Review from J R (Daughter of Client) published on 19 July 2024
Submitted via Website • Report

Overall Experience

My Father had a waking night carer for two weeks. She was absolutely lovely and very friendly and caring. She always reported to me in the morning about how my father had been at night. I can thoroughly recommend.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

I am so very glad that it worked and that our carer was indeed friendly and caring, thank you very much for this review.

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Review from K B (Daughter of Client) published on 15 July 2024
Submitted via Website • Report

Overall Experience

Sadly we had a terrible experience with Christies Care. We chose them as they are local, family run and we felt that they would ensure we had well-trained carers that lived their values.
From the beginning things weren't great, Christies kept reducing the hours they were prepared to work at night,

and whilst two of the carers were good, the other three were not: one expected my mum to clear up after her; one let my dad have a nasty fall that was avoidable and spoke to him in a very uncaring way (right up in his face, pointing viciously and having a go at him - he looked terrified), and the third carer ignored him when he needed help.
My dad was a lovely man and would do anything to help anyone; yet when he needed help he was treated so badly by Christies. When I complained to Christies, they said they didn't believe me and would do nothing about it, therefore these carers are still working within Christies. I cannot recommend Christies Care.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

I am very sorry that you cannot recommend us. Thank you very much for letting me know your feelings. I believe you know my direct contact details, so if it would be useful, we can discuss our differences of opinion, whenever you want. It is extremely unusual that we have an unhappy client, so thank you again for sharing your feelings.

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Review from Patricia D (Client) published on 17 June 2024
Submitted via Website • Report

Overall Experience

After being unexpectedly readmitted to hospital postoperatively in early March 2024 it rapidly became impossible for me to rely on village friends and thus I requested professional help with domestic, pet care, and driving. Christie's Care Company was recommended to me by two villagers already using

care support. The speed with which I was visited, assessed, and then offered a carer was 48 hours, which I thought was incredible. My first carer arrived three days later. I was phoned by Christies Care on my birthday to congratulate me and I felt this was extraordinary attention. I have had three 24/7 carers to enable me during my convalescent stages and a couple more hospital readmissions. My needs have been managing the house and domestic responsibilities in my absence, which includes total pet care, and driving me whenever needed. The last two carers were lovely people - attentive, reliable, good drivers, easy company, and shared a similar sense of humour so we laughed a lot together.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you so much for such a wonderful review, I'm very glad that everything worked so well and that our carers were right for you.

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Review from J D (Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience

Christie's was responsive and helpful when we contacted them and put all the arrangements in place with professionalism. We were very pleased with the service provided and have used Christie's in the past for our family.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

I'm glad that we were responsive; it is something we have worked on for years, and pride ourselves on. And most importantly, I'm very glad that you were pleased.

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Review from J C (Husband of Client) published on 29 February 2024
Submitted via Website • Report

Overall Experience

Excellent service throughout. We were at first disappointed not to have a carer whom we had used before, but the 'substitute' carer was equally good - relatively new to Christies, but clearly well-trained. She adopted just the right approach to dealing with my wife, who has mild dementia.

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Review from Sara I (Daughter of Client) published on 19 February 2024
Submitted via Website • Report

Overall Experience

Our carer was wonderful to my mother and father. They described her as 'perfect in every way'. She took time to get to know them both as people and what was important in the care regime to them and how they liked to live. She quickly worked out the deal breakers, the ways to a quick win with both parents

and, as a family, we could not fault her. Big thanks to her and the Christies team.

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Review from F L (Daughter-in-law of Client) published on 24 November 2023
Submitted via Website • Report

Overall Experience

Having previously used Christies Care to care for our neighbour, we had no hesitation in recruiting them again when my mother-in-law became in need of live-in care at the age of 98. Christies were incredibly efficient and helpful, managing to place a suitable carer at very short notice. My mother-in-law

was extremely resistant to accepting care, but quickly appreciated the help, reassurance, companionship and care - both physical and emotional. Her carers were excellent, knowing when to step in, when to retreat, anticipating her needs and generally taking care of her, and she quickly became fond of most. Christies match clients with carers thoughtfully and monitor their clients' needs and any changes. They have high standards and expectations of their carers and will handle any issues professionally, sensitively and effectively. I was pleased that Christies lived up to our hopes from our previous use of them and I wouldn't hesitate to recommend them.

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Review from Rachel M (Daughter of Client) published on 23 October 2023
Submitted via Website • Report

Overall Experience

I have truly impressed by everything Christies have done for our mum, from start to finish the care and support has been amazing. Our carer is a wonderful, kind person. I can’t recommend this company enough.

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Review from V S (Daughter of Client) published on 23 October 2023
Submitted via Website • Report

Overall Experience

I was concerned that my mother might struggle with a life in care but so relieved that mum has accepted the support and I can feel at ease that mum is being well looked after in my absence. The carers are professional and have shown my mother all their caring qualities. Excellent service, thank you.

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Review from N J (Daughter of Client) published on 26 September 2023
Submitted via Website • Report

Overall Experience

We have so far had two live-in carers for my mother provided by Christies Care. Both have been excellent. I live one hundred and fifty miles away from my mother and visit every three weeks or so. I have noticed a marked improvement in my mother's health. The carers are so kind and professional and they

stimulate my mother and I can see how well-cared for she is. It gives me real peace of mind to know that she is safe (she was having frequent falls, which prompted the decision to have a live-in carer).

