"Always have a positive experience when calling the agency. They listen and carry out any instructions. Staff are kind. They have built up..."Read all 20 reviews
Homelium Care West Sussex provides award-winning home care and live-in care across Crawley, Horsham, East Grinstead and surrounding areas. Named a Top 20 Large Home Care Group in the UK for both 2025... Read more
Care ProvidedHomelium Care Ltd has a Group Review Score of 9.6 (9.619) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Homelium Care Ltd must have a Review Score.
Some carers are good/great. But there are some who are incompetent. Some show no care and want to be out as quick as possible, covering bare basics. A particular carer has weekly sickness, days off, causing regular changes in times and calls. Company seems to of declined drastically.
We are pleased that you have had positive experiences with some members of our team, however it is concerning to hear that this has not been consistent. Delivering...
Communication with office staff always polite and helpful
Thank you very much for your kind feedback Dayaljee, we're really pleased to hear that you and your wife are happy with the care being provided. Supporting personal care with dignity, respect and professionalism is extremely important to us, so it's wonderful to know your wife feels comfortable...
We are always told of any time and staff changes.
Thank you very much for your thoughtful feedback, we're so pleased to hear that you've consistently had a positive experience when contacting the office. Listening carefully and responding promptly to families is something we take very seriously, so it's wonderful to know this is being reflected in...
An excellent care company, real care by carers, and gives me confidence my mother is in safe hands when I can't be there. We are provided with regular updates on group activities and gives me full confidence in their professionalism and attention to detail
Thank you so much for your kind words and for placing your trust in us to support your mother.
Knowing that you feel confident and reassured when you can't be there yourself means everything to us. We understand how important that peace of mind is for families, and we work hard to ensure our...
High quality care from people who care. Whatever problems they may or may not have, they leave them behind once they cross the door step. Care comes with a smile. Aware of a client's "issues", they deal professionally with any problem . Highly recommended.
Thank you so much for your kind and thoughtful words. It truly means a great deal to the whole team.
We are incredibly proud of our carers and the professionalism, compassion and positivity they bring into every home. Providing high-quality care with warmth and dignity is at the heart of what we...
So pleased i moved to homelium from another agency. I feel i have progressed more and more. Ever day i achieve more with the help of my wonderful carers. The commmunication with management is the best any issjes is always resolved promptly
Dear Sam, I am so happy to hear your beautiful comments about the team at West Sussex, they really are amazing and I am pleased to see how you are improving with the support you are receiving from us! We will make sure to pass all your feedback on to the team, they will be so happy to hear your feedback! Thank you
It seems to work ok.
Thank you for your feedback! We're glad to hear it's working well for you. If there's ever anything more we can do to improve your experience, please don't hesitate to let us know.
Very good, always cheerful & bright, very happy with all that they do for me.
Thank you for your lovely feedback. We're so pleased to hear that you're happy with the care you're receiving and that our team brings a bit of cheer to your day. Your kind words are truly appreciated and will be shared with everyone involved in your care.
I look forward to their visits.
Thank you so much for your kind words. We're truly delighted to hear that our carers have made such a positive difference in your life. It means a great deal to know you feel supported, respected and in good company. We'll be sure to pass on your lovely feedback to the team, it will mean the world to them.Thank you again for taking the time to share your experience.
It is a great relief to be able to rely on the support of Homelium carers in looking after my husband. I understand that it is probably inevitable that last-minute changes have to be made to the timetable, but we would appreciate notification of them if possible.
Thank you for your kind words, we're so pleased to hear that our carers are providing the support you and your husband need.We understand how important clear communication is, especially around any changes to care schedules. I'm glad to hear the team have already resolved this with you and we'll continue doing our best to keep you informed going forward.
My thanks to all
Thank you so much for your kind words. We're delighted to hear that our team helped put your husband at ease and that you're now able to enjoy a bit more freedom with peace of mind. We'll be sure to pass on your thanks to the staff involved - they'll be so pleased to know the difference they've made.
Very happy with the hole service from the initial interview and the staff sent out to help my mother. always turning up on time and giving my mother the time she needs and explaining what they are doing.
Thank you for your very kind words. We're happy to hear that mum is being looked after and given the time needed to ensure she understands everything the carers are doing to help her. I will ensure pass this lovely feedback on to the West Sussex team for you.
The team of carers have been amazing at providing the care needs of my Mother, who suffers with Early-Onset Dementia. The carers that visit her to provide support 4 times a day always have a smile on their face and provide my Mother with not only the care she needs, but also the conversation and laughs that someone living on their own can't do without. This leaves me feeling assured that she is being cared for during her illness. The team is also always on hand to facilitate extra needs that need to be put in place, and nothing is too much trouble. I would highly recommend Homelium to other families that might be facing what ours is.
We are grateful for the kind words you have shared about mum's care team. I'm pleased that they have been able to take pressure off and that you can feel assured that mum is being looked after and getting the care and companionship that you rightly say is much needed. The team will love to hear your feedback. Thank you!
Excellent service, kind, on time and never a problem. Always polite, helpful and caring. She always ensures that my wife has whatever she needs and does this to the best of her abilities, we really appreciate this and all your hard work.
Thank you so much for taking time out of your day to leave us these amazing comments. We're always so grateful to hear that what our team members are doing is making a true difference to our clients. We will pass this on to the carer! Thanks again.
I have been given limited time and the carers have been tremendously supportive, good-humoured, and professional and leave me feeling at ease. My 3 calls a day are a positive experience. I have not and will not hesitate to recommend Homelium to all my friends and family.
What lovely comments to hear about our West Sussex carers, it really does mean the world and the team will love to hear your feedback! I will make sure this is shared with them. Thank you for being an amazing client!
I would readily recommend them. There are very experienced carers who are happy to go the extra mile. Any queries or problems are dealt with. They seem to understand the stress involved in families coping with long-term illness. Thank you Homelium.
Dear Christine, thank you so much for your kind words. We are delighted to hear that you and your husband are pleased with the care and support provided by our team at Homelium. Your recommendation means a lot to us and we are grateful for your trust. We strive to offer the highest quality of care...
Thank you.
Thank you so much for taking the time to share your experience with us. We're delighted to hear that our team at Homelium, particularly Loraine, was able to assist you during your recovery period and ensure that your mother received the care she needed. Your kind words mean a lot to us, and we're...
Keep up the good work all of you.
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Homelium. Your kind words mean the world to us, and we'll be sure to pass on your praises to our dedicated team. We're here to support you and your mother every step of the way.
One lovely lady in particular has been amazing. She goes above and beyond on every visit. Nothing is too much. My aunt is very fond of this carer, as am I.
Thank you for your wonderful review! We're thrilled to hear that your aunt has been receiving fantastic care from our team, particularly from one of our dedicated caregivers. We're grateful for your kind words and will be sure to pass along your appreciation. If you ever need anything, please don't hesitate to reach out. Best regards, Homelium
Thank you Homelium.
Thank you for your kind words I will pass these on to Dad’s care team. It is always good to hear the care we provide improves the well-being of a client's life.
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