Christies Care Ltd

Rose House, Street Farm Road, Saxmundham IP17 1AL
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9.8 202 Reviews
  • Christies Care Ltd, Saxmundham
Christies Care has over 30 years of experience providing high quality domiciliary care services to help people live well in their own homes.

Twice rated 'Outstanding' by CQC (July 2019, December 2016), they give you the carers you need to help you be as independent as possible, for as long as possible.

Christies Care is a family run local organisation, who provide outstanding, personalised visiting homecare throughout Suffolk and North Essex, 24 hour live-in care across England and Jersey.

Every one of Christies Care's carers undertake a Princess Royal award-winning training programme, so they can provide the best person-centred care possible.
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Care Provided by Christies Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35
  • Weekly Live-in Care Fees: £1600 – £2000

These prices are only a guideline, please contact Christies Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Charlotte Driver-Young (Operations Director)

Christies Care Ltd Reviews (202)

9.8

Christies Care Ltd has a Review Score of 9.8 (9.758) out of 10, based on 32 reviews in the last 2 years.
Over all time Christies Care Ltd has 202 reviews.

Overall Experience
  • 162
  • 34
  • 4
  • 1
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Date Published
  • 202
  • 8
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  • 32
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Reviewer Connection to Christies Care Ltd
  • 93
  • 36
  • 19
  • 14
  • 6
  • 6
  • 6
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 202, showing 81-100
Review from Karen Y (Daughter of Client) published on 5 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was suffering from advanced Parkinson's disease and blindness when we contacted Christies Care Ltd about live-in care. The office provided a very swift response and arrangements were made very quickly. Both live in carers were attentive, caring and flexible, provided excellent care under difficult
circumstances. The communication between the carers, myself and local support services was also exemplary. I'm certain that Mum would not have been able to spend her last few weeks at home without such high-quality care. We will always be grateful to Christies and these carers.
Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much indeed for this review and I am very proud of the team and carers who did such a good job.

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Review from Sarah B (Daughter of Client) published on 12 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very good experience from booking the carer through to the time the carer spent with my mother. The carer was attentive, patient and kind. Altogether a very professional service. I would use this company again if further care was required.
Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for this review. I am glad that our carer was (and is) attentive, patient and kind. Just the characteristics we recruit for.

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Review from Karen W (Daughter of Client) published on 10 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has Parkinson's and after a spell in hospital needs an increase in care which Mum can't provide on her own. Live-in care wasn't something we had ever considered but is working really well, supporting both my parents and enabling them to both have as much quality of life as possible. We had
no idea how it would work but the Christie's carer fitted straight in and turns her hand to anything and everything and is very respectful of Mum's space. We contract directly with the carer and find the cost comparable with multiple day-time care visits. Day visits are timed and it is inevitable that help is needed between these visits or in the night. After seeing it as a temporary solution when Dad came back from hospital we now envisage it will continue for the long term and would recommend it to others.
Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much indeed for this review and your kind words about our carer. As we all know, success is all due to the carers, who have the combination of a proper caring attitude and the ability to bring some positive energy and try new things.

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Review from Catherine W (Daughter of Client) published on 28 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both the recent Christies' carers for Mum, 92, and Dad, 101, have fitted in extremely well.
They have taken the time to understand my parents' routines and cater for their preferences.
I am impressed with the kindness and the high standard of care provided.
Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for taking the time to do this review. I am delighted to see that our carers are properly understanding and are bringing that bit of kindness that everyone needs.

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Review from Paul J (Son of Client) published on 30 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are delighted with the level of professional service that our Mother received from Christies Care Ltd. All the staff were reliable, competent, helpful and caring. We would call upon their services again without hesitation. This service comes with our highest recommendation when the need arises.
Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for this review, and for giving us a review like this; the team love to get praise!
In particular, I am glad that the team were caring. Recruiting and keeping people who are genuinely caring is something we really concentrate on, so I am glad this works.

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Review from Lizzi T (Daughter of Client) published on 30 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right from the moment I first called Christies Care Ltd they have been helpful and reassuring. A carer came the same day I picked my mother up from hospital and fitted in straight away. I felt completely confident and happy leaving mum in her care. The house now looks clean and cosy and mum looks wonderfully
well looked after. My mum now recognises that she needs full time care going forward, rather than just for six weeks whilst convalescing. Christies Care Ltd have been efficient and kind in setting all this up for us. I cannot thank you enough.
Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for this review. I am very glad that things have gone well. I am particularly glad that you describe the team as efficient and kind, as this is just how we want to be perceived and your review shows us that we are doing what we should.

