Comcare, Lower Herne Road, Herne Bay, Kent CT6 7NE

Comcare

Lower Herne Road, Herne Bay CT6 7NE

4 Reviews

Care Provided

Types of Home Care

Visiting Care

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)
Children (0-18)

Personal Care Services

Washing & Dressing
Medication Assistance (Oral)
Companionship

Household Services

Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service

Other Care Provided

Dementia
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge

Review from Sean W (Son of Client) published on 9 August 2021 Submitted via Website • Report

Overall Experience

We had ComCare for about two and a half years for my mothers care. The carers themselves cannot be praised highly enough. Superb, friendly, extremely good at their jobs and very reliable.
We were very happy with them.
Then Mum had to go into hospital for a few days. When she came out we thought everything

would carry on as it had done for over two years.
A day or two after Mum came home we got a phone call from ComCare informing us that they wouldn't be able to carry on my mums care. I was given three different reasons why, none of which actually rang true.
My opinion is that while Mum was in hospital, they took on a couple of new clients then realised that where Mum lives would make things inconvenient for them.
I spoke to the carers and they were just as shocked as us to find out Mum had been dropped. They had no idea and told me they loved coming to Mum and the distance wasn't a problem to them.
Just be aware. If you become an inconvenience you'll be dropped like a stone.

Reply from Belinda Clayson, PA to Chief Executive at Comcare

We are sorry that you feel that your experience with ComCare, as detailed in your review, was not up to your expectations. I can confirm that communications from the service manager clearly identify that the issue was the increased level of care that was required to support your mum on her discharge from the hospital, it was the increased level of care that we were unable to provide.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from M C (Client) published on 9 May 2018 Submitted via Postal Card • Report

Overall Experience

Comcare provide an excellent overall experience of home care, under increasingly difficult prevailing conditions in the sector.

Reply from Tracy Lovatt at Comcare

Thank you for your review. We are delighted to hear that your experience of our homecare service has overall been excellent. Best wishes.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Anne N (Daughter of Client) published on 9 May 2018 Submitted via Postal Card • Report

Overall Experience

Over the years, I have been grateful for the care my mother receives. I have been contacted many times when Carers have been concerned and I am very grateful.

Reply from Tracy Lovatt at Comcare

Dear Anne, Thank you for your review of our Comcare Service. We are pleased to hear you are happy with the service we provide for your mother.
Best wishes.