Review from Andrew H (Son of Client) published on 22 March 2023
Submitted via Website • Report

Overall Experience

In early January my father came home from hospital with a diagnosis of stage 4 lung cancer, extensive secondaries and a relatively short-term prognosis. It became clear that the family could not cope even with the amazing help we were already receiving via the hospice and NHS. One of the local care

agencies recommended Christies Care live-in carer as an option for us. From the first call, Christies has been extremely thorough, going through all our requirements in order to make sure that the carer they provided will be suitable for our needs. Everything was handled extremely sensitively and professionally and the carer started within a few days. I have to say that she has been brilliant in every sense, hit the ground running and was incredibly flexible in her approach throughout dealing with my father whilst supporting my mother. I would have no hesitation in recommending Christies to anyone who unfortunately found themselves in a similar situation to us.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

I am so glad to see that our carer showed the right level of flexibility and that the team handled things so sensitively. Thank you very much indeed for your kind words.

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Review from Marian B (Daughter of Client) published on 20 March 2023
Submitted via Website • Report

Overall Experience

I phoned and spoke to a very nice member of staff who understood our needs. A quote was emailed within an hour as agreed. The Area Manager contacted me that afternoon and visited my mum to assess her needs within forty-eight hours. The care package and carer were in place within a week from my first

phone call.
I found what could have been a difficult process was made easier by the efficient and pleasant staff.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for saying so - we are proud of the fact that we can always start fast and I will pass this review on to the team who did it. I am so glad that the potentially difficult process was made easier by the team.

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Review from Carys J (Daughter of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience

From start to finish, our dealings with Christies have been top-class - professional, courteous and efficient. The process of arranging respite care to allow me to take a week's holiday was straightforward. Our Christies carer picked up the routine extremely quickly and worked effectively with our existing

daily carers - it gave me great peace of mind that my mother was in safe hands whilst I was away. We would have no hesitation in using Christies again, nor in recommending them to others.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

I am so very glad that you were able to have that peace of mind and a real break without worry. Just what we aim to do.

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Review from Patrick S (Son of Client) published on 23 February 2023
Submitted via Website • Report

Overall Experience

For a number of reasons, we wanted to change the company that provides live-in care for my father, who has Alzheimer's.
The changeover has been very smooth, and there has been someone to help me through each step. Just before Christies started, it became apparent that my mother would also need caring

for. A quick call to Christies, and I was reassured that they could support my mother as well, no problem. Everyone is very helpful and understanding. Their telephone manner is very reassuring and helps you feel confident that the care will be too. The first carer started well, and my mother felt comfortable with her almost immediately. They provide an app, allowing you to read how care is being delivered to your loved ones.
We also needed carers who could drive due to the isolated location of my parent's house. Christies were able to do this.
It's early days, but the handover seems to have gone well, and my mother seems much happier with the care she is receiving.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you so much for this review, and I am extremely happy to see that the change went well. The most important thing is that your parents are happy, and it seems that they are.

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Review from Diana B (Daughter of Client) published on 30 January 2023
Submitted via Website • Report

Overall Experience

An easy and quick sign-up process to get live-in care for my parents. My mother has advanced dementia, as the sole carer my father's health was suffering so my brothers and I agreed that we needed additional support for them both. The team at Christies Care quickly took our details, so with no long

forms to fill in care was in place swiftly. The communication about handover and the next carer is great and despite living over 100 miles away from my parents I feel informed about their care plus I have now visited and witnessed the expert care they are receiving and seen an improvement in my father's health.
For us, this has been the best solution and I would definitely recommend live-in care.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you for that lovely review and I am so very glad that the team's work was so efficient. More importantly, I am very happy indeed to hear that our carers have been able to help your father's health improve.

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Review from Amanda G (Daughter of Client) published on 10 January 2023
Submitted via Website • Report

Overall Experience

Excellent service provided by Christies Care, from the initial enquiry right through to the delightful live-in carers who look after my mother. Communication is timely and relevant by all members of the Christies team and I really feel that my mother's well-being, dignity and care needs are always at

the forefront of everything the agency does. Christies Care has allowed me to return to being a daughter and I have no hesitation in recommending them.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

I am so glad that our team were able to allow you to, as you put it, "return to being a daughter" - this is praise indeed, thank you very much.

