Christies Care Ltd

Rose House, Street Farm Road, Saxmundham IP17 1AL
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9.8 200 Reviews
  • Christies Care Ltd, Saxmundham
Christies Care has over 30 years of experience providing high quality domiciliary care services to help people live well in their own homes.

Twice rated 'Outstanding' by CQC (July 2019, December 2016), they give you the carers you need to help you be as independent as possible, for as long as possible.

Christies Care is a family run local organisation, who provide outstanding, personalised visiting homecare throughout Suffolk and North Essex, 24 hour live-in care across England and Jersey.

Every one of Christies Care's carers undertake a Princess Royal award-winning training programme, so they can provide the best person-centred care possible.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35
  • Weekly Live-in Care Fees: £1600 – £2000

These prices are only a guideline, please contact Christies Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Charlotte Driver-Young (Operations Director)

Christies Care Ltd Reviews (200)

Total of 200, showing 121-140
9.8

Christies Care Ltd has a Review Score of 9.8 (9.750) out of 10, based on 31 reviews in the last 2 years. Over all time Christies Care Ltd has 200 reviews.

Overall Experience

  • 160
  • 34
  • 4
  • 1
  • 1

Date Published

200
6
15
31
169

Review from Sally S (Daughter of Client) published on 27 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted your company as my 86-year-old mother had had a total hip replacement after a fall. She had been in a very disorganised care home for a week and was desperate to get home, but required some support.
From the first contact with your company I have been impressed; everyone was so polite
and helpful and did exactly what they were going to do punctually and efficiently.
The carer who stayed at my mother's house was amazing. From the time she came in the house, she fitted in and looked after my mother so well, but most importantly helped her to retain her independence. As a family, we are so grateful to the carer for all the support and help she gave to our mum.
Many thanks to all of you. You were all such a help at an awful time.

Reply from Kate Cain, Head of Marketing at Christies Care Ltd

Thank you for taking the time to send us such a lovely review. We understand what a difficult time it can be to choose the right support after an operation, so we are glad that you found us. We hope you are all coping as a family during this difficult time.

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Review from Jane C (Daughter of Client) published on 12 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer Christies organised to look after my mother, who has dementia, was absolutely exceptional! Thoughtful, kind, hard-working, fun and wonderful with my mother. My parents were very happy.

Reply from Kate Cain at Christies Care Ltd

Thank you so much for taking the time to leave us a review. We have a dedicated Dementia training module for all our Christies Carers and we are so pleased you were happy with our care.

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Review from D F (Wife of Client) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care given to my husband. Such dedication shown to him during his last days before his death and also respect given to myself and our family. I will forever be in the carer's debt for the support given to me in what was the most devastating time of my life.

Reply from Kate Cain at Christies Care Ltd

How kind of you to leave such praise after such a difficult time for you. I have passed your comments on to our carer, who I know will be pleased and proud to have been able to provide such valued support at this time. Thank you.

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Review from Juliet W (Daughter of Client) published on 15 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum was assessed she was mobile enough to be walked to the toilet and helped out of bed and chair by one person.
Sadly she deteriorated on the arrival of the Christie’s carer. The carer had a very difficult challenge and coped amazingly with the problems.
Within days with her input we had
hoist, new bed and commode installed and Mum moved downstairs to the lounge. Our carer was an expert with all the new equipment. Mum responded well to her with a happy smile once she had got over the shock of being hoisted.
All her care needs were met. Washing, creams, pad changing, dressing, and being kept hydrated. Mum sadly lives on Fortisip so no food was needed. Plus being entertained with music, reading, painting and photo album looking at. Mum has Alzheimer’s so this was important.
I would highly recommend our carer for any jobs as she coped brilliantly in a very difficult situation.
I thank Christie's care agency for coming to our rescue. Respite was needed as all of Mums carers were on holiday.

Reply from Kate Cain, Christies Care Ltd at Christies Care Ltd

Thank you so much for the kind review. Our Christies Carers often face difficult and quickly changing circumstances, but, as you highlighted, they are well equipped to adapt thanks to the training they have been given. We hope we can be of further support to your Mum in the future.

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Review from John S (Friend of Client) published on 17 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the response time and quality of carers who were very personable, practical and proactive with care and support.

Reply from Christies Care, Kate Cain at Christies Care Ltd

Thank you for your kind review, John. We are so pleased to read your positive remarks on our care.

