Christies Care Ltd

Rose House, Street Farm Road, Saxmundham IP17 1AL
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9.8 201 Reviews
  • Christies Care Ltd, Saxmundham
Christies Care has over 30 years of experience providing high quality domiciliary care services to help people live well in their own homes.

Twice rated 'Outstanding' by CQC (July 2019, December 2016), they give you the carers you need to help you be as independent as possible, for as long as possible.

Christies Care is a family run local organisation, who provide outstanding, personalised visiting homecare throughout Suffolk and North Essex, 24 hour live-in care across England and Jersey.

Every one of Christies Care's carers undertake a Princess Royal award-winning training programme, so they can provide the best person-centred care possible.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35
  • Weekly Live-in Care Fees: £1600 – £2000

These prices are only a guideline, please contact Christies Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Charlotte Driver-Young (Operations Director)

Christies Care Ltd Reviews (201)

9.8

Christies Care Ltd has a Review Score of 9.8 (9.758) out of 10, based on 32 reviews in the last 2 years.
Over all time Christies Care Ltd has 201 reviews.

Overall Experience
  • 161
  • 34
  • 4
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Date Published
  • 201
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  • 32
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Reviewer Connection to Christies Care Ltd
  • 93
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  • 1
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Total of 201, showing 141-160
Review from Jean C (Daughter of Client) published on 8 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was hospitalised two days before our carer arrived, however, she was an absolute marvel. Her visits to the hospital took the pressure off me and helped mum hugely. She amused mum with her stories, stimulated her, prompted her liquid intake and fed her tasty croissants.
Once mum was in rehab,
they also went out for walks together. We would both have her back in an instant.
Reply from Christies Care at Christies Care Ltd

Thank you for your review, Jean. We're really pleased your Mum got on so well with our carer and that she helped with her recovery. Let us know if you need us in the future. In the meantime, do pass on our good wishes to your Mum. Kate.

