Care Provided by H & M Care Agency Ltd
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Contact H & M Care Agency Ltd to get a personalised quote
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Group / Owner
- H&M Care Agency Ltd
- Private Owned
Person in charge
- Hassan Mohamed (Manager)
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H & M Care Agency Ltd Reviews (1)
Over all time H & M Care Agency Ltd has 1 review.
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Overall Experience
Date Published
Reviewer Connection to H & M Care Agency Ltd
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Review from H T (Client / Service User) published on 31 October 2022 Submitted via Website•
Overall Experience
It started with good service but went downhill thereafter. Some of the care providers were exceptional, very kind, and caring. I am not demanding but expecting value for money. Expected carers to come on time (always late) and stay for the assigned time and not rushing on the job. Lack of...
It started with good service but went downhill thereafter. Some of the care providers were exceptional, very kind, and caring. I am not demanding but expecting value for money. Expected carers to come on time (always late) and stay for the assigned time and not rushing on the job. Lack of communication when carer away and at times no cover.
↩Reply from Hassan Mohamed, Registered Manager at H & M Care Agency Ltd
Dear H T,
Thank you for taking the time to review our service. We are sorry to hear that the service did not meet the standards you expected.Looking at our records, the care workers did start the visit on time the majority of the time and they have always communicated to you whenever they were...
Dear H T,
Thank you for taking the time to review our service. We are sorry to hear that the service did not meet the standards you expected.Looking at our records, the care workers did start the visit on time the majority of the time and they have always communicated to you whenever they were running late. Unfortunately, the care workers can be late due to unforeseen circumstances.
We've replaced the carers numerous times and each time you were not happy with the carer.
H&M Care Agency strives to provide a high standard of care and always looking to improve our service. Every feedback we receive from our clients is important to us as it will only help to make the service better.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 March 2021Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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