt comfortable with our carers and we managed to get your tea just the way you like it. Your recommendation means a lot to us, thank you.
The carers were wonderful and treated my father with the utmost dignity and respect, they were universally kind and caring and when we had the incorrect equipment they brought all the equipment we needed and explained what we needed. They always made my father comfortable and put him at ease, going above and beyond to ensure his comfort and happiness. They were kind and caring to the rest of my family and explained every step sensitively. I could not have asked for a better set of carers
Thank you so much for your kind and heartfelt words. It means a lot to us to hear that our carers were able to support your father with dignity, compassion, and respect. We always aim to go above and beyond, providing not only professional care but also genuine comfort and kindness. Thank you again for taking the time to share your experience.
They cared for my husband from June 2024 until February 2025 when he passed away at home
Thank you so much for your kind words and for taking the time to share your experience. It means a lot to us to hear that our team was able to provide compassionate and reliable care for your husband. We always strive to offer not just support but also companionship, and we're grateful to know that our care made a difference.
The care team were fabulous, they were always on time and took the effort to talk to mum and dad. Valerie was excellent at keeping me updated with any changes or if a carer was delayed for any reason. Could not fault the service or care.
Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that you are pleased with the care and support that we provide. It truly means a lot to receive such positive feedback.
All your young ladies really looked after my friend they were caring very gentle and very helpful. They looked after her for approximately seven or eight months starting with twice a day then progressing into three times a day eventually a full-time carer, plus the other girls coming in during the day. Your head has sorted out all the problems with the medication which was a major headache, constantly went to the chemist to find out what has happened to the medication that hadn't been delivered. When I wasn't cooking for my, whoever was there would make her lunch for her.
We sincerely appreciate you taking the time to share your experience. It means so much to hear that our carers were able to provide compassionate and professional support to your friend and that their dedication and communication helped bring you peace of mind.
Very professional and compassionate carers, seemed genuinely concerned for the welfare of my mother. They were in constant communication with me, asking me if there were any concerns I had regarding the care they were providing my mother. They are very conscientious in their work and only want to provide the best care possible.
Thank you so much for your lovely feedback. We are touched by your kind words and are so glad we could support your mother.
They are always on time and I cannot recommend them enough as we have peace of mind that mum is looked after with care and compassion.
Thank you so much for your kind words and for taking the time to share your experience. It's wonderful to know that your mum is receiving the care and companionship she deserves and that our team has been able to make a positive difference in her life. Your recommendation is incredibly valued, and we will continue to do our very best to provide the highest standard of care.
With regard to management without any direct involvement, I can only say they appear to be a well-managed organisation. Finally just to say that the people were friendly. courteous and very helpful.
Thank you for your review. We appreciate your feedback and are delighted to hear about your positive experience with SAP Carers.
They were extremely helpful and they were on time for the visits.
Thank you for your heartfelt review. We are delighted to hear that our team has provided the care and support you need. Your feedback is greatly appreciated.
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