Christies Care Ltd

Rose House, Street Farm Road, Saxmundham IP17 1AL
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9.8 200 Reviews
  • Christies Care Ltd, Saxmundham
Christies Care has over 30 years of experience providing high quality domiciliary care services to help people live well in their own homes.

Twice rated 'Outstanding' by CQC (July 2019, December 2016), they give you the carers you need to help you be as independent as possible, for as long as possible.

Christies Care is a family run local organisation, who provide outstanding, personalised visiting homecare throughout Suffolk and North Essex, 24 hour live-in care across England and Jersey.

Every one of Christies Care's carers undertake a Princess Royal award-winning training programme, so they can provide the best person-centred care possible.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35
  • Weekly Live-in Care Fees: £1600 – £2000

These prices are only a guideline, please contact Christies Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Charlotte Driver-Young (Operations Director)

Christies Care Ltd Reviews (200)

Total of 200, showing 101-120
9.8

Christies Care Ltd has a Review Score of 9.8 (9.750) out of 10, based on 31 reviews in the last 2 years. Over all time Christies Care Ltd has 200 reviews.

Overall Experience

  • 160
  • 34
  • 4
  • 1
  • 1

Date Published

200
6
15
31
169

Review from Ann C (Wife of Client) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Christies Care made me feel comfortable from the beginning. They keep in regular touch and I am able to telephone them at any time.
The carer they sent to us in September was a lovely personality, caring, methodical and a good cook. We were very glad to have her back.
Christies is embarking on
an upgrade to their communication system, which is already very good.
We have met two of their local support representatives, both competent with experience in the field.
We have already had the experience of two other agencies, neither of which fulfilled our needs. We are glad we changed to Christies Care.

Reply from Kate Cain, Head of Marketing at Christies Care Ltd

A lovely 'top marks' review, thank you so much. We are so pleased that you liked our carers. Our communication system is about to undergo some big changes, and we are looking forward to a more efficient way of communicating between client, family members, carers and the office.

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Review from Kate W (Daughter of Client) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Christies to be very efficient and helpful in providing respite care for my father. They listened to our requirements and requests and managed to find a well-suited carer with all the qualities we were looking for.

Reply from Kate Cain, Head of Marketing at Christies Care Ltd

Many thanks for taking the time to send your review in. Respite care makes such a difference to a family and we were delighted that you were pleased with the care for your father.

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Review from Katrina H (Daughter of Client) published on 30 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had the most amazing carer allocated to my Mum. Honestly could not speak highly enough of her. She had great compassion and was lovely with Mum and the whole family. Sadly she was only there for two weeks as Mum passed away which was unexpected. The company I have found to be very professional and informative.
I would highly recommend Christie’s Care to anyone and so grateful that we got Mum home from the hospital so she could be with us all.

Reply from Kate Cain, Head of Marketing at Christies Care Ltd

Thank you for your lovely review: although it was a short time, we were so glad to have helped in making your mother happy in her own home with her family around her.

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Review from Kirstie (Daughter of Client) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are fantastic - they have improved my dad's health and helped him get better in so many ways- we can't thank them enough.
We couldn't imagine life without Christies now and we wouldn't hesitate to recommend them. Everyone cares so much about the job they do-making sure clients are well looked
after- and very importantly, making sure that carers are well looked after too which is a priority for us.

Reply from Kate Cain, Head of Marketing at Christies Care Ltd

Thank you for the lovely review. It is wonderful to hear such positive comments about your Dad's progress. I also thank you for highlighting our carers: their well-being and support structure are so important to our success. We are constantly reviewing our training and support and are most grateful for the feedback.

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Review from Mary B (Daughter of Client) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother received excellent care from her lovely Christie’s carer. She was very attentive to Mum’s complex needs whilst being able to maintain a calm, supportive attitude. She has a good sense of humour and was able to chat to Mum and keep her company. She is organised, professional, well trained,
experienced and confident. She was able to manage tasks around medical care such as contacting the GP, District Nurse and Pharmacy on Mum's behalf. Her carer kept the house clean and tidy. She also kept me informed of any significant events. I consider her a safe pair of hands. We are very grateful to her and to Christie’s for providing Mum with such a good, caring and personalised service.

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Review from Anna K (Power of Attorney of Client) published on 29 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the 1st time in several years, I can relax and know that my neighbour is getting the best possible care. Christie's Care carers are efficient and kind and endlessly patient. Dementia patients are not always easy to deal with but these carers do a wonderful job.

Reply from Kate Cain, Head of Marketing at Christies Care Ltd

Thank you for your kind review. We were delighted to help and our specialist dementia training is an invaluable skill for all our carers to learn.

