Over all time Brookfield Care Agency Ltd has 1 review.
Overall Experience
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Review from Susan D (Daughter of Client) published on 1 July 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
Brookfield Care have been looking after my parents for approximately two years. I have found them to be well managed, caring and professional. The carers have consistently taken care of both my parents who have differing needs as Mum has mental health needs due to dementia and Dad has more physical
and personal care needs due to Parkinson's disease. The carers have gone above and beyond their duty, often bringing in shopping when needed. Even went out to Dad when he locked himself out between visits. They have kept me informed about all aspects of Mum and Dad's care and have treated them with respect and dignity. They have been very supportive to me and are friendly and approachable.
I would not hesitate to recommend them to anyone who is looking for reliable care for their loved ones.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
21 Mar 2020
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Brookfield Care Agency Ltd
What Type of Services does Brookfield Care Agency Ltd offer?
Brookfield Care Agency Ltd offers Home Care.
How many Carers does Brookfield Care Agency Ltd employ?
Brookfield Care Agency Ltd employs 29 carers.
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