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Review from Julie J (Daughter of Client) published on 29 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers have been extremely nice although at times they have been unexperienced which has led to some slight problems. However, these have been quickly solved so all in all good service and my mum is now very happy and secure.

Reply from Kate Cain at Christies Care Ltd

Thank you for your review. We were concerned about your comment on the carer's experience: we do have an exceptionally rigorous training programme, which we believe prepares all our carers for any situation. However, we are really pleased that you and your mother are happy with us.

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Review from Caroline B (Daughter of Client) published on 15 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer was so helpful. Settled in very well and understood the needs of my mother. She took my mother for walks every day, which she loved.
She prepared lovely fresh meals for my mother. My mother enjoyed talking to her about current affairs.

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Review from Carole R (Daughter-in-law of Client) published on 22 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer performed her caring duties well. Mum's wishes were adhered to in every respect. Her manner was friendly.

Reply from Kate Cain at Christies Care Ltd

Lovely to hear that your Mum had a good experience with Christies Care. Thank you for leaving us a review.

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Review from C H (Client) published on 24 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, in her 80s, suffered a brain bleed in late July. Quickly, she was assessed as able to return home, but with carers to be provided via the NHS. After two weeks, carers were still not forthcoming. Knowing that I would be away shortly, I began contacting local private homes and care organisations
- about 15 in total - with often no reply, and certainly no success. One of the organisations I contacted couldn't help but recommended Christies Care. I'm so glad they did. The office staff were friendly and organised; the assessment was arranged very quickly and carried out with great understanding and sensitivity, and the care was put in place very quickly. My Mum had two different live-in carers over 14 days, both of whom were delightful - easy to get on with, supportive, caring and kind. I was highly impressed with all aspects of the service and thoroughly recommend Christies based on this experience.

Reply from Kate Cain at Christies Care Ltd

We are delighted to have helped in such a difficult situation, Clare. We are well versed with arranging the right Carer quickly as seems to have been your experience. Thank you so much for taking the time to leave us a review.

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Review from Romaine S (Daughter of Client) published on 10 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the family of a mum whose Parkinsons with Dementia had progressed to the point of her being unable to live safely on her own, we were all really nervous about having a live-in carer, as we didn't really know what to expect, or whether Mum would even accept that help. Our family have been really pleased
with how Christies really listened to our concerns, and found carers who have helped Mum to continue to live in her beloved home, not just by providing the day to day practical care that she needs, but giving reassurance when she's down, making sure she's keeping up her exercise to maintain her muscle tone, and giving companionship which has been invaluable. It's early days, as it's only been five weeks, but so far we're really pleased with all aspects of communication and care from Christies, and would recommend them if you're looking for live-in care for your loved ones.

Reply from Kate Cain at Christies Care Ltd

We were really pleased to read your comments about our care of your mum. There is so much to consider, and there will always be concerns ahead of making such a big decision. We have dedicated Parkinsons and Dementia Trainers making sure each Carer spends a good part of their CPD accredited induction training with us learning about the best care and support for people like your mum. Thank you for taking the time to tell us.

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Review from Denise D (Wife of Client) published on 20 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As this was the first time I had planned a respite break for myself I was anxious about how my husband, and the carer, would manage. However, our carer's calm and helpful manner blended in with our routine and I was able to go away with fewer concerns. On my return, I could see that my husband had been
very well looked after and was quite relaxed about the whole event. I would certainly consider having another break again, using Christies and hopefully the same carer.

Reply from Kate Cain at Christies Care Ltd

I am so pleased that everything went so well for you and your husband. Thank you for taking the time to write us a lovely review. Do let us know when you need us again.

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Review from E G (Wife of Client) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was extremely happy with the care and help he received while I was away.

Reply from Kate Cain at Christies Care Ltd

We are really pleased that all went well with your husband. Call us if you need us for anything and thank you for your review.

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Review from P D (Wife of Client) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both the office staff and carers have been very good and helpful. The office has kept me informed of the new carers in good time. Our first carer was a man which I found difficult as his bedroom was next to the bathroom, also my husband prefers a woman carer. Since then we have had lovely ladies who
were caring efficient and very friendly. We have been delighted with them and they will be calling again.

Reply from Kate Cain at Christies Care Ltd

Thank you so much for your review and feedback. We're delighted you are getting on so well with our carers.

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Review from M R (Client) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer and operation are very good.

Reply from Kate Cain at Christies Care Ltd

Many thanks for your review. We are delighted to have been a help to you.