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Review from S F (Daughter of Client) published on 20 September 2023
Submitted via Website • Report

Overall Experience

We have used this company several times and have always been impressed by their carers, administration and overall approach to looking after Mum. The carers have been kind, efficient and have built a good relationship with her and we look forward to continuing to use their services.

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Review from E G (Client) published on 14 July 2023
Submitted via Website • Report

Overall Experience

I was very well looked after and helped by both the carers who came. They were very patient and caring. I am most grateful. I will certainly be in contact with Christies Care if I need any help in the future.

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Review from Vicky T (Wife of Client) published on 27 June 2023
Submitted via Website • Report

Overall Experience

My husband was very apprehensive about using an agency 24-hour carer. The carer is now considered a friend. He is a delightful man and goes above and beyond with his care. He is polite caring and very jolly. Nothing was too much trouble. We would certainly love to see him again the next time I feel

the need for a break. Thank you.

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Review from C W (Daughter of Client) published on 20 June 2023
Submitted via Website • Report

Overall Experience

Our carer was provided at short notice for which we were very grateful.
She was very conscientious, caring and did her utmost to please my mother - cooking her tasty meals and massaging her painful legs and feet.
We could not fault her or the efficiency of Christies Care.
From our experience, we

would not hesitate to recommend this company and our carer.

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Review from Nicola L (Daughter-in-law of Client) published on 16 June 2023
Submitted via Website • Report

Overall Experience

This is our second experience of using Christies Care and yet again we cannot fault the care provided. The carer fitted in with Mum straight away. They got on so well and we would not hesitate to use again.

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Review from P T (Stepdaughter of Client) published on 3 June 2023
Submitted via Website • Report

Overall Experience

My stepmother broke her arm and initially, after the operation, stayed in a nursing home for respite care as I was going to be abroad when she came out of hospital. As soon as I was back in the country I wanted to help her be back in her home, as she wished. I called Christies Care and they immediately

swung into action and within two days of my call, we met at my stepmother's home so Christies Care could assess her needs and assess the living arrangements for a live-in carer. Three days later after our initial assessment meeting, I was able to take my stepmother home and the live-in carer arrived for a three-week booking of respite care. Everything went smoothly. I was less stressed knowing my stepmother was being cared for and helped. The carer was very aware that my stepmother needed her own space to just read and watch TV and was very good at judging when she was needed and when to sit in her room on call. I can recommend Christies Care.

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Review from M P (Daughter of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience

A few days after Christmas, my 92-year-old mother had to go into a care home suddenly after a fall. The home was very well-appointed but when after two months she remained unhappy and missed her own house, I decided to try moving her back there and try a live-in carer. I found Christies Care through

a neighbour and we started using them in March 2023. Since then, our experience of Christies has been uniformly positive. The initial paperwork and interviews, while searching, were sensibly paced and efficiently handled. The billing has been smooth itself, with clear invoices and statements - in marked contrast to the care home where I had to juggle four different accounts! The standard of the three Christies carers my mother has had, so far, has been excellent. They've been extremely kind and tolerant, yet efficient and flexible. We are building up an excellent team of carers who can be with her in rotation for the long term. So all in all, I am delighted with Christies.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you so very much for your review, it is lovely to read and I am going to pass your comments on to all the individuals/teams you mention.

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Review from K F (Daughter of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience

Mum has most recently (April and May 2023) had eight weeks of care from two Christies Care carers. We had three months of care last year and had generally positive experiences.
The last two carers have been the most superb, very professional in their attitude to the job but kind and sensitive as well

as fun and part of the family. Mum's house has been spotless and so tidy, both ladies have been very good cooks and fed Mum excellent home-cooked food alongside being very organised with shopping. Mum can be very rude and unnecessarily sharp (partly because of not wanting to need carers) and they have handled her with patience, I can only admire them as I go home and leave them dealing with her ungratefulness. The office is very efficient to communicate with and, apart from the gulping cost of live-in care, I have no hesitation in highly recommending Christies.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much, I am so glad that it has worked well. I quite understand that your mother doesn't want carers, that is extremely common, after all, we all want to be well enough to never need a carer.
I will pass your positive comments on to the right people.

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Review from Victoria P (Daughter of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience

My family was very impressed by the kindness, competence and diligence of the carer who looked after our father for a month. She went beyond the call of duty, in particular, in coping with his restlessness during the night and his lack of short-term memory. She cooked food that he enjoyed and looked

after his clothes and personal care needs. She even gave us some helpful advice as to how to support him. She fostered a good and appropriate relationship with the handyman gardener who lives next door and whose wife, his usual housekeeper and carer, was away. My father, who has dementia, was disconcerted when she first arrived but was very sad when she left.
Christies Care responded quickly and efficiently to my initial enquiry and was a big step up from another company I had used formerly. I will not hesitate to contact them again in the future and the family and my father would be extremely happy if the same carer was able to return.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you so very much for the kind review and such kind words. I am very glad that the carer was such a success. I've just written to the carer to thank her - you are right, she really is a star.

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Review from M S (Client) published on 13 April 2023
Submitted via Website • Report

Overall Experience

Excellent carer, very kind and helpful, nothing was too much trouble and a pleasure to have her look after Mum. Ensured I was kept updated on any issues. Kept the house very clean and tidy. Hopefully, she will help us again in future.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

I am very glad that our carer was so excellent and that she was so kind and helpful and kept you up to date. Just what we like to hear!

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