Bluebird Care Leeds North

2 Woodside Mews, Clayton Wood Close, West Park, Leeds LS16 6QE
Review Us
9.7 93 Reviews
  • Bluebird Care Leeds North, Leeds
Bluebird Care Leeds North know that there’s no place like home and are passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. Bluebird Care’s team offers a wide range of services from a half hour visit per week up to round the clock Live in Care. Tailored visits can include prescription and shopping collection to ensure their vulnerable customers stay safe inside.

Bluebird Care Leeds North’s full Live-in Care service is a popular option, where a suitably matched Care Assistant lives in the customer’s home. This enables customers to stay safe at home and the service is completely personalised to each individual customer and provides the ultimate in safety and protection.

When people live in their own homes and receive Bluebird Care’s services, they can keep to their own familiar routines, enjoy their garden and sit with their pets in their favourite armchair. Customer’s families and friends can be reassured in the knowledge that they are safe and well cared for.

With kindness and compassion, their highly-trained and trusted team delivers bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

Care Provided by Bluebird Care Leeds North

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £39.95
  • Weekly Live-in Care Fees: from £1649.99

At Bluebird Care, we know that choosing care is a big decision for both you and your family. We are proud to offer a premium quality service that goes far beyond the basics, creating a perfectly tailored care plan that reflects what matters most to you. Our approach means family members can go back to being sons, daughters, partners and loved ones again while we take care of the day-to-day support with kindness and professionalism. With open and transparent communication you can access real-time care notes through our secure family app giving peace of mind wherever you are.


We have a proud history of consistently achieving good ratings across all areas of CQC inspection, 100% compliance in Bluebird Care’s internal quality standards and recognition through multiple care sector awards. We also provide 24/7 support in an emergency outside of office hours so you are never alone. Our highly trained Care Experts are carefully matched to each customer ensuring continuity, dignity and trust. From companionship to complex care we deliver the highest standards so that you and your family can focus on making the most of every moment together.

These prices are only a guideline, please contact Bluebird Care Leeds North to find out the exact price for your requirements.

Contact Bluebird Care Leeds North to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Bluebird Care Leeds North to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Sophie Bellwood (Care Manager)

Bluebird Care Leeds North Reviews (93)

9.7

Bluebird Care Leeds North has a Review Score of 9.7 (9.742) out of 10, based on 22 reviews in the last 2 years.
Over all time Bluebird Care Leeds North has 93 reviews.

