Bluebird Care Leeds North

2 Woodside Mews, Clayton Wood Close, West Park, Leeds LS16 6QE
Review Us
9.7 90 Reviews
  • Bluebird Care Leeds North, Leeds
Bluebird Care Leeds North know that there’s no place like home and are passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. Bluebird Care’s team offers a wide range of services from a half hour visit per week up to round the clock Live in Care. Tailored visits can include prescription and shopping collection to ensure their vulnerable customers stay safe inside.

Bluebird Care Leeds North’s full Live-in Care service is a popular option, where a suitably matched Care Assistant lives in the customer’s home. This enables customers to stay safe at home and the service is completely personalised to each individual customer and provides the ultimate in safety and protection.

When people live in their own homes and receive Bluebird Care’s services, they can keep to their own familiar routines, enjoy their garden and sit with their pets in their favourite armchair. Customer’s families and friends can be reassured in the knowledge that they are safe and well cared for.

With kindness and compassion, their highly-trained and trusted team delivers bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Group/Owner

Person in charge

  • Sophie Bellwood (Care Manager)

Bluebird Care Leeds North Reviews (90)

Total of 90, showing 81-90
9.7

Bluebird Care Leeds North has a Review Score of 9.7 (9.741) out of 10, based on 24 reviews in the last 2 years. Over all time Bluebird Care Leeds North has 90 reviews.

Overall Experience

  • 69
  • 20
  • 1
  • 0
  • 0

Date Published

90
5
6
24
66

Review from Angela (Daughter of Client) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate Bluebird highly enough.
Always helpful, happy, friendly with an out of hours team who are there in emergencies too.
Whether it’s asking if they can do some shopping or something more, it’s always arranged with a smile.
Living 3.5 hours drive away, Bluebird visit my parents every day
if there are any concerns, I get a call which puts my mind at rest.
Yesterday I received a call to say my dad wasn’t well. I got ready and got in the car ready to go up there. I was worried that my mum would be on her own waiting for the ambulance. I asked if the carer could stay, I understood that whilst under the Coronavirus situation if she couldn’t. The company rescheduled everything and the carer stayed with my parents until I arrived some 3-4 hours later.
You never know how an agency is until you need them at a time of emergency.
Bluebird have demonstrated repeatedly just how much they care.
Being able to live independently is made so much easier with this team of amazing carers.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Angela,
Thanks so much for taking the time to leave this review. We set ourselves very high customer standards and are delighted that this is what you receive. Everyone in our team loves what they do and we all love to care, it's an honour to support your Mum. Have a lovely day.

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Review from M H (Client) assisted by family/friend published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is comforting to know each night that the Bluebird carer, within minutes of the agreed time, will arrive and be cheerful, helpful and thoughtful about what she is doing and will often make helpful suggestions. I couldn't ask for a better start to the day.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hello, Thank you taking the time to leave a review about our services. We strive for excellence in our customer service, so if you have any suggestions for how we can be even better, please let us know on 0113 2589677 or leedsnorth@bluebirdcare.co.uk. Have a lovely day and stay safe.

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Review from R P (Client) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My main concerns are:-
Running out of things without being advised. Throwing out things after their expiry dates. Some carers are unsure about the aga and keeping it clean.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi, Thank you for taking the time to leave us a review. We set ourselves high customer service standards and it's great to hear that you're happy with the service you receive. We are always looking to continuously improve, so if you have further suggestions about we can resolve the points you made, please get in touch with us and talk it through with our friendly office team. Have a lovely day.

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Review from J C (Client) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the lady who is assisting me with my shower. She is very pleasant and very competent and I would certainly recommend her.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi, Thank you for taking the time to leave us a review. We set ourselves high customer service standards and it's great to hear that you're so happy with the service you receive. If you have any further suggestions about how can improve even further, please just let us know by emailing us at leedsnorth@bluebirdcare.co.uk or by calling us on 0113 2589677. Have a lovely day.

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Review from R I (Client) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So far I have three different carers and each one was very pleasant and helpful.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi, Thank you for taking the time to leave us a review. We set ourselves high customer service standards and it's great to hear that you're so happy with the service you receive. If you have any further suggestions about how can improve even further, please just let us know by emailing us at leedsnorth@bluebirdcare.co.uk or by calling us on 0113 2589677. Have a lovely day.