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Review from Billie-Jane M (Client) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with Christies because they are very efficient and do their best to help. I got on very well with all the carers that I've had, and they have been extremely helpful. Christies are so good with matching carers with clients, they give total peace of mind, and I would recommend Christies
to anyone.

Reply from Kate Cain, Head of Marketing at Christies Care Ltd

Thank you so much for taking the time to submit a review for us. Matching carers to clients is key to our successful care packages and does take some detailed research to make sure we get it right first time.
It is lovely to know that you would recommend us; that is the best compliment. Thank you.

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Review from David P (Friend of Client) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over these last 18 days my friend has been looked after by a carer who sadly had to leave today to start another contract. This person's professionalism has been outstanding in all aspects of her caring and the changes to my friend is clearly seen. Thank you so much for what you have all done so far
in giving my friend the chance to stay at home at this present time in her life. I will and without hesitation recommend Christies to future people I come across with regards to home care.

Reply from Kate Cain, Head of Marketing at Christies Care Ltd

Thank you for your review, David. We were delighted to see a marked difference in your friend's mobility and general health after our carer arrived. Your praise is much appreciated and will be passed on to our carers.
Your recommendations are very valuable to us also, thank you.

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Review from Sarah M (Daughter of Client) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my mother were very impressed with the initial meeting and thorough discussions around the care required for my father who had recently been discharged from hospital and was receiving 24/7 care, albeit with a different agency who were unable to supply dedicated one to one care. My father
suffers from dementia, so required specialist carers, this agency had been highly recommended to us by a number of friends. We felt confident that our care requirements would be fully met and if any issues arose they would be dealt with promptly. Upon meeting Dad's carer, I felt that her calm demeanour would be welcomed by both my parents and she would be a great help to my mother who had been struggling to look after my father. Within a short time our carer has been able to get Dad into a regular routine and my mother is now accepting all the help and is now able to relax a bit more. We are impressed with the regular contact with the back-office staff who are always polite and helpful.

Reply from Kate Cain, Head of Marketing at Christies Care Ltd

Thank you so much for taking the time to leave such a lovely review. It is wonderful to know that it is not just our carers, but all the teams you have come into contact with, and some that you have not, have had such a positive effect. Our dementia training is unique and deals with every aspect of living with this condition. Routine is everything and we are so glad that we have been able to care for your father whilst giving your mother some support also.

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Review from Katherine T (Daughter of Client) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer was very kind and attentive to my mother. She was very professional and respectful of my mother's needs. She checked the details of my mother's care plan very carefully and paid close attention to every detail. She also checked with me about anything she was unclear about. She prepared and
presented all her meals very nicely.
We could not have wished for a better carer and would definitely use her again.

Reply from Kate Cain, Head of Marketing at Christies Care Ltd

Thank you for this lovely review. Detail is so important in our care plans and it is essential that we maintain high standards throughout. We are delighted that you were impressed with your mother's care.

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Review from Helen S (Daughter of Client) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been very attentive and professional. I did have an issue which I raised with the team and was delighted with the prompt and professional resolution. The carers are experienced and carry out their duties with sensitivity.

Reply from Kate Cain, Head of Marketing at Christies Care Ltd

Thank you for your lovely review. It's good to know we resolved your issue, there is so much to consider when creating the perfect care package. I have passed on your kind words to the two carers.

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Review from Fran F (Niece of Client) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We switched to Christies from another agency. Christies have been fantastic, they stay in touch, they update, advise and have proper regulated procedures in place. They have done their best to always try to find us good carers and my aunt really loves her two carers currently looking after her, they
are caring, helpful and truly care about giving proper care. As I live 400 miles away, it gives me peace of mind. The previous agency were really not up to their standards. I really like the fact that Christies call me to check how they are doing and stay in touch with their carers too, very professional, any issues are discussed and quickly resolved. Excellent work.

Reply from Kate Cain, Head of Marketing at Christies Care Ltd

Thank you very much for your review. As you have found, communication is essential with all parties involved in the care of your aunt, and we pride ourselves on making sure that everyone is up to date and happy with every stage of the care process.

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Review from Peter L (Grandson of Client) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Christies Care really understood the whole family’s concerns over getting the best care possible for my grandmother. They provided us with highly trained carers who helped her spend her last few months in comfort and with dignity.
Everyone from the staff on the end of the phone to the carers themselves
was professional, polite and sensitive both to my grandmother and to the wider family. They made a difficult time easier.
We highly recommend using their services.

Reply from Kate Cain, Head of Marketing at Christies Care Ltd

Thank you so much for taking the time to leave us such a lovely review. It was good to read that you have been looked after by all our teams, and not just our carers. We are so glad we could be of some support and comfort at such a difficult time for you.

