MasterStaff Healthcare

Abacus House, 8 Rope Walk, Garstang, Preston PR3 1NS
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9.6 62 Reviews
  • MasterStaff Healthcare, Preston
MasterStaff Healthcare provides care and support services to individuals living in the Preston, Chorley and South Ribble areas.

Carers provide domiciliary care to service users and are able to provide home care support packages that can be tailored to meet each individual's needs.

MasterStaff Healthcare can provide services such as: personal care, help and support with domestic tasks, medication management and companionship, as well as complex care and support.

Care workers have an extensive range of experience and knowledge assisting in the delivery of care and support. In addition, staff work with local authorities, primary care trusts and private and voluntary organisations.

Masterstaff healthcare provides in-house training for all carers including medication management , moving and handling, end of life, dementia and safeguarding

The CQC inspection on 3rd February 2020 rated the service 'good' for all of its service.

Care Provided by MasterStaff Healthcare

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20 – £25

Care needs - £20 for 0.5 call and £25 for 1 hour call
Home help - £20 an hour


please ring our office to discuss your needs

These prices are only a guideline, please contact MasterStaff Healthcare to find out the exact price for your requirements.

Contact MasterStaff Healthcare to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact MasterStaff Healthcare to get a personalised quote.

Good to Know

Owner

  • Masterstaff Limited
  • Privately Owned

Person in Charge

  • Carol Hargreaves (Director of care)
9.6

MasterStaff Healthcare has a Review Score of 9.6 (9.605) out of 10, based on 15 reviews in the last 2 years.
Over all time MasterStaff Healthcare has 62 reviews.

Overall Experience
  • 49
  • 13
  • 0
  • 0
  • 0
Date Published
  • 62
  • 3
  • 13
  • 15
  • 47
Reviewer Connection to MasterStaff Healthcare
  • 29
  • 11
  • 6
  • 4
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 62, showing 61-62
Review from Ummehani P (Daughter of Client) published on 27 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
MasterStaff Healthcare provided my father with high-quality care and treated him with dignity. The staff were extremely friendly and supportive. We were humbled by their services.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from N D (Son of Client) published on 10 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
MasterStaff have been looking after my mother for 2 years now and in that time we have had no cause for complaint. The carers are always polite and friendly and any issues that arise are always brought to the attention of myself or my sister.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.605)

Overview of Review Score

The Review Score of 9.6 (9.605) out of 10 for MasterStaff Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.730 for MasterStaff Healthcare is calculated as follows: ( (65 Excellents x 5) + (24 Goods x 4) ) ÷ 89 Ratings = 4.73
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for MasterStaff Healthcare is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.875
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

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Meet the Team (4)

Carol

Carol Hargreaves

Job Title: Registered Manger/ Director of Care Joined: 2015

Carol has worked in the healthcare industry for over 30 years now.
Carol has been a registered manager for many years and her motivation has always been to help facilitate people needing support to be able to stay in their own homes as long as they wanted to.


Carol is passionate about empowering people to feel confident and happy in all they do. She is happy to take on any challenge and always has an ear for people. She loves listening to people's life stories and is always happy to help.

Lynne

Lynne Reynolds

Job Title: Senior Care Coordinator Joined: 2016

Lynne has worked and progressed within the health and social care sector for over 10 years. During that time, she has gained NVQ levels 2 and 5 in Health and Social Care and NVQ level 3 in Business Administration.
Mainly working with the elderly and people with disabilities in a domiciliary care setting, she gets a lot of job satisfaction knowing that people are treated with dignity and respect within their own homes. Also, through her experiences in care, she’s very hands-on and will actively help in any situation to make sure that our service users receive quality care.

Britney

Britney Ross

Job Title: Field Care Coordinator Joined: 2017

Britney started her career with Masterstaff in 2017. In this time, she has gained NVQ 2 and 3. Progressing in her role from care worker to field care coordinator. Partly working out in the community and in the office. She has gained knowledge and skills to make sure that individuals are receiving the best quality care. Britney thoroughly enjoys doing both sides to the job, she enjoys seeing her clients and making a difference.

Keita

Keita Ferguson

Job Title: Field Care Coordinator Joined: 2023

Keita has worked in the care sector for 6 years. During this time, she has gained her NVQ 2 and 3. Keita has worked in all roles from carer, supervisor and now progressing into a field care coordinator. Keita is very dedicated to ensuring her clients receive top quality care.

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