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Review from Christopher B (Son of Client) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Christies Care Ltd have been providing two 24/7 live-in carers to look after my mother, who has some extremely complex needs, since 2014. In short, Christies are superb. We have got to know our regular carers well over the years and they now feel more like friends. Christies always seem able to match
carer and client and this makes life so much easier, not just for my Mother but for us as well. Over the past 6 or 7 years, we can only recall a couple of carers we would not have wanted to return. The underlying issues were dealt the promptly and efficiently by the admin team, and all the other introductions have been excellent. The carers regularly go "above and beyond" and we do everything we can to support them. We work as a team, with a bit of give and take in both directions and we have 100% confidence that my Mother is being well looked after. It's a personal service and quite frankly the care is in a different league from our experience of care homes. Christies training is outstanding.
Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you so very much for this review, I am very glad that things have been working well. I really appreciate the way you talk about the teamwork - a useful piece of advice we can pass on to others.

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Review from Tony G (Son of Client) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has now had three live-in carers over Jan/Feb from Christies Care, and both Mum and our family have been very pleased with all of them. These three will be the basis of her care team, and they all show a great understanding of Mum's dementia care needs. Mum is in the early stages, so we are pleased
that they engage her in activities and games and take her out for a daily walk - weather permitting!
They seem to allow her to do things around the home that she still enjoys, like some cooking but is tuned in to when she is getting tired and know when to step in, which I am pleased about.
When we have passed on any comments or feedback from Mum or ourselves, Christies Care has been quick to pass on our comments to the carers, and we've been impressed with Christies support and professionalism.
As the lockdown eases and summer comes along, we look forward to the carers taking Mum on a few trips to the shops and beyond.
So far, after two months, we are very happy and Mum seems to be too.
Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for the review. I am particularly glad that the carers can take your mother out for her daily walk - as a keen walker myself, I know how important it is for both mind and body.

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Review from Christine P (Power of Attorney of Client) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t fault the care, attention and time that Christies Care Care Coordinators put into finding the right carers for my dear 95-year-old friend. She has no family in the UK, and so the “fit” between her and her carers is very important. My views and that of the client herself have been sought before
after each new carer, and the return carers are only those that are most appropriate. My impression is that the views of the carers themselves are also taken into account to ensure the most suitable outcome for all is achieved. I have become more confident in giving my honest views to Christies because I know that all feedback is viewed as constructive and is incorporated in any relevant decision making. There have certainly been challenges and difficulties, but these have been overcome in partnership. Christies really does seem to put the needs and wishes of the person being cared for at the centre of it all. Just as it should be.
Reply from Freddy Gathorne-Hardy, Managing Director at Christies Care Ltd

Thank you very much for this review. I am particularly glad to read about how the team and you have a partnership to overcome the inevitable challenges - I've always found it makes a huge difference.

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Review from Fiona H (Daughter of Client) published on 12 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Christies Care have been extremely professional and before commencing care, completed an in-depth consultation about needs and they sought to get a very thorough understanding about exactly what was needed. The team in Saxmundham were very friendly, responsive and made the process very easy to navigate.
The carer they matched is superb and my parents are extremely happy with the care they are receiving.
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Review from Craig S (Client) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been a client of Christies for about ten years and I'm very grateful for their level of help and advice. I'm able to feel and be as independent as possible while having 24hr live-in care. I think fair to say I'm younger than most clients receiving care, so Christies do all they can to find carers
of a similar age and personality to myself, of which I'm very grateful. I also think the training provided to carers is of high standard, they're knowledgeable yet understanding of my personal needs which I also appreciate.
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Review from Sue H (Daughter of Client) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't speak highly enough of the care my father received from Christies and of the courtesy and kindness extended to me when he became ill.
They were able to find a live-in carer at very short notice and kept in regular contact with me regarding his care. All his carers were patient, thoughtful and
kind and enabled him to stay in his own home where he wanted to be. When he became very ill and needed more care, Christies went above and beyond to provide this, again at very short notice. I wouldn't hesitate to recommend them.
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Review from John D (Client) published on 22 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have, so far, employed three carers in sequence to provide constant care (24/7) for my wife (who has had Parkinson's since 2012) and also some care for me (because I am currently recovering from a broken femur). All three have been most gentle when attending to my wife, helpful around the house,
produce good tasty meals and are helpful and try to anticipate our wishes/needs.
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Review from Daryl H (Son of Client) published on 17 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the last four months, Christies Care have provided professional and proactive support from the initial customer contact, through to the ongoing provision and scheduling of 24/7 live-in care. The level of personal care has been of a high standard and the carers have been diligent, empathetic and sensitive
to the needs of the client. The management support team have always been readily available, helpful and timely in their interactions and responses. Based upon our experiences, I would have no hesitation whatsoever in recommending the company for the live-in care services they provide.
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Review from Mike P (Husband of Client) published on 15 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had two carers from Christies Care, both of whom have been nice people to have living in our house. They have been very caring, helpful and consistently cheerful during the difficult days of lockdown. Without complaint and, indeed, without being asked, they have gone beyond their job description
to do housekeeping work which, in normal times our cleaner would do.
Nothing is too much trouble and they have largely become members of our family while they are with us.
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Review from Julie (Daughter of Client) published on 1 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have found that any queries/problems I have had, have been dealt with most efficiently by the office staff. The only thing that I find annoying is the attachments to emails, which turn out to be a Facebook image etc., could they not be embedded in the email?
It has taken us four carers to find the
right person for my Mother, I understand that you cannot always get it right first time. But all have been very efficient and proactive. Very pleased with their service even if personality-wise they haven't all clicked with Mother.
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Review from Nicholas T (Son of Client) published on 13 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company and it's staff are outrageously lovely, kind and efficient. The manager even offered to take my dad his lunch on Christmas Day! It would seem nothing is too much trouble for them and I would not hesitate to recommend them to anyone looking for either daycare or live-in care. Thank you very,
very much.
Reply from Kate Cain, Head of Marketing at Christies Care Ltd

