I'm blessed to receive good careMoira C(Client / Service User)
Sometimes I don’t know where I’d be without Caremark.R O(Client / Service User)
Caremark under the managing director are excellentRobert M(Client / Service User)
I'm blessed to receive good careMoira C(Client / Service User)
Sometimes I don’t know where I’d be without Caremark.R O(Client / Service User)
Caremark under the managing director are excellentRobert M(Client / Service User)
Caremark Redcar and Cleveland provides care and support services to people, adults and children, within their own homes and also in the community, and is rated as 'good' by its regulator, the Care Quality Commission.
These services can range from helping people to cook a meal or take a bath, through to assisting those with more complex care needs, such as people who have dementia, physical disabilities or mental health...
Care Provided by Caremark Redcar & Cleveland
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 15 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £26.60
We offer 15, 30, 45 minute calls and above
Contact Caremark Redcar & Cleveland to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Caremark
- Private Owned
Person in charge
- Danielle Laverick (Registered Care Manager)
Caremark Redcar & Cleveland Reviews (75)
Caremark Redcar & Cleveland has a Review Score of 9.2 (9.224) out of 10, based on 5 reviews in the last 2 years.
Over all time Caremark Redcar & Cleveland has 75 reviews.
My husband and I are pleased with the care and attention our son is receiving at Caremark. We have seen a big change in his behaviour. We do not wish him to be anywhere else.
Thank you for taking the time to review our service, we are delighted you are so happy with the care we provide.
I'm very happy with everybody.
Thank you for your very kind words, we are delighted you are so happy with the care you receive.
I feel like I am supported by management team and staff are very supportive and help me a lot. I feel like I am always listened to and when I did my review I asked for day visits and to go to safe place every week and they were completed.
Thank you for taking the time to leave such a positive review, we are delighted you are so happy with the service you receive.
Thank you.
Thank you for taking the time to leave such a positive review, we really appreciate it.
Caremark have gone above and beyond with the activity days my mother attends on Wednesdays and Thursdays. My mother always seems happy, well-presented and cared for by Caremark.
Thank you for such a wonderful review. We are very pleased you are happy with the care we provide to your mum.
Caremark under the managing director are excellent and all of her staff are wonderful, caring and very friendly. I am glad I first met two people in a care home in the area and we then contacted Caremark, which was a very good move.
Hello, thank you for your very kind comments about Caremark and our staff. We really appreciate it.
Needing more care and support, I liaised with social services on help, and also I'm new to the are. I've found Caremark carers are just that, a mark of good caring, on whichever role or task at hand. Having done care work in the past, it is evident I'm blessed to receive good care, with smart attire and good attitude too. Thank you.
Hello, it's always nice to receive such lovely feedback like this from the people who support and we will make sure we share your comments with our carers. Thank you.
Talking to staff I feel that they are respected by the company and looked after.
Hello Christine, thank you for taking the time to leave such a lovely review. We are delighted you are so happy with the care we provide to your great-aunt.
I could never have got my husband home from respite without Caremark. I have four main carers that look after my husband, they are kind and respectful. I don't know where I would be without them, they support me in looking after my husband, from personal care transfers. Without this, my husband would have to go into 24-hour care. I want to thank them so much for the care they give and they also arrive with a smile on their faces which makes our day. Excellent service from supervisors and management to keeping me up to date in all we need to know.
Hi Edith, thank you for your lovely comments, we are so pleased you are happy with the service we provide.
I am quite happy with the care I receive. I like to be as independent as possible so I like to wash and dress myself and as far as I can, prepare my breakfast and lunch, I have usually run out of steam by around 3 pm so my carers serve a light tea. They are all most kind and pleasant and I enjoy the company of both older and younger carers, they keep me on my toes with their take on life so my days are usually interesting.
I feel the management staff should do more to ensure that I am introduced to new carers as it is very daunting to have them just turn up to do personal care when I’ve never met them. I have asked for introductions numerous times and they have failed to do this. I would also like to be informed of any changes on my rota such as the call time or which carer is coming.
I also have a weekly domestic call for housework and a range of tasks. Very useful.
The supervisors are kind and compassionate.
The office staff are lovely! Always interested and glad to hear from me by phone or email. I recently needed to add an evening medication call following surgery. The staff member who arranges the rota rang social services for me and it was all sorted out that afternoon.
Most importantly, my carers are bright, cheerful and know me well as an individual. I feel liked, valued and useful. We have great conversations and this means a great deal to me.
Hi Linda, what absolutely amazing comments, thank you so much for such kind words and we are delighted you are so happy with the support we provide.
I don’t know where I would be without Caremark, especially my bath call. I am a private person with certain things and the carers understand and respect my wishes.
If it wasn’t for my carers coming in to do my meals and administer my medication it might be days before I see anyone.
The carers take me to my appointments as my family live away and it’s one less thing for them to worry about.
