Caremark (Redcar & Cleveland)

Units 2-9 The Old Coach House, Bow Street, Guisborough TS14 6PR

Caremark (Redcar & Cleveland)
Caremark (Redcar & Cleveland)
Caremark (Redcar & Cleveland)

Caremark (Redcar and Cleveland) provides care and support services to people within their own homes.

These services, which cover an area from Whitby in North Yorkshire through to Saltburn, Redcar and Guisborough in East Cleveland and onto Pickering and Helmsley in Ryedale, can range from helping people to cook a meal or take a bath, through to assisting those with more complex care needs, such as people who have dementia, physical disabilities or mental health problems.

The company is an approved provider of care and support for Redcar and Cleveland Borough Council and North Yorkshire County Council, and also has a number of privately funded clients.

Caremark (Redcar and Cleveland) also offers a live-in service known as Habito. This enables people to have the support of their own professional live-in carer.

The company also provides a replacement care service in partnership with Carers Together in Redcar & Cleveland, as well as a rapid response service on behalf of Redcar and Cleveland Borough Council.

In summer 2017 it will be launching a new service, Community Transport with Care, which will provide a driving and companionship service for vulnerable and socially isolated people in the area.

Group : Caremark

Person in charge: Michelle Jackson (Registered Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 200

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Caremark (Redcar & Cleveland): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

7.8 Caremark (Redcar & Cleveland) has a Review Score of 7.8 (7.762)

The Review Score of 7.8 (maximum of 10) for Caremark (Redcar & Cleveland) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Caremark (Redcar & Cleveland) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.762 for Caremark (Redcar & Cleveland) is calculated as follows: ( (32 Excellents x 5) + (10 Goods x 4) ) ÷ 42 Ratings = 4.762

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3 Points relating to the number of positive Reviews for Caremark (Redcar & Cleveland) is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Caremark (Redcar & Cleveland)?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Caremark (Redcar & Cleveland)

  • Client / Service User
    4
  • Daughter of Client/Service User
    2
  • Relative of Resident/Service User
    1

Very satisfied with service provided.

How likely would you be to recommend Caremark (Redcar & Cleveland)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

I've been a client of Caremark for some time now and as an independent person with disabilities, I found it hard to ask for help. It wasn't easy having others come into my home to help take care of my personal needs. It was one of the hardest decisions I've ever made and I'm very happy I did. The carers treated me and still treats me with great care, respect and dignity. It's the carers that represent and breathe life into the company. The carers put me at ease right away. It's like having friends come over to lead a helping hand. I am very happy with Caremark. If there are any questions or concerns, the carers and office staff are happy to address any concerns and reply to any inquiries with great care. Thank you to all my carers and everyone in the office who help make my life so much better. God bless you.

How likely would you be to recommend Caremark (Redcar & Cleveland)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Caremark has provided an excellent care and support service to my close relative over the last six months, initial assistance from their lead manager in a crisis was extremely helpful, supportive and quick, appreciating the circumstances, explaining their services and working constructively to fit around other health support services initially.

Since then Caremark has provided weekly services for my close relative including assistance with visits and domestic tasks around the home. Their regular staff are supportive, diligent, caring and always raise any particular issues when regular staff are on holiday, substitutes are well briefed and prepared and provide the same standard of support.

I can regularly review the file in my relatives home and Caremark has also made independent visits to check their own services.

How likely would you be to recommend Caremark (Redcar & Cleveland)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Caremark Guisborough have been responsible for my father's care for the past two years. The care shown at all levels has been exemplary and I am very grateful for the quality of life this has enabled and the dignity it has allowed him to retain.

How likely would you be to recommend Caremark (Redcar & Cleveland)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Caremark took me on after a longer than anticipated stay in hospital, from June 2015 onwards and continuing.
At first, I was very unsure about allowing someone, a stranger, into my home on a daily basis. I thought that it wasn't going to work at all. I couldn't have been more wrong. All the regular carers that I have had have been courteous and will do anything that you ask them to, within reason of course. Very friendly and willing to help or stay in the background if you wish.
They are very good at what they do and always ask if there is anything else they can do for you before they leave.

10/10 from me.

How likely would you be to recommend Caremark (Redcar & Cleveland)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

My mother receives excellent care from the staff who assist her, they are kind considerate, and professional and attend to the needs of my mum with dignity and respect. I know she looks forward to the staff coming to her home and without their care she would not be able to carry on living in her own home. I hope this service maintains the excellent care she receives she has built up firm friendships with the staff and is appreciative of the care she gets.

How likely would you be to recommend Caremark (Redcar & Cleveland)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

My husband, a service user of Caremark (Redcar & Cleveland), sadly died in November 2015. We had always been satisfied with the Care provision of Caremark, and the caring and compassionate attitude of carers, as his health deteriorated. Following his death, I have continued to need ongoing assistance with household tasks, and an element of emotional support. As we had been so satisfied with the input of Caremark, and particularly the visiting carers, since June 2012, I requested that they continue their involvement with myself. I am more than happy with their assistance and support, which has continued on a weekly basis since November 2015, and have no plans to make any changes.

Thank you, Caremark for your help and understanding at this very difficult time in my life.

How likely would you be to recommend Caremark (Redcar & Cleveland)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Michelle Tart, Care Manager at Caremark (Redcar & Cleveland) responded to this review on 25 Aug 2016:

Thank you for leaving such a lovely review Kathleen, we really appreciate it.

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Awards / Recognitions

Job Vacancies

Staff Profiles

Charles

Charles Folkes

Job Title: Managing Director

Joined: 2008

Description:

Charles opened Caremark (Redcar and Cleveland) in 2008 with the vision to become the best provider of home care in the region. Under his management, the company has grown rapidly and it now provides over 2,500 care hours each week.

Clayton

Clayton Moore

Job Title: Business Development Manager

Description:

Clayton has spent 20 years working in the social care sector, 17 of which were with Redcar and Cleveland Borough Council. He is responsible for developing the breadth of services provided by Caremark (Redcar and Cleveland), and has played a major role in the company's growth over the last 18 months.

Michelle

Michelle Tart

Job Title: Care Manager

Description:

Michelle originally joined Caremark (Redcar and Cleveland) as a Home Care Worker but has risen rapidly up the ranks and is now the Registered Care Manager, meaning she is responsible for all the day-to-day regulated services provided by the company.