Brunelcare Somerset Home Care Services

Crypton Technology Park, Crypton House, Bristol Rd, Bridgwater TA6 4SY
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9.7 24 Reviews
  • Brunelcare Somerset Home Care Services, Bridgwater
Brunelcare Somerset Home Care Services, based in Somerset, provides high quality care to people in their own homes.

Somerset Home Care service was rated by England's care regulator the Care Quality Commission as ‘Good’ in all areas in April 2022 (safe, effective, caring, responsive, and well-led).

Home care services include personal care such as help washing and dressing, dementia care, respite care, reablement and assistance with household chores etc.
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Other Care Provided

  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: £30.93 – £31.93

Please enquire about Bank Holiday charges

These prices are only a guideline, please contact Brunelcare Somerset Home Care Services to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Mandy Curran (Manager)

Brunelcare Somerset Home Care Services Reviews (24)

9.7

Brunelcare Somerset Home Care Services has a Review Score of 9.7 (9.748) out of 10, based on 23 reviews in the last 2 years.
Over all time Brunelcare Somerset Home Care Services has 24 reviews.

Overall Experience
  • 18
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Date Published
  • 24
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  • 23
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Reviewer Connection to Brunelcare Somerset Home Care Services
  • 15
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Total of 24, showing 1-20
Review from S S (Client) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always enjoy all my carers, their company and assentance when needed.
Reply from Mandy Curran, Manager at Brunelcare Somerset Home Care Services

Thank you for your feedback and for talking the time to send this in it is very much apprciated

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Review from Diana G (Client) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service I get from all carer remain excellent standard since the first ever came to me.
Wonderful manners and I am treated with great repect.
Reply from Mandy Curran, Manager at Brunelcare Somerset Home Care Services

Thank you so much for taking the time to write this lovely compliment I will share it with the team

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Review from Janet S (Client) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ever since I needed carers and I chose Brunelcare and they are the best and nothings too much trouble.
Reply from Mandy Curran, Manager at Brunelcare Somerset Home Care Services

Thank you this is lovely to read I'm glad you are pleased with the service you are receiving

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Review from Patricia R (Client) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good caring & helpful
Reply from Mandy Curran, Manager at Brunelcare Somerset Home Care Services

Thank you for your feedback I will share it with the team

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Review from J M (Partner of Client) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are please with the help we recieve for my partner
Reply from Mandy Curran, Manager at Brunelcare Somerset Home Care Services

Thank you for taking the time to feedback it is aprreciiated

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Review from Susan P (Client) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brunel service is excellent - they turn up when they say they will and carry out tasks as requested
Reply from Mandy Curran, Manager at Brunelcare Somerset Home Care Services

Thank you for your lovely feedback I will let the team know

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Review from June H (Client) assisted by family/friend published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care I am receiving from Brunelcare. I would like to keep the bed I have been given to support my health. I was told to replace 2x beds that I bought myself to help with the assisted bed from Brunelcare. At present I do not use the bed as I am just getting over a hip replacement.
Reply from Mandy Curran, Manager at Brunelcare Somerset Home Care Services

Thanks for your feedback I'm pleased you are happy with the service you receive if there is anything else we can do to support you please do not hesitate to contact us

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Review from B W (Client) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the carers to be friendly caring and willing to do any task. They are all pleasant and usually on time. We couldn't manage without them they help us so much.
Reply from Mandy Curran, Manager at Brunelcare Somerset Home Care Services

Thank you very much for taking the time to provde feedback

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Review from Angela T (Client) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The girls that come are good, always willing to help with things, some more than others.
Reply from Mandy Curran, Manager at Brunelcare Somerset Home Care Services

thank you very much for taking the time to review our service we appreciate your feedback

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Review from Janet B (Client) assisted by family/friend published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
They are a lovely group of carer's and are very kind and treat me with kindness and respect
Reply from Mandy Curran, Manager at Brunelcare Somerset Home Care Services

Thank you for your lovely feedback I will share this with the team

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Review from Liz B (Daughter of Client) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dads review of care was carried out in a very thorough, kind and professional manner. We were given every opportunity to describe the care required in different situations.
Reply from Mandy Curran, Manager at Brunelcare Somerset Home Care Services

Thank you very much for your feedack I will pass this on to the team

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Review from D K (Mother of Client) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely friendly staff. All regulars so my daughter knows them. A problem with water on the floor being trod over bedroom but not the caers fault. I will try to see if I could get a bigger shower trap. I bought plastic over shoes to help (which they did) until I was old they weren't allowed. Very dissapointing
& I don't know why not!
Reply from Mandy Curran, Manager at Brunelcare Somerset Home Care Services

Thank you for your feedback I have asked the Team Leader to speak to you about the plastic over covers for the shoes and I apologise that this was not communicated to you at the time

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Review from Dot P (Wife of Client) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer staff are excellent & are very supportive to both of us as my husband's health & mobility deteriorate. We couldn't do without their care & support. They deserve a medal!!
Reply from Mandy Curran, Manager at Brunelcare Somerset Home Care Services

Thank you very much for your review I will ensure that this is passed on to the care team.

