Anglian Care Ltd

259 Church Road, Benfleet SS7 4QN

Anglian Care strive for quality domiciliary services, at the same time as supporting each client's independence. The care team have been chosen for their skills and reliability and can be sourced for a wide range of needs, including personal care, house cleaning, meal preparation and companionship.

The agency takes pride in having a positive impact on a person's life, adhering to the standards of care regulators and taking account of personal preference at all times.

Owner : Anglian Care Limited

Person in charge: Stephen Mason (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Services Offered: Personal Care (on a contracted hours basis)

Care Offered: Dementia • Domestic Services / Home Help • Elderly Care • Mental Health Condition • Physical Disability • Sensory Impairment

Latest Care Quality Commission* Report on Anglian Care Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Anglian Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Anglian Care Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.701 for Anglian Care Ltd is calculated as follows: ( (82 Excellents x 5) + (18 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 107 Ratings = 4.701

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Anglian Care Ltd is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Anglian Care Ltd has a Review Score of 9.7 (9.701) from 18 Reviews

Average Ratings

  • Excellent
    14
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Anglian Care Ltd?

  • Extremely LIKELY
    16
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Anglian Care Ltd

  • Daughter of Client/Service User
    6
  • Son of Client/Service User
    5
  • Client / Service User
    3
  • Friend of Client/Service User
    1
  • Husband of Client/Service User
    1
  • more

My Mum has been using Anglian Care since December 2017. Both Mum and I have been very impressed how professional the company is run and how caring all the carers are. All the carers always take time with Mum and making sure she has everything she needs before leaving, they always check that she has taken her medication and making her a hot drink if she wants one. There has been a couple of occasions when Mum has been unwell and they have called the doctor to arrange a home visit. We could not ask for a better service.

How likely would you be to recommend Anglian Care Ltd? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

Desmond Cross at Anglian Care Ltd responded to this review on 09 May 2018:

On behalf of our care team we thank you for this review, many times do the outstanding work carried out by our community care staff go without a mention. Our team strive to give the best service we can under any situation, and through the dedication of all our staff members, we are making a positive difference in the life of the people we care for. I feel it is a privilege to work with such committed staff.

Anglian care has always provided excellent care to my parents. Following the death of my father, their help and assistance were exceptional. They proved to be extremely flexible in providing additional care for my mother even at short notice this included providing longer periods of care some of which was overnight. I'm not sure how we would have coped without their support.

How likely would you be to recommend Anglian Care Ltd? Extremely Likely

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Average Rating:   4 out of 5

My father in law has care visits AM and PM daily. They are very good with him and make him feel comfortable. They chat with him and make him tea and toast, which he loves. He always tells me about their visits and chats. We are very happy with this service.

How likely would you be to recommend Anglian Care Ltd? Extremely Likely

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Average Rating:   4.4 out of 5

My late mum received home care from Anglian Care Ltd for over four years. The service and care have been excellent which has enabled her to stay in her own home. The management and team of carers are very professional which reflects the level of care. The carers are extremely reliable, trustworthy and very caring towards her client.

On many occasions, the carers have gone over and above to help my mum and have supported me when needed. I would highly recommend Anglian Care Ltd and personally would like to thank them for caring for my mum. Thank you.

How likely would you be to recommend Anglian Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Mum has been receiving home care from Anglian Care for approximately 6 months and I can honestly say that the level of care that we are receiving is exceptional. All of the carers and office team are so very kind and considerate and are happy to help as much as they can, even at short notice. The whole team have given me so much support and the wonderful carers are so gentle, kind, and lovely to my Mum; they are a huge enhancement to Mum’s life, they genuinely care about every aspect of her wellbeing, they brighten her day and, for me, seeing Mum’s face light up when one of the lovely ladies comes in to see her is just incredible.

I would have no hesitation at all in recommending Anglian Care Ltd as an excellent home care provider.

How likely would you be to recommend Anglian Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

I contacted Anglian Care Ltd in the early part of 2015 and they quickly set up a care package for my Aunt. As she deteriorated they were able to adjust where required and this helped my aunt's who was 90 and myself to cope. They were at all times very caring and professional sadly she died in November 2016.

In March 2017, my other aunt was taken ill and Anglian Care Ltd managed to sort a care package in only a few hours which was a great comfort as she became seriously ill and died 2 weeks later.

Anglian Care Ltd went out of their way to accommodate my Aunts and it was very much appreciated.

