Bluebird Care Leeds North

2 Woodside Mews, Clayton Wood Close, West Park, Leeds LS16 6QE
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9.7 90 Reviews
  • Bluebird Care Leeds North, Leeds
Bluebird Care Leeds North know that there’s no place like home and are passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. Bluebird Care’s team offers a wide range of services from a half hour visit per week up to round the clock Live in Care. Tailored visits can include prescription and shopping collection to ensure their vulnerable customers stay safe inside.

Bluebird Care Leeds North’s full Live-in Care service is a popular option, where a suitably matched Care Assistant lives in the customer’s home. This enables customers to stay safe at home and the service is completely personalised to each individual customer and provides the ultimate in safety and protection.

When people live in their own homes and receive Bluebird Care’s services, they can keep to their own familiar routines, enjoy their garden and sit with their pets in their favourite armchair. Customer’s families and friends can be reassured in the knowledge that they are safe and well cared for.

With kindness and compassion, their highly-trained and trusted team delivers bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £39.95
  • Weekly Live-in Care Fees: from £1649.99

At Bluebird Care, we know that choosing care is a big decision for both you and your family. We are proud to offer a premium quality service that goes far beyond the basics, creating a perfectly tailored care plan that reflects what matters most to you. Our approach means family members can go back to being sons, daughters, partners and loved ones again while we take care of the day-to-day support with kindness and professionalism. With open and transparent communication you can access real-time care notes through our secure family app giving peace of mind wherever you are.


We have a proud history of consistently achieving good ratings across all areas of CQC inspection, 100% compliance in Bluebird Care’s internal quality standards and recognition through multiple care sector awards. We also provide 24/7 support in an emergency outside of office hours so you are never alone. Our highly trained Care Experts are carefully matched to each customer ensuring continuity, dignity and trust. From companionship to complex care we deliver the highest standards so that you and your family can focus on making the most of every moment together.

These prices are only a guideline, please contact Bluebird Care Leeds North to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Sophie Bellwood (Care Manager)

Admission Criteria

  • No specific restrictions, please call us to discuss your individual needs.

Bluebird Care Leeds North Reviews (90)

9.7

Bluebird Care Leeds North has a Review Score of 9.7 (9.725) out of 10, based on 20 reviews in the last 2 years.
Over all time Bluebird Care Leeds North has 90 reviews.

Overall Experience
  • 69
  • 20
  • 1
  • 0
  • 0
Date Published
  • 90
  • 5
  • 6
  • 20
  • 70
Reviewer Connection to Bluebird Care Leeds North
  • 40
  • 24
  • 10
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 90, showing 41-60
Review from E B (Client) published on 17 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with my Bluebird team who are just lovely to me and so helpful, always do all they can to help me if I only remember to ask them.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi, Thank you so much for taking the time to leave us such a wonderful review, it means a lot to us and our carers enjoy and look forward to visiting you! Have a lovely day and thanks again.

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Review from M R (Client) published on 21 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been satisfied with the staff, care, meals which you provide and would recommend your care anytime and also the staff and office staff.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi and thank you for such a fab review, we try our best to deliver excellence in homecare so if there is anything you would like to bring us up to 5 stars in each area, do let us know at the office 01132589677. Have a lovely day and thanks again.

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Review from Bernard S (Client) published on 8 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely brilliant people at Bluebird. They make this grumpy fella a very happy man with their care and kindness. They all make time for you and nothing seems too much whether it's those in the office or my usual carers. We have a giggle and I do look forward to seeing them, such a good bunch.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Bernard, Thank you so much for your kind review, it made us smile! We're so delighted that you feel you receive a 5-star service across the board because we work hard to provide excellence in care. Have a lovely day.

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Review from R P (Client) published on 3 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very comfortable with my current carers. I can think of nothing else to say without going into finer detail. If there were a complaint it's so trivial it's not worth bothering about.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Thank you so much for leaving us such a fab review. Your feedback is important to us. Thanks again and have a lovely day.

