Caremark (Redcar & Cleveland)

Units 2-9 The Old Coach House, Bow Street, Guisborough TS14 6PR

Caremark (Redcar and Cleveland) provides care and support services to people within their own homes.

These services, which cover an area from Whitby in North Yorkshire through to Saltburn, Redcar and Guisborough in East Cleveland and onto Pickering and Helmsley in Ryedale, can range from helping people to cook a meal or take a bath, through to assisting those with more complex care needs, such as people who have dementia, physical disabilities or mental health problems.

The company is an approved provider of care and support for Redcar and Cleveland Borough Council and North Yorkshire County Council, and also has a number of privately funded clients.

Caremark (Redcar and Cleveland) also offers a live-in service known as Habito. This enables people to have the support of their own professional live-in carer.

The company also provides a replacement care service in partnership with Carers Together in Redcar & Cleveland, as well as a rapid response service on behalf of Redcar and Cleveland Borough Council.

In summer 2017 the company launched a new service, Community Transport with Care, which provides a driving and companionship service for vulnerable and socially isolated people in the area.

Caremark (Redcar and Cleveland) is only of only 2% of care providers in the UK to be rated as 'outstanding' by the Care Quality Commission.

Group : Caremark

Person in charge: Michelle Jackson (Registered Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 200

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Caremark (Redcar & Cleveland): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Caremark (Redcar & Cleveland) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Caremark (Redcar & Cleveland) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.653 for Caremark (Redcar & Cleveland) is calculated as follows: ( (48 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.653

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Caremark (Redcar & Cleveland) is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Caremark (Redcar & Cleveland) has a Review Score of 9.7 (9.653) from 12 Reviews

Average Ratings

  • Excellent
    8
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Caremark (Redcar & Cleveland)?

  • Extremely LIKELY
    10
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Caremark (Redcar & Cleveland)

  • Client / Service User
    7
  • Daughter of Client/Service User
    2
  • Cousin of Client/Service User
    1
  • Relative of Resident/Service User
    1
  • Wife of Client/Service User
    1
  • more

Satisfactory.

How likely would you be to recommend Caremark (Redcar & Cleveland)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

The staff are very helpful and caring. I am very happy with the service.

How likely would you be to recommend Caremark (Redcar & Cleveland)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Michelle Jackson, Care Manager at Caremark (Redcar & Cleveland) responded to this review on 14 Feb 2018:

Thank you, what an amazing review.

Very satisfied with the help I am given from the carers who visit me. They always enter my home with a smile and a cheerful word. My carers have always done whatever I have asked of them and always mostly willingly. If they see I have a problem, they step in and assist or take over. With regard to personal care, the ladies are most respectful. My carers enjoy their work and work and help most willingly and happily. I always look forward to seeing them and they bring some joy into my life. My carers - there are 2 who come every week and another, when a regular carer is on holiday, are caring ladies. I am most grateful for the help I am given and for the loving way the help is given. Thank you.

How likely would you be to recommend Caremark (Redcar & Cleveland)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

Michelle Jackson, Care Manager at Caremark (Redcar & Cleveland) responded to this review on 14 Feb 2018:

What lovely comments. Thank you for taking the time to leave this review, we are very grateful.

I can't remember when I first became a client. I think it was 2013. I have always been pleased with the service I received. It took a while on both sides to get into a regular pattern. The first carer I had was great, but unfortunately for me, she moved on. I now have a carer I refer to more as a friend and look forward to her coming.

How likely would you be to recommend Caremark (Redcar & Cleveland)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Michelle Jackson, Care Manager at Caremark (Redcar & Cleveland) responded to this review on 14 Feb 2018:

Thank you for such kind words Elsa.

Care has been good on all levels and exceptional in some areas. Some carers going beyond the expected. The basics are all covered as required, but the small extras mean a lot to relieve me and my husband who are not young ourselves but gives peace of mind.

How likely would you be to recommend Caremark (Redcar & Cleveland)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Michelle Jackson, Care Manager at Caremark (Redcar & Cleveland) responded to this review on 14 Feb 2018:

Thank you for leaving a nice review Patricia, it's very kind of you.

Very satisfied with service provided.

