H & M Care Agency Ltd

Dear H T,

Thank you for taking the time to review our service. We are sorry to hear that the service did not meet the standards you expected.
Looking at our records, the care workers did start the visit on time the majority of the time and they have always communicated to you whenever they were running late. Unfortunately, the care workers can be late due to unforeseen circumstances.
We've replaced the carers numerous times and each time you were not happy with the carer.
H&M Care Agency strives to provide a high standard of care and always looking to improve our service. Every feedback we receive from our clients is important to us as it will only help to make the service better.