Caremark Redditch & Bromsgrove

5 The Oaks, Clews Road, Redditch B98 7ST
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9.5 29 Reviews
  • Caremark Redditch & Bromsgrove, Redditch
Elevate your loved ones' care experience with Caremark Redditch and Bromsgrove.

Welcome to Caremark Redditch and Bromsgrove, your trusted partner in delivering exceptional domiciliary care. Achieving a stellar "Good" rating in all areas of the recent Care Quality Commission (CQC) inspection (July 2019), they stand as a beacon of commitment to excellence in care.

Why Caremark Redditch and Bromsgrove?

CQC-Certified Excellence: The recent "Good" rating reflects the team's dedication to upholding the highest standards in safety, effectiveness, responsiveness, caring and leadership.

Unprecedented Growth: Over the past 12 months, Caremark Redditch and Bromsgrove has expanded to better serve communities throughout, a testament to the trust clients place in the team. This is demonstrated in their position as one of the 'preferred' providers to Worcestershire County Council and their selection by Warwickshire County Council to support their Community Reablement Scheme.

Compassionate and Highly Trained Team: The team undergoes rigorous training to provide personalised, dignified and client-centred care.

Innovative Care Solutions: Embracing a forward-thinking approach, they leverage the latest advancements in care technology and methodologies.

Tailored Services: Domiciliary care services are designed to meet the unique needs of individuals and families, promoting independence and ensuring a comfortable living environment.

Partnering for Peace of Mind: Choosing Caremark Redditch and Bromsgrove means choosing a partner in care who values transparency, open communication and collaboration.

Discover the Caremark Redditch and Bromsgrove difference – where quality meets compassion. Contact the team today to explore how they can elevate the well-being of your loved ones with top-tier domiciliary care services.

Caremark Redditch and Bromsgrove - Nurturing lives, enriching futures
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Care Provided by Caremark Redditch & Bromsgrove

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £33 – £39
  • Weekly Live-in Care Fees: £240 – £270

Minimum call time is 30 minutes

These prices are only a guideline, please contact Caremark Redditch & Bromsgrove to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Michelle Done (Care Manager)

Caremark Redditch & Bromsgrove Reviews (29)

9.5

Caremark Redditch & Bromsgrove has a Review Score of 9.5 (9.506) out of 10, based on 15 reviews in the last 2 years.
Over all time Caremark Redditch & Bromsgrove has 29 reviews.

Overall Experience
  • 21
  • 7
  • 0
  • 0
  • 1
Date Published
  • 29
  • 8
  • 10
  • 15
  • 14
Reviewer Connection to Caremark Redditch & Bromsgrove
  • 9
  • 7
  • 4
  • 4
  • 2
  • 1
  • 1
  • 1
Total of 29, showing 21-29
Review from Hilary R (Daughter-in-law of Client) published on 17 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been really pleased with Caremark and their care for my father-in-law. He did not want to have carers in, but the time came when it was necessary. All of the staff, both office-based and carers alike, made it possible for him to stay in his home and supported him with friendly helpfulness. The
carers cheered up his day, and he eventually looked forward to their visits. They were patient and caring and always willing to speak very loudly when the hearing aids weren’t working!
Reply from Amarjit Gill, Director at Caremark Redditch & Bromsgrove
I thank you from the whole team, we pride ourselves in the best possible service for all our customers. Kind regards.
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Review from A H (Client) published on 23 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care I am having from Caremark. They are very careful, willing and helpful and I can talk to them.
Reply from Amarjit Gill, Director at Caremark Redditch & Bromsgrove
Thank you, we always try our best to ensure all our customers receive the best care possible.
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Review from Julie O (Daughter of Client) published on 12 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been having care for only a couple of months to help with Dad as he's getting very frail and as well as myself, my sister and my brother visiting to care for him every day we felt that we needed extra help. I was a bit concerned as it's a new thing for us and him but shouldn't have worried,
the carers have all been wonderful and contact us immediately if any concerns, and help us to get them resolved. Don't know how we managed without them now. Thank you all so much.
Reply from Marie Kaye, Registered Manager at Caremark Redditch & Bromsgrove
Thank you for your feedback on our service, it is always lovely to hear about our care workers and the outstanding care that they provide. We will pass on your review to our team.
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Review from Carole (Friend of Client) published on 5 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
You looked after a client of mine in January. l was very grateful for the dignified way he was looked after, even when he suddenly passed away. Even now, it's very sad to think he went far too soon, the staff at Bromsgrove were brilliant with him and in these strange times we are now in, l hope everyone
is safe and well. I'm thinking of you all. Keep safe, and thank you.
Reply from Marie Kaye, Registered Manager at Caremark Redditch & Bromsgrove
Thank you for taking the time to review our service. It is always lovely to hear such great feedback and thank you for asking about our team. We are all safe and well. I will pass on your feedback to…read more
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Review from H G (Husband of Client) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are all polite, friendly, caring and thoughtful. They cope with the medical demands efficiently and are constantly monitoring the patient for changes. They show respect at all times and are welcome when they visit. We are satisfied with the service.
Reply from Amarjit Gill at Caremark Redditch & Bromsgrove
Thank you for the positive feedback, it is very valuable to for us. It enables us in providing the high quality of care to all our customers.
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Review from Monica F (Client) assisted by family/friend published on 8 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always treat me with respect and always have a chat. I would not be without the staff with all the help they give me. It makes my day to see them.
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Review from J H (Client) published on 30 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caremark provides me with good service. They have helped me and my late husband. Carers are very helpful and kind.
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Review from H P (Cousin of Client) published on 30 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caremark have been providing 24-hour care for my cousin for more than 5 years now. Each of the carers have provided excellent support and professional care. Two carers look after him now on a regular basis and without doubt, their work is outstanding. They support him in every aspect of his life both
personally and socially which gives him a happy secure life at home. Thank you.
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Review from Carolyn F (Wife of Client) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care with consistency - wonderful carers, kindness and understanding for my husband is immobile with dementia and Parkinsons. Nothing is too much trouble, gives me peace of mind. My husband has a Caremark sitter twice a week so that I can get out and about. Very competent, I have no worries about his
care. I can't recommend Caremark highly enough. At this difficult time, they are a godsend.
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  • Value for Money
Current Review Score: 9.5 (9.506)

Overview of Review Score

The Review Score of 9.5 (9.506) out of 10 for Caremark Redditch & Bromsgrove is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.506 for Caremark Redditch & Bromsgrove is calculated as follows: ( (57 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 81 Ratings = 4.506
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Redditch & Bromsgrove is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (0)

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