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Review from S K (Daughter of Client) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to express my heartfelt gratitude for the exceptional care provided to my dad by your team of carers. following his discharge, all 8 carers have been nothing short of fantastic - we truly could not have asked for more. they immediately adapted to the home routine and made Dad feel at ease
during a difficult transition. once an active, independent 90-year-old (1 month ago!) he now requires support for every aspect of life. Despite this, the carers have approached their role with cheerfulness, respect and unwavering kindness. Also, they've connected on a personal level, taking time to engage about family photos, hobbies etc. Their professionalism and compassion have made an immeasurable difference, and we are so grateful for the dignity and warmth they bring to Dad's care.
Reply from Mandy Curran, Manager at Brunelcare Somerset Home Care Services

Thank you very much for this lovely feedback for the Discharge to Assess Team. I'm glad we were able to support your father during this difficult time and make things that little bit easier for him. I will pass this on to the Team, who I know will appreciate reading this.

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Review from Sharon H (Daughter of Client) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment the carers started looking after my mum, I felt that I had made the right choice. They treated her with respect and dignity. Listened to her wishes and also showed great kindness towards her. Everyone that I have dealt with has been approachable and accommodating. I couldn't have asked
for a more professional service to care for my mum.
Reply from Mandy Curran, Manager at Brunelcare Somerset Home Care Services

Thank you so much for this lovely review, I'm so glad that we were given the opportunity to support your mum and it is comforting to read that she was happy with the service we provided. I will ensure that we pass on your comments to the team.

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Review from H P (Client) published on 18 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brunelcare Somerset Home Care Services staff are very kind, thoughtful and helpful.
I couldn't live in my home without them coming. Nothing is ever too much and will always help with whatever.
Amend my calls around all my doctor and hospital appointments (two to three a week, sometimes more at the
moment).
Best care company around, so glad I have them and better than the previous company I had.
Thank you.
Reply from Mandy Curran, Manager at Brunelcare Somerset Home Care Services

Thank you for this lovely review; I will ensure that this is passed on to the carers and the coordinator who plans your work.

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Review from Christine F (Daughter of Client) published on 13 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum became ill at the beginning of the year and very quickly lost the capacity to look after herself. Prior to this, she had been extremely independent. I initially attempted to sort a care package with the hospital, who recommended several local care providers, none of which seemed suitable. I found
information about Brunelcare Somerset Home Care Services through an internet search and sent a rather desperate message to them at 11 pm one evening. Their response was received by 8 am the next morning, they could not have been more understanding, caring, efficient and informative.
They recommended a half-hour welfare daily package for Mum and met me at her property. They made Mum feel so comfortable and me so reassured that they were the correct choice for us. They are, without exception, kind, considerate and friendly. I cannot thank them enough. Not only do they check on her well-being but they all actively encourage her to take on her daily routine, get out into the garden and now even take short walks.
Reply from Mandy Curran, Manager at Brunelcare Somerset Home Care Services

Thank you so much for your lovely review, I will pass this on to the team supporting your mum. I'm happy that we were able to offer reassurance and support to both your mum and yourself.

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Review from D N (Client) published on 22 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been a client with Brunelcare since 2015 the carers I have had are great. In my opinion the problem is the office it changed when some of the office staff changed a few years ago. I am surprised that nobody has wondered why so many staff leave.
Reply from Mandy Curran, Manager at Brunelcare Somerset Home Care Services

Thank you for your review and feedback I wanted to reassure you that we have had less than 2% staff turnover in your area since 2022 and have been working hard to improve the service that we provide

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Review from R W (Client) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the carers to be supportive and encouraging to do as much as possible for yourself. The contract seems complicated and now well explained using too many technical works and abbreviations. Leaving the client and the home carer feeling isolated making a stressful situation worse.
Reply from Mandy Curran, Manager at Brunelcare Somerset Home Care Services

Thank you very much for your review i'm sorry you found the contract stressful and hard to understand.

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Review from Diana F (Client) published on 9 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care from all helpers. Very kind and helpful.
Reply from Mandy Curran, Manager at Brunelcare Somerset Home Care Services

Thank you for your kind review; I will pass this on to the team.

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Current Review Score: 9.7 (9.748)

Overview of Review Score

The Review Score of 9.7 (9.748) out of 10 for Brunelcare Somerset Home Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.748 for Brunelcare Somerset Home Care Services is calculated as follows: ( (106 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 135 Ratings = 4.748
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Brunelcare Somerset Home Care Services is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Apr 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about Brunelcare Somerset Home Care Services

What Type of Services does Brunelcare Somerset Home Care Services offer?

Brunelcare Somerset Home Care Services offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Brunelcare Somerset Home Care Services to verify any information. View our terms and conditions. Brunelcare Somerset Home Care Services has an Enhanced Service - more info.