How likely would you be to recommend Anglian Care Ltd? Likely

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Average Rating:   4.7 out of 5

Very supportive and happy with the service. Helps to take pressure and worry of caring for my parents. All the carers are very good.

How likely would you be to recommend Anglian Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

My experience of Anglian Care is an excellent service.
1) Their management are so professional, client focused and their attitude is reflected in their carers.
2) Carers are reliable, pleasant and helpful. They do what they should, including spending the appropriate amount of time there.
3) The "clocking in" phone system supports this and queries any misunderstandings.
4) If I need to occasionally vary a visit, I have always received a helpful response.

How likely would you be to recommend Anglian Care Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

Anglian Care have provided an excellent and professional service to my mother and I feel confident and assured that she was being cared for in a friendly but professional way.

How likely would you be to recommend Anglian Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Anglian Care have been excellent care workers for my mum. Always doing more than was asked. I would recommend them to anyone. I had tried 3 other agencies before Anglian Care.

How likely would you be to recommend Anglian Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

The care my mum received whilst Anglian Care were visiting her was excellent. All the carers were polite and very helpful. My mother's main carer we saw was patient and very helpful with my mum, she put in extra shifts when dad passed away to sit with my mum so I could go and make all my dad's funeral arrangements.

She also attended the funeral as my mum's carer. Also, another carer went beyond her duties and sat with mum one evening so I could attend a family function. I would recommend Anglian Care to anyone looking for care in the home.

How likely would you be to recommend Anglian Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Fantastic service. The company runs a great team. Second to none, reliable and friendly. Made my dad's remaining few months a lot easier. All the carers went beyond the call of duty.

How likely would you be to recommend Anglian Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

The service and care is excellent.

How likely would you be to recommend Anglian Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

I felt comfortable being asked questions and giving my opinions when I was explained the questions.
I feel comfortable having carers look after me. They are very helpful and tend to my needs in a caring way. I would recommend this company.

How likely would you be to recommend Anglian Care Ltd? Likely

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Average Rating:   3.3 out of 5

Very happy with the service provider.

How likely would you be to recommend Anglian Care Ltd? Extremely Likely

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Average Rating:   3.7 out of 5

All my carers are cheerful, efficient and kind. Normally, I have three different carers over a 7 day period who are known to me and are very caring. If there is a problem, they usually have a suggestion to solve it and nothing is too much trouble.

How likely would you be to recommend Anglian Care Ltd? Extremely Likely

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Average Rating:   4.7 out of 5

I have nothing but praise for Anglian Care Ltd. My mother used their services for close to two years and throughout this period they were exemplary. The administrative and co-ordination department did their best to ensure my mother was allocated the time slots she wanted and were always on hand to speedily add back-up when unscheduled visits were required. The girls at the sharp-end were excellent. Good humoured, well-trained and professional, they showed my mother respect, empathy and consideration throughout her illness and as my mother's condition deteriorated they always tried to put her in good spirits. My mother developed a strong bond with many of the girls and despite the frustrations brought on by her condition always looked forward to their visits. My mother always spoke highly of the girls to her friends, and believe me she wasn't one to hold back should the need arise. As the son, I had full confidence in the company and I would not hesitate in recommending them to others.

How likely would you be to recommend Anglian Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

I found the carers and staff most helpful and understanding. My friend has dementia and seems to be getting worse by the day. The carers were very understanding and caring. I would not have been able to look after my friend had it not been for their moral support and kind words.

How likely would you be to recommend Anglian Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

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Awards / Recognitions

April 2016

February 2015

Job Vacancies

Staff Profiles

Samantha

Samantha Parker

Job Title: Person centred care planner

Joined: 2012

Description:

Sam has been a great success at Anglian Care attending the Southend Adult college and with some great work has passed level 2 and 3 diploma with City Guilds in Health and Social.

Sam has gone from strength to strength helping the Team at Anglian Care to provide a valuable care service for the elderly in our local community. This enable Anglian Care to support its service users if required 24 hours 365 days a year.

Thank you Sam from the Team at Anglian Care.

Liza

Liza Bolden

Job Title: Care coordinator

Joined: 2010

Description:

Came to Anglian Care as a staff carer and through some hard work as passed her level 2 diploma and level 3 in health and social care. The courses were supplied by Southend Adult College who we commend on giving Liza great support to achieve her goal.

Liza is well liked by staff and the people who use our service and is dedicated to excellence.

Keep up the good work Liza.