Alina Homecare North Herts

6a Meadway Court, Rutherford Close, Stevenage SG1 2EF
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10 26 Reviews
  • Alina Homecare North Herts, Stevenage
Alina Homecare North Herts is a provider of high-quality home care services in the Stevenage area. Alina Homecare North Herts covers, Ardeley, Aston, Baldock, Benington, Codicote, Great Ashby, Henlow, Hertford, Hitchin, Ickleford, Knebworth, Letchworth, Old Welwyn, Stevenage, St Ippolyts, Stotfold and Walkern.

Home care and live-in care services are provided throughout the whole of Hertfordshire. Respite care is available for those who need a break. Staff place much emphasis on clear communication and keep individuals and their families up to date on key care decisions. The dignity and respect of clients are of paramount importance to all staff.

The branch is also a long-standing provider of care for Hertfordshire County Council.
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Care Provided by Alina Homecare North Herts

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We pride ourselves on providing excellent quality Home Care at competitive prices.


The cost of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from 30 minute visits to 24 hour Live-in Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.


Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.


We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.


We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.


Your home. Your care. Your choice.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Brenda Robertson (Registered Manager)

Alina Homecare North Herts Reviews (26)

10

Alina Homecare North Herts has a Review Score of 10 (10.000) out of 10, based on 13 reviews in the last 2 years.
Over all time Alina Homecare North Herts has 26 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Alina Homecare North Herts
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Total of 26, showing 1-20
Review from Anne M (Daughter of Client) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my Mum has had over the years was excellent. When she needed palliative care they couldn't do enough, staying as long as was needed, helping with getting nurses out. Supporting my Dad as well as caring for Mum.
Would highly recommend.
Reply from Brenda Robertson, Registered Manager at Alina Homecare North Herts
Thank you it was our honour to support mum and dad through her final days, she will always be in our thoughts.
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Review from Edith W (Client) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that I am receiving from your lovely team is exemplary. All the girls are so kind and totally professional. They are attentive to all my needs and carry out each task with the utmost gentleness and care. I cannot praise them highly enough. I know that I am in safe hands. Well done to everyone!
Reply from katie simmonds, Registered Manager at Alina Homecare North Herts
Thank you for your lovely compliment, I will make sure all the team are aware.
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Review from John P (Client) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall we are delighted with care we receive very happy.
we are happy with all the care that the company supplies the staff are great and go out of there way to be helpful we could not manage by our self .
Reply from Brenda Robertson, Registered Manager at Alina Homecare North Herts
Thank you John it really is such a pleasure to support you both.
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Review from Ellie M (Client) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alina Homecare are the best care agency I have ever been with, all the carers are all so lovely and they are so respectful. I would really recommend this amazing care agency so much.
I love being with Alina Homecare
Reply from Brenda Robertson, Registered Manager at Alina Homecare North Herts
Thank you for the lovely review it has been such a pleasure supporting you.
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Review from Caro L (Daughter of Client) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ever since (I can't remember the exact date) we have had Alina as moms care providers the service, care & attention to detail the friendliness to the family & the affection shown to mom by her carers is of the very highest level & quality. Each of the ladies who attend to mom are literally worth their
weight in diamonds.
Believe me when I say that we have NEVER HAD A MOMENT OF DOUBT OR CONCERN where the wonderful ladies are concerned. Nor could I ever rate them more highly. I have on several occasions when discussing care providers with other people, recommended Alina to the highest degree.
Every person in need of carers should have a carer of the same characteristics as your fabulous staff. I mean the office staff as well as our wonderful ladies. We have been through just about the worst of carers over the years which is why we TRULY APPRECIATE THE VERY BEST WE HAVE NOW.
All of you are deserving of the very highest accolades. Thank you all.
Reply from Brenda Robertson, Registered Manager at Alina Homecare North Herts
Thank you for such a wonderful review it is truly a pleasure to support you all.
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Review from R T (Wife of Client) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to express our thanks for the professional way all the carers have supported my husband. They have allowed him to retain his dignity while providing the care he needs. It hasn't been easy for him to face the loss of much of his independence, but their attitude and good humour have helped
him through each day. Thank you also for providing such a flexible service, which has meant we have been able to adjust the amount of help he has needed at different times.
Reply from katie simmonds, Registered Manager at Alina Homecare North Herts
Thank you for your lovely feedback - I will make sure this is passed on to all the staff.
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Review from Ruth C (Client) published on 9 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Alina Homecare is outstanding. The management is very effective and nothing is a problem. The carers are delightful and do their job with sensitivity and professionalism. They are willing and able to do whatever is asked.
