Owner : Astra Care Services Limited
Person in charge: Susanne Black (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Services Offered: Adult Care (18+)
Care Offered: Alcohol Dependence (Past or present) • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Learning Disability • Physical Disability • Sensory Impairment
Latest Care Quality Commission* Report on Astra Care Services: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.7 (maximum of 10) for Astra Care Services is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Astra Care Services in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.8 out of 5 from 2 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.909 for Astra Care Services is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) ) ÷ 11 Ratings = 4.909
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 1.75 Points relating to the number of positive Reviews for Astra Care Services is based on 2 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.5 = 3.5 then divided by 2 = 1.750
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Astra Care Services has a Review Score of 6.7 (6.659) from 2 Reviews
Review submitted from a Website Submission by J H (Daughter of Client) on Thursday 2 March 2017. Relates to April 2016.
Astra Care Services provided care for my father for a number of years.Having tried a couple of other care services we were unable to find the correct level of care to my father's needs and also finding the right carers that he warmed too whilst he was ill. We found management and carers extremely accommodating when we needed to adjust the level of care for my father as his illness progressed.We always found the staff friendly, professional and always showed compassion and empathy towards not only us but also our father towards the final stages of his illness.I always felt at ease knowing that he would be taken care of when I was not around and they kept me informed if there was the slightest concern.I would highly recommend Astra Care to anyone who is looking for services for their mother, father, sister or any relative that needs tailored care. The carers may I add made my father's last days as comfortable as possible and I would recommend them for anyone seeking home care.
How likely would you be to recommend Astra Care Services? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review submitted from a Website Submission by Daniella H (Daughter of Client) on Friday 24 February 2017. Relates to November 2016.
Astra Care really does care. I had total peace of mind with the level of care my father recieved. His carers built trust and became like part of the family, being house-bound sometimes they were the only people he saw in a day. My dad wouldnt have been able to stay in his home without the amazing carers. Reliable and able to manage a very diffcult poorly man.
Thanks Astra.
How likely would you be to recommend Astra Care Services? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
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