Overall Experience
  • 72
  • 20
  • 1
  • 0
  • 0
Date Published
  • 93
  • 7
  • 10
  • 22
  • 71
Reviewer Connection to Bluebird Care Leeds North
  • 42
  • 24
  • 10
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 93, showing 61-80
Review from J C (Daughter of Client) published on 27 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird continues to deliver outstanding care to my father and have not let the pandemic phase them at all. My father and I have been kept well informed with updates about the pandemic and his care team are always smart, clean and in full protective equipment. The team at their office continue to be
kind, organised and professional and our family will use Bluebird for as long as we can.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North
Thank you so much for taking the time to leave such a kind review. We're so pleased that you feel this way, as we work hard to provide an excellent level of customer service and standard of care. Have…read more
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Review from Martin C (Nephew of Client) published on 26 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Impeccable service, knowledgeable team, each one with a heart of gold. They provide care for my vulnerable aunt and she couldn't be happier now. She went into a care home but didn't settle well due to the strict routines that didn't suit her. Bluebird Care helped to bring her back home where she wants
to be and the difference in her is remarkable. Bluebird helped by putting us in touch with an Occupational Therapist who recommended equipment to help my aunt get around her house safely. She's happy and alert now and looks forward to her carers visits each day. Don't even bother trying anywhere else, the service these provide is second to none. Many promise you the earth and don't deliver whereas these do exactly what they say they will, which is reassuring when it comes to family.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North
Hi Martin, wow what an amazing review! Thank you so much for taking the time to leave your feedback about us. We work really hard to deliver excellence in care and we're delighted that you feel your…read more
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Review from Debbie O (Client) published on 21 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My carers do everything I need so I can stay at home. They help with my medicine and getting up and about. My life was miserable before my Bluebirds started helping me. I've got my life back and it means so much. I had other care companies before and they used to come late all the time but my Bluebird
carers come to my house when it suits me which is so much better. We always have a laugh too it's great.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North
Hi Debbie,
Thank you for taking the time to leave us such a fantastic review! We thoroughly enjoy spending time with you and supporting you. We do our very best to provide an excellent service and…
read more
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Review from William B (Partner of Client) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife's carers at Bluebird Care Leeds North have been nothing short of outstanding, two carers, in particular, are her main carers, and they ensure she is comfortable, clean and happy at all times. She has Alzheimer's and needs a lot of care and stimulation now, they are wonderful with her and also
have a good sense of humour. My wife and I are at ease with them being part of the furniture in our home. The care they provide means that I get a break when I need it. I love my wife dearly but a little time to relax is sometimes needed and much appreciated when her carers arrive. They even go so far as to make me a cup of tea and prepare a slice of cake for me, so I can put my feet up in the other room.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North
Hi William, thank you for taking the time to leave this wonderful review. It made us quite emotional reading this because we’re so happy that you feel you have the break you deserve when our Carers…read more
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Review from J M (Client) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird Care Leeds North are an exceptional company who listen and acknowledge my choices and my desire for independence. The staff are caring and considerate and I will be using the company for the foreseeable future.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North
Hi and thank for you so much for taking the time to leave us such a wonderful review. We thoroughly enjoy supporting you to live your life, your way and we work hard to make sure we meet our customers…read more
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Review from George (Brother of Client) published on 19 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
They support my brother who has complex needs and a learning disability, they care for him as if they are his own family. They are patient and knowledgable and the office staff are so flexible with us and can't do enough for us all.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North
Hi George, Thank you so much for taking the time to leave us such a wonderful review. We work hard to deliver a 5-star service and are delighted that you feel we deliver this standard. Have a lovely…read more
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Review from Samantha A (Sister of Client) published on 9 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird helps my sister with everything she needs and know they are always looking out for her and have her best interests at heart. Nothing is too much and they are so helpful, they deserve a medal working in this pandemic. They never complain even though they have full PPE on and must be uncomfortable.
I couldn’t manage to look at my sister on my own and am so thankful.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North
Hi Samantha, thank you so much for leaving such a fantastic review. We’re happy to hear that you’re so satisfied with the service, we work really hard to provide excellence in our care and support…read more
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Review from Valerie H (Client) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not ask for more kindness The change to new visiting times recently has worked very well following a very distressing time after an incident that was nothing to do with Bluebird, but they saw I needed extra help and came to my rescue. Bluebird made changes I needed and are very helpful and pleasant
with understanding. It cheers me up each day to see them!
Reply from Sheree Jenman, Director at Bluebird Care Leeds North
Hi Valerie, Thank you so much for taking the time to leave such a fantastic review. We're delighted that you feel you receive a 5-star service and thoroughly enjoy supporting you! Have a lovely day.
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Review from John H (Son of Client) published on 21 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find that Bluebird Care is a professional, reliable and caring organisation.
I feel that the staff genuinely care about mu father and so a good job overall.
I am pleased with my choice of carers.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North
Hi John,
Thank you for leaving such a positive review about our services. We are continuously looking for ways we can exceed our customer's expectations, so if you have any suggestions about how we…
read more
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Review from John R (Son of Client) published on 21 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always happy to help, really friendly, reliable and for my dad, a godsend.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North
Hi John,
Thank you so much for taking the time to leave such a fantastic review. We're delighted that you're so pleased with our service. It's really important to us to get it just right for every…
read more
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Review from Hilda O (Client) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care assistants provide an excellent standard of care, whilst preserving my independence as much as possible. They are all sensitive to my needs and provide support and care as required. The continuity of care enables them to be aware of issues that need intervention; for example, if I have an infection,
they know if I am confused and need antibiotics. When attending my hospital appointments, my consultants value their input and contribution to the consultation.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North
Thank you for leaving such a positive review and we are delighted to hear you’re so happy with the service you receive from us. If there is anything you could suggest we could do to be awarded 5 stars…read more
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Review from Pamela B (Daughter of Client) published on 9 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been with Bluebird for nearly 2 years and we have been very pleased with the service we have received. Two or three carers in particular really go above and beyond to make my father's difficult life a little easier. They put on washing and hang it up, attend to his personal care and prepare
his breakfast and a sandwich and buttered scone for lunch. They have not let us down once, every morning a carer has come, all through lockdown and the pandemic. We are truly appreciative and thankful to Bluebird for making an elderly, disabled man's life better and enabling him to carry on living in his own home.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North
Hi, Thank you so much for taking the time to leave us such a great review. We're honoured to support your Father, he's a lovely man. I notice you awarded 4 out of a possible 5 stars for 'value for…read more
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Review from Patricia M (Client) assisted by family/friend published on 8 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the carers considerate, helpful and caring. No task is too small or great. I have always found that they arrive on time, thus allowing me to organise/plan my day.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North
Hi Patricia,
Thank you so much for taking the time to leave us a review. We're pleased that you feel the service you receive from Bluebird Care is good. I you have any suggestions for how we can…
read more
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Review from Alice W (Client) published on 29 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel like the Bluebirds are my family, I don't have any family living close to me and they look out for me as if they are my own flesh and blood. They are simply angels! I wouldn't be able to stay at home without them and I love their company.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North
Thank you so much for taking the time to leave such a lovely review. We love spending time with you and supporting you to stay at home safely. Have a lovely day.
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Review from L K (Daughter-in-law of Client) published on 29 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no problems with any of the care my mother-in-law has received. I am also appreciative of the suggestions made by the carers to make my mother-in-law's care better. She looks cared for and comfortable and it enables her to stay in her own home.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North
Thank you so much for taking the time to leave us a review. We're delighted that you feel that your mother-in-law is well cared for. If you have any ideas about how we can provide even more value for…read more
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Review from R O (Son of Client) published on 14 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very good manner with my parents.
Very helpful.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North
Hi and thank you for taking the time to leave us a review. We're delighted that you're happy with the service we provide to your parent. If you have any suggestions about we can improve further. Have…read more
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Review from Bob B (Son of Client) published on 20 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm delighted with Bluebird's professional and caring approach to dealing with my mother.
It has been a difficult step forwards for my family, and I'm pleased to say that everything appears to be going well.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North
Hi Bob, thank you so much for taking the time to leave such a lovely review. It's important to us that we provide excellent standards of care and support and it's great to hear that we are getting…read more
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Review from Bessie K (Client) published on 3 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird have been visiting me for years. They come 3 or 4 times a week and help me with my domestic tasks because I’m no longer able to do it myself. All the carers are lovely, kind and willing to help me with anything. It’s so nice to see a friendly face, have our chats and I feel really happy with
the service.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North
Hi Bessie, thank you so much for taking the time to leave us such a lovely review. It's an honour to support you and we enjoy our chats very much too. Enjoy the rest of your day.
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Review from P D (Client) published on 30 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird Care has been wonderful in helping me recover from my operation. Nothing is too much trouble, and I look forward to my daily visits as we have a good natter. They even filled up my bird feeder so that I could watch the birds from my chair.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North
Hello, thank you so much for taking the time to leave such a lovely review. We're delighted that you receive 5-star service, as we set ourselves very high standards of customer service and care. Have…read more
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Review from G G (Client) published on 30 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are great. I am glad I have them. I would recommend them to anyone. I think they are smashing.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North
Hello,
Thank you so much for taking the time to leave us a review. We're thrilled that you feel you receive an excellent service as we set ourselves very high standards of customer service and care.…
read more
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  • Care / Support
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  • Treated with Dignity
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Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for Bluebird Care Leeds North is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.742 for Bluebird Care Leeds North is calculated as follows: ( (97 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 128 Ratings = 4.742
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Leeds North is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (8)

