Abacus Homecare

4th Floor, Houldsworth Mill, Houldsworth Street, Stockport SK5 6DA
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8.0 14 Reviews
  • Abacus Homecare, Stockport
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Care Provided

Types of Home Care

  • Visiting Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Domestic Services / Home Help
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care

Good to Know

Owner

  • L M Sheridan Ltd

Person in charge

  • Michelle Sheridan (Care Manager)
Are you the Owner/Manager of Abacus Homecare? View your Advertising Options

Abacus Homecare Reviews (14)

8.0

Abacus Homecare has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Abacus Homecare has 14 reviews.

Overall Experience

  • 9
  • 5
  • 0
  • 0
  • 0

Date Published

14
1
1
1
13

Review from C H (Daughter of Client) published on 23 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say thank you to the entire team who look after my mum.
They are kind, respectful and have loads of patience.
They treat my mum as an individual and sit and talk to her on every visit.
Nothing is too much trouble and they go over and above on occasions.
If there is ever a problem
and I contact them they are polite, professional and address the issue which has always been something very minor.
I am totally happy, satisfied and feel I can trust these ladies, which is priceless.
Thank you from a very grateful daughter.
Please can you pass on my thanks to all the ladies involved.
Thank you xx

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Treated with Dignity

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Review from Margaret H (Client) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the carers are extremely nice and mostly do whatever I ask them to do and they are very nice with me.

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Review from Annina H (Client) assisted by family/friend published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My problem with the company is that I have a different carer at night instead of the same one. I have a shower at night and would like one carer to help me instead of multiple carers each week. This would make my life more comfortable for me. A different one every night means I have to explain the procedure
night after night.

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Review from Patricia P (Client) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really satisfied with the service given. No problems to report.

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Review from Janet M (Daughter of Client) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is never ever going to accept carers, but the carers within this company are working wonders with my mum. The standard of care my mother is receiving is excellent and she has never been looked after so well, or as well as she will let you. There are going to be trying times ahead but I have
faith that we will make it together.

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Review from Mary S (Client) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

You provide a very high standard of care. My carers are always punctual. They are quick to notice if I'm not very well and are very supportive. There is good conversation with all of them (and a lot of banter!). They always treat me with dignity and respect. They don't always show their ID badge and
it would be a good idea to show their first name. They find time to chat with my husband, which is very good given my home circumstances.

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Review from Christine P (Daughter of Client) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has Alzheimer's and Abacus have been assisting her over the last 18 months with hygiene and dressing. We have found all the girls who have called in very professional and helpful. They supported us when mum had Covid19, nothing was too much trouble during this difficult time.

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Review from William W (Husband of Client) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found it very helpful and good liaison with all the carers make it a relaxed experience for my wife who has dementia. No issues at all.

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Review from B T (Client) assisted by family/friend published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with the two carers I have, they are willing to do any jobs for me. They are friendly and I enjoy them coming in.

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Review from C L (Client) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care I have received since having carers.

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Review from John S (Husband of Client) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the 4-5 carers we have encountered have proved excellent in every way. They have been punctual and efficient in everything they have undertaken. They established a positive, empathetic relationship with my wife and she has enjoyed their company.

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Review from Paul H (Son of Client) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abacus provided home care for my father who suffered from Motor Neurone Disease. I can honestly say the care given was outstanding, he couldn’t have been in safer hands.
My Dad thought of them more as friends than carers, they used to lift his spirits with each visit.
I couldn’t recommend Abacus highly
enough!

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Review from Julie H (Daughter of Client) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided to my mum has been consistent, reliable and stimulating. The staff always communicate in an appropriate manner and complete the details of the visits clearly so that the clients family can maintain a clear overview of the care and anything that may have changed.
There have been a
couple of occasions when the doctor has needed to be contacted for prescriptions to be issued and this was done immediately by the appropriate staff.
At times visits have been increased to cover extra requirements, this was helpful to Mum but also the family giving peace of mind to all.
The regular care has enabled mum to remain in her home and maintain the independence and comfort that she is familiar with, she enjoys the interaction with the staff and has built good relationships with them. I would happily recommend the company and the service provided.

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Review from D B (Nephew of Client) published on 23 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a nephew of my uncle, I have had contact with Abacus Homecare for the past 9 years until my uncle passed away last September.
They took care of him in a very pleasant manner. Doing their job and also having eye for client/service user in a very professional and comforting manner. Reliable staff
members and good management who were always prepared to make an extra effort.
I have also experienced that Abacus Homecare was a cooperative organisation which was always prepared to have dialogue with other institutions and take own initiatives in the best interest of the client/service user, in my case this was for my uncle.
I would highly recommend Abacus Homecare based on my 9-year relationship with them.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Abacus Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Abacus Homecare is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Abacus Homecare is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

Meet the Team (0)

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Frequently Asked Questions about Abacus Homecare

What Type of Services does Abacus Homecare offer?

Abacus Homecare offers Home Care.

How many Carers does Abacus Homecare employ?

Abacus Homecare employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Abacus Homecare to verify any information. View our terms and conditions. Abacus Homecare has an Basic Service - more info.