Being a carer is a necessary job which is done well by all of the staff of Caremark.
All carers need to be kind and caring and aware of clients' needs, no matter what the weather is like they are there for you. Which every carer I have from Caremark does.
Sometimes I don’t know where I’d be without Caremark.
Hello, thank you for your very kind words about our carers, we are grateful.
On occasions, safeguards were put in place by our social worker.
My mother suffered from two forms of dementia and on numerous occasions, we had a carer who after her call would forget to lock the door,
I was visiting my mother when she came on a routine call. I started chatting to her and she admitted she suffered from short-term memory loss.
Notifying Caremark by email and expressing my concerns. They initially fell on deaf ears due to a staffing shortage until the company and her parted ways.
My mother started going to a day centre 5 days a week but when it closed for Christmas, carers were going in 5 times a day. In January my mother took ill and went into A and E she was severely dehydrated, got an infection and passed away on 6th February. I emailed Caremark 7th of February.
As of Today 7th March I haven’t received any recognition at all, my mother was only a number and nothing else, shocking behaviour.
Hello Craig. We are sorry to hear of the passing of your mother, please accept our deepest condolences. We have, however, not received an email from you as stated, but please do feel free to resend to redcar@carmark.co.uk. During the 3 years of care that was provided to your mother, we raised...
On the plus side, there are some very dedicated carers who take the time to get to know their patients and really make a difference.
We have always been treated with the utmost courtesy and professionalism by the carers and management alike. The management is always willing to help and quickly sort anything you ask of them, and the carers themselves do the same.
Hello, thank you so much for your amazingly kind words; we are delighted you are happy with the care we provide.
Friendly and polite, nothing is too much trouble. Staff are very courteous and polite just got to ask for anything and they are very helpful. Would certainly recommend using Caremark for anybody. They always turn up on time.
Hi D M, we are delighted you are so happy with the service you receive from Caremark, thank you.
Because of my health problems, Caremark kindly comes and cleans my bungalow for me once a fortnight, and every time, they do a fabulous job for me. I really couldn’t cope without all their help. All the staff are so very kind and caring.
Hello Christine, how kind to leave such a lovely review; thank you.
Mum was in the hospital for a while, but since coming out, the care has been very good, and Mum says it is good. I can see the notes so I can leave messages if there is anything for carers to know. I will be contacted if there are any questions about Mum or if anything happens. The communication is good.
Thank you for your kind words; we are very grateful.
They go above and beyond and always ask if there's anything else they can do.
They are always cheerful and lift my mood.
I have no worries about communication with supervisors or office staff as they are very approachable and always helpful.
Can't recommend Caremark enough.
Hello Peter, there's nothing much we can say about this wonderful review, but wow! Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 March 2024- Caring Good
- Effective Good
- Responsive Good
- Safe Requires improvement
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (35)
- Posted: Monday 30 Mar 2026Like many people who work in care, Ross Thomas’s journey began not through long?term planning. Instead, it began through a turning point in his own life. After facing a series...
- Posted: Monday 30 Mar 2026Shirley Shotliff is living proof that you are never too old to learn something new and the 92-year-old grandmother has certainly become ‘bowled over’ by her new favourite pastime. Shirley...
- Posted: Tuesday 06 Jan 2026For the second year running Kerry-Anne Silk-Reeves has been named the Guisborough/Middlesbrough Carer of the Year. She received a record number of nominations from customers. Comments included: “Kerry-Anne listens and...
Awards / Recognitions (7)
- Recipient: Caremark Redcar & ClevelandDate: Thursday 31 Mar 2022
- Recipient: CaremarkDate: Thursday 31 Mar 2022
- Recipient: Caremark Redcar & ClevelandDate: Friday 30 Apr 2021
Meet the Team (3)
Charles opened Caremark (Redcar & Cleveland) in 2008, with the vision to become the best provider of home care in the region. The focus is on delivering the highest quality of care possible in order to improve the quality of life for the people Caremark (Redcar & Cleveland) supports.
Michelle originally joined Caremark (Redcar and Cleveland) as a Care and Support Worker and then Compliance Coordinator, before being promoted to the role of Care Coordinator, then Care Manager and now Managing Director where has been playing an instrumental role in advocating for a better deal for carers nationally, on TV and radio.
Danielle joined Caremark as a Care and Support Worker in 2010. She was soon promoted to Field Care Supervisor and Care Plan Coordinator, then Assistant Manager, In 2021, she was promoted to the position of Care Manager, giving her responsibility for all aspects of the day-to-day running of the company.
Frequently Asked Questions about Caremark Redcar & Cleveland
How many Carers does Caremark Redcar & Cleveland employ?
Caremark Redcar & Cleveland employs 375 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Redcar & Cleveland to verify any information. View our terms and conditions. Caremark Redcar & Cleveland has an Enhanced Service - more info.