How likely would you be to recommend Caremark (Redcar & Cleveland)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.3 out of 5

I've been a client of Caremark for some time now and as an independent person with disabilities, I found it hard to ask for help. It wasn't easy having others come into my home to help take care of my personal needs. It was one of the hardest decisions I've ever made and I'm very happy I did. The carers treated me and still treats me with great care, respect and dignity. It's the carers that represent and breathe life into the company. The carers put me at ease right away. It's like having friends come over to lead a helping hand. I am very happy with Caremark. If there are any questions or concerns, the carers and office staff are happy to address any concerns and reply to any inquiries with great care. Thank you to all my carers and everyone in the office who help make my life so much better. God bless you.

How likely would you be to recommend Caremark (Redcar & Cleveland)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Caremark has provided an excellent care and support service to my close relative over the last six months, initial assistance from their lead manager in a crisis was extremely helpful, supportive and quick, appreciating the circumstances, explaining their services and working constructively to fit around other health support services initially.

Since then Caremark has provided weekly services for my close relative including assistance with visits and domestic tasks around the home. Their regular staff are supportive, diligent, caring and always raise any particular issues when regular staff are on holiday, substitutes are well briefed and prepared and provide the same standard of support.

I can regularly review the file in my relatives home and Caremark has also made independent visits to check their own services.

How likely would you be to recommend Caremark (Redcar & Cleveland)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Caremark Guisborough have been responsible for my father's care for the past two years. The care shown at all levels has been exemplary and I am very grateful for the quality of life this has enabled and the dignity it has allowed him to retain.

How likely would you be to recommend Caremark (Redcar & Cleveland)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Caremark took me on after a longer than anticipated stay in hospital, from June 2015 onwards and continuing.
At first, I was very unsure about allowing someone, a stranger, into my home on a daily basis. I thought that it wasn't going to work at all. I couldn't have been more wrong. All the regular carers that I have had have been courteous and will do anything that you ask them to, within reason of course. Very friendly and willing to help or stay in the background if you wish.
They are very good at what they do and always ask if there is anything else they can do for you before they leave.

10/10 from me.

How likely would you be to recommend Caremark (Redcar & Cleveland)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

My mother receives excellent care from the staff who assist her, they are kind considerate, and professional and attend to the needs of my mum with dignity and respect. I know she looks forward to the staff coming to her home and without their care she would not be able to carry on living in her own home. I hope this service maintains the excellent care she receives she has built up firm friendships with the staff and is appreciative of the care she gets.

How likely would you be to recommend Caremark (Redcar & Cleveland)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.3 out of 5

My husband, a service user of Caremark (Redcar & Cleveland), sadly died in November 2015. We had always been satisfied with the Care provision of Caremark, and the caring and compassionate attitude of carers, as his health deteriorated. Following his death, I have continued to need ongoing assistance with household tasks, and an element of emotional support. As we had been so satisfied with the input of Caremark, and particularly the visiting carers, since June 2012, I requested that they continue their involvement with myself. I am more than happy with their assistance and support, which has continued on a weekly basis since November 2015, and have no plans to make any changes.

Thank you, Caremark for your help and understanding at this very difficult time in my life.

How likely would you be to recommend Caremark (Redcar & Cleveland)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Michelle Tart, Care Manager at Caremark (Redcar & Cleveland) responded to this review on 25 Aug 2016:

Thank you for leaving such a lovely review Kathleen, we really appreciate it.

Submit a Review for Caremark (Redcar & Cleveland)

    • We welcome home care and nursing agency service users/clients and their family/friends to submit reviews to homecare.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on homecare.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Job Vacancies

Staff Profiles

Charles

Charles Folkes

Job Title: Managing Director

Joined: 2008

Description:

Charles opened Caremark (Redcar and Cleveland) in 2008 with the vision to become the best provider of home care in the region. Under his management, the company has grown rapidly and it now provides over 2,500 care hours each week.

Clayton

Clayton Moore

Job Title: Business Development Manager

Description:

Clayton has spent 20 years working in the social care sector, 17 of which were with Redcar and Cleveland Borough Council. He is responsible for developing the breadth of services provided by Caremark (Redcar and Cleveland), and has played a major role in the company's growth over the last 18 months.

Michelle

Michelle Tart

Job Title: Care Manager

Description:

Michelle originally joined Caremark (Redcar and Cleveland) as a Home Care Worker but has risen rapidly up the ranks and is now the Registered Care Manager, meaning she is responsible for all the day-to-day regulated services provided by the company.