Bridge Care Services Ltd

8-10 Market Street, Marple, Stockport SK6 7AD

Bridge Care Services Ltd offer trained and reliable staff who are committed to support independence in the home. Patience and compassion are key service attributes and all care techniques are personalised to suit the individual client and their families.

Health and well-being are prioritised throughout all objectives and decision-making, while the company also provide cleaning and hairdressing services. The possibilities of care packages to contribute to life satisfaction are many and varied.

Owner : Bridge Care Services Ltd

Person in charge: Patricia Jarrett (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 72

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Bridge Care Services Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Bridge Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Bridge Care Services Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.723 for Bridge Care Services Ltd is calculated as follows: ( (111 Excellents x 5) + (33 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 148 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Bridge Care Services Ltd is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Bridge Care Services Ltd has a Review Score of 9.7 (9.723) from 25 Reviews

Average Ratings

  • Excellent
    19
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bridge Care Services Ltd?

  • Extremely LIKELY
    22
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bridge Care Services Ltd

  • Daughter of Client/Service User
    9
  • Client / Service User
    8
  • Son of Client/Service User
    3
  • Mother of Client/Service User
    2
  • Daughter-in-law of Client/Service User
    1
  • more

For the past few years, my sister and her husband have been supported at home by a team of carers from Bridge Care Services Ltd. We have been very happy with the care, respect, suggestions and general support that have both received.

Following my brother-in-law's severe stroke and admission to a nursing home and including my sister's frailty and mental confusion, the increased care and support has been invaluable. The friendly, reliable daily care by both carers and office staff has been excellent. We would not cope without them and cannot praise them enough.

How likely would you be to recommend Bridge Care Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

My carers are really helpful and cheer me up.

How likely would you be to recommend Bridge Care Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

We have been so lucky finding Bridge Care Services (when hearing other comments about their care companies)
They arrive on time and are very caring to my disabled husband and go the extra mile if needs be.

How likely would you be to recommend Bridge Care Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

Very satisfied with service received.

How likely would you be to recommend Bridge Care Services Ltd? Extremely Likely

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Average Rating:   4.2 out of 5

Staff are reliable, honest, caring, helpful, very much like a family member. They give peace of mind knowing the client will be well cared for. The company is professional, trustworthy, helpful. They have never failed to attend a shift and all staff are trained to a high standard. We cannot praise both the staff and company enough.

How likely would you be to recommend Bridge Care Services Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

Excellent and friendly service from the office and carers.

How likely would you be to recommend Bridge Care Services Ltd? Likely

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Average Rating:   4.8 out of 5

All the staff have been lovely that have taken care of my mum. They all treat her very well and as a friend which has made it easier to adapt to having extra help. It certainly has given me peace of mind knowing she is being visited and looked after each morning while I am at work.

How likely would you be to recommend Bridge Care Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

Very pleased with the standard and quality of Bridge Care Services.

How likely would you be to recommend Bridge Care Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

On the whole, I am very pleased with the service provided.

How likely would you be to recommend Bridge Care Services Ltd? Extremely Likely

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Average Rating:   3.7 out of 5

My elderly parents finally agreed to have care after much persuading. However, they are now very happy to allow the very pleasant and hard working staff to help them daily.
Any problems are always flagged up and this gives peace of mind to us as well as them.
A very hard job is done in a friendly and efficient way.

How likely would you be to recommend Bridge Care Services Ltd? Likely

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Average Rating:   3.8 out of 5

We have always found Bridge Care to be reliable and compassionate, despite increasing disability and consequent demands on the service it has coped cheerfully and effectively.
Our father has been able to stay in his own home much longer that might otherwise have been the case.
He has always been treated with dignity and cared for sensitively.

How likely would you be to recommend Bridge Care Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

Bridge Care are an honest, reliable and trustworthy agency.
The staff are caring, thoughtful and helpful, considering my needs when assisting with my everyday needs.
They are more like family than strangers. The office staff are always helpful if I phone to discuss my care package.

How likely would you be to recommend Bridge Care Services Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been with Bridge Care for a number of years now and currently has 6 visits a day.
Where possible the office allow continuity in her care.
Mums dignity and respect are always catered for and sometimes I need to ring them for an earlier call which has been facilitated, eg. If she urgently needed the toilet.

How likely would you be to recommend Bridge Care Services Ltd? Extremely Likely

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Average Rating:   4.2 out of 5

My mother in law has Dementia (limited short term memory)
Bridge Care have been looking after her for over 4years, initially a morning call to give her medication, this then increased to three times a day at mealtimes, also to help with personal care.
Bridge Care have been brilliant, they call if there are any concerns, we have very good communication with them. When my husband was going through cancer treatment and ops it meant I did not have to worry, as I knew she was being well cared for.
It is great that she has a rota of the same carers, some of whom go over and beyond the call of duty.
They are great and do an excellent job. Thank you.