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Review from P J (Husband of Client) published on 12 December 2022
Submitted via Website • Report

Overall Experience

Organisation/administration seems quite good. Regular contact from Christies Care. Only experienced two carers so far. It is taking some time to break the ice with my wife, who is resistant to outside help, but progress is being made as carers become tuned in to what is required - what approaches work

and what do not. One carer is very limited in helping with cooking. Both have been willing and wanting to be involved.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you for this review. It is always hard to get used to having outside help; it takes time to get used to it. But I am glad that progress is being made.
In terms of the cooking help, this is very interesting and thank you for pointing it out. In fact, we have a programme looking at cooking and how we can improve, which just kicked off this month. It should start to feed through to the carers in the early part of next year.

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Review from Elaine P (Sister of Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience

We have only been having a carer for my sister for five weeks, but I can honestly say that the carers are excellent. So far, we have had two for three weeks and one for two weeks; they have done everything that is required of them, and my sister is very well cared for by them.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

I am very pleased that the carers are excellent and that they care for your sister well. This really shows that our efforts in recruiting the right carers and giving them the best training really do work.

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Review from Andy V (Son of Client) published on 24 November 2022
Submitted via Website • Report

Overall Experience

For the last three months, my father has received live-in care with Christies Care. He is very weak and some days he finds it difficult to think and communicate. # I have been very impressed by the Christies carers. They are always there for him, they are skilful and patient and they give him time to

communicate and listen to what he says. They operate with scrupulous honesty. We feel very relieved to have found this company.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much indeed for your comments, you are right when you say that our carers are very impressive; they are the most important part of our team and we are extremely proud of them.

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Review from M G (Daughter of Client) published on 25 October 2022
Submitted via Website • Report

Overall Experience

We have been very happy with the care and support both from Christies Care as a company and the individual carers they provide. My father is receiving palliative care and this time has been a roller coaster both in terms of his care needs and emotionally for all of us. The carers have all, without exception,

adjusted to the changing circumstances and have treated him with dignity and respect. They have all been incredibly caring and nurturing individuals. They make him smile.
I have no hesitation in recommending Christies Care.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you for such a good review and I am so very glad that the carers were so adaptable. We do emphasise this to them all but it is particularly lovely to see that it turns out to work in practice.

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Review from Judith D (Daughter of Client) published on 20 October 2022
Submitted via Website • Report

Overall Experience

It was so reassuring knowing that the carer was there if Mum needed her. The organisation of the live-in carer was very efficient and prompt. The carer made contact before she arrived and had researched Mum's conditions and thought about the best way to support her when she arrived. She was very calm

and patient with Mum. It gave me a few weeks' break when I didn't need to worry about Mum.
I would definitely use Christies Care again.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you for such a kind review. You have said just what I hope people will say, that we take away worry. I know that when we looked after my grandmother, my mother said that it was the first time she hadn't worried for three years. I am so glad that we can do the same for others.

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Review from K R (Daughter of Client) published on 11 October 2022
Submitted via Website • Report

Overall Experience

We had an overall good experience with Christies Care. Mum seemed happy with all the care given. The carers managed with a changing and sometimes challenging situation admirably. Christies communication was clear, easy and proactive. The app helped us all keep up to date with Mum's care. We have some

nice memories from photos that were kindly taken. The company chooses the care carefully and fits to each person in need.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you for the kind review, I am glad that our communication was clear and easy, as you know, communication is one of the most important things needed to make anything a success. Also, lovely to read that the carers managed admirably.

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Review from John G (Son of Client) published on 22 September 2022
Submitted via Website • Report

Overall Experience

From the moment I engaged Christies Care, I was incredibly impressed not only by the professional approach of the whole company but, more importantly, the loving care and attention the live-in carers showed to my mother. In her final days, she was in and out of hospital and both live-in carers went

above and beyond to make sure even when they were not with her they showed great dedication, love and care.
They not only kept me fully informed but were a great solace to my wife and I, in what were very trying circumstances.
My mother also had her beloved black labrador at home with her and again the carers looked after him with no hesitation.
I would recommend Christies Care to anyone who wanted live-in care of the highest quality.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

I am so very glad that everything worked well and that your mother was able to be at home with her dog. Thank you so very much for such a kind review.