Thank you very much for your kind review. We particularly enjoyed the 'outrageously lovely' accreditation! Kindness and efficiency are just part of the service. We are so delighted we could provide the right support for your family.

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Review from Alison W (Daughter of Client) published on 8 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Christie's Care have been reliable and responsive and good to deal with. The carers so far have been nice people who have made efforts to listen and fit in and do a good job. The organisation seems to be well-led.
Reply from Kate Cain, Head of Marketing at Christies Care Ltd

Thank you for leaving your review. We are pleased that our carers as well as our office staff have made a good impression.

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Review from R W (Daughter of Client) published on 8 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The management team were very helpful in collecting information in order to provide a good care plan and suitable carers for my Mum. Their back up and reviews to check that all was going well was good. I would recommend Christie's to anyone looking for live-in care.
Reply from Kate Cain, Head of Marketing at Christies Care Ltd

Thank you for leaving us your positive thoughts. Our New Client Team are so skilled at looking at the person we need to support and gathering as much information as possible to create the perfect care partnership.

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Review from D M (Sister of Client) published on 25 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial telephone call, Christies Care was helpful, friendly and efficient. Our carer had just completed the company course (which she described as excellent) so was very up-to-date. She was just the right person to look after my elderly sister who has dementia. She was well organised and unphased
by the unexpected (eg no water for 2 days). While she was quiet and self-contained she was kind with a good sense of humour. I had complete faith in her ability to cope.
Reply from Kate Cain, Head of Marketing at Christies Care Ltd

Thank you for leaving us a review: your praise of our carer was lovely to hear. We would be very happy to return next time you need us.

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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Christies Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.758 for Christies Care Ltd is calculated as follows: ( (161 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 186 Ratings = 4.758
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Christies Care Ltd is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Dec 2019

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (14)

Meet the Team (2)

Charlotte

Charlotte Driver-Young

Job Title: Operations Director Joined: 2020

Charlotte’s background working within Operational Policing for Suffolk Constabulary and HR provides an invaluable foundation for her dual role as Operations Director and Registered Manager for Christies Care Ltd.


“I had heard so many good things about Christies and their reputation in the live-in care sector and I feel very privileged to be a part of this. Christies is a real family-run business, we have strong values which resonates throughout the company. Christies Care really does have that family feel which sets this company apart from so many others.


“We have just launched our Christies Care Commitment which I am so passionate about; it encapsulates who we are and what will do for our clients, carers and staff.


“My key focus for Christies is continual service improvement and change management. My passion is people: I love working with our staff to influence and lead them to ensure that we give the best service possible to our clients and carers. As Registered Manager, my mission is to ensure Christies Care provides the highest quality of care possible and to ensure we are outstanding at everything we do.”

Freddy

Freddy Gathorne-Hardy

Job Title: Managing Director Joined: 2009

Freddy joined Christies Care in 2009, with a career history that included exploring the jungles of the world, studying for a PHD at the Natural History Museum and working as a management consultant in London, specialising in improving the performance of companies.


“I joined because I wanted to do something more fulfilling than management consultancy. I wanted to really help build something and see it grow. Our main value is: Do as you would be done by and is embedded throughout the company. If everyone behaves like this, and follows this value to make decisions, we will achieve our company Purpose: To make life better – for both our clients and carers.”

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