156 Great Charles Street, Queensway, Birmingham B3 3HN
- Older Person Care
- Younger Adult Care
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Home Care Providers Owned by BD - ACAH in West Midlands
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BD - ACAH Reviews in West Midlands (4)
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Review of Value Rich Care Pathways Ltd from Sue A (Daughter of Client) published on 19 November 2025 Submitted via Website•
Overall Experience
OUTSTANDING care with COMPASSION and EXPERIENCE
This organisation lives it's name. Their carers seem to have sincere vocations. They have been PROFESSIONAL with all the risks, medicine, care plan, advice. Dad's care plan was in a constant state of flux due to his sudden and rapid decline. They...
OUTSTANDING care with COMPASSION and EXPERIENCE
This organisation lives it's name. Their carers seem to have sincere vocations. They have been PROFESSIONAL with all the risks, medicine, care plan, advice. Dad's care plan was in a constant state of flux due to his sudden and rapid decline. They have shown FLEXIBILITY and I would say their carers have gone way beyond the call of duty. The organisation also CARED for their STAFF ensuring training, feedback and a regular rotation to allow them to have adequate rest. Their PRICES were sustainable but more their OVERALL GENUINE CARE left previous care providers look very poor indeed.
Review of Value Rich Care Pathways Ltd from M N (Daughter of Client) published on 4 November 2025 Submitted via Website•
Overall Experience
Our mother has recently arrived home after being in a respite care home following hospitalisation after a fall
Mum has Alzheimer's and associated behavioural difficulties.
Mum has Alzheimer's and associated behavioural difficulties.
It is very early days but we are really happy with the compassion and professionalism shown to mum who is always treated...
Our mother has recently arrived home after being in a respite care home following hospitalisation after a fall
Mum has Alzheimer's and associated behavioural difficulties.
It is very early days but we are really happy with the compassion and professionalism shown to mum who is always treated with kindness dignity and respect.
Mum has Alzheimer's and associated behavioural difficulties.
It is very early days but we are really happy with the compassion and professionalism shown to mum who is always treated with kindness dignity and respect.
Mum is still adjusting to being at home and having full time care but we are confident that she is in capable and caring hands
↩Reply from Nikita McFarlane, Registered Manager at Value Rich Care Pathways Ltd
Thank you so much for sharing this thoughtful review. We're sorry your mum had to go through a fall and hospital stay, coming home after respite is a big transition. It means a great deal to hear that our team's compassion, dignity and respect are coming through in her day-to-day care. Please keep...
Thank you so much for sharing this thoughtful review. We're sorry your mum had to go through a fall and hospital stay, coming home after respite is a big transition. It means a great deal to hear that our team's compassion, dignity and respect are coming through in her day-to-day care. Please keep letting us know what's working and anything you'd like us to adjust. We're here, and we'll continue to do everything we can to keep your mum comfortable, safe and well at home.
Review of Value Rich Care Pathways Ltd from S D (Daughter of Client) published on 28 October 2024 Submitted via Website•
Overall Experience
Carers have been consistent after the first week. The carers are professional, friendly, helpful and willing to accommodate my father's needs. They let you know when medication is low and creams running low. They communicate well with my dad who has dementia.
Carers have been consistent after the first week. The carers are professional, friendly, helpful and willing to accommodate my father's needs. They let you know when medication is low and creams running low. They communicate well with my dad who has dementia.
↩Reply from Nikita McFarlane, Registered Manager at Value Rich Care Pathways Ltd
Thank you for your kind words and for sharing your experience. We're delighted to hear that our team's dedication and attention have made a positive impact on your father's well-being. Supporting him with compassion, professionalism and personalised care is at the heart of what we do and we're...
Thank you for your kind words and for sharing your experience. We're delighted to hear that our team's dedication and attention have made a positive impact on your father's well-being. Supporting him with compassion, professionalism and personalised care is at the heart of what we do and we're grateful for the trust your family has placed in us. If there's anything more we can do to support your family, please feel free to reach out.
Review of Value Rich Care Pathways Ltd from I A (Granddaughter of Client) published on 25 October 2024 Submitted via Website•
Overall Experience
I am incredibly grateful for the exceptional home care service provided to my grandfather. The team displayed remarkable professionalism, compassion and dedication, making a significant difference in his daily life. They were attentive to his needs, respectful and went above and beyond to ensure...
I am incredibly grateful for the exceptional home care service provided to my grandfather. The team displayed remarkable professionalism, compassion and dedication, making a significant difference in his daily life. They were attentive to his needs, respectful and went above and beyond to ensure his comfort and well-being. Their kindness and expertise have truly enhanced his quality of life. I highly recommend their services to anyone seeking reliable and heartfelt care for their loved ones. Dealt with the manager who was very helpful and informative, she answered any questions my family had and has been absolutely fantastic. Cannot recommend this company enough. Thank you so much!
↩Reply from Nikita McFarlane, Registered Manager at Value Rich Care Pathways Ltd
Thank you so much for your heartfelt review. We are truly touched by your kind words and are thrilled to hear that our team has made a positive difference in your grandfather's daily life. Providing compassionate, attentive care is at the core of what we do and it's wonderful to know that it has...
Thank you so much for your heartfelt review. We are truly touched by your kind words and are thrilled to hear that our team has made a positive difference in your grandfather's daily life. Providing compassionate, attentive care is at the core of what we do and it's wonderful to know that it has enhanced his quality of life. It is a pleasure working closely with you and your family and we're delighted that our manager was able to provide the support and answers you needed. Your recommendation means the world to us and we're grateful for the trust you've placed in our team. Thank you again for sharing your experience.
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