My life has been enhanced with Alina.
Reply from Brenda Robertson, Registered Manager at Alina Homecare North Herts
Thank you for such a lovely review it is a real honour to be able to support you.
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Review from Sharon M (Daughter of Client) published on 27 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has received excellent care from Alina. Their carers provide a wonderful service, assisting with her personal care and with the tasks she now struggles with. All the time providing companionship, chats and a genuine interest in her wellbeing.
Alina are easy to communicate with and provide us with
peace of mind that Mum receives the additional support she now needs.
Reply from Katie Simmonds, Registered Manager at Alina Homecare North Herts
Thank you for your lovely comments, I will make sure the team are all aware. Best wishes.
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Review from Charlotte T (Client) published on 17 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Alina Homecare. They really care for their service users and are always kind, friendly and help a lot. I feel my health is improving because of the care I am receiving from them. So definitely a really great care provider that really listens to your needs and provide an amazing
service.
Reply from Madalina Sfarlea at Alina Homecare North Herts
Thank you so much for your lovely review. We are so pleased our support made a difference and improved your health. We really appreciate this great feedback. Thank you once again.
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Review from D M (Daughter of Client) published on 11 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
In taking over my mum's care package at short notice I was impressed from the first telephone call taken by the manager for Alina. Listened understood acted.
The manager's first assessment of my mum absolutely got everything in such a personalised way including an incredible line on the plan 'Please
chat to me I enjoy a bit of banter'.
Absolutely brilliant!
Staff are excellent kind friendly and very very efficient. It leaves us much more reassured. Mum chats about the carers with us so we know they engage well. and give her a good experience. Love this agency from the very start they are our safety net and are already invaluable to us. Brilliant service by the carers to our mum. Everyone of them.
Reply from katie simmonds, Registered Manager at Alina Homecare North Herts
Thank you for such a lovely review; I will share your comments with all the team.
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Review from G S (Daughter of Client) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are grateful to have Alina Homecare visiting Mum twice a day.
The carers contribute a lot to Mum's well-being.
They are kind and treat Mum well and with respect. They chat with her and give her social interaction. We particularly appreciate that when possible it is a regular carer who comes.
The
office team too is always very helpful.
Reply from Brenda Robertson, Registered Manager at Alina Homecare North Herts
Thank you for your lovely review it is very much appreciated and it is of course our pleasure to support Mum daily.
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Review from J L (Grandson of Client) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I read reviews prior to contacting Alina Homecare, and was responded to very quickly. The manager and her team were very prompt, thorough and professional and very quick to come and meet my nan for an assessment. Service was explained clearly, terms pretty clear, prices were competitive and they were
very personable. My nan has benefited and spoke very highly of the care team, and me/family are reassured she's in the best hands.
Reply from katie simmonds, Registered Manager at Alina Homecare North Herts
Thank you for your lovely review - I will make sure your comments are passed on to the team. Many thanks.
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Review from Jane H (Niece of Client) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Alina Care took over my aunt's care needs both my aunt and I are very pleased with the standard of service delivered. The team and their manager are always very helpful and understanding of my aunt's multiple needs.
As I live 200 miles away from my aunt, who has no other family, they keep me
up to date and always go the extra mile to care for both my aunt's physical and mental well-being.
Reply from katie simmonds, Registered Manager at Alina Homecare North Herts
Hi Jane,
Thank you for such a lovely review. We will always go the extra mile to make sure our clients are happy, safe and well looked after allowing them to remain at home and as independent as…read more
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Review from Toby L (Son of Client) published on 24 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot recommend the whole team at Alina highly enough. Communication is excellent, even out of hours and the women who come out to my Mum are wonderful. It's been such a positive experience. Thank you Alina.
Reply from Katie Simmonds, Registered Manager at Alina Homecare North Herts
Thank you for taking the time to give such a lovely review - I will make sure this is passed on to all the team here at Hitchin.
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Review from Lisa W (Sister of Client) published on 18 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a relief to have a reliable and friendly care team looking after my sister. The girls are all brilliant, friendly, kind and understanding of my sister's needs. We couldn't be without this wonderful team, which enables my sister to stay in her home with all the support they give her and care needs
are all met. Management are great too with care reviews each month and when additional support needs to be added it's very quick. Very grateful for the brilliant, understanding and 5* support they give to my sister.
Reply from Katie Simmonds, Registered Manager at Alina Homecare North Herts
Thank you so much for your kind words, I will be sure to pass this on to all of the team.