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Treated with Dignity

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Review from Derek B (Son of Client) assisted by family/friend published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service with friendly staff.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Derek, Thank you so much for taking the time to leave a review about our services. We remain honoured to support your Dad. Have a lovely day.

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Review from Michael (Brother of Client) published on 11 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my brother has been excellent. He has a brain injury and his carer is proactive and was quickly on his wavelength.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Thank you so much for taking the time to leave us a five-star review about the service your brother has received. We set ourselves very high standards of customer care and are delighted that this has been yours and your brother's experience. Have a lovely day.

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Review from Eleanor R (Client) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are extremely friendly and helpful with all tasks and treat me with respect. But also let me be independent when I want to be.

Reply from Sheree Jenman at Bluebird Care Leeds North

Hi Eleanor,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback. We set ourselves very high customer service standards so if there is anything you can suggest to make our service even better, give us a call on 01132589677 or email us at leedsnorth@bluebirdcare.co.uk.
Have a lovely day.

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Review from Suzanne D (Client) published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I require assistance getting in and out of my care and arrival to work and departure. Few companies could offer this assistance and most only worked until 4am. Bluebird have been a life line and have helped me keep my job by taking in this service for me. All the Bluebird carers are friendly and patient.

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Review from Anita S (Daughter of Client) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has regular care from Bluebird and is very happy with the carers who visit her. She is not very mobile and the carers treat her with dignity and compassion. She feels very comfortable and safe in their hands.

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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Bluebird Care Leeds North is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Bluebird Care Leeds North is calculated as follows: ( (108 Excellents x 5) + (33 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 143 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Leeds North is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

Meet the Team (2)

Sheree

Sheree Jenman

Job Title: Director

Sheree brings a wealth of professional expertise to Bluebird Care. Prior to owning Bluebird Care Leeds North, Sheree was a Quality Manager with the Bluebird Care Franchise Support Centre, providing advice and support to around forty Bluebird Care franchises in the North and East Midlands region.


Sheree said,
"Bluebird Care stands for exactly the type of quality care provision that I want to be associated with. I knew the moment I became involved with Bluebird Care that this brand represented the type of quality services that I’m happy to put my name to. Coming from a care and quality background, I self-assess our service on a daily basis and I’m only satisfied with a service that holds dignity and respect at its heart and is good enough for my own loved ones.”

Bringing with her, 18 year's experience in the health and social care sector in a variety of roles, Sheree initially worked as a front-line Support Worker, Registered Manager and then Senior Manager of multiple services. She worked as a Quality Assurance Manager for a large Yorkshire based Housing Association and then started her journey with Bluebird Care working for the Franchise Support Centre before investing in her own Bluebird Care franchise in early 2019.

A career in the social care sector has given Sheree the opportunity to lead a range of services including domiciliary care, care homes, extra care, supported living and day services and has experience of working with older people, people with learning disabilities, mental health issues, drug and alcohol misuse, homelessness, chaotic lifestyles and children and families.


Throughout her career, Sheree gained vital knowledge of the care industry and understands what excellent care looks like and more importantly, the impact that poor care has on the people who receive it.


Sheree is born and bred in Leeds and is very proud to be able to bring outstanding quality home care to her local community.

Sophie

Sophie Lowndes

Job Title: Care Manager

Joined: 2012

Sophie is the Care Manager and CQC Register Manager for Bluebird Care Leeds North. She started her journey with Bluebird Care as a Care Assistant in 2012 and flourished within a supportive environment, that saw her develop and progress to the Care Manager role.
Having worked in most roles within the business, Sophie is a fountain of knowledge in Care and Support.
Sophie leads the team with integrity, she thrives on learning every day and works hard to continuously develop the service. She manages operations in an organised manner and supports staff with confidence and kindness.


When it comes to passion for customer service and truly person-centred care, Sophie has bundles of it and her energy is infectious throughout the team.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Leeds North to verify any information. View our terms and conditions. Bluebird Care Leeds North has an Enhanced Service - more info.