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Review from Carrie (Daughter of Client) published on 18 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has Parkinson's and has been cared for by my mum for over 15 years. It was becoming increasingly apparent that with the onset of early dementia, she needed assistance to care for him to enable them to stay together in their own home. However, they were both uneasy about someone living in their
home. They needn't have worried. The carer took only a few hours to assess the care needs of my dad taking into account that he is still relatively able if given the time and patience and guidance to be so, but also she assessed my mum's condition and gave her the respect she needed so she didn't feel sidelined. With care for my dad being so wonderfully given, my mum was able to relax and enjoy time out with friends and family and also enjoy quality time with her husband. Thank you.
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Review from Mark H (Son of Client) published on 14 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was cared for by Christies from October 2014 to her death aged 98 in December 2018. Carers always arrived on time and made careful notes of the procedures necessary. They bought provisions and managed the household. They helped in asking for special equipment - for example, the hoist that
was needed to lift her in and out of bed during her last three months of life. Her regular carer worked four weeks out of six and established an especially good relationship with my mother. Thanks to Christies Care, my mother was able to die peacefully at home in the presence of some of her family. She told me how lucky she was.
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Review from Neena S (Mother of Client) published on 7 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My son has used Christies Care Ltd for many years now and they have worked with me to ensure that the care he receives is suitable for him as he grows and develops. Christies Care Ltd always ask for feedback when my son has a carer new to them; there are now a couple of carers that have worked with
my son closely that I would gladly regard them as part of my own family.
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Review from M B (Daughter of Client) published on 24 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been extremely happy with the quality of the carers provided by Christies. Despite dealing with some difficult situations the carers have been professional in their dealings with our mother and with other agencies including carers and nurses. They have also shown very caring skills responding
to the emotional and physical needs of our mother with much kindness and sympathy.
The carer has also felt supported by the person in the office who we can also feed back to. Working together as a team has enabled our mother to remain in her own home with her own preferences fulfilled whenever possible.
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Review from Wendy (Sister of Client) published on 24 December 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
The office staff provide a good service, they are always there to help and resolve situations.
The carers can be very varied in experience and expectations and it can be difficult to find suitable ladies to care for my sister. Overall the choice of carers has been average to good.
It would be good
to have a regular rota. I appreciate that it is difficult when it is the carer who decides when they want to work and control is taken away from Christie's but there are times when it just doesn't work. To be able to plan a holiday in advance would be great but it just isn't possible on these terms.
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Review from D Y (Daughter of Client) published on 20 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
A few initial 'blips' but now in a pattern with two lovely ADC's/PA's/Batmen - we don't use the 'carer' word, not a description that is liked by my dad who at 91. He still feels he copes pretty well. Although...
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Review from Peter Stewart M (Client) published on 20 December 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
In the eighteen years that I have been on a social care package, Christies Care Ltd have been the best agency that have worked with me.
They have a diverse network of carers, each bringing their own skills and personalities.
It is also the only agency that I have been involved with that have allowed
me to choose my own carers.
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Review from Nicola H (Daughter of Client) published on 18 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The level of care provided has been excellent. Each carer has been kind, considerate and very competent with regards to Mum's care needs. The agency has listened to Mum's requests as to the type of person she would like to care for her, and in most cases this has been adhered to. Mum has got on better
with some carers than others, but this is only to be expected and relates to differences in personality. In terms of the personal care provided, I believe each carer has provided excellent care. The agency has been very responsive in addressing any concerns or queries I have had.
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Review from Janet (Friend of Client) published on 13 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The two carers you supply alternately are absolutely fantastic. Very different from each other but both first rate in their care.
Nobody could ask for more. Unfortunately, the quality of this sort of care comes at a price more than most people can afford, so those that can are extremely lucky.
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Review from Dominic M (Son of Client) published on 13 December 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
The standard of the carers is very variable.
We have had some very good ones, some very poor ones and some of a dubious character.
Christies in most cases fails to acknowledge this and gives the same old blah blah answer of "all of our carers are highly trained and experienced" which is most obviously
not always the case.
Whilst I believe Christies do their best it is obvious they struggle to find staff who have the motivation and/or skillset to do this job.
Considering the amount they charge it is not good value for money but given the poor choices for care in the UK we are stuck between the devil and the deep blue sea.
The marks below are the average because as stated some carers are great, but the standard is very inconsistent.
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Review from Anne C (Daughter of Client) published on 12 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very impressed with your company and the care and support offered to my Mother on the two occasions we have had live-in carers for her. We hope to book a carer from your company again in the New Year.
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Review from Christopher (Son of Client) published on 12 December 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
By their nature, these forms tend to be very prescriptive. We have had first class carers, good carers, average carers and poor carers. Examples of poor carers are a few who could not cope with the job and wished to leave, to someone who was drinking alcohol, to someone who went to her room to smoke
quite often when on duty and ignored a client who needed her.
This clearly does not apply to just one month, but I had to put a month in above (November 2018).
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Review from Tracey (Daughter of Client) published on 12 December 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
The overall service is excellent but is let down due to the non-availability of the same carers.
The constant stream of strangers is not good but some fantastic carers have been found this way. However, their availability becomes limited.
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Review from Pat (Daughter of Client) published on 10 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Christies have been providing a live-in carer for my elderly mother for more than a year now and we are very impressed with the service. The carers who come are friendly and efficient and have that perfect knack of respecting and encouraging mum’s independence whilst at the same time helping her as
necessary. It is such a relief to know that mum is happy and so well cared for.
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Review from Margaret (Daughter of Client) published on 6 December 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been cared for by Christies carers for over 2 years. Christies management is very thorough and communication is good and understanding. The carers have all been well trained and try to make my mother's life as comfortable as possible. Unfortunately so far we only have one regular carer
and we were hoping to have a rota of three regular carers by this time, however, in the last six months my mother has had 8 different carers and only one would she not welcome back again. I understand the rotas must be extremely difficult to organise because several carers are only in this country a few months of the year.
My mother's health has deteriorated over this time and both the carers and Area Manager were very helpful with suggestions of equipment which might help my mother's mobility.
Some carers are better than others about stimulating my mother e.g. taking her out in her wheelchair or helping her to bake and Mum thinks many of the carers need more tuition in old-fashioned cooking.
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Review from Kirsty (Daughter of Client) published on 5 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Christies Care have managed my mother’s dementia care for the past six years and we are very happy with them. We’ve met some amazing carers in this time and have always been confident she’s in the best hands.
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Review from Adam S (Son of Client) published on 5 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great service and made all the better recently by regularly rotating Mum's carers. Going through a heck of a lot myself at present, whilst my own County Council seem to be planning to remove all of my Mum's care package and let her and myself suffer.
However, the staff I have met through Christies
are highly competent, friendly and professional. I'm not worried about my mum's level of care whilst Christies provide it. She has complex needs and I'm so thankful to Christies for looking after her so well and for so long. I WISH MORE THAN ANYTHING THAT IT CONTINUES.
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Review from Kate (Daughter of Client) published on 5 December 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Regular carers are excellent but I am unconvinced that sufficient effort is put into ensuring the regulars attend as often as possible with the result that we are apparently now faced with a series of new faces. Although a carer schedule for most of 2018 was provided early in the year this has not been
forthcoming for future months which is disappointing.
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Review from Anne (Daughter of Client) published on 29 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers are extremely well trained and very caring and competent. They have tried to stimulate Dad and are very patient. They treat Dad and the family with respect and are very pro-active in trying to improve his life. We have only had three so far - two, we would be happy to return, one, we have requested
does not, because Dad did not get on with her. It is still early days, but one problem seems to be a lack of drivers, which is important to us. We have also found that though our care team at Head Office is very helpful, we have not always had all the information we need. For example, we missed out on an important mailing, for some reason, which caused problems with cover.
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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Christies Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.758 for Christies Care Ltd is calculated as follows: ( (161 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 186 Ratings = 4.758
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Christies Care Ltd is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Dec 2019

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (14)

Meet the Team (2)

Charlotte

Charlotte Driver-Young

Job Title: Operations Director Joined: 2020

Charlotte’s background working within Operational Policing for Suffolk Constabulary and HR provides an invaluable foundation for her dual role as Operations Director and Registered Manager for Christies Care Ltd.


“I had heard so many good things about Christies and their reputation in the live-in care sector and I feel very privileged to be a part of this. Christies is a real family-run business, we have strong values which resonates throughout the company. Christies Care really does have that family feel which sets this company apart from so many others.


“We have just launched our Christies Care Commitment which I am so passionate about; it encapsulates who we are and what will do for our clients, carers and staff.


“My key focus for Christies is continual service improvement and change management. My passion is people: I love working with our staff to influence and lead them to ensure that we give the best service possible to our clients and carers. As Registered Manager, my mission is to ensure Christies Care provides the highest quality of care possible and to ensure we are outstanding at everything we do.”

Freddy

Freddy Gathorne-Hardy

Job Title: Managing Director Joined: 2009

Freddy joined Christies Care in 2009, with a career history that included exploring the jungles of the world, studying for a PHD at the Natural History Museum and working as a management consultant in London, specialising in improving the performance of companies.


“I joined because I wanted to do something more fulfilling than management consultancy. I wanted to really help build something and see it grow. Our main value is: Do as you would be done by and is embedded throughout the company. If everyone behaves like this, and follows this value to make decisions, we will achieve our company Purpose: To make life better – for both our clients and carers.”

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