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Review from F B (Daughter of Client) published on 22 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t fault the team at Bluebird, they are on top of everything with my Mum’s care. They contact me regularly to let me know me how things are going and what they have been doing to support Mum. Mum has quite complex health needs and they work so well with the Nurses involved and have arranged for
Occupational Therapists to assess her which resulted in Mum getting better equipment to help her get around at home.
Mum really enjoys seeing her carers and although we were worried about having carers in, we didn’t need to be. They are fantastic! Well done Bluebird.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Thank you so much for taking the time to leave us such a wonderful review. We know that good communication is essential for the peace of mind of family members of our customers, so we do try our best in this regard. Have a lovely day.

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Review from David (Son of Client) published on 15 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care staff were always caring, compassionate and attentive. Communication with family was always timely, focussed, supportive and appropriate. Whenever support needed to be increased or altered in any way, Bluebird did so efficiently.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Thank you David for leaving us such a lovely review, it means a lot to us. We did contact David to ask if we could have improved on value for money and David said, "I am content that the cost of care was reasonable and for this reason, I answered ’satisfactory’. If the cost of care was superb value for money, I would be suspicious that corners were being cut."

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Review from Elaine W (Daughter of Client) published on 2 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father receives excellent care from his Bluebird carers, they have gained my father’s trust, who was a little reluctant to receive help at first. I do believe he would not be without his Bluebirds now, he speaks about them very fondly. Whenever I have contacted the office, the staff are pleasant,
taking an interest and easy to talk to, they clearly have their customers’ best interests at heart. They respond quickly to any request we have and find ways to accommodate us with our last-minute requests for additional visits when needed. I see that Bluebird have recently won awards and I can see why as they go above expectations for our family.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hello Elaine, Thank you so much for taking the time out of your day to leave us such a fabulous review! We are passionate about the service we deliver, so this means a great deal to our team. Have a lovely day.

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Review from Eileen L (Client) published on 25 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 92-year-old mum has dementia and was well cared for by the lovely carers who looked after her.
Bluebird was very informative and loved the app provided to monitor mum's daily visits.


I would highly recommend.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Eileen,
Thank you for taking the time to leave us such a lovely review. We're delighted that you're happy with the service we provide to your Mum. If there is anything you can suggest that would help us achieve 5 stars for the value for money section, please let us know, we love to receive feedback.

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Review from Margaret R (Sister of Client) published on 20 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care of my sister has been second to none. Myself and my sister are very grateful for the care provided to her. The whole team at Bluebird have been very professional and caring. It seems to be a very tightly and well organised business and that’s reassuring for us both.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Margaret, thank you for taking the time to leave us such a wonderful review! It’s a pleasure to support your sister. We work really hard to deliver consistently high standards so we’re delighted that you feel this way. Have a lovely day.

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Review from Chris T (Daughter of Client) published on 14 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Bluebird are the best we’ve experienced and we’ve had some bad experiences with home care companies. They are always on the ball and alert to changes in my Mum’s health and mood, they make suggestions to help but somehow never take over and just feel like a safe pair of hands. Everyone we
have spoken to has been friendly and polite and even though I know they must be terribly busy as they help many people, they make us feel like we’re the only family they support and are very giving with their time. We’re completely happy with Bluebird!
Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hello Chris, Thank you so much for taking the time to leave us such a wonderful review. Your feedback means a lot to us and we do work hard to keep our standards of care high for our customers and their families. Have a lovely day.

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Review from Wendy L (Daughter of Client) published on 8 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird provides a high standard of care to my elderly mother. The access to the online daily care comments is particularly helpful, I can take a look at these whilst I am at work to see how Mum's start to the day was. Communication from the office team is very good and efficient. Everyone I deal with
is very professional, knowledgeable, compassionate, and caring. Mum has built some good relationships with the carers who provide her care. Overall I feel Bluebird provides an excellent service of care.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Wendy, thank you for taking the time to leave us such a great review! We're delighted that you're so happy with our service. If you have any suggestions for how we can provide more value for money to reach 5 stars in your opinion in this category, please let us know on 0113 2589677 or leedsnorth@bluebirdcare.co.uk. We're always open to suggestions. Have a lovely day.

