Caremark Redcar & Cleveland

Because of my health problems, Caremark kindly comes and cleans my bungalow for me once a fortnight, and every time, they do a fabulous job for me. I really couldn’t cope without all their help. All the staff are so very kind and caring.

Mum was in the hospital for a while, but since coming out, the care has been very good, and Mum says it is good. I can see the notes so I can leave messages if there is anything for carers to know. I will be contacted if there are any questions about Mum or if anything happens. The communication is good.

Can't recommend Caremark enough.

My dad has been attending the Caremark day sessions at a local football club. He's really enjoyed himself at these sessions - particularly with the carers who have been very attentive to his needs and have done their very best to make him smile.

The service that Caremark provide to my children is 100%. The carers are amazing and have brought our children on a long way. The carers do a lot of outdoor and indoor activities with the children, and it’s working really well. The children have really taken to the carers also, the carers are always professional in everything they do. The office staff are always very helpful if we ever have any queries about anything - our problems are always sorted out very professionally and sorted virtually straight away too.

Can't thank you enough for the first-class service you provide.

Caremark provides a high standard of service. They put high regard on client and family wishes. The care support around my son is exemplary. My son receives live-in care which has allowed him to move into his first property and develop independence.

Very helpful, professional and polite staff. Nothing is too much trouble. This is the first time I have used this type of service and I couldn't be more pleased with the help my father has received. Thanks a lot.

Have been with Caremark for 18 months now and have found them to be very caring and efficient. The carers are wonderful and are more like friends. I have been mostly housebound since leaving hospital and would have become very depressed without their visits to cheer me up and take care of me.

Caremark provides a three-hour sitting service three times a week, plus a one-hour bathing call for my mother. The company also provides a weekly rota of staff, who are attending that week - though carers are swapped/changed regularly. Sadly, each week we often have different carers, most of whom, are very young and often struggle to engage and communicate with my mother over such a long period. However, they are positive and caring, and the only issue is my mother reports several sit with their mobile phone rather than engage with Mum.

All issues were resolved quickly and efficiently. Still, they should communicate with me prior to contacting social services. I've found this very odd, to be honest. Other than that, all good. Dad seems to have adjusted now to being woken up.

I would like a constant team of people. I do not like people entering my house that I do not know. Since we joined Caremark, we have enjoyed three people who come to the house, in particular. We do not like it when the rota is changed and some one else comes. I think we should be notified when some different carer will be arriving.

Due to my contracting COVID, I have had to request more care for my mother - namely tea time calls. This was dealt with professionally and promptly. It has had a massive impact on myself, as I haven't needed to worry about her, her medications or her evening meal. And she has been happy too. We have used Caremark for many years now and appreciate all their hard work and care, especially during the pandemic.

Your staff are amazing, they are always cheerful and caring, and their visits are the highlight of my day. Nothing is ever too much for the carers. I also love attending safe place Tuesday every week, what a great atmosphere.

Caremark service received is quite satisfactory to the client's needs for care. Reliable for call times and most are very friendly staff. Looking after the client's requested requirements at this time.

My son has received weekly visits which have always been on time and conducted in a polite, courteous and positive manner. He recently received daily assistance with a dinner call to promote his independence and he enjoyed the experience.

Good service from Caremark. All the carers are excellent, No one is in my bad books, Caremark has given excellent service. All the staff are really good. The management is also really good so cheers.

All the carers have been extremely friendly and professional at all times.

Should we have any queries, I find they are always responded to promptly, and any problems or issues we have are resolved effectively.

When I do have any problems, the supervisors are always on hand to sort things out.