Betamindes Ltd

Overall my mother is happy with the care she receives. However, it would be better if she knew when to expect the Tuesday carer (for housework). The time of arrival varies from week-to-week and she is not told in advance when it is likely to be.

Is there a plan for better continuity of carers? In particular, there is a different carer almost every Tuesday.

Very happy with the care my husband is getting from everyone. Carers are very caring and friendly, making sure my husband with MND is given a lot of understanding with his severe disabilities. Many thanks to you all.

Since Betamindes started coming to Mum each day morning to help her get showered and dressed I have been happy with the care that she is receiving from the carers. They appear to be very supportive towards Mum and are patient with her, especially as initially Mum didn't want anyone coming. Mum now seems to have settled into a routine and we, as a family, are happy with the care she is receiving.

The carers are all bright, cheerful and very helpful. They seem very professional too.

Betamindes Ltd has provided a care service to my mother for the last 4 and a half years. The carers who have attended always provide a conscientious service capable of dealing with difficult situations especially as my mother's needs increase with her ageing years. Also, I have always had help and support from the office staff.

On behalf of my husband, I would recommend Betamindes Ltd to friends and family. Very warm and welcoming a home from home. The staff are all very nice. Could not ask for any better for my husband.

Betamindes was recommended to us when we needed a carer for Mum in 2013. She quickly took to the loving and sensitive care. When Dad started to need care in 2015 it was a no-brainer to call on Betamindes again. The carers were skilled (both practically and emotionally) in dealing with Dad's increasingly individual and complex needs. We have always thought of them as our "Angels of Mercy" and will be forever grateful for their care and love.

I cannot fault the care my 96-year-old mother has received during the 12 months of using Betamindes Ltd. The staff are kind, caring and very helpful. The daycare centre is both relaxing and also full of activities to keep the mind stimulated. The centre also provides excellent home care.

I am very pleased with the service my father is receiving. The ladies are very professional and have, on occasion, gone the extra mile by getting my dad a paper or milk from the shop. I would highly recommend Betamindes Ltd to anybody who is in need of their services.

I find the carers of Betamindes, who have been attending to my needs for the past 9 months, very punctual and very helpful if you have any worries. The 30 minutes they spend with me makes my day, that's why I have scored them top marks. I would recommend them to anyone.

We are very satisfied with the care.

Congratulations Betamindes Ltd, a fine service with excellent staff.

I have always found the carers of Betamindes extremely caring and efficient in every way. If they are slightly late they are very apologetic. I find the whole package is absolutely excellent. I do recommend your company to others.

Wife was engaged throughout the day with a variety of crafts, music, discussions and other interests. The food was varied and well received. Staff have been cheerful, caring and respectful. Wife has raised no complaint over the weeks and always welcomes the days when she is taken to Betamindes.

My partner attended the day centre for about 2 years and she loved it. Her mood was always a lot happier when I picked her up and she slept better afterwards. Having the support of the day centre meant my partner stayed at home for a lot longer than we anticipated as I was able to manage with having a break.

Father-in-law enjoyed his days with Betamindes albeit only a short time. Mum has started to attend and participates in the activities, eats a good lunch and enjoys the company. After taking a while to get her to attend, she realises that it's company she misses at home. It gives me peace of mind that she is well cared for. Weekends are starting to be a problem as she does not get out of bed 'as nothing to do'.

We have been delighted with the excellent care provided to mum by Betamindes Ltd. We could not have managed without them. All of the carers have been efficient, compassionate, friendly and punctual. Office staff have always been very helpful and efficiently many thanks to all.

The staff are sensitive and thoughtful in the way they deal with Mum and our family whilst we travel the dementia journey. It is hard to support someone who is having to give up her independence but still insists she can do lots of things which are now beyond her. They have worked hard to develop her trust and maintain her dignity whilst doing the personal stuff. They have been unfailingly patient whilst her demands and preferences change from day to day.

My only complaint is that we haven't yet found a foolproof way of communicating with them on the little things, which are often the most important. The care file is always filled in but rarely do they have time to look at the family section so we have resorted to a notepad on the kitchen counter. Our situation is that I live nearby and we pop in most days so maybe this is a bit unusual. Overall I find the care plan file a bit confusing, and not very user-friendly because it can be difficult to find the relevant page.

We are very pleased with the care my brother is receiving. The ladies and gent are very caring and dedicated to their work.

My brother seems happy and pleased to see his carers, this means a lot to us. They have great respect for him and are eager to learn about his past. Hopefully, this will enable them to interact with him on subjects he is familiar with.

It is also important to have dementia training and talking to some of the carers they have also experienced it within their family.