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Review from Sadie W (Daughter of Client) published on 8 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird are miles ahead in terms of quality of care than other care companies we’ve used. They are professional, competent and it’s obvious from every person I have spoken to in the team that they are kind and generous people.
I couldn’t cope with everything when I was caring for Dad on my own but
since Bluebird have been involved, I’ve got my life and my relationship back with Dad. I know that if Dad ever needs any extra visits, they have a well-managed team and always find a way to accommodate our requests.
Dad enjoys the visits from his carers, they take such good care of him and he always looks immaculate. He has a cheeky sense of humour which his carers bounce off.
There are not enough words to thank you Bluebirds.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Sadie, thank you for leaving us such a wonderful review! We're delighted you feel this way about the service we provide and we very much enjoy our visits with your Dad. We work really hard to provide excellence in care so your words mean such a lot to us. Thanks again and have a lovely day.

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Review from E H (Client) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the care workers that have been to look after me are all so kind. They will do anything for me and nothing is too much for them. They are chatty and that is what I like. They only have kind words to say and I look forward to seeing them each morning. You were recommended to us and you are the best.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Good afternoon, thank you so much for leaving such a wonderfully warm review. We love visiting you and are delighted you feel you receive a 5-star service. Have a lovely day.

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Review from Robert A (Client) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From starting with Bluebird their admin and information have been excellent both from their local office and all the friendly caring staff who help me at home. I look forward to their visits and appreciate their care for me at home. They are top dollar in cost but as always you get the best if you pay
for it and they are the best in this field in my experience. I haven't yet met the franchise holder but would like to leave especially my thanks to all the friendly folk at Horsforth Leeds. Well done guys 11 out of 10!
Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Robert, what a fantastic review! Thank you so much for taking the time to share your thoughts about our service. We set ourselves very high standards and are delighted you feel you receive a 5-star service from us. We must have an introductory catch up soon! Have a lovely day. Best wishes.

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Review from Mariea B (Daughter of Client) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such thoughtful, kind and caring staff. My dad has loved the cards and little parcels of goodies that have been sent out. He felt special on his birthday after receiving a card. He also particularly loved his Easter and Spring parcel with seeds for planting; naming his seedings after his regular carers.
This has been a great comfort to our family to see that our dad is being looked after by such a caring team that know him! He’s happy and we are too! Well done Bluebird xxx
Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Mariea, Thank you so much for taking to leave this wonderful review. We absolutely love supporting your Dad, he makes us smile every day. We do work really hard to try and make every one of our customers feel valued and special so we're delighted to hear that you and your Dad feel this way. Have a lovely day.

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Review from M P (Client) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First Class..
Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Michael, Thank you so much for taking the time to leave us such a brilliant review! We absolutely love supporting you and do work really hard to provide an excellent service, so we're delighted that you feel this way. Have a lovely day.

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Review from Chris B (Client) published on 7 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird has been very professional throughout all our dealings and has been able to provide the level of care that my mum needed. They have been able to accommodate last-minute changes and being extremely flexible in their approach to my mum's situation.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Chris,
Thank you so much for taking the time to leave us such a wonderful review. We work really hard to provide excellent quality service and we're delighted that you feel this way. We love what we do! Have a lovely day.