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Review from Diana S (Client) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient and very helpful. Carers are very suitably chosen and are all very accommodating, caring, thoughtful and easy to be with.

Reply from Kate at Christies Care Ltd

Thank you for your lovely feedback, I've passed on your comments to the carers and they were really pleased to hear your praise.

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Review from Shirley P (Wife of Client) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been in hospital three times during the past year. Each time we had carers from Christies to look after my husband (95), and without exception, they cared for him and the work of the house so well that I had no anxiety whatsoever. Thank you all!

Reply from Kate at Christies Care Ltd

We're really pleased that we managed to take the worry away for you. All credit to our carers who are delighted with your words. Thank you.

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Review from S M (Wife of Client) published on 25 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with Christies Care from the first telephone request through the assessment and then the respite care.
They were a professional and competent company to deal with and the carer giving the respite care was excellent. She was capable, friendly and efficient.

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Review from Paul M (Son of Client) published on 10 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was just like to say how happy my Mother was with her carer. She looked after my Mum for a week and I couldn't fault her care and work, my Mum was so pleased. Thank you so much. I would also like to thank Christies Care for their efficient work.

Reply from Christies Care at Christies Care Ltd

Paul, thank you so much for the review. I have passed on your praise to all the teams involved, including your Mum's carer.

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Review from Esther (Daughter of Client) published on 8 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Christies Care provided a live-in carer for Mum incredibly swiftly and efficiently, even though it was a bank holiday. The assessor was marvellous and submitted his report swiftly so that care could commence speedily. The administration and support by Christies Care has been extremely efficient, kind
and caring. Both carers who have stayed with Mum have been absolutely exceptional. They are extremely gentle in their approach, attitude and speech, very respectful, friendly and approachable, whilst also being very professional and attentive to all Mum's needs. I genuinely cannot praise them highly enough, and the relief it provides, knowing such excellent care in place for Mum, is immense. Thank you.

Reply from Christies Care, Head of Marketing at Christies Care Ltd

Thank you for taking the time to praise us, Esther. We're delighted that you and your Mum found us 'absolutely exceptional'. Our administration teams work hard to make sure your experience is as smooth as possible at what can be a challenging time. Thanks again for sharing your experience of Christies. Kate

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Review from Jean C (Daughter of Client) published on 8 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was hospitalised two days before our carer arrived, however, she was an absolute marvel. Her visits to the hospital took the pressure off me and helped mum hugely. She amused mum with her stories, stimulated her, prompted her liquid intake and fed her tasty croissants.
Once mum was in rehab,
they also went out for walks together. We would both have her back in an instant.

Reply from Christies Care at Christies Care Ltd

Thank you for your review, Jean. We're really pleased your Mum got on so well with our carer and that she helped with her recovery. Let us know if you need us in the future. In the meantime, do pass on our good wishes to your Mum. Kate.

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Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Christies Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Christies Care Ltd is calculated as follows: ( (155 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 180 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Christies Care Ltd is based on 30 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Dec 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (14)

Meet the Team (2)

Charlotte

Charlotte Driver-Young

Job Title: Operations Director

Joined: 2020

Charlotte’s background working within Operational Policing for Suffolk Constabulary and HR provides an invaluable foundation for her dual role as Operations Director and Registered Manager for Christies Care Ltd.


“I had heard so many good things about Christies and their reputation in the live-in care sector and I feel very privileged to be a part of this. Christies is a real family-run business, we have strong values which resonates throughout the company. Christies Care really does have that family feel which sets this company apart from so many others.


“We have just launched our Christies Care Commitment which I am so passionate about; it encapsulates who we are and what will do for our clients, carers and staff.


“My key focus for Christies is continual service improvement and change management. My passion is people: I love working with our staff to influence and lead them to ensure that we give the best service possible to our clients and carers. As Registered Manager, my mission is to ensure Christies Care provides the highest quality of care possible and to ensure we are outstanding at everything we do.”

Freddy

Freddy Gathorne-Hardy

Job Title: Managing Director

Joined: 2009

Freddy joined Christies Care in 2009, with a career history that included exploring the jungles of the world, studying for a PHD at the Natural History Museum and working as a management consultant in London, specialising in improving the performance of companies.


“I joined because I wanted to do something more fulfilling than management consultancy. I wanted to really help build something and see it grow. Our main value is: Do as you would be done by and is embedded throughout the company. If everyone behaves like this, and follows this value to make decisions, we will achieve our company Purpose: To make life better – for both our clients and carers.”

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