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Review from V R (Wife of Client) published on 16 August 2022
Submitted via Website • Report

Overall Experience

I care for my husband 24/7 and had a week's holiday arranged; the first in three years. Our son was due to step in for the week but got Covid.
Happily, arranged by our local surgery, Christies Care were able to arrange live-in care at a few days' notice.
I was able to avoid cancelling and enjoyed

a lovely break with my sister, knowing that my husband was being professionally cared for.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for this review. Giving people a break from their family responsibilities is a key part of our business. It's what we are there for. I am so glad that you could have a good break and that our carer could give you that reassurance that your husband was properly looked after.

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Review from Henrietta M (Daughter of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience

Christie’s have been absolutely brilliant at providing a series of live-in carers to my mother following an injury. Christie’s selected a carer at short notice who was fabulous. The carers have had to deal with a series of challenging circumstances - my mother getting very ill and needing hospital,

a family weekend away with us, and a scammer targeting her. On each occasion, the carers have shown empathy and the quality of their training. They have been full of good suggestions on how we can help my mother continue to live independently. I strongly recommend them.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Brilliant! I am so glad our carer did well. And it is dreadful to read that your mother was targeted by a scammer, I'm so glad that it worked out OK.

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Review from Emma R (Daughter of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience

Thank you Christies Care for helping me through a hellish time. My father died on 16th May, having nursed my beloved stepmother on his own. She needs 24/7 care. I live four and a half hours away. Your carer, who is wonderful, was in place within a week. She's already been there a month and we love her.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

I am so very glad that we could help, this is just what we're meant to do. And that our carer is such a success - our carers are indeed a great bunch of people.

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Review from James G (Son of Client) published on 5 May 2022
Submitted via Website • Report

Overall Experience

Our carer has been an absolute star. Our mum was completely independent, and fiercely so, before catching Covid and being hospitalised for a month. So returning home, to a carer in the house 24/7, was always going to be a challenge.
But our carer immediately settled Mum, made her feel back at home

again. Mum had been super-resistant to any help previously - refusing any help with phones, meds, doctor's appointments, eye and hearing checks, etc, etc.
But our carer has been able to take complete control, being proactive in setting Mum back up on her feet, whilst giving her agency. And our carer's reports to the family have been some of the best that I have ever seen, including from my business corporate life. Five stars. Thank you.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for this review. I am so very glad that the carer has been able to be both proactive and take control while at the same time making sure that your mother keeps her agency; often a difficult balancing act.

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Review from Sarah P (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience

Although relatively new to working in partnership with Christies Care the experience to date has been wholly positive. From the initial telephone enquiry, our queries have all been addressed swiftly and professionally. It was clear from the initial assessment process prior to care commencing for my

mother that they aim to provide individualised care for clients and this has proved to be the case. We were looking for a quick start to live-in care as my mother was being discharged from hospital and whilst Christies were understandably unable to provide this immediately they were very clear with expected time frame which was accurate. Since care for my mother has been in place, one month, she has received support and encouragement in her rehabilitation from her carers who have worked very collaboratively with her to meet her needs with very positive results, providing some peace of mind not just for my mother but for the family as a whole.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much indeed for this review, I am so very glad that our team have worked collaboratively - collaboration is part of our commitment and a key to success.

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Review from David G (Son of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience

Christies Care have provided live-in carers for my mother from 2008 to 2022. The carers have been trained and capable and many have become good family friends. Christies administration has been excellent.
Mother lived to be 104, staying in her own home with daily outings for morning coffee and sometimes

cake.
From our personal experience, I can recommend Christies Care and take this opportunity to thank them for the love and care given to my mother.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you so much for such a kind review. I am very proud of and grateful to our carers who really do make a huge difference to our clients and their families.

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Review from S D (Daughter of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience

We had to put care in place at short notice for my mother during the pandemic and Christies Care helped us with efficiency and support. We find their carers to be of a consistently high level and the team are keen to receive feedback when things don't quite 'gel' for one reason or another and take this

into account when fixing future rotas. From the top down it feels as if the team are always looking for ways to improve their service. Because of my mother's needs, she finds the changeovers difficult but we are all learning how to manage this and Christies have been happy to leave the main (and utterly exceptional) carer in situ for good periods of time to help with this. I find the carers very good at working with us and keeping us updated so that we can hopefully have a sense of mutual support. The responsibility they shoulder for their clients and their daily care with limited break times is admirable and so much appreciated. I am very happy to recommend Christies to others.

Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for this review. I am very glad that you have found us to be efficient and effective. In particular, thank you very much for agreeing to recommend us to others. This is the standard we are proud of: if someone will recommend us, we must be good.

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