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Review from J C (Daughter of Client) published on 27 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird continues to deliver outstanding care to my father and have not let the pandemic phase them at all. My father and I have been kept well informed with updates about the pandemic and his care team are always smart, clean and in full protective equipment. The team at their office continue to be
kind, organised and professional and our family will use Bluebird for as long as we can.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Thank you so much for taking the time to leave such a kind review. We're so pleased that you feel this way, as we work hard to provide an excellent level of customer service and standard of care. Have a lovely day

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Review from Martin C (Nephew of Client) published on 26 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Impeccable service, knowledgeable team, each one with a heart of gold. They provide care for my vulnerable aunt and she couldn't be happier now. She went into a care home but didn't settle well due to the strict routines that didn't suit her. Bluebird Care helped to bring her back home where she wants
to be and the difference in her is remarkable. Bluebird helped by putting us in touch with an Occupational Therapist who recommended equipment to help my aunt get around her house safely. She's happy and alert now and looks forward to her carers visits each day. Don't even bother trying anywhere else, the service these provide is second to none. Many promise you the earth and don't deliver whereas these do exactly what they say they will, which is reassuring when it comes to family.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Martin, wow what an amazing review! Thank you so much for taking the time to leave your feedback about us. We work really hard to deliver excellence in care and we're delighted that you feel your Aunt receives this standard and honoured to have been able to help bring her back home. Have a lovely day.

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Review from Debbie O (Client) published on 21 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My carers do everything I need so I can stay at home. They help with my medicine and getting up and about. My life was miserable before my Bluebirds started helping me. I've got my life back and it means so much. I had other care companies before and they used to come late all the time but my Bluebird
carers come to my house when it suits me which is so much better. We always have a laugh too it's great.
Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Debbie,
Thank you for taking the time to leave us such a fantastic review! We thoroughly enjoy spending time with you and supporting you. We do our very best to provide an excellent service and it's great to hear that you feel it's a 5-star service across the board! Have a lovely day.

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Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for Bluebird Care Leeds North is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.725 for Bluebird Care Leeds North is calculated as follows: ( (89 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 120 Ratings = 4.725
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Leeds North is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (8)

Meet the Team (2)

Sheree

Sheree Jenman

Job Title: Director

Sheree brings a wealth of professional expertise to Bluebird Care. Prior to owning Bluebird Care Leeds North, Sheree was a Quality Manager with the Bluebird Care Franchise Support Centre, providing advice and support to around forty Bluebird Care franchises in the North and East Midlands region.


Sheree said,
"Bluebird Care stands for exactly the type of quality care provision that I want to be associated with. I knew the moment I became involved with Bluebird Care that this brand represented the type of quality services that I’m happy to put my name to. Coming from a care and quality background, I self-assess our service on a daily basis and I’m only satisfied with a service that holds dignity and respect at its heart and is good enough for my own loved ones.”

Bringing with her, 18 year's experience in the health and social care sector in a variety of roles, Sheree initially worked as a front-line Support Worker, Registered Manager and then Senior Manager of multiple services. She worked as a Quality Assurance Manager for a large Yorkshire based Housing Association and then started her journey with Bluebird Care working for the Franchise Support Centre before investing in her own Bluebird Care franchise in early 2019.

A career in the social care sector has given Sheree the opportunity to lead a range of services including domiciliary care, care homes, extra care, supported living and day services and has experience of working with older people, people with learning disabilities, mental health issues, drug and alcohol misuse, homelessness, chaotic lifestyles and children and families.


Throughout her career, Sheree gained vital knowledge of the care industry and understands what excellent care looks like and more importantly, the impact that poor care has on the people who receive it.


Sheree is born and bred in Leeds and is very proud to be able to bring outstanding quality home care to her local community.

Sophie

Sophie Lowndes

Job Title: Care Manager Joined: 2012

Sophie is the Care Manager and CQC Register Manager for Bluebird Care Leeds North. She started her journey with Bluebird Care as a Care Assistant in 2012 and flourished within a supportive environment, that saw her develop and progress to the Care Manager role.
Having worked in most roles within the business, Sophie is a fountain of knowledge in Care and Support.
Sophie leads the team with integrity, she thrives on learning every day and works hard to continuously develop the service. She manages operations in an organised manner and supports staff with confidence and kindness.


When it comes to passion for customer service and truly person-centred care, Sophie has bundles of it and her energy is infectious throughout the team.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Leeds North to verify any information. View our terms and conditions. Bluebird Care Leeds North has an Enhanced Service - more info.