Many Thanks,
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Review from Denise H (Wife of Client) published on 15 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers come twice daily (AM and PM). Every time they show compassionate care, making sure my husband is comfortable with everything they are doing. They always speak to him and laugh with him (even though he has limited communication etc). They always tidy up afterwards, making the bed and putting
washing in the laundry basket or washing machine and they never leave without asking if there is anything else they can help with!
Reply from Brenda Robertson, Registered Manager at Alina Homecare North Herts
Thank you for your lovely feedback it has been our pleasure to provide support to your loved one.
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Review from Sue B (Friend of Client) published on 11 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It has been an absolute pleasure to watch the care, compassion, and empathy that the Alina ladies have shown towards my friend in the last year. He has when possible enjoyed their visits and company and they have bought a smile to his face. As his illness progressed, the carers took our worries onboard
and went out of their way to support us all. As care needs increased, the office made sure the team were well informed and care plans adjusted and followed. I personally would not hesitate to use Alina again or recommend them.
Reply from Brenda Robertson, Registered Manager at Alina Homecare North Herts
Thank you for such lovely comments it was our absolute honour to support everyone in your friend's final days.
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Review from Maria D (Daughter of Client) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend this wonderful team of carers enough, from the first day we began the search for homecare for Dad they have been kind, helpful, and supportive. From the ladies in the office to the fantastic carers that visit Dad every day, they have made a difficult time for us all so much easier.
I am so glad that there are such amazing people that choose to do this. Thank you all.
Reply from Brenda Robertson, Registered Manager at Alina Homecare North Herts
Thank you Maria for such a lovely review it has been an absolute pleasure supporting your dad.
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Review from L B (Friend of Client) published on 11 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are extremely pleased with the care given. 100 percent dedicated and go that extra mile to help where needed! We would so recommend to others who are in need of professional carers. Also, we have called outside of the hours chosen for care, they were so very obliging in helping us! Amazing team!
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Review from Kathy L (Daughter of Client) published on 23 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment that I emailed Alina Homecare in Hitchin, asking about availability to provide care for my mother, I have been impressed with their attention to detail, organisation, how they follow their policies and procedures, and their knowledge. The manager listened carefully and sensitively about
my Mum and the care plan that she subsequently wrote was a wonderful summary of who my Mum is, as well as her needs. She was respectful, open, and friendly when she met Mum, which put Mum at ease. All of the carers who now visit had read the plan prior to meeting me, and then shadowing me during a visit to Mum. This meant that they could see how Mum is used to being supported by her family. This flexibility of approach eased my mind that Mum would be well cared for, and she has been. It has been a huge weight off my mind finding Alina Homecare Hitchin and I can see that Mum is happy for them to be in her home.
Reply from Katie Simmonds, Registered Manager at Alina Homecare North Herts
Thank you for the lovely review, it is a pleasure supporting mum and hearing all her wonderful stories.
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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Alina Homecare North Herts is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Alina Homecare North Herts is calculated as follows: ( (78 Excellents x 5) ) ÷ 78 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare North Herts is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (1)

Brenda

Brenda

Job Title: Branch Manager Joined: 2000

Brenda is very passionate about delivering quality care services to our clients which provide choice, reassurance and involvement at all times.

Frequently Asked Questions about Alina Homecare North Herts

What Type of Services does Alina Homecare North Herts offer?

Alina Homecare North Herts offers Home Care.

How many Carers does Alina Homecare North Herts employ?

Alina Homecare North Herts employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare North Herts to verify any information. View our terms and conditions. Alina Homecare North Herts has an Enhanced Service - more info.