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Meet the Team (2)

Sheree

Sheree Jenman

Job Title: Director

Sheree brings a wealth of professional expertise to Bluebird Care. Prior to owning Bluebird Care Leeds North, Sheree was a Quality Manager with the Bluebird Care Franchise Support Centre, providing advice and support to around forty Bluebird Care franchises in the North and East Midlands region.


Sheree said,
"Bluebird Care stands for exactly the type of quality care provision that I want to be associated with. I knew the moment I became involved with Bluebird Care that this brand represented the type of quality services that I’m happy to put my name to. Coming from a care and quality background, I self-assess our service on a daily basis and I’m only satisfied with a service that holds dignity and respect at its heart and is good enough for my own loved ones.”

Bringing with her, 18 year's experience in the health and social care sector in a variety of roles, Sheree initially worked as a front-line Support Worker, Registered Manager and then Senior Manager of multiple services. She worked as a Quality Assurance Manager for a large Yorkshire based Housing Association and then started her journey with Bluebird Care working for the Franchise Support Centre before investing in her own Bluebird Care franchise in early 2019.

A career in the social care sector has given Sheree the opportunity to lead a range of services including domiciliary care, care homes, extra care, supported living and day services and has experience of working with older people, people with learning disabilities, mental health issues, drug and alcohol misuse, homelessness, chaotic lifestyles and children and families.


Throughout her career, Sheree gained vital knowledge of the care industry and understands what excellent care looks like and more importantly, the impact that poor care has on the people who receive it.


Sheree is born and bred in Leeds and is very proud to be able to bring outstanding quality home care to her local community.

Sophie

Sophie Lowndes

Job Title: Care Manager Joined: 2012

Sophie is the Care Manager and CQC Register Manager for Bluebird Care Leeds North. She started her journey with Bluebird Care as a Care Assistant in 2012 and flourished within a supportive environment, that saw her develop and progress to the Care Manager role.
Having worked in most roles within the business, Sophie is a fountain of knowledge in Care and Support.
Sophie leads the team with integrity, she thrives on learning every day and works hard to continuously develop the service. She manages operations in an organised manner and supports staff with confidence and kindness.


When it comes to passion for customer service and truly person-centred care, Sophie has bundles of it and her energy is infectious throughout the team.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Leeds North to verify any information. View our terms and conditions. Bluebird Care Leeds North has an Enhanced Service - more info.