Caremark Winchester & Eastleigh

I am very pleased that someone recommended Caremark to me when my previous care group disbanded. The carers are all nice and friendly, and apart from providing care, they also provide companionship. Very important as I live alone now.

I am treated with dignity.

Her needs are not very great at the moment but we are confident that if they do increase they will be fully met in a similarly competent, professional and comforting way.

Caremark provided an excellent service they always keep me up to date with any changes - the online carer report for each visit takes away any worry. The staff really do care and live up to their name.

I found Caremark to be very professional and understanding to our needs. They were very caring and listened when I needed someone to talk to. Overall, they were excellent. Thank you for all your help, you were invaluable.

The Caremark team have been looking after my sister for several years now. During that time I have met a fair number of them and always found them to be prompt, efficient and most of all caring. My sister has maybe not been the easiest of patients as she has learning difficulties and struggles for mobility but she has always been happy and relaxed with whoever is on duty. On a fair number of occasions, I have noticed small touches of extra kindness which are very heartwarming and reassuring. Overall I have been happy that my sister is being well looked after.

Caremark had provided a highly flexible, responsive and personalised care package over the last 3 months. Despite this challenging time, care has always been available as arranged and the carers are hard-working, compassionate, friendly, trustworthy and nothing is too much trouble.

They have ensured that someone has stayed with my mother on two occasions recently when the carer has found her in need of an ambulance following a fall and a minor stroke. The management team and the senior carers are very knowledgeable on a broad scope of related subjects and are always very helpful on the phone should I need to call them. My mother is not the easiest of clients being fiercely proud and independent but they have always been very patient with her. They have given us peace of mind, especially during COVID lockdown and given that we don’t live in the same area. I would not hesitate to recommend Caremark to friends or family.

Caremark have provided consistent and caring help for my mum over 11 years now. When her needs changed radically, they provided invaluable advice and helped reorganise her care quickly. The staff are always helpful and kind and they have been fantastic during this very stressful time of the pandemic.

The carers are very professional and caring, my mum looks forward to their visits. They are very willing to keep my mum happy and well looked after. They have contacted me if they feel that there is a problem with my mum, this is very reassuring for me.

Mum’s carers provide invaluable help with personal care, cleaning and shopping and are always friendly and cheerful. Any requests and queries are always dealt with promptly and efficiently by the office staff. I was particularly impressed by how Mum’s care continued during the worst of the lockdown period earlier this year.

Especially with regards to the making sure you have a good supply available ie not telling you that the items you need are low and need reordering.

From the time we met the care supervisor, we knew we had made the right decision to use Caremark. The care package was put into place very smoothly. The carers looked after my dad with care, respect and dignity. We only used them for about six weeks as unfortunately, my dad had to go into a care home for palliative care. I would certainly recommend them for anyone needing a care agency.

Clear, systematic review and good understanding of my wife's needs. Although this was a formal review Caremark have consistently kept on top of my wife's needs and have been extremely helpful.

The review went very well. Overall very pleased with the care provided by most of the carers at Caremark. Some of the girls go above and beyond and it is very much appreciated. I know my mum is very well cared for.

Caremark provides me with excellent care and ensures I am cared for and respected. Last year, when the snow made its way, the supervisor for the area visited for my tea call and ensured everything was ready for the next call in case the next carer was unable to reach me. My meal was cooked, I had snacks and a sandwich made for later and she ensured I had enough drinks to last me and checked my heating was on.

Excellent service.

Following my husband's failing health, disabilities and a spell in a cere home and several weeks in hospital, we received 6 weeks of free re-enablement care. Then ringing 'private' care agencies asking lots of questions, the lady who replied at Caremark was wonderful, sensible, caring, honest and your prices are fair. My husband receives 1 hour of help every am with help to get up, wash, dress, toileting etc. All the carers are good, some excellent, our coordinator came on the first visit and did the care herself so she could inform the carer of his particular difficulties and needs. The coordinator has kept in touch since, always friendly and helpful. I pointed out A and B were cheerful, very young, but, perhaps needing a little more training, whereas C and D were mature, experienced and very good. The result- changes were arranged. Happy client, lovely carers who we like and trust and we are always notified of changes or traffic/previous client etc delays. So far so good!

My carer is always smiling - she makes my calls a time to look forward to. It is like having an extension of myself. She does things for me before I have even thought of it myself.

Very happy with the service provided and my husband enjoys the company of the carer.