Unit G5, 47-49 Park Royal Road, London NW10 7LQ
- Older Person Care
- Younger Adult Care
- Long Term
- Visiting Care
- Live-in Care
- Dementia Care
- 24 Hour Care
- Overnight Care (Sleeping)
- Overnight Care (Waking)
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Home Care Providers Owned by H&M Care Agency Ltd in London
Home Care Providers Owned by H&M Care Agency Ltd
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H&M Care Agency Ltd Reviews in London (1)
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Review of H & M Care Agency Ltd from H T (Client / Service User) published on 31 October 2022 Submitted via Website•
Overall Experience
It started with good service but went downhill thereafter. Some of the care providers were exceptional, very kind, and caring. I am not demanding but expecting value for money. Expected carers to come on time (always late) and stay for the assigned time and not rushing on the job. Lack of...
It started with good service but went downhill thereafter. Some of the care providers were exceptional, very kind, and caring. I am not demanding but expecting value for money. Expected carers to come on time (always late) and stay for the assigned time and not rushing on the job. Lack of communication when carer away and at times no cover.
↩Reply from Hassan Mohamed, Registered Manager at H & M Care Agency Ltd
Dear H T,
Thank you for taking the time to review our service. We are sorry to hear that the service did not meet the standards you expected.Looking at our records, the care workers did start the visit on time the majority of the time and they have always communicated to you whenever they were...
Dear H T,
Thank you for taking the time to review our service. We are sorry to hear that the service did not meet the standards you expected.Looking at our records, the care workers did start the visit on time the majority of the time and they have always communicated to you whenever they were running late. Unfortunately, the care workers can be late due to unforeseen circumstances.
We've replaced the carers numerous times and each time you were not happy with the carer.
H&M Care Agency strives to provide a high standard of care and always looking to improve our service. Every feedback we receive from our clients is important to us as it will only help to make the service better.
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