Christies Care Ltd

When organising a live-in carer I was apprehensive about the service to be provided but I have found kind, caring, trained people who communicate well with me with regular updates. The encouragement given to my relative has assisted her in improving her quality of life. This in turn has given me peace of mind as I know that there is someone living inside who is on hand to help.

I am disappointed with the level of service and the lack of dementia experienced carers that you can provide and expected more from a company with a good local reputation. After reading your reviews, I can see for some less seriously ill you are doing a reasonable job. Sadly this is not true for me.

The booking coordinators on the Sapphire team managed to book carers that met my dad's needs perfectly and eventually we had a small group of carers that returned regularly. This continuity was really important and made things much easier for my dad to cope with. Sadly he has recently passed away but I will never forget the care that the Christies carers provided. Thank you!

Highly recommended.

My only criticism of Christies Care was that I was not advised of the arrangements until quite near the time of my leaving home to go for my operation, and would have liked to have known a bit earlier.

Well done Christie's.

Due to my brother's wife dying unexpectedly, Christies Care were so efficient in providing emergency care for my brother in very difficult and emotional circumstances. They continued to provide services up until we moved my brother to a care home.

My mother was suffering from advanced Parkinson's disease and blindness when we contacted Christies Care Ltd about live-in care. The office provided a very swift response and arrangements were made very quickly. Both live in carers were attentive, caring and flexible, provided excellent care under difficult circumstances. The communication between the carers, myself and local support services was also exemplary. I'm certain that Mum would not have been able to spend her last few weeks at home without such high-quality care. We will always be grateful to Christies and these carers.

A very good experience from booking the carer through to the time the carer spent with my mother. The carer was attentive, patient and kind. Altogether a very professional service. I would use this company again if further care was required.

My father has Parkinson's and after a spell in hospital needs an increase in care which Mum can't provide on her own. Live-in care wasn't something we had ever considered but is working really well, supporting both my parents and enabling them to both have as much quality of life as possible. We had no idea how it would work but the Christie's carer fitted straight in and turns her hand to anything and everything and is very respectful of Mum's space. We contract directly with the carer and find the cost comparable with multiple day-time care visits. Day visits are timed and it is inevitable that help is needed between these visits or in the night. After seeing it as a temporary solution when Dad came back from hospital we now envisage it will continue for the long term and would recommend it to others.

I am impressed with the kindness and the high standard of care provided.

We are delighted with the level of professional service that our Mother received from Christies Care Ltd. All the staff were reliable, competent, helpful and caring. We would call upon their services again without hesitation. This service comes with our highest recommendation when the need arises.

Right from the moment I first called Christies Care Ltd they have been helpful and reassuring. A carer came the same day I picked my mother up from hospital and fitted in straight away. I felt completely confident and happy leaving mum in her care. The house now looks clean and cosy and mum looks wonderfully well looked after. My mum now recognises that she needs full time care going forward, rather than just for six weeks whilst convalescing. Christies Care Ltd have been efficient and kind in setting all this up for us. I cannot thank you enough.

Christies Care Ltd have been providing two 24/7 live-in carers to look after my mother, who has some extremely complex needs, since 2014. In short, Christies are superb. We have got to know our regular carers well over the years and they now feel more like friends. Christies always seem able to match carer and client and this makes life so much easier, not just for my Mother but for us as well. Over the past 6 or 7 years, we can only recall a couple of carers we would not have wanted to return. The underlying issues were dealt the promptly and efficiently by the admin team, and all the other introductions have been excellent. The carers regularly go "above and beyond" and we do everything we can to support them. We work as a team, with a bit of give and take in both directions and we have 100% confidence that my Mother is being well looked after. It's a personal service and quite frankly the care is in a different league from our experience of care homes. Christies training is outstanding.

So far, after two months, we are very happy and Mum seems to be too.

I can’t fault the care, attention and time that Christies Care Care Coordinators put into finding the right carers for my dear 95-year-old friend. She has no family in the UK, and so the “fit” between her and her carers is very important. My views and that of the client herself have been sought before after each new carer, and the return carers are only those that are most appropriate. My impression is that the views of the carers themselves are also taken into account to ensure the most suitable outcome for all is achieved. I have become more confident in giving my honest views to Christies because I know that all feedback is viewed as constructive and is incorporated in any relevant decision making. There have certainly been challenges and difficulties, but these have been overcome in partnership. Christies really does seem to put the needs and wishes of the person being cared for at the centre of it all. Just as it should be.

Christies Care have been extremely professional and before commencing care, completed an in-depth consultation about needs and they sought to get a very thorough understanding about exactly what was needed. The team in Saxmundham were very friendly, responsive and made the process very easy to navigate. The carer they matched is superb and my parents are extremely happy with the care they are receiving.

They were able to find a live-in carer at very short notice and kept in regular contact with me regarding his care. All his carers were patient, thoughtful and kind and enabled him to stay in his own home where he wanted to be. When he became very ill and needed more care, Christies went above and beyond to provide this, again at very short notice. I wouldn't hesitate to recommend them.

I've been a client of Christies for about ten years and I'm very grateful for their level of help and advice. I'm able to feel and be as independent as possible while having 24hr live-in care. I think fair to say I'm younger than most clients receiving care, so Christies do all they can to find carers of a similar age and personality to myself, of which I'm very grateful. I also think the training provided to carers is of high standard, they're knowledgeable yet understanding of my personal needs which I also appreciate.

We have, so far, employed three carers in sequence to provide constant care (24/7) for my wife (who has had Parkinson's since 2012) and also some care for me (because I am currently recovering from a broken femur). All three have been most gentle when attending to my wife, helpful around the house, produce good tasty meals and are helpful and try to anticipate our wishes/needs.