Betamindes Ltd

1A Rope Lane, Wistaston, Crewe CW2 6RB

At Betamindes, staff are fully committed to supporting your independence, whether in your own home, out and about or here at our Day Centre.

It is committed to providing the highest quality care service throughout the Cheshire area including Nantwich, Crewe, Shavington, Wistaston, Wybunbury, Haslington and Sandbach.

The services includes the provision of community home care and respite care services facilitated in the day centre.

At Betamindes, staff work collaboratively with other health providers to deliver a person-centered, holistic service to the individuals supported.

The CQC inspection in 2016 rated Betamindes as ‘Good’ overall and we are constantly striving to improve. Staff actively encourage feedback from all the stakeholders involved in the delivery of our support services and endeavor to provide a reactive response as part of ‘Our Promise’.

Staff know that the transition from living independently to requiring support can be overwhelming. Staff are here to offer expertise and support throughout the journey and advocate working in the best interests of those who use the services.

The Betamindes culture promotes richness, meaningfulness and engagement for those who are supported. Whether it be a shopping trip, a companionship visit in the home or a day spent with staff here in the day care centre, it is here every step of the way to empower and enable everyone to live the life of their choice.

Owner : Betamindes Limited

Person in charge: Dawne Yewbrey (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 38

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Betamindes Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.8 (maximum of 10) for Betamindes Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Betamindes Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Betamindes Ltd is calculated as follows: ( (15 Excellents x 5) + (3 Goods x 4) ) ÷ 18 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4 Points relating to the number of positive Reviews for Betamindes Ltd is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.8 Betamindes Ltd has a Review Score of 8.8 (8.833) from 3 Reviews

Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Betamindes Ltd?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Betamindes Ltd

  • Daughter of Client/Service User
    2
  • Sister of Client/Service User
    1

We have been delighted with the excellent care provided to mum by Betamindes Ltd. We could not have managed without them. All of the carers have been efficient, compassionate, friendly and punctual. Office staff have always been very helpful and efficiently many thanks to all.

How likely would you be to recommend Betamindes Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The staff are sensitive and thoughtful in the way they deal with Mum and our family whilst we travel the dementia journey. It is hard to support someone who is having to give up her independence but still insists she can do lots of things which are now beyond her. They have worked hard to develop her trust and maintain her dignity whilst doing the personal stuff. They have been unfailingly patient whilst her demands and preferences change from day to day.

My only complaint is that we haven't yet found a foolproof way of communicating with them on the little things, which are often the most important. The care file is always filled in but rarely do they have time to look at the family section so we have resorted to a notepad on the kitchen counter. Our situation is that I live nearby and we pop in most days so maybe this is a bit unusual. Overall I find the care plan file a bit confusing, and not very user-friendly because it can be difficult to find the relevant page.

How likely would you be to recommend Betamindes Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Kim Steele, HR Officer at Betamindes Ltd responded to this review on 15 Jan 2018:

Thank you Helen for your feedback. We will look into your comments and respond to you personally.

We are very pleased with the care my brother is receiving. The ladies and gent are very caring and dedicated to their work.

My brother seems happy and pleased to see his carers, this means a lot to us. They have great respect for him and are eager to learn about his past. Hopefully, this will enable them to interact with him on subjects he is familiar with.

It is also important to have dementia training and talking to some of the carers they have also experienced it within their family.

How likely would you be to recommend Betamindes Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

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Awards / Recognitions

There are no awards/recognitions posted yet for Betamindes Ltd

Job Vacancies

Staff Profiles

Dawne

Dawne Yewbray

Job Title: Registered Manager

Joined: 2005

Description:

Dawne has spent all her working life in the care sector and is a Registered Mental Nurse. Dawne has vast experience having spent many years working for the NHS, moving specifically into Dementia care in the late 1990s. Dawne then progressed through the ranks to lecture on the subject. Dawne set up and managed two day care centres for social services before launching Betamindes in 2005.

Fiona

Fiona Small

Job Title: Care Manager

Joined: 2017

Description:

Fiona comes to Betamindes with an extensive background in the care sector having undertaken various care roles throughout her career. Fiona has links with nursing, social and flexible care services. Prior to her role at Betamindes, Fiona was supporting a major care provider in the role of Regional Operations Manager. Skilled and knowledgeable, Fiona’s commitment to excellence assures quality care delivery across our range of services.

Ian

Ian Cowley

Job Title: Managing Director

Joined: 2005

Description:

Ian is from the local area and has been in business since the age of 23. He ran a successful joinery/carpentry business for 25 years before setting up Betamindes in 2005 with his partner Dawne Yewbrey. Ian has a personal interest and experience of looking after family members with different types of dementia and has used this extensive knowledge to create the quality service provided today.

Julie

Julie Crofts

Job Title: Care Coordinator

Joined: 2016

Description:

Julie has worked for the Betamindes service in a senior care worker capacity since January 2016. As an experienced member of the team, Julie is a key asset. Julie ensures the smooth running of the provision of care by co-ordinating rota management and is dedicated to the continuity of care for our clients.

Kim

Kim Steele

Job Title: HR Coordinator

Joined: 2016

Description:

Kimberley joined the Betamindes team in January 2017. Having worked in the care sector in a HR capacity for over 4 years, Kimberley brings with her particular skills to focus on Recruitment, Talent and Planning Resource Management. Kimberley graduated with a BA Hons in Psychology & Sociology in 2009 and is currently undertaking a CIPD Level 5 Diploma in Human Resource Management.

Lee

Lee Edwards

Job Title: Training Supervisor

Joined: 2016

Description:

After graduating from Performing Arts College in 2003, Lee took the opportunity to travel extensively by undertaking work in the tourism and entertainment industry. Lee’s career in the private healthcare setting began in 2010 when he took on the role of Activities Facilitator at Belong Care Village. This was a varied role that developed greatly over the seven-year period that Lee was with the company. Lee has a wealth of experience in the care sector and joins Betamindes in the capacity of Training Manager.