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Review from Mary (Daughter of Client) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I required care during the Coronavirus Pandemic for my elderly father as I work full time in Healthcare. Setting the care up was easy and swift even with the restrictions. There is regular review of the care needs and provision and most of all my father, though initially very sceptical, is enjoying
the help and company.

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Review from Simon S (Son of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father commented that he would have liked some initial discussion with the carer about domestic arrangements, such as eating habits. My parents are very traditional in their food preferences; generally meat and two vegetable style of food. Nevertheless, they are very happy with the care given.

Reply from Kate Cain, Head of Marketing at Christies Care Ltd

Thank you for your review, Simon. I have passed your comments about eating habits on to our Care Team, as I know they like to cover every aspect of our client's likes and dislikes when preparing a care package. Our Recruitment Team check all our Carers for cooking skills both traditional and more adventurous, so we were concerned to learn that your parents' preferences were not catered for. We are pleased that you were happy with us overall.

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Review from Rosalind R (Daughter of Client) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hugely grateful for the excellent care, wouldn't hesitate to recommend to others.

Reply from Kate Cain, Head of Marketing at Christies Care Ltd

Thank you for your kind review. We are so glad you found everything worthy of recommendation. Good news for all our teams at Christies Care.

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Review from M C (Wife of Client) published on 29 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having never been in need of home 24-hour care, I was very concerned, but the staff at the office were very reassuring and kind. The two carers I had for my husband were wonderful form the very start. Friendly, competent, willing to follow my ways with my husband. They also cared for me and made sure
that I was alright and left them to the caring.

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Review from Joyce O (Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The review is very relevant to its policy contents, by supporting, assisting and working with the best of compassion - working hard and fast to deliver quality in live-in care.

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Review from Abigail G (Daughter of Client) published on 17 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Christies for almost a year now and they have supported us through a time of huge emotional and physical stress and have provided an extremely professional and compassionate service. They are responsive to our changing and hugely complex needs but have never lost sight of us as individuals.
More importantly, I trust them to provide carers that I can in turn trust and work with. Their carers are clearly very focused on providing care that is safe and friendly, wanting only the best for the people in their charge. The assessments run prior to carers being allocated are thorough, demonstrating the duty of care they have for the carers in their charge too.

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Review from Linda R (Cousin of Client) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with your service of providing live in carers for my relative. This was requested at quite short notice and referred via my relative's Care Manager. Ultimately we needed 2 live in carers and each carer has had their own strengths and very adept at managing my relative's needs
by communicating in their own way. Through your wonderful committed carers, my relative has been able to live in her own home. Also your admin team are very helpful and caring. Thank you.

Reply from Kate Cain, Head of Marketing at Christies Care Ltd

It was wonderful to read your lovely review. We are well versed at putting 'quick start' live-in care packages together and we are so pleased that our Christies Carers have enabled your family member to stay in her own home where she is happy and well cared for. Thank you for taking the time to write a review for us.

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Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Christies Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Christies Care Ltd is calculated as follows: ( (155 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 180 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Christies Care Ltd is based on 30 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Dec 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (14)

Meet the Team (2)

Charlotte

Charlotte Driver-Young

Job Title: Operations Director

Joined: 2020

Charlotte’s background working within Operational Policing for Suffolk Constabulary and HR provides an invaluable foundation for her dual role as Operations Director and Registered Manager for Christies Care Ltd.


“I had heard so many good things about Christies and their reputation in the live-in care sector and I feel very privileged to be a part of this. Christies is a real family-run business, we have strong values which resonates throughout the company. Christies Care really does have that family feel which sets this company apart from so many others.


“We have just launched our Christies Care Commitment which I am so passionate about; it encapsulates who we are and what will do for our clients, carers and staff.


“My key focus for Christies is continual service improvement and change management. My passion is people: I love working with our staff to influence and lead them to ensure that we give the best service possible to our clients and carers. As Registered Manager, my mission is to ensure Christies Care provides the highest quality of care possible and to ensure we are outstanding at everything we do.”

Freddy

Freddy Gathorne-Hardy

Job Title: Managing Director

Joined: 2009

Freddy joined Christies Care in 2009, with a career history that included exploring the jungles of the world, studying for a PHD at the Natural History Museum and working as a management consultant in London, specialising in improving the performance of companies.


“I joined because I wanted to do something more fulfilling than management consultancy. I wanted to really help build something and see it grow. Our main value is: Do as you would be done by and is embedded throughout the company. If everyone behaves like this, and follows this value to make decisions, we will achieve our company Purpose: To make life better – for both our clients and carers.”

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