How likely would you be to recommend Bridge Care Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

I was admitted to hospital on August 16th, 2016 to have a complete left shoulder replacement. After the operation, I was discharged on August 25th, 2016. My care with Bridge Care started on August 29th, 2016. I really did not want any care but when the care started I was amazed at the service that all these girls/ladies provided for me. Every person connected to Bridge Care were exceptional, nothing was too much trouble for these ladies to do. If I need any care in the future I will not hesitate to contact the office at Bridge Care. By the way, I am an 89-year-old gentleman. I totally relied on my carers.

How likely would you be to recommend Bridge Care Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

My brother and I are so appreciative of the care and attention all the carers give to my mum (and dad). One weekend stands out though, one of my mum's carers noted a bulge in my mum's groin and thought it may be a hernia, my mum had been vomiting as well so the carer contacted the office and to cut a long story my mum's GP was contacted. A visit arranged and my mum given the all clear. It was so good to know that action would be taken when problems reported. We were kept informed all the time. Thank you so much for all you do.

How likely would you be to recommend Bridge Care Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

I contacted Bridge Care last year as we needed some extra help for my mum after my dad passed away.
Mum was really reluctant to have anyone in her house and especially carers. Bridge Care took the time to come out to meet us and especially to meet mum so they could match her with the perfect carer for both her needs, and her personality.
Right from the first visit mum took a real shine to the ladies that were chosen to visit her and she now sees them as her friends not carers. As mum has Alzheimer's her needs and her moods can change from visit to visit but the team just cope amazingly. Nothing ever seems to be a trouble to them, from the management in the office to the carers, I can not speak highly enough of them all.
Thank you Bridge Care, you are making our lives so much better, especially mums.

How likely would you be to recommend Bridge Care Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

The personal care and attention my husband receives is of a high quality. The staff are friendly and courteous. Every effort is made to ensure that his needs are met and his dignity respected. I found the 'office' staff very helpful and accommodating.

How likely would you be to recommend Bridge Care Services Ltd? Extremely Likely

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Average Rating:   4.7 out of 5

I was very reluctant to have carers as I thought they would invade my privacy, but my family were worried as I had had a few falls. We were recommended to try Bridge Care and so I thought I'd give them a try.
I have been quite happy as all the carers are pleasant and very capable and I feel much better now due to knowing that if I don't feel well, someone is going to call in each morning and help me to get going or contact someone who will do.

How likely would you be to recommend Bridge Care Services Ltd? Likely

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Average Rating:   4 out of 5

The carers are friendly, approachable and very reliable. They inform us if any concerns. Dad was very uneasy about employing carers at first but now looks forwards to their visits. My sister and I feel as though we also have support as well as our dad.

How likely would you be to recommend Bridge Care Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

I would just like to say that Bridge Care Services are the top dog and i wouldn't want to change them for anything, they are kind, considerate and would do anything for you within reason. They are simply the best.

How likely would you be to recommend Bridge Care Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

Bridge Care Services have looked after mum for several years now, carers visiting 4 times a day. There are about 12 carers who regularly visit. All of them without exception are friendly and professional. Mum really looks forwards to their visits and considers them to be her friends. Communication with the family is excellent. The carer is competent at every visit. Notes are left if anything has run out (e.g bread) and we get a phone call if its anything important. E.g. medication not delivered, low on medical supplies, mum not feeling well etc and as mum is very deaf the carers phone us with any messages mum wants to get to us. I would say that the staff are the company's greatest asset and i would have no hesitation in recommending them indeed, mum's brother now uses then for caring and also cleaning.

How likely would you be to recommend Bridge Care Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

My mum has medium stage dementia with very limited short term memory. The 3 times weekly visits allow her to continue living independently while giving us all the reassurance she is ok.

How likely would you be to recommend Bridge Care Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

I am happy with the care my mother gets, but she is not happy having a male carer, she is not allowing the carers to give her any personal care or change her clothes which is one of the main things she needs a carer for.

How likely would you be to recommend Bridge Care Services Ltd? Extremely Likely

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Average Rating:   4.2 out of 5

'Bridge Care' send two carers morning and evening to get mum up and dressed, and into bed. They also call four lunchtimes to give mum something to eat, and attend to her personal care.

The carers who attend to mum are the same team each week, so mum is happy for them to help her, as they are familiar faces.
They are all polite, smart and efficient. The staff treat mum with respect and speak to her with consideration, from the youngest carers to the older more experienced carers.
The office staff are also extremely helpful, and go out of their way to help and support both mum, and myself.
'Bridge Care' are an excellent care service.

How likely